Overview

COVID-19 Customer Update 08-04-20 2:15PM

Alert level 4 services running during Easter

Our alert level 4 essential services will continue to run throughout the Easter long weekend.

Waiheke, Devonport, Hobsonville Point and Half Moon Bay routes will run on their respective Sunday timetable on Good Friday (10 April), Easter Sunday (12 April) and Easter Monday (13 April).

There are no changes to the Saturday timetable which will run as normal.

Please check the Sunday timetables before departing from your home: fullers.co.nz/covid-19-updates/covid-19-timetables/

Please remember while Easter is a long weekend, travel during this time is for essential workers, or those accessing essential services only. For more information on essential travel please visit: transport.govt.nz/about/covid-19-alert-level-4-transport-essential-services/

Thank you for following these guidelines to keep our crew, and fellow passengers safe.

We wish you all a safe and Happy Easter.


COVID-19 Customer Update 22-03-20 6:00PM

New procedure for customers self-isolating on Waiheke Ferry Services

For passengers who have recently returned from overseas and are travelling to Waiheke to self-isolate for the required 14 days, we have implemented a new procedure to keep yourself, customers, and our crew safe.

If you are travelling to Waiheke to self-isolate, please familiarise yourself with the below process before you start your journey:

  • If you have returned from overseas and are travelling to Waiheke to complete self-isolation you will need to make yourself known to wharf staff and crew immediately. Please do not queue for or board the vessel.
  • There is a designated-on wharf area for you to wait, our wharf staff will identify this area for you.
  • We will board and disembark our non-isolating passengers first. Wharf staff will let you know when it is time to board/disembark.
  • Once on board there is an assigned, designated area for self-isolation customers to be seated. Self-isolated customers will be seated with 1.5/2 meters distance between self-isolating travelers.
  • When a passenger has traveled in self-isolation, the seating area will be thoroughly cleaned and sanitised after each sailing.

This new process is part of doing our bit to keep the Waiheke community safe and helping residents’ get to where they need to be. The process is in place for our Waiheke services, effective immediately.

For all on board our services, we encourage you to find a quiet space and before boarding our services please check out our webpage for travel advice: fullers.co.nz/covid-19-updates/

We are committed to providing a safe journey for all our passengers while on board. Please respect the privacy of all individuals travelling, and be kind to our crew. Thank you for your cooperation with us during this time.


COVID-19 Customer Update 19-03-20 7:30PM


Dear Customers,

As the New Zealand COVID-19 situation unfolds it’s clear we are in unprecedented times. The current situation is evolving daily, and we are committed to responding in the best interest of our customers and are dedicated to doing our part in public safety. We are working closely everyday with the new information from Ministry of Health and Auckland Transport and are working hard to respond quickly.

In line with the Ministry of Health, if you are feeling unwell you are advised to avoid public transport and stay at home. This is in the interest of public health.

Here are the new measures we are taking to keep our customers safe on board:

  • Removing unwrapped food from our cafes
  • There will be no use of customer keep cups allowed – takeaway cups are still available
  • Alternative travel arrangements are restricted to bus only, Uber will no longer be available as a replacement service – if a service is cancelled, we will advise via Travel Alert if there is a replacement bus
  • Increased cleaning and sanitisation of our vessels is taking place
  • You may see some of our crew wearing Personal Protective Equipment (PPE)
  • Social distancing on-board our vessels is encouraged. If possible we suggest customers leave one seat between other passengers

For those who continue to travel with us, this is our advice:

  • Where possible, travel off-peak and avoid crowds
  • Find a quiet space on board and make the most of fresh air
  • Wash your hands regularly using soap and water in the bathrooms or use the sanitiser on wharves and vessels
  • Be kind to one another, including our crew who are committed to keeping you safe

If you are feeling unwell and need to travel with us, this is our advice:

  • Find an isolated area on board the vessel to limit close contact
  • Wear a protective mask to limit spread
  • Regularly wash your hands with hand soap
  • Travel outside of peak times

If you are travelling home to self-isolate, this is our advice:

  • Practice social distancing and find a quiet space away from customers on board
  • Please wear PPE gear if you feel unwell
  • Travel outside of peak commuter periods
  • Make use of the outside space on-board
  • Utilise the hand sanitiser available on wharves, before boarding
  • Avoid touching surfaces where possible
  • Sealink is a service available to Waiheke where you can travel in your own vehicle

As always, our crew are here to help and ensure your journey is a safe one.

For the latest information please visit fullers.co.nz/covid-19-updates/


COVID-19 Customer Update 19-03-20 03:41PM

Dear customers,

We know the current situation evolving daily with COVID-19 may be unsettling and wanted to share with you how we’re responding and what this means for you and our services and tours. We also want to reassure you of the precautionary measures we’re taking, to care for our customers and staff to ensure your journey is a safe one. In the first instance, we are working closely with Auckland Transport on measures taken and following the advice from the Ministry of Health.

Everyone has a part to play and would encourage you to visit the Ministry of Health and follow their health and safety guidelines: health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus

At times like this communication is key and we would like to encourage all customers to keep an eye on the Fullers360 website for updated travel advice, and to download the MyFerry app to receive up to date travel alerts and information.  

If you are due to travel with us shortly, currently our services and tours are all running to schedule and we don’t anticipate any changes until further notice. With such a dynamic situation, we are monitoring the situation daily and responding as needed and will keep our customers informed as new information is released. For any disruptions that occur we will notify customers through our travel alerts and the Fullers360 website. Please visit fullers.co.nz/travel-alerts/to stay informed, or follow us on Facebook.

Caring for our people, and the safety of our customers and crew are top priority for us. We are following advice and guidance from government advisories in relation to cleaning, sanitisation and protective equipment. We have increased the frequency of cleaning and sanitising our vessels and ticket offices, and hand sanitiser is available for customer and crew use.  For our crew working on-board and in contact with customers, they have the option of wearing Personal Protective Equipment should they require or request it.

Following advice on mass gatherings, we are monitoring the situation closely and aligning with Auckland Transport to act accordingly following advice from the Government. Currently the restrictions around mass gatherings will not affect our services. Current travel advice includes avoiding peak commuter periods where possible.

The current situation is changing daily and are working hard to respond appropriately and get you where you need to be. Thank you for your patience as we work quickly to respond and update our vessels and ticket offices with information from the Ministry of Health on hygiene protocols. 

The health and safety of our community, staff and customers is a top priority and we wanted to make it really clear the measures we are taking to keep everyone safe. Please see below how we’re playing our part during this time: 

Image 1022---Covid-19_Comms_Points.png

At any time, we’re here to help and you can message us or phone in and we’ll be ready to respond. Please visit fullers.co.nz/contact-us/

 

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