Contact Us



Hours of Operation

Mon – Fri: 7:00am – 6:00pm
Sat - Sun: 7:00am – 6:00pm


General Enquiries

Phone: +64 9 367 9111 or 0800 FULLERS
Lost Property Phone: +64 9 367 9104
General Enquiries Email:
Feedback + Commendations Email:


Postal Address

Fullers Customer Services
PO Box 1346



360 Discovery Cruises

Hours of Operation

Mon - Thu: 8:00am - 5.00pm
Fri: 8.00am - 6.00pm
Sat - Sun: 8.00am - 5.00pm


General Enquiries

Phone: +64 9 307 8005 
General Enquiries Email:



Pier 4, 139 Quay Street,
Downtown Auckland
PO Box 1346
Auckland 1140



Waiheke Bus Company

102 Ostend Road
Waiheke Island
Postal address
PO Box 2, Oneroa,
Waiheke Island



Downtown Auckland

Click to View Larger Map


Pier 1 Ticket Office

Downtown Ferry Terminal

Mon - Thu: 6.00am - 11.45pm
Fri - Sat: 6.00am - 1.30am
Sun/Public Holidays: 6.45am - 10.45pm


Pier 2 Ticket Office

Downtown Ferry Terminal

Mon - Thu: 8.45am - 6.30pm
Sat: 7.45am - 7.15pm
Sun / Publich Holidays: 7.45am - 6.00pm


Fullers Information Center & Ticket Office

139 Quay Street, Auckland

  Mon - Sun / Public Holidays: 8.00am - 5.00pm


360 Discovery Ticket Office

Pier 4, 139 Quay Street, Auckland

  Mon - Thu: 8.00am - 5.00pm
Fri: 8.00am - 5.00pm
  Sat - Sun: 8.00am - 4.30pm



Waiheke Island


Matiatia Ferry Terminal

Oceanview Road, Waiheke Island

Mon - Thu: 5.30am - 6.15pm
Fri - Sat: 6.45am - 6.00pm
Sun / Public Holidays: 7.30am - 6.00pm





Devonport Ferry Terminal

1 Queens Parade, Devonport

Mon - Fri: 7.30am - 3.15pm
Sat - Sun / Public Holidays: 8.30am - 5.15pm



Gulf Harbour


Gulf Harbour Marina

Gulf Harbour

Mon - Tue: 8.00am - 12.00pm
Wed - Sun: 8.00am - 3.00pm


Journey Planner
Travel Alerts

Downtown Pier 2C Update

Please find below an update from Auckland Transport (AT) regarding the downtown Pier 2C closure:

Further to the removal of the gangway from Pier 2C in late May, design and manufacture of replacement parts are now underway, and we expect installation to be completed by the beginning of summer.
We apologise for the inconvenience this may cause, and thank you for your patience whilst we improve your facility.
For more information, visit or phone 09 366 6400

Labour Day Travel Notice

A friendly reminder that all services will be running to a Sunday/public holiday timetable this Labour Day (Monday 24 October 2016).

Kind regards,

The Fullers Team