Overview

 

COVID-19 Customer Update 05-03-21 5.40PM

Our services and travelling safely at Alert Level 2

Following the Government’s announcement, Auckland will be moving to Alert Level 2 at 6am on Sunday 7 March.

Here is what this means for our Fullers360 services:

Waiheke Passengers
From Sunday 7 March, additional services will be provided to Waiheke, in line with our alert level 2 timetable.

On weekdays, sailings from Waiheke to Auckland will operate every 30 minutes between 7 – 9am, and in the evening peak extra sailings will be provided from Auckland to Waiheke to support commuters.

Evening sailings will be every 45 minutes from 6.30pm to 8.45pm Auckland to Waiheke. The 3.30pm and 4.30pm sailings will operate from Auckland on Friday only.

Over the weekend we will continue to provide adequate frequency on the Waiheke service, with the timetable to support an expected increase in demand with sailings available half-hourly from 9am.

Please keep an eye on the website and MyFerry app as we work to update our information as quick as possible, and check the timetables before travelling with us.

Devonport Passengers
From Sunday 7 March, services on Devonport will revert to the previous peak 20-minute timetable that has been newly implemented from 25 January 2021.


Remaining routes & tourism services
Services to Birkenhead, Te Onewa Northcote Point, Bayswater, Beach Haven, Hobsonville, Gulf Harbour and Half Moon Bay will remain unchanged and run on their usual schedules.

All tourism services will reccomence from Sunday, 7 March, including Tiritiri Matangi, Coromandel, Rotoroa Island and Rangitoto.

We are working to update our timetables as quickly as possible.

Please check the updated timetables at this link before travelling with us, and allow extra time in your journey getting from A to B.  Where possible we ask passengers to avoid travelling in peak commuter periods.

Face coverings are mandatory on public transport
A reminder to our customers that the Government has mandated passengers to wear a mask or face covering on public transport. Please wear your mask or face covering onboard our services and keep it on throughout your journey.

We encourage our customers to please play their part. When you wear a mask, you help protect those around you, while keeping yourself safe.

When boarding, passengers will be monitored for the use of face coverings or masks, and our Fullers360 crew will be supported by on-wharf security staff and Police – who are responsible for enforcing the alert level 2 guidelines.

Our Fullers360 crew will be wearing masks onboard your service.

Physical distancing
Physical distancing is an important foundation of New Zealand’s COVID-19 response and will continue throughout alert level 2.

Be mindful of where you queue, sit, or stand. Please continue to practice physical distancing, keeping 1 meters apart from fellow passengers onboard.

Contact Tracing
The NZ COVID Tracer app from the Ministry of Health helps you protect yourself, your friends, your whānau and your community by enabling faster contact tracing.

Please scan the NZ COVID Tracer app posters onboard our vessels to record your services if you are travelling with us. Please click here to download the app if you haven’t previously: health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus/covid-19-novel-coronavirus-resources-and-tools/nz-covid-tracer-app

If you don’t have the app, we also maintain manual passenger registers on all our vessels to further support contract tracing efforts. They are located at the onboard cafes.

Cleaning and sanitisation
Throughout all alert levels, we have maintained increased cleaning and disinfection on-board our ferries and buses.

We will continue our enhanced cleaning practices and regimes, including regular disinfecting of all vessels, with antimicrobial protection fogging. We want to ensure our passengers feel safe while travelling with us at every alert level.

There is hand sanitizer available on wharves, and onboard vessels, as well as hand soap in the rest rooms. For added safety, our sneeze guards will remain in place at our ticket offices, and onboard cafes. 

Please note, our onboard cafes will remain closed to purchasing food and beverage whilst at alert level 2.

Follow the guidelines to keep safe
For more information on alert level two guidelines, please visit: covid19.govt.nz/covid-19/

As we all adjust to alert level two, please remember to wear a mask or face covering, keep at a safe distance, practice kindness and if you’re unwell - stay home.

Thank you for following the guidelines and please continue to be kind and considerate of one another, and our crew.

COVID-19 Customer Update 03-03-21 8.45AM

Monthly pass holders to receive a 10-day extension

Following Auckland’s recent moves to alert level 3, all customers who hold a valid monthly pass will receive a 10-day extension to their current monthly pass expiry date. We understand not all monthly pass holders will be using our services for essential travel during alert level 3, so these additional 10 days will compensate monthly pass holders for the duration of the two recent alert level 3 periods. The 10 days is calculated to include both recent alert level 3 periods, the current alert level 3 from 28 February and the previous 3 day alert level 3 from 15-18 February.

We will keep customers updated regularly through our website and MyFerry app as we continue to respond to the ongoing situation.

Additional days will automatically be added to monthly passes, there is no need to visit one of our ticket offices to redeem them.

For more information, please call our friendly customer services team on 0800 FULLERS.

We look forward to seeing our regular passengers back on the water soon.


COVID-19 Customer Update 28-02-21 1.05PM

​From Monday 1 March, Fullers360 will revert services to and from Waiheke and Devonport to a reduced essential service timetable while Auckland is in alert level 3. The timetable changes will be implemented to support support those who require essential travel during alert level 3.

Waiheke passengers

Services to and from Waiheke Island will run hourly from 6am and throughout the day, including the peak commuter periods. In the evening, services will then move to a 90-minute frequency from 8pm for the late evening runs.

Devonport passengers

Services to and from Devonport will run hourly from 6am and throughout the day.

Please check the updated timetables at this link before travelling with us and allow extra time in your journey getting from A to B, and where possible we ask passengers to avoid travelling in peak commuter periods.

For more information on essential travel at alert level 3 and COVID-19, please head to www.covid19.co.nz

The following services will continue to run as scheduled on their current timetables - Birkenhead, Northcote Point, Bayswater, Beach Haven, Hobsonville, Gulf Harbour and Half Moon Bay.

While at alert level 3, our ferry services will be running at 50% passenger capacity in line with Government and Auckland Transport guidelines and to enable safe physical distancing.

Essential Travel Only

While under alert level 3 restrictions, Aucklanders are requested to stay at home.

Our ferry services will be running to support necessary travel. Ferry travel is available to essential workers, those accessing essential services, and travel to safe workplaces and education providers.

Remember your Mask or Face Covering

Wearing a mask or face covering is mandatory on public transport in Auckland.

We kindly remind you to continue to please play your part and wear a face mask or covering while travelling with us.

When boarding, passengers are monitored for the use of face coverings or masks, and our Fullers360 crew are supported by on-wharf security staff who are responsible for enforcing the government guidelines. Where necessary our crew will enlist support from the Auckland Transport on-wharf security officers, and Police, who are both ultimately responsible for enforcing the mandatory mask requirement.

