August 25, 2017

Tips for travelling with us this summer

Our island destinations are incredibly popular at this time of year with both locals and visitors alike. We’ve put together some tips to help make your trip as smooth and enjoyable as possible:

Arrive early

Especially for trips to Waiheke. We recommend arriving up to 45mins before your desired departure time to avoid missing your first choice sailing.

Expect queues

There may be long lines to board, especially on Waiheke sailings. Please be patient, our staff are working hard to minimise the wait times.

Pre-purchase tickets

Where possible, pre-purchase your tickets online or at one of our ticket offices well before your sailing. This saves you from having to stand in long lines twice. Our tours in particular sell out fast.

Pack your essentials

Remember to bring your sunblock, sun hat, bottled water and any medications you may require for your trip.

Hop on Hop off Explorer Bus

For those travelling to Waiheke, save money and grab your Hop on Hop off bus ticket with your ferry pass. These double decker buses are the best way to get around the island. The buses stop at major landmarks around the island including beaches and the top vineyards.

Are you travelling to Coromandel and Rotoroa?

Please note that these sailings require you to check in prior to boarding. Check-in closes 15mins before your scheduled departure so please give yourself plenty of time.


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21/09/2017
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Travel Alerts

AUCKLAND HARBOUR CRUISE - TRAVEL ALERT - THURSDAY 21st SEPTEMBER 2017

Please be advised the 10.30am Auckland Harbour Cruise has been cancelled today Thursday 21st October 2017.

We apologise for any inconvenience this may cause.


Motutapu Island Closed Due To Storm Damage

Please be advised that Motutapu Island is closed to the public until Labour Weekend, due to track damage caused by storms.

We apologise for any inconvenience caused.


Coromandel/Rotoroa Island service update for Sunday 24th September 2017

Please be advised that the service for Sunday 24th September will depart Coromandel at 1630 as scheduled and take a scenic journey on route to Rotoroa Island. The departure from Rotoroa Island is delayed due to low tides by 45 minutes. Departure from Rotoroa Island will be at 1800 and arriving in Auckland at approximately 1915.

Kind Regards,

360 Team 


Waiheke Customer Update, 29.8.17

Our vessel survey season is well underway, and the majority of vessels have had their annual checks in time for the busy summer season ahead.

Quickcat has been on survey for a bit longer than anticipated this year, and we’re now expecting to have her back in service at the beginning of October. When she returns Superflyte will be taken to Whangarei and we expect her to return from survey in November.

Our brand new vessel Torea has arrived in Auckland, and you’ll start to see her on the Waiheke runs where she’ll join Te Kotuku and Korora after she’s been blessed and commissioned this week. 


Pier 1, Downtown Ferry Terminal – New Ticket Office Development

Building works starting Tuesday 22 August 2017

A new ticket office is being built on Pier 1 at Downtown Ferry Terminal. Work starts on Tuesday 22 August and it’s expected that work will be completed by late September.

The new ticket office will be shared by both Fullers and Auckland Transport, transforming it into both an AT Metro Customer Service Centre and a Fullers Ticket Office. Until it’s built, our ticket office will be temporarily be moved to a new site inside Pier 1 (directly opposite its current location) and it’ll be business as usual for our customers.

During this time we strongly recommend that ferry tickets are pre-purchased in advance to avoid any disruption to your day. You can also purchase Fullers paper tickets online at fullers.co.nz, via the MyFerry App and on board most vessels. We’ll also be extending our ticket office hours at Devonport until 8.30pm Monday to Sunday while work is being carried out.

Auckland Transport are working with the contractors to minimise any impact to customers and we appreciate your understanding during this time.