If you didn't renew your Fullers pass during the required time-frame, you can visit a Fullers or 360 Discovery ticket office to get your pass reissued, or contact us.
IMPORTANT: If you have recently had a Pass reissued, there will be a new Pass ID number which must be updated in your account. See our FAQ section at the bottom of the page for more info.
I lost my old pass and purchased a new one. Can I still use my old pass if I find it again?
Each Fullers pass card has a unique ID number assigned to your account. If you have recently had a Pass reissued, there will be a new Pass ID number which must be updated in your account. See our FAQ section at the bottom of the page for more info.
A ‘Pass’ is a multi-trip card with photo ID available for Devonport, Stanley Bay and Waiheke routes only. The initial photo ID card must be purchased at Ticket Offices only.
Once you have purchased this photo ID pass card you can then register and renew your pass online or at any of our ticket offices.
If your Pass is active/valid and linked to your MyFerry account, it will show in the My Tickets section of your app. If it’s not appearing, chances are you’ll just need to link your Pass to your MyFerry account.
Please note, these instructions apply to Monthly, 30-Day only.
If your Tickets are active/valid and linked to your MyFerry account, they will show in the My Tickets section of your app.
If your tickets are not appearing, the good news is that tickets purchased via a MyFerry account are still available in the app – not lost! To help locate your tickets, please follow the troubleshooting list below.
Are you logged in to the correct MyFerry account?
Have you forgotten your MyFerry account information?
Are you sure you purchased the ticket while logged in to your MyFerry account?
Still having trouble and need to access your ticket quickly?
Please note: This information applies to Tickets only – not Passes. For any missing Passes (Monthly, 30-Dday), you’re able to add manually by via the MyFerry app. Choose Settings > Manually add a pass to your account. Enter your Last Name and Pass ID and tap Add Pass.
If an error message occurs…
If you have had a pass reissued there will be a new Pass ID number which must be updated in your account.
If the Pass ID number is not updated against the new card the MyFerry app will display an error message. Please ensure you update the Pass ID of the reissued pass.
Please note, only Passes (Monthly, 30-Day or 40-Trip) can be manually added to your account. Tickets of any other type cannot be manually added.
To add your Pass to your MyFerry account within the app, go to Settings > Manually add a pass to your account. Enter your Last Name and Pass ID and tap Add Pass.
There could be a few issues when trying to create an account. Please try these solutions:
If none of these solutions have worked, please contact us at firstname.lastname@example.org
A ‘Ticket’ is defined as a single-use or multi-trip paper ticket with a barcode, and is available for all routes. Tickets can be purchased online at all ticket offices or via the MyFerry app.
When purchasing, please ensure you’re logged in to your MyFerry account so the ticket will populate within the MyFerry app, on the My Tickets page. Paper tickets purchased at the ticket office cannot be scanned into the app afterwards.
Ticket Type examples:
A ‘Pass’ is defined as a long-term, multi-trip card with photo ID available for Devonport and Waiheke routes only. Passes can be purchased only at Ticket Offices, but can subsequently be renewed online with the exception of the FlexiPass which can also be purchased via the MyFerry app.