When you wear a mask, you are helping to protect yourself and those around you. Our crew will be wearing face coverings onboard your service.

Passenger Guidelines

We ask all passengers to follow the 2-metre physical distancing guidelines between yourself, and fellow travelers, at all times.

Effective immediately, at alert level 3 onboard cafes will be closed to customers for purchasing food and beverage. Face masks will still be available for purchase onboard.

The 50% passenger capacity restrictions are in line with Government and Auckland Transport guidelines to enable safe physical distancing.

Contact Tracing

Please scan the NZ COVID Tracer app posters onboard our vessels to record your service when travelling with us.

The NZ COVID Tracer app from the Ministry of Health helps you protect yourself, your friends, your whānau and your community by enabling faster contact tracing.

Personal Responsibility

While travelling with us, it’s important everyone plays their part and follows the alert level three  guidelines, outlined by the Ministry of Health here: covid19.govt.nz/covid-19/restrictions/auckland/

For more information on alert level three guidelines, please visit: covid19.govt.nz/covid-19/

Once again, as we all adjust to alert level 3 please continue to be kind and considerate of one another, including our crew who are committed to keeping those who require our services safe while travelling with us.

COVID-19 Customer Update 22-02-21 4.45PM

Following the Government’s announcement, Auckland will move to alert level 1 at midnight on Monday 22 February.

Here is what this means for our Fullers360 services:

Timetables

Services to Waiheke will revert to the summer schedule that was in place immediately before Auckland moved into alert level 3 on 14 February. The timetable will change from Tuesday 23 February.

Services to Devonport, Birkenhead, Te Onewa Northcote Point, Bayswater, Beach Haven, Hobsonville, Gulf Harbour and Half Moon Bay will remain unchanged and run on their usual schedules.

All tourism services also remain unchanged including Tiritiri Matangi, Coromandel, Rotoroa Island, Rangitoto and the Explorer Hop on Hop of Bus and Summer Wine & Dine.

Face coverings are mandatory on public transport

A reminder to our customers that the Government has mandated passengers to wear a mask or face covering on public transport. Please wear your mask or face covering onboard our services and keep it on throughout your journey.

We encourage our customers to please play their part. When you wear a mask, you help protect those around you, while keeping yourself safe.

When boarding, passengers will be monitored for the use of face coverings or masks, and our Fullers360 crew will be supported by on-wharf security staff and Police – who are responsible for enforcing the alert level 1 guidelines.

Fullers360 crew will be wearing masks onboard your service.

Physical distancing

Physical distancing is an important foundation of New Zealand’s COVID-19 response and will continue throughout alert level 1. Be mindful of where you queue, sit, or stand and continue to practice physical distancing.

Contact tracing

The NZ COVID Tracer app from the Ministry of Health helps you protect yourself, your friends, your whānau and your community by enabling faster contact tracing.

Please scan the NZ COVID Tracer app posters onboard our vessels to record your services if you are travelling with us. Please click here to download the app if you haven’t previously: health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus/covid-19-novel-coronavirus-resources-and-tools/nz-covid-tracer-app

If you don’t have the app, we also maintain manual passenger registers on all our vessels to further support contract tracing efforts.

Cleaning and sanitisation

Throughout all alert levels, we have maintained increased cleaning and disinfection on-board our ferries and buses.

We will continue our enhanced cleaning practices and regimes, including regular disinfecting of all vessels, with antimicrobial protection fogging. We want to ensure our passengers feel safe while travelling with us at every alert level.

There is hand sanitiser available on wharves, and onboard vessels, as well as hand soap in the rest rooms. For added safety, our sneeze guards will remain in place at our ticket offices, and onboard cafes.

Onboard cafes will reopen following Auckland's move to alert level 1. 

Follow the guidelines to keep safe

For more information on alert level 1 guidelines, please visit: covid19.govt.nz/covid-19/

As we all adjust to alert level 1, please remember to wear a mask or face covering, keep at a safe distance, practice kindness and if you’re unwell - stay home.

Thank you for following the guidelines and please continue to be kind and considerate of one another, and our crew.

 

COVID-19 Customer Update 17-02-21 9:05PM

Our services and travelling safely at Alert Level 2.

Following the Government’s announcement Auckland will be moving to Alert Level 2, at 11:59pm on Wednesday 17 February.

Here is what this means for our Fullers360 services:

Waiheke Passengers
For weekdays, sailings from Waiheke to Auckland will operate every 30 minutes between 7 – 9am, and in the evening peak extra sailings will be provided from Auckland to Waiheke to support commuters. Evening sailings will be every 45 minutes from 6.30pm to 8.45pm Auckland to Waiheke. The 3.30pm and 4.30pm sailings will operate from Auckland on Friday only.

From Saturday, 20 February sailings to and from Waiheke Island will be increased to every 30 minutes between 9am – 6.30pm to accommodate the expected increase in passengers.

Devonport Passengers
From Thursday 18 February, services on Devonport will revert to the previous peak 20-minute timetable that has been newly implemented from 25 January 2021.

Remaining routes & tourism services
Services to Birkenhead, Te Onewa Northcote Point, Bayswater, Beach Haven, Hobsonville, Gulf Harbour and Half Moon Bay will remain unchanged and run on their usual schedules.

All tourism services will reccomence from Friday 19 February, including Tiritiri Matangi, Coromandel, Rotoroa Island, Rangitoto and the Explorer Hop on Hop of Bus and Summer Wine & Dine.

We are working to update our timetables as quickly as possible.

Face coverings are mandatory on public transport
A reminder to our customers that the Government has mandated passengers to wear a mask or face covering on public transport. Please wear your mask or face covering onboard our services and keep it on throughout your journey.

We encourage our customers to please play their part. When you wear a mask, you help protect those around you, while keeping yourself safe.

When boarding, passengers will be monitored for the use of face coverings or masks, and our Fullers360 crew will be supported by on-wharf security staff and Police – who are responsible for enforcing the alert level 2 guidelines.

Our Fullers360 crew will be wearing masks onboard your service.

Physical distancing
Physical distancing is an important foundation of New Zealand’s COVID-19 response and will continue throughout alert level 2.

Be mindful of where you queue, sit, or stand. Please continue to practice physical distancing, keeping 1 meters apart from fellow passengers onboard.

Contact Tracing
The NZ COVID Tracer app from the Ministry of Health helps you protect yourself, your friends, your whānau and your community by enabling faster contact tracing.

