Waiheke Residents Lane

Hours of Operation

Waiheke Residents Lane will be open daily during the high season timetable, from 14 October 2019 to 3 May 2020.

Eligible Pass Types

Waiheke Island residents with the following pass types are eligible to use the Residents Lane boarding queue. Please note that from Saturday, 21 December, for all other pass types we’ll be requiring an additional Waiheke Residents Lane Card to indicate that you live or work on the island. See below for more information.

Pass types eligible to use Waiheke Residents Lane:

• Monthly Pass
• 40-Trip Ticket
• Off-Island Ticket

From 21 December, a Waiheke Residents Lane Card will be needed when travelling with these pass types:

• FlexiPass
• AT HOP Card
• Single trip ticket
• AT SuperGold Card

Prior to 21 December, please understand that this queue is intended for Waiheke residents, and our team will use their best judgement when allowing use of Residents Lane.

Waiheke Residents Lane Card

To claim a Waiheke Residents Lane Card, please bring proof that you either live or work on Waiheke Island to the Matiatia Ticket Office by Saturday 21 December.

Acceptable documents:

• Waiheke Island residents: Document or bill with your name and Waiheke Island address
• Off-island workers: Letter from your employer that you work on Waiheke Island
• School/tertiary students: School ID and a document with your Waiheke Island address

Matiatia Ticket Office staff will then take your photo and issue you an ID card. Waiheke residents’ ID cards will be valid for 2 years, and off-island workers’ cards will be valid for 1 year.

How boarding works

The Waiheke Island Residents Lane is intended to help all Waiheke residents make it on to their preferred sailing during the especially busy visitor season.

It is not a priority boarding lane but is intended to ensure a smooth boarding process for our customers.

• Residents must show one of the above pass types to access the queue.
• At boarding, crew will open the Residents Lane queue just before the general visitor queue.
• Then the general visitor queue will also begin boarding. From then on, there will be dual boarding of the Residents Lane and general queue.
• Residents Lane will remain open for each sailing until capacity is reached or the boarding gates are about to close.

We strongly advise residents to arrive in the Residents Lane at least 10 minutes prior to the scheduled sailing. This will make the boarding process easier and smoother for everyone.  

If you have any questions, please ask our ticket office staff or wharf hosts for any clarification about Residents Lane.