Contact Us

CUSTOMER SERVICES

Fullers

Hours of Operation

Mon – Fri: 7:00am – 10:00pm
Sat - Sun: 7:00am – 10:00pm

 

General Enquiries

Phone: +64 9 367 9111 or 0800 FULLERS
Lost Property Phone: +64 9 367 9104
General Enquiries Email: enquiries@fullers.co.nz
Feedback + Commendations Email: fullers.feedback@fullers.co.nz

 

Postal Address

Fullers Customer Services
PO Box 1346
Auckland

 


 

360 Discovery Cruises

Hours of Operation

Mon - Thu: 8:00am - 5.00pm
Fri: 8.00am - 6.00pm
Sat - Sun: 8.00am - 5.00pm

 

General Enquiries

Phone: +64 9 307 8005 
General Enquiries Email: info@360discovery.co.nz

 

Address

Pier 4, 139 Quay Street,
Downtown Auckland
PO Box 1346
Auckland 1140

 


 

Waiheke Bus Company

102 Ostend Road
Waiheke Island
Postal address
PO Box 2, Oneroa,
Waiheke Island

TICKET OFFICES

 

Downtown Auckland


Click to View Larger Map

 

Pier 1 Ticket Office

Downtown Ferry Terminal

Mon - Thu: 6.00am - 11.45pm
Fri - Sat: 6.00am - 1.30am
Sun/Public Holidays: 6.45am - 10.45pm

 

Pier 2 Ticket Office

Downtown Ferry Terminal

Mon - Sun / Public Holidays: 8.30am - 5.00pm

 

Fullers Information Centre & Ticket Office

139 Quay Street, Auckland

  Mon - Sun / Public Holidays: 8.00am - 5.00pm

 

360 Discovery Ticket Office

Pier 4, 139 Quay Street, Auckland

  Mon - Thu: 8.00am - 5.00pm
Fri: 8.00am - 5.00pm
  Sat - Sun: 8.00am - 4.30pm

 


 

Waiheke Island

 

Matiatia Ferry Terminal

Oceanview Road, Waiheke Island

Mon - Thu: 5.30am - 6.15pm
Fri - Sat: 6.45am - 6.00pm
Sun / Public Holidays: 7.30am - 6.00pm

 


 

Devonport

 

Devonport Ferry Terminal

1 Queens Parade, Devonport

Mon - Fri: 7.30am - 3.15pm
Sat - Sun / Public Holidays: 8.30am - 5.15pm

 


 

Gulf Harbour

 

Gulf Harbour Marina

Gulf Harbour

Mon - Tue: 8.00am - 12.00pm
Wed - Sun: 8.00am - 3.00pm

ONLINE CONTACT FORM

Journey Planner
18/08/2017
GET FERRY TIMES + BOOK
Travel Alerts

Coromandel - Orapiu - Rotoroa ferry cancelled for 19th August 2017

Please be advised the Ferry for Coromandel - Orapiu - Rotoroa Ex AKL is cancelled for 19th August 2017 due to adverse weather conditions.

We apologise for any inconvenience caused.

Please call on 09 3078005 for further travel arrangements.

Kind Regards,

360 Discovery Team


HALF MOON BAY TRAVEL ALERT, LOW TIDES

Please be advised that the following services will be operated by bus due to low tides:

Tuesday 22 August 2017

1.30pm Auckland – HMB
2.15pm HMB – Auckland

Wednesday 23 August 2017

1.30pm Auckland – HMB
2.15pm HMB – Auckland
2.30pm Auckland to HMB
3.15pm HMB to Auckland

Thursday 24 August 2017

1.30pm Auckland to HMB
2.15pm HMB to Auckland
2.30pm Auckland to HMB
3.15pm HMB to Auckland


Pier 1, Downtown Ferry Terminal – New Ticket Office Development

Building works starting Tuesday 22 August 2017

A new ticket office is being built on Pier 1 at Downtown Ferry Terminal. Work starts on Tuesday 22 August and it’s expected that work will be completed by late September.

The new ticket office will be shared by both Fullers and Auckland Transport, transforming it into both an AT Metro Customer Service Centre and a Fullers Ticket Office. Until it’s built, our ticket office will be temporarily be moved to a new site inside Pier 1 (directly opposite its current location) and it’ll be business as usual for our customers.

During this time we strongly recommend that ferry tickets are pre-purchased in advance to avoid any disruption to your day. You can also purchase Fullers paper tickets online at fullers.co.nz, via the MyFerry App and on board most vessels. We’ll also be extending our ticket office hours at Devonport until 8.30pm Monday to Sunday while work is being carried out.

Auckland Transport are working with the contractors to minimise any impact to customers and we appreciate your understanding during this time.


Devonport Customer Communications - Kea Out Of Service

In July, Kea was taken out of service for urgent repairs which have required her to remain out of operation. Access to a slipway has proven extremely difficult resulting in further delays. A slipway has now become available enabling us to undertake the repairs whilst at the same time allowing us to carry out her annual survey. During this time Cap Surfer and TiriKat will be the main vessels for the Devonport service until Kea returns in mid to late September.