Please scan the NZ COVID Tracer app posters onboard our vessels to record your services if you are travelling with us. Please click here to download the app if you haven’t previously: health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus/covid-19-novel-coronavirus-resources-and-tools/nz-covid-tracer-app

If you don’t have the app, we also maintain manual passenger registers on all our vessels to further support contract tracing efforts. They are located at the onboard cafes.

Cleaning and sanitisation
Throughout all alert levels, we have maintained increased cleaning and disinfection on-board our ferries and buses.

We will continue our enhanced cleaning practices and regimes, including regular disinfecting of all vessels, with antimicrobial protection fogging. We want to ensure our passengers feel safe while travelling with us at every alert level.

There is hand sanitizer available on wharves, and onboard vessels, as well as hand soap in the rest rooms. For added safety, our sneeze guards will remain in place at our ticket offices, and onboard cafes.

Our onboard cafes will remain closed to the sale of food & beverage from Thursday 18 February and throughout the weekend, in line with the Ministry of Health guidance.

Follow the guidelines to keep safe
For more information on alert level two guidelines, please visit: covid19.govt.nz/covid-19/

As we all adjust to alert level two, please remember to wear a mask or face covering, keep at a safe distance, practice kindness and if you’re unwell - stay home.

Thank you for following the guidelines and please continue to be kind and considerate of one another, and our crew.


COVID-19 Customer Update 15-02-21 4:45PM

From Tuesday 16 February, Fullers360 will revert services to and from Waiheke and Devonport to a reduced essential service timetable while Auckland remains in alert level 3. The timetable changes will be implemented to support support those who require essential travel during alert level 3.

Waiheke passengers
Services to and from Waiheke Island will run hourly from 6am and throughout the day, including the peak commuter periods. In the evening, services will then move to a 90-minute frequency from 8pm for the late evening runs.

Devonport passengers
Services to and from Devonport will run hourly from 6am and throughout the day.

Please check the updated timetables at this link before travelling with us and allow extra time in your journey getting from A to B, and where possible we ask passengers to avoid travelling in peak commuter periods.

For more information on essential travel at alert level 3 and COVID-19, please head to www.covid19.co.nz

The following services will continue to run as scheduled on their current timetables - Birkenhead, Te Onewa Northcote Point, Bayswater, Beach Haven, Hobsonville, Gulf Harbour and Half Moon Bay.

Essential Travel Only
While under alert level 3 restrictions, Aucklanders are requested to stay at home.

Our ferry services will be running to support necessary travel. Ferry travel is available to essential workers, those accessing essential services, and travel to safe workplaces and education providers.

Remember your Mask or Face Covering
Wearing a mask or face covering is mandatory on public transport in Auckland.

We kindly remind you to continue to please play your part and wear a face mask or covering while travelling with us.

When you wear a mask, you are helping to protect yourself and those around you. Our crew will be wearing face coverings onboard your service.

Contact Tracing
Please scan the NZ COVID Tracer app posters onboard our vessels to record your service when travelling with us.

The NZ COVID Tracer app from the Ministry of Health helps you protect yourself, your friends, your whānau and your community by enabling faster contact tracing.

Passenger Guidelines
We ask all passengers to follow the 2-metre physical distancing guidelines between yourself, and fellow travellers at all times.

While at alert level 3, our ferry services will be running at 50% passenger capacity in line with Government and Auckland Transport guidelines and to enable safe physical distancing.

Effective immediately, at alert level 3 onboard cafes will be closed to customers for purchasing food and beverage. Face masks will still be available for purchase onboard.

Personal Responsibility
While travelling with us, it’s important everyone plays their part and follows the alert level three  guidelines, outlined by the Ministry of Health here: covid19.govt.nz/covid-19/restrictions/auckland/

For more information on alert level three guidelines, please visit: covid19.govt.nz/covid-19/

As we all adjust to alert level 3, please continue to be kind and considerate of one another, and our crew.

 


COVID-19 Customer Update 14-02-21 9:50PM

Our services at Alert Level Three

Following the Government Announcement, the Auckland region is in alert level 3 from midnight Sunday 14 February, for 3 days. Here is what this means for our Fullers360 services:

Timetables

From Monday 15 February, all Fullers360 commuter service timetables are unchanged until further notice. This includes Waiheke and Devonport which will run on their usual timetables on Monday 15 February and until further notice.

Services cancelled and on hold until further notice include: Rangitoto Island, Tiritiri Matangi, Rotoroa Island and Coromandel from Monday 15 February until further notice.

We encourage all customers to keep an eye on the website for updates and MyFerry app for alerts as the situation unfolds and we adjust accordingly.

Essential Travel Only

While under alert level 3 restrictions, Aucklanders are requested to stay at home. Our ferry services will be running to support necessary travel. Ferry travel is available to essential workers, those accessing essential services, and travel to safe workplaces and education providers.

Remember your Mask or Face Covering

Wearing a mask or face covering is mandatory on public transport in Auckland. We kindly remind you to continue to please play your part and wear a face mask or covering while travelling with us. When you wear a mask, you are helping to protect yourself and those around you. Our crew will be wearing face coverings onboard your service.

Contact Tracing

The NZ COVID Tracer app from the Ministry of Health helps you protect yourself, your friends, your whānau and your community by enabling faster contact tracing.

Please scan the NZ COVID Tracer app posters onboard our vessels when travelling with us. Please click here to download the app if you haven’t previously: health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus/covid-19-novel-coronavirus-resources-and-tools/nz-covid-tracer-app

Passenger Guidelines

We ask all passengers to follow the 2-metre physical distancing guidelines between yourself, and fellow travellers at all times. Our ferry services will be running at 20% passenger capacity in line with Government guidelines and to enable safe physical distancing.

Health & Safety

The health and safety of our passengers and crew, is a top priority. Throughout all alert levels we have maintained our increased cleaning regimes and regular disinfecting of vessels and will continue to do so. We want to ensure our passengers feel safe while travelling with us at every alert level.

There is hand sanitizer available on wharves, and onboard vessels, as well as hand soap in the rest rooms. For added safety, our sneeze guards remain in place at our ticket offices, and onboard cafes.

Personal Responsibility

While travelling with us, it’s important everyone follows the guidelines of alert level three, outlined by the Ministry of Health here: covid19.govt.nz/covid-19/restrictions/auckland/

If you are unwell, please stay home. A reminder that the use of Public Transport is restricted to essential travel only while at alert level 3.

For more information on alert level three guidelines, please visit: covid19.govt.nz/covid-19/

As we all adjust to alert level 3, please continue to be kind and considerate of one another, and our crew.

See you on the water.


