Residents Lane helps Waiheke residents board their preferred sailings and get home during especially busy times throughout the year.
The Waiheke Island Residents Lane is intended to help all Waiheke residents make it on to their preferred sailing during the especially busy visitor season.
It is not a priority boarding lane but is intended to ensure a smooth boarding process for our customers.
We strongly advise residents to arrive in the Residents Lane at least 10 minutes prior to the scheduled sailing. This will make the boarding process easier and smoother for everyone.
If you have any questions, please ask our ticket office staff or wharf hosts for any clarification about Residents Lane.
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From Downtown Auckland: Monday to Friday Sat/Sun/PH |
From Matiatia (Waiheke Island): Monday to Friday Sat/Sun/PH |
Waiheke Island residents with the following pass types are eligible to use the Residents Lane boarding queue. For all other pass types we’ll be requiring an additional Waiheke Residents Lane Card to indicate that you live or work on the island. See below for more information.
Pass types eligible to use Waiheke Residents Lane:
From 21 December, a Waiheke Residents Lane Card will be needed when travelling with these pass types:
Prior to 21 December, please understand that this queue is intended for Waiheke residents, and our team will use their best judgement when allowing use of Residents Lane.
To claim a Waiheke Residents Lane Card, please bring proof that you either live or work on Waiheke Island to the Matiatia Ticket Office.
Acceptable documents:
Matiatia Ticket Office staff will then take your photo and issue you an ID card. Waiheke residents’ ID cards will be valid for 2 years, and off-island workers’ cards will be valid for 1 year.
Waiheke Residents Lane will operate daily:
The name change reflects the new features. We’ll be requiring proof of residency or employment on the island to use the Residents Lane.
The Residents lane is intended as a bypass of the main queue during times when we have large numbers of visitors and tourists travelling to Waiheke island. The intention is to allow residents to board the next available vessel regardless of visitor volume. This is particularly effective on Saturday mornings, and as we move further into the season with high peak days during summers. Residents, provided they are on the wharf 5 -10 minutes before a sailing, get on the vessel they need to. It’s important to note, at any time residents are welcome to use the regular queue if it is shorter.
At commuter times when we have less tourists visiting Waiheke, the regular queue tends to be shorter as residents fill the Resident’s Lane. In these times, the residents are welcome to use any lane they prefer.
Yes, at any time you may approach any of our wharf crew for access to Special Assistance area.
No, you will not need a Residents Lane Card if you have a monthly pass, 40-trip ticket or an off-island ticket. However, it will be needed to travel with any other pass types including Flexipass, AT Hop Card, Single trip ticket and AT Supergold card.
We want to make this process as easy as possible for you - to be issued a Waiheke Residents Lane Card, all you need to do is bring proof that you either live or work on Waiheke Island to the Matiatia Ticket Office.
Before 21 December, please use the honour system to use the Resident Lane and our crew will use their best judgement. They may ask you for your address on the island to verify.
If you qualify for access to the Residents Lane, up to three guests can access the Residents Lane with you.
No, The Residents lane is only operational at the Auckland Downtown Ferry Terminal and Matiatia Wharf at Waiheke Island.
Effective 21 December, we are enforcing the requirement of a Waiheke Residents Lane Card for customers without a Monthly Pass, 40-Trip Ticket or Off-Island Ticket to access the Residents Lane queue. Customers who don’t have a Residents Lane card and are without the mentioned tickets will be directed to the general queue.
Effective 21 December, customers without a Monthly Pass, 40-Trip Ticket or Off-Island Ticket will be required to carry the Residents Lane card to access the Residents Lane queue. Customers who are not carrying their Residents Lane card will be directed to the general queue without exceptions.