Mandatory masks and face coverings

We are happy to announce we have partnered with New Zealand company MEOTM to provide our passengers with world-leading reusable face masks. Made using scientifically selected New Zealand sheep wool, MEOTM masks are extremely efficient in helping to reduce the risk of infections. Passengers can purchase a MEOTM reusable face mask from Fullers360 ticket offices at the Auckland Downtown Ferry Terminal, Devonport and Matiatia and onboard ferry services. Alternatively, we have single-use MEOTM face masks at those same locations.

To all our customers, we kindly remind you to continue to please play your part and wear a face mask or covering while travelling with us. When you wear a mask, you are helping to protect yourself and those around you. Our crew will be wearing face coverings onboard your service.

This reminder comes as part of the New Zealand Government’s mandate for the use of face coverings on public transport, including ferries, for all Auckland passengers.

If you arrive for your service and you don’t have a face covering or mask with you, our Fullers360 teams, who are actively monitoring the use of face masks prior to boarding will politely remind you that wearing a face mask or covering is a mandatory requirement. If a passenger becomes disruptive and does not purchase a mask, we will issue them with a single-use mask as a final measure.

When boarding, passengers are monitored for the use of face coverings or masks, and our Fullers360 crew are supported by on-wharf security staff who are responsible for enforcing the government guidelines. Where necessary we will report incidents to the Police and enlisted support from the Auckland Transport on-wharf security officers, and Police, who are both ultimately responsible for enforcing the mandatory mask requirement.

We encourage passengers to have their face coverings or masks on prior to boarding, and to keep it on throughout their journey. As a final measure our crew have single-use face masks to issue to passengers.

For more information on the Government’s Mandatory mask requirement, please www.covid19.govt.nz/health-and-wellbeing/protect-yourself-and-others/wear-a-face-covering/.


COVID-19 Customer Update 18-11-20 5:00PM

The New Zealand Government has mandated the use of face coverings on public transport including ferries, starting Thursday 19 November.

We therefore ask all customers to please play their part and wear a face mask or covering while travelling with us. When you wear a mask, you can help protect yourself and those around you. Our crew will be wearing face coverings onboard your service.

When boarding, passengers will be monitored for the use of face coverings or masks, and our Fullers360 crew will be supported by on-wharf security staff and Police – who are responsible for enforcing the government guidelines.

Masks are not mandatory for children under the age of 12, as well as people with a disability or health condition which makes it unsuitable for them to wear face coverings. There are other times when wearing a mask is not required –  for more information please visit: covid19.govt.nz/health-and-wellbeing/protect-yourself-and-others/wear-a-face-covering/#face-coverings-on-public-transport-in-auckland-and-on-all-domestic-flights

We encourage passengers to have your face coverings or masks on prior to boarding, and throughout your journey.

Stay home if you’re unwell:

Alongside the mandatory wearing of masks or face coverings, we urge passengers to avoid public transport if you have cold or flu-like symptoms and to keep up regular handwashing.

Track your journey:

COVID Tracer QR code posters are displayed on all vessels in several locations for easy access.

We ask all passengers to please continue using the COVID Tracer app onboard to record your service, as well as at the wharf before boarding.

Cleaning:

Throughout all alert levels we have maintained a high level of cleaning and sanitization of our ferries. This includes daily cleaning, cleaning high-touch surfaces in between sailings, and routinely deep cleaning our vessels with an antimicrobial fogging solution.

Thank you for continuing to follow the COVID-19 Ministry of Health guidelines to keep yourselves and those around you safe.

For the latest COVID-19 update and guidelines please visit: covid19.govt.nz/

 


COVID-19 Customer Update 12-11-20 7:30PM

Following the Ministry of Health update on Thursday 12th November we would like to inform our customers that services on Friday 13th November will be running as scheduled, with no changes to timetables.

Face Coverings:

Our crew will be wearing face coverings onboard your service and we strongly encourage all passengers to please wear a face covering while travelling with us at all alert levels.

We urge you to cover your face to keep yourself and your fellow passengers safe. 

NZ COVID Tracer app:

We ask all passengers to please continue using the COVID Tracer app onboard your service. COVID Tracer QR code posters are displayed on all vessels in several locations for easy access.

Please ensure you scan the poster to record your service with us.

Cleaning:

Throughout all alert levels we have maintained a high level of cleaning and sanitization of our ferries.

This includes daily cleaning, cleaning high-touch surfaces in between sailings, and routinely deep cleaning our vessels with an antimicrobial fogging solution.

We ask all passengers to continue following the COVID-19 Ministry of Health guidelines to keep themselves, and those around them, safe.

For the latest COVID-19 update and guidelines please visit: https://covid19.govt.nz/

Thank you for following the guidelines. The safety of our passengers, and crew, is our priority.


COVID-19 Customer Update 07-10-20 3:30PM

Our services at Alert Level One

Following the Government announcement on Monday 5th October, Auckland will be moving to Alert Level 1, at 11:59pm on Wednesday 7th October.


Face coverings encouraged on public transport

During alert level 1, masks or face coverings are not mandatory on public transport. We encourage you to continue wearing a mask or face covering while travelling with us. When you wear a mask, you help protect those around you, while keeping yourself safe.

While we will not be enforcing the use of masks for passengers travelling with us, we encourage their use. Wearing a mask or face covering is at the discretion of the passenger.


Services

Our services will continue to run on the current operating timetables. Please keep an eye on our website and the MyFerry App for our latest updates.

The recently reintroduced 30-minute off-peak timetable on the Devonport service will continue to run.

To check the timetable for your sailing please visit: fullers.co.nz/timetables-and-fares/  


Increased cleaning

Throughout all alert levels, we have maintained increased cleaning and sanitisation onboard our ferries and buses. We will continue our enhanced cleaning practices and regimes, including regular disinfecting of all vessels, with antimicrobial protection fogging. We want to ensure our passengers feel safe while travelling with us at every alert level.

There is hand sanitiser available on wharves, and onboard vessels, as well as hand soap in the rest rooms. For added safety, our sneeze guards will remain in place at our ticket offices, and onboard cafes.


Contact tracing

NZ COVID Tracer app posters will continue to be displayed onboard all our vessels. We ask all passengers to use this app to document movements and the service they have travelled on.

If you don’t have the app, we also maintain manual passenger registers on all our vessels to further support contract tracing efforts, located at the onboard cafes.


Passenger capacity restrictions ease on public transport

Our ferry services continue to operate at standard capacity. Physical distancing is still encouraged, if maintaining a safe distance is not possible, then masks or face coverings are recommended.

For those looking to continue practicing social distancing our advice is to travel off-peak and to avoid our busier peak hour sailings.


The Government advice is to stay home if you’re unwell.


For travel advice during alert level 1, please visit fullers.co.nz/covid-19-updates/covid-19-travel-advice/

For more information, please visit at.govt.nz/


Thank you for doing your bit to keep yourself and those around you safe.


COVID-19 Customer Update 16-09-20 4:30PM

Passenger Capacity restrictions ease on public transport

In line with Government guidance of physical distancing restrictions easing on public transport in Auckland from Monday 14th September, our ferry services have resumed operating to standard operating capacity.

While we are back to normal capacity, wearing a face mask or covering is still mandatory on public transport and we urge our customers to keep your face covered when boarding the ferry and for the duration of your journey. Our crew are reminding customers of the use of face coverings and where appropriate, crew will seek the support of on-wharf security or the police who are responsible for enforcing the alert level 2 guidelines.

As we welcome more passengers, we have a few tips for a smooth sailing experience:

  • Try to travel off-peak and avoid crowded peak hour sailings wherever possible
  • Physically distance yourselves in queues while boarding, and where possible take responsibility for your own physical distancing on board
  • Continue to keep up high levels of personal hygiene – make use of the sanitising stations on wharves before boarding, alternatively wash your hands with soaps available in the bathrooms onboard our vessels
  • Arrive at least 15 minutes early for your service if you are unable to be flexible with your travel.

Please continue to scan the QR codes onboard vessels and on the wharfs via the NZ COVID Tracer App to help with contact tracing.

For travel advice during alert level 2, please visit fullers.co.nz/covid-19-updates/covid-19-travel-advice/

For more information, please visit at.govt.nz/about-us/news-events/covid-19-update-physical-distancing-seating-restrictions-lifted-on-public-transport/

Thank you for doing your bit to keep yourself and those around you safe.



COVID-19 Customer Update 18-08-20 5:00PM

Update - Extension for monthly passes

Good news! For those unable to use monthly passes due to alert level 3 restrictions, we are pleased to inform our Waiheke & Devonport monthly passes holders we will be applying an extension to your monthly pass. The total number of days you had remaining when we went into alert level 3 will be automatically be added to your monthly passes once we are out of alert level 3 restrictions.

If you still require our services for essential travel on your monthly pass and your pass has expired during level 3 restrictions, please either renew your monthly pass as normal via the MyFerry app or purchase a return ticket. We will add the remaining days to your monthly pass once we are out of alert level 3 restrictions.

The remaining days on the Devonport and Waiheke monthly passes will be calculated from when the alert level 3 came into effect in Auckland: 12 August 2020.

This means we will honour the remaining days you were unable to use in your monthly pass, up until the length of alert level 3, ensuring customers are not out of pocket due to travel restrictions. When Auckland moves down an alert level and travel restrictions ease, a new expiry date will be automatically applied to  your monthly pass. If your pass expired with no renewals during alert level 3 restrictions, then we will add the days when you next renew your monthly pass.

Please note there will be no other credit, refund or discount options.

Please remember, at alert level 3 the Government guideline is to travel for essential reasons only.

Thanks for your continued cooperation and patience during this time.

COVID-19 Customer Update 28-08-20 2:30PM

Travelling safely at Alert Level 2

Following the Government’s announcement on Monday 24th August, Auckland will be moving to Alert Level 2, at 11:59pm on Sunday 30th August.

Face coverings will be mandatory on public transport

From Monday 31st August, the New Zealand Government requires all passengers on public transport, including ferries, to wear a mask or face covering while travelling.

We ask all customers to please play their part. When you wear a mask, you help protect those around you, while keeping yourself safe.

When boarding, passengers will be monitored for the use of face coverings or masks, and our Fullers360 crew will be supported by on-wharf security staff and Police – who are responsible for enforcing the alert level 2 guidelines.

For more information on the guidelines around face coverings please visit: covid19.govt.nz/health-and-wellbeing/protect-yourself-and-others/wear-a-face-covering/

Our Fullers360 crew will be wearing PPE including masks onboard your service.


Timetables

From Monday 31st August we are returning to the timetables running immediately before the latest level 3 alert. This means all destinations will resume operating ferry services. Please note, Coromandel, Rotoroa Island and Motutapu Island will remain on hold until further notice.

The Waiheke and Devonport timetables will resume to the most recent pre-alert level 3 schedules, with adequate frequency to support the needs of the community.

For the timetables operational from 31st August please visit: fullers.co.nz/covid-19-updates/covid-19-timetables/


Physical distancing

Physical distancing is an important foundation of New Zealand’s COVID-19 response and will continue throughout alert level 2.

Be mindful of where you queue, sit or stand. Please continue to practice physical distancing, keeping 2 metres apart while queuing to board, and when onboard – keeping a 1 metre distance from fellow passengers.


Passenger capacity

To keep our customers and crew safe, our services will be running at 50% passenger capacity across all services to ensure enough space for everyone to follow the 1 metre physical distancing guideline.

While operating with reduced passenger capacity, if you can be flexible with your travel times, we encourage you to consider travelling off-peak where possible, and arrive early for your service.


Cleaning and sanitisation

Throughout all alert levels, we have maintained increased cleaning and disinfection onboard our ferries and buses. We will continue our enhanced cleaning practices and regimes, including regular disinfecting of all vessels, with antimicrobial protection fogging. We want to ensure our passengers feel safe while travelling with us at every alert level.

There is hand sanitiser available on wharves, and onboard vessels, as well as hand soap in the rest rooms. For added safety, our sneeze guards will remain in place at our ticket offices, and onboard cafes.


Contact tracing

Now is a great time for you to update your contact information to ensure we can connect with you and assist with any contact tracing requested by the Ministry of Health if ever needed. Updating your details can be done at the ticket office, online at fullers.co.nz and via the Myferry app. We ask all our customers to ensure their contact information is up-to-date, and to register their pass through the MyFerry app.

NZ COVID Tracer app posters will continue to be displayed onboard all our vessels. We ask all passengers to use this app to document movements and the service they have travelled on.

The NZ COVID Tracer app helps you protect yourself, your friends, your whānau and your community by enabling faster contact tracing. Please click here to download the app if you haven’t previously: health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus/covid-19-novel-coronavirus-resources-and-tools/nz-covid-tracer-app

If you don’t have the app, we also maintain manual passenger registers on all our vessels to further support contract tracing efforts, located at the onboard cafes.

As we all adjust to alert level two, we ask our customers to wear a face mask or covering, keep at a safe distance, practice kindness and if you’re unwell - stay home.

 



COVID-19 Customer Update 02-09-20 4:15PM

Reduced passenger capacity at alert level 2

As we welcome more passengers to our ferry services at alert level 2, our priority is the safety of our customers, crew and communities we connect.

Our services are currently running at 50% passenger capacity across all operating routes to ensure physical distancing can be followed. With more people expected to resume travel, we have a few tips to ensure you can make your sailing:

  • Avoid travelling during peak morning periods until 9am to Auckland, and between 4pm - 7pm to Waiheke on weekdays
  • Saturday mornings until 11am to Waiheke and Sunday afternoon services from 2pm – 5pm have expected high volume of passengers. If possible, please avoid travelling during these times

To meet the 1-meter distance requirement between passengers, we have reduced passenger capacity across our fleet. We are monitoring the numbers traveling with us closely and urge those can to avoid the peak travel times of 7am to Auckland, and 4pm and 5pm to Waiheke.

Please wear a face mask or covering on our ferries and buses, which is mandatory on public transport. When you wear a mask, you help protect those around you, while keeping yourself safe. Our crew are reminding customers of the use of face coverings and where appropriate, crew will seek the support of on-wharf security.

For travel advice during alert level 2, please visit fullers.co.nz/covid-19-updates/covid-19-travel-advice/


COVID-19 Customer Update 16-08-20 7:00PM

Auckland will remain in Alert Level 3 until 11:59pm on Wednesday 26th August. For us at Fullers360 this means from Saturday 15th August we will be moving to providing a reduced essential service for Waiheke and Devonport.

Services:

To support those who need essential travel with us, we will continue to operate a regular service to Waiheke and Devonport with a reduced essential service timetable. The service will be the same schedule as what was provided in the previous alert level 3. For Devonport and Waiheke timetables please visit: https://www.fullers.co.nz/covid-19-updates/covid-19-timetables/

Auckland Transport contracted commuter services will operate over the weekend on their regular weekend timetables until Sunday 16th August. From Monday 17th August Half Moon Bay and Hobsonville Point will run on a reduced timetable and Birkenhead, Bayswater, and Gulf Harbour will be temporarily paused.

Timetables can be found here: https://www.fullers.co.nz/timetables-and-fares/

All other tour products and services will be on hold until further notice, which includes services to Rangitoto, Tiritiri Matangi, Winter Wine and Dine and the Explorer Hop on Hop off bus.

As with the previous lockdown, our service will remain regular, resilient and provide support and connection to the Auckland CBD for the communities we serve.

Fares will be charged as normal.

 


COVID-19 Customer Update 14-08-20 7:30PM

Auckland will remain in Alert Level 3 until 11:59pm on Wednesday 26th August. For us at Fullers360 this means from Saturday 15th August we will be moving to providing a reduced essential service for Waiheke and Devonport.

Services:

To support those who need essential travel with us, we will continue to operate a regular service to Waiheke and Devonport with a reduced essential service timetable. The service will be the same schedule as what was provided in the previous alert level 3. For Devonport and Waiheke timetables please visit: https://www.fullers.co.nz/covid-19-updates/covid-19-timetables/

Auckland Transport contracted commuter services will operate over the weekend on their regular weekend timetables until further notice. Timetables can be found here: https://www.fullers.co.nz/timetables-and-fares/

All other tour products and services will be on hold until further notice, which includes services to Rangitoto, Tiritiri Matangi, Winter Wine and Dine and the Explorer Hop on Hop off bus.

As with the previous lockdown, our service will remain regular, resilient and provide support and connection to the Auckland CBD for the communities we serve.

Fares will be charged as normal.

Passenger Capacity

To ensure there is enough space to maintain physical distancing on board, our passenger capacity will remain reduced for the duration of the alert level 3. We will be operating with 50% passenger capacity on Waiheke Island and Devonport routes, and 20% passenger capacity on all other services.

Physical distancing is an important part of the COVID-19 response, and we need to ensure customers can distance themselves on board.

Masks

Recent Government advice strongly advises the use of face coverings or face masks while out and out in public, and on public transport. Please consider wearing a mask while travelling with us. Our crew will all be wearing PPE to keep themselves safe.

Personal Responsibility

We can all do our little bit to keep others safe. Our services are provided for necessary travel only – essential workers, those accessing essential services, or travel to a safe essential workplace or education.

Please consider following our simple rule of three while traveling with us:

  • Wear a mask or a face covering
  • Practice physical distancing – at least keeping a 2-meter distance
  • Keep track of your movements using the COVID Tracer App or the passenger register

For COVID-19 timetable information please visit the COVID-19 Information Hub: https://www.fullers.co.nz/covid-19-updates/

We encourage all customers to keep an eye on the website and MyFerry app travel alerts for further information.

 

Thanks for practicing kindness to our crew, who are committed to getting you where you need to be, safely.


COVID-19 Customer Update 12-08-20 2:15PM

Our services at Alert Level Three 

Following the Government Announcement, the Auckland region is in alert level three from 12 noon on Wednesday 12th August, for 3 days. Here is what this means for our Fullers360 services:

Timetables

Services cancelled and on hold until Friday 14th of August include: Rangitoto Island ferry, Waiheke Winter Wine & Dine, and the Waiheke Explorer Hop-on Hop-off bus.

All other Fullers360 timetables are unchanged until further notice. We encourage all customers to keep an eye on the website for updates and MyFerry app for alerts as the situation unfolds and we adjust accordingly.

Passenger Guidelines

We ask all passengers to follow the 2-metre physical distancing guidelines between yourself, fellow travellers and crew at all times. We also encourage passengers to wear a face mask or covering.

To ensure there is enough space to maintain physical distancing on board, our passenger capacity will be reduced until Friday 14th August. We will be operating with 50% passenger capacity on Waiheke Island and Devonport routes, and 20% passenger capacity on all other services.


Health & Safety

The health and safety of our passengers and crew, is a top priority. Our increased cleaning regimes and regular disinfecting of vessels, including fogging, have continued throughout all levels, and will continue. We want to ensure our passengers feel safe while travelling with us at every alert level.

There is hand sanitizer available on wharves, and onboard vessels, as well as hand soap in the rest rooms. For added safety, our sneeze guards will remain in place at our ticket offices, and onboard cafes. 

Personal Responsibility

While travelling with us, it’s important everyone follows the guidelines of alert level three, outlined by the Ministry of Health here: https://covid19.govt.nz/covid-19/restrictions/auckland/

If you are unwell, please stay home. A reminder that the use of Public Transport is restricted to essential travel only.

For more information on alert level three guidelines, please visit: www.covid19.govt.nz/covid-19/

Contact Tracing

The NZ COVID Tracer app from the Ministry of Health helps you protect yourself, your friends, your whānau and your community by enabling faster contact tracing.

The NZ COVID Tracer app posters will continue to be displayed on the wharves, and onboard our vessels. Please click here to download the app if you haven’t previously: https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus/covid-19-novel-coronavirus-resources-and-tools/nz-covid-tracer-app

We also have manual passenger registers on all our vessels, located at the onboard cafes.

As we all adjust to alert level 3, please continue to be kind and considerate of one another, and our crew. 



COVID-19 Customer Update 04-06-20 2:24PM

Waiheke Residents’ Lane operational through winter season

As New Zealand entered Alert Level 2, we resumed the Waiheke Residents’ Lane for our commuters. We are pleased to advise that the Waiheke Residents’ Lane will remain open throughout winter, during the following hours until 11th October 2020:

From Downtown Auckland:

Monday to Friday
4:00PM – 6:00PM

Sat/Sun/Public Holidays
9:00AM - 12:00PM

From Matiatia (Waiheke Island):

Sat/Sun/Public Holidays
3:00pm – 6:00pm


For more information on Waiheke Residents’ Lane, please visit fullers.co.nz/commuter-hub/residents-lane/




COVID-19 Customer Update 27-05-20 5:10PM

Additional Waiheke Sailings commencing Monday - 8 June 2020

As part of our commitment to assess demand and frequency requirements for our ferry services, and to practically look at the feasibility of adding in services, we want to provide a level of certainty for Waiheke island residents.

We are pleased to advise we will be adding additional sailings to our Waiheke schedule. We have been closely following the trends of Waiheke Island residents as commuters return to the city, as well as the demand for visitation to the island.

From 8th June onwards, we will be running the following additional services:

Monday to Friday

  • 7:30 am Waiheke to Auckland
  • 8:30 am Waiheke to Auckland
  • 6:45 am Auckland to Waiheke
  • 7:45 am Auckland to Waiheke
  • 10:15 pm Auckland to Waiheke
  • 11:00 pm Waiheke to Auckland

 Fridays Only

  • 3:30 pm Auckland to Waiheke
  • 4:30 pm Auckland to Waiheke
  • 4:30 pm Waiheke to Auckland
  • 5:30 pm Waiheke to Auckland

These timetable changes will be in place from 8th June until the 11th October 2020.

We will continue to operate the hourly timetable until 8th June.

TRAVEL ADVICE – During peak commuter periods we are experiencing higher passenger numbers and encourage you to catch an alternate service. Our 7:00 am sailing from Waiheke – Auckland is consistently busy, however 6:00 am and 8:00 am services have more capacity available, based on current commuter trends.

Please check the timetables before planning your travel with us: fullers.co.nz/covid-19-updates/covid-19-timetables/

The safety of our passengers and crew is our top priority; thank you for your patience and understanding.




COVID-19 Customer Update 22-05-20 4:10PM

NZ COVID Tracer app available or Fullers360 Passengers

The Ministry of Health has recently launched the ‘NZ COVID Tracer app’ as a fast and effective method of contact tracing to assist with the New Zealand wide COVID-19 response.

You can now use this contact tracing tool to track your movements on our services. We have provided COVID-19 QR code posters at the Downtown Ferry Terminal, and onboard our ferries.

For all passengers travelling with us, we encourage you to download the app on your smartphone to trace your movements and create a digital diary of the of the locations you visit.

Before you join the queue, simply select the ‘scan’ option and point your camera at any COVID-19 QR code poster so the code fits within the target area on the display of your phone.

Alternatively, you can use the app once onboard your service, QR code posters are provided on the ferries.

For more information on the app and how it works, please click here.

Your safety is our top priority and we thank you for making an effort to keep New Zealand safe.




COVID-19 Customer Update 21-05-20 10:00AM

Introducing the monthly pass with flexible start dates 

We all want a little more flexibility in our lives, so we are introducing the monthly pass which is now available with flexible purchase and start dates.

Effective from Thursday 21 May 2020, we have upgraded our monthly pass products for Waiheke and Devonport with flexible purchase and start dates, to give you more choice with your purchase date, and the date you start using your monthly pass.

This means you can now purchase your monthly pass on a day you choose that works for you, and your month of travel will start from the first day you scan it. This improved monthly pass will replace the current pass where previously there was a mandatory 5-day window for purchasing your monthly pass.

You can now purchase your monthly pass any day, online, at our ticket offices and through our customer call centre.

If you have a current monthly pass, it will still work as normal and you can enjoy the new benefits from 21 May. If you have a Devonport 30-day pass, this will still work as normal and can be renewed as normal; however, we recommend switching to the new monthly pass  as we will no longer be offering this product going forward.

The current March 2020 monthly passes are still valid for use until their expiry on the 31 May. You can choose to purchase your new monthly pass any day you like and start using it after 31 May, it will be activated from the first day you scan it. For those who travel on our monthly passes, you will need to renew your pass from 31 May.

With an increased number of passengers travelling with us at alert level two, we recommend adjusting your travel times, and avoiding peak periods where possible.

For travel advice during alert level two please visit: fullers.co.nz/covid-19-updates/covid-19-travel-advice/#

Thank you for your continued support in following government guidelines onboard to help keep fellow passengers and our crew, safe.




COVID-19 Customer Update 15-05-20 04:00PM

Extension applied to 40-trip passes affected during alert levels three and four

With the arrival of Alert Level Two, we are pleased to let our customers know we have extended the expiry date for all 40-trip pass holders who were impacted due to COVID-19 restrictions.

We are adding 50 days to every 40-trip pass which has remaining travel and expired on or after 26 March 2020. This means those who had 40-trip passes expire during the lockdown, and those with remaining trips on their 40-trip pass will get an extension that covers the duration of alert levels three and four. The extension will be applied automatically to all affected passes. The remaining 50 days on the 40-trip passes are calculated from when the Alert Level four came into effect on 26 March 2020.

We understand the recent COVID-19 travel restrictions have impacted our customers who have had 40-trip passes expire or couldn’t use their 40-trip passes during alert level three and four. It is important to us that these customers can redeem the remaining time now travel restrictions have eased.

At Alert Level Two, we urge our customers to be flexible with their travel times and follow physical distancing guidelines onboard the vessels.

With more passengers travelling with us please remember to continue following the Ministry of Health guidelines to keep your fellow passengers, and our crew, safe. 

COVID-19 Customer Update 08-04-20 2:15PM

Alert level 4 services running during Easter

Our alert level 4 essential services will continue to run throughout the Easter long weekend.

Waiheke, Devonport, Hobsonville Point and Half Moon Bay routes will run on their respective Sunday timetable on Good Friday (10 April), Easter Sunday (12 April) and Easter Monday (13 April).

There are no changes to the Saturday timetable which will run as normal.

Please check the Sunday timetables before departing from your home: fullers.co.nz/covid-19-updates/covid-19-timetables/

Thank you for following these guidelines to keep our crew, and fellow passengers safe.

We wish you all a safe and Happy Easter.



COVID-19 Customer Update 23-03-20 9:10PM

Tourism Product and Services Temporary Suspension

Following today’s announcement, we have temporarily suspended all Fullers360 tourism products and tours effective immediately.

Keeping our crew, customers and New Zealand safe is a top priority as we get through this, together.

For any enquiries on current or future bookings please reach out to our customer care team, enquiries@fullers.co.nz.

We will endeavour to get back to you as soon as is possible during normal office hours. We will notify our customers when we are able to reinstate these products and we hope to have you back exploring the Hauraki Gulf shortly.

COVID-19 Customer Update 22-03-20 6:00PM

New procedure for customers self-isolating on Waiheke Ferry Services

For passengers who have recently returned from overseas and are travelling to Waiheke to self-isolate for the required 14 days, we have implemented a new procedure to keep yourself, customers, and our crew safe.

If you are travelling to Waiheke to self-isolate, please familiarise yourself with the below process before you start your journey:

  • If you have returned from overseas and are travelling to Waiheke to complete self-isolation you will need to make yourself known to wharf staff and crew immediately. Please do not queue for or board the vessel.
  • There is a designated-on wharf area for you to wait, our wharf staff will identify this area for you.
  • We will board and disembark our non-isolating passengers first. Wharf staff will let you know when it is time to board/disembark.
  • Once on board there is an assigned, designated area for self-isolation customers to be seated. Self-isolated customers will be seated with 1.5/2 meters distance between self-isolating travelers.
  • When a passenger has traveled in self-isolation, the seating area will be thoroughly cleaned and sanitised after each sailing.

This new process is part of doing our bit to keep the Waiheke community safe and helping residents’ get to where they need to be. The process is in place for our Waiheke services, effective immediately.

For all on board our services, we encourage you to find a quiet space and before boarding our services please check out our webpage for travel advice: fullers.co.nz/covid-19-updates/

We are committed to providing a safe journey for all our passengers while on board. Please respect the privacy of all individuals travelling, and be kind to our crew. Thank you for your cooperation with us during this time.


COVID-19 Customer Update 19-03-20 7:30PM


Dear Customers,

As the New Zealand COVID-19 situation unfolds it’s clear we are in unprecedented times. The current situation is evolving daily, and we are committed to responding in the best interest of our customers and are dedicated to doing our part in public safety. We are working closely everyday with the new information from Ministry of Health and Auckland Transport and are working hard to respond quickly.

In line with the Ministry of Health, if you are feeling unwell you are advised to avoid public transport and stay at home. This is in the interest of public health.

Here are the new measures we are taking to keep our customers safe on board:

  • Removing unwrapped food from our cafes
  • There will be no use of customer keep cups allowed – takeaway cups are still available
  • Alternative travel arrangements are restricted to bus only, Uber will no longer be available as a replacement service – if a service is cancelled, we will advise via Travel Alert if there is a replacement bus
  • Increased cleaning and sanitisation of our vessels is taking place
  • You may see some of our crew wearing Personal Protective Equipment (PPE)
  • Social distancing on-board our vessels is encouraged. If possible we suggest customers leave one seat between other passengers

For those who continue to travel with us, this is our advice:

  • Where possible, travel off-peak and avoid crowds
  • Find a quiet space on board and make the most of fresh air
  • Wash your hands regularly using soap and water in the bathrooms or use the sanitiser on wharves and vessels
  • Be kind to one another, including our crew who are committed to keeping you safe

If you are feeling unwell and need to travel with us, this is our advice:

  • Find an isolated area on board the vessel to limit close contact
  • Wear a protective mask to limit spread
  • Regularly wash your hands with hand soap
  • Travel outside of peak times

If you are travelling home to self-isolate, this is our advice:

  • Practice social distancing and find a quiet space away from customers on board
  • Please wear PPE gear if you feel unwell
  • Travel outside of peak commuter periods
  • Make use of the outside space on-board
  • Utilise the hand sanitiser available on wharves, before boarding
  • Avoid touching surfaces where possible
  • Sealink is a service available to Waiheke where you can travel in your own vehicle

As always, our crew are here to help and ensure your journey is a safe one.

For the latest information please visit fullers.co.nz/covid-19-updates/


COVID-19 Customer Update 19-03-20 03:41PM

Dear customers,

We know the current situation evolving daily with COVID-19 may be unsettling and wanted to share with you how we’re responding and what this means for you and our services and tours. We also want to reassure you of the precautionary measures we’re taking, to care for our customers and staff to ensure your journey is a safe one. In the first instance, we are working closely with Auckland Transport on measures taken and following the advice from the Ministry of Health.

Everyone has a part to play and would encourage you to visit the Ministry of Health and follow their health and safety guidelines: health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus

At times like this communication is key and we would like to encourage all customers to keep an eye on the Fullers360 website for updated travel advice, and to download the MyFerry app to receive up to date travel alerts and information.  

If you are due to travel with us shortly, currently our services and tours are all running to schedule and we don’t anticipate any changes until further notice. With such a dynamic situation, we are monitoring the situation daily and responding as needed and will keep our customers informed as new information is released. For any disruptions that occur we will notify customers through our travel alerts and the Fullers360 website. Please visit fullers.co.nz/travel-alerts/to stay informed, or follow us on Facebook.

Caring for our people, and the safety of our customers and crew are top priority for us. We are following advice and guidance from government advisories in relation to cleaning, sanitisation and protective equipment. We have increased the frequency of cleaning and sanitising our vessels and ticket offices, and hand sanitiser is available for customer and crew use.  For our crew working on-board and in contact with customers, they have the option of wearing Personal Protective Equipment should they require or request it.

Following advice on mass gatherings, we are monitoring the situation closely and aligning with Auckland Transport to act accordingly following advice from the Government. Currently the restrictions around mass gatherings will not affect our services. Current travel advice includes avoiding peak commuter periods where possible.

The current situation is changing daily and are working hard to respond appropriately and get you where you need to be. Thank you for your patience as we work quickly to respond and update our vessels and ticket offices with information from the Ministry of Health on hygiene protocols. 

The health and safety of our community, staff and customers is a top priority and we wanted to make it really clear the measures we are taking to keep everyone safe. Please see below how we’re playing our part during this time: 

Image 1022---Covid-19_Comms_Points.png

At any time, we’re here to help and you can message us or phone in and we’ll be ready to respond. Please visit fullers.co.nz/contact-us/

 

cancel