Overview

To the Devonport community,

There are a number of changes and developments happening on the Devonport ferry route, and we want to keep you up to date. We acknowledge the recent disruptions and apologise for the impact they’ve had on your day. We want to share with you updates to the Devonport vessels and the potential effect of the Downtown Ferry Terminal redevelopment works, as well as our commitment to continually improving our service.

Investment in our fleet
We have recently invested $13 million in two four-engine jet propulsion vessels, which will provide further resilience to both the Devonport and Waiheke routes from August 2019.  This includes the completely refurbished 400-seat Capricornian Surfer that Devonport customers will be familiar with, which will join the fleet permanently. Kea is due for her annual maintenance survey in mid-August, and when she returns, the two vessels will share the route – both fit for Devonport with wide side doors for quick boarding.

Downtown Ferry Terminal redevelopment
The Downtown Ferry Terminal redevelopment is an ongoing project that will affect our services from time to time. Auckland Transport is currently installing a new berth at Pier 1B expected to reopen in mid-July, meaning Devonport services will resume from Pier 1B soon. We’re also focusing crew training on awareness of elderly and vulnerable customers who may need assistance boarding. If you’d like assistance, please make yourself known to crew and staff so we have the opportunity to help.

Improving communication
Better and more timely communication with our customers is a top priority. We’re in discussion with Auckland Transport about better signage on the wharf. The MyFerry app is currently under review, with a major update expected to be completed in three months. In the meantime, we encourage you to set your MyFerry travel alert preferences to receive push notifications about the Devonport route. Full instructions are available at fullers.co.nz/myferryapp.

Collaborating with local authorities
It is essential that we collaborate with Auckland Transport and Auckland Council — who control the infrastructure on which we rely to deliver all ferry services — to plan and provide for our customers’ needs. We value collaboration and are working with the relevant authorities to deliver a more efficient and sustainable network, and we’ll keep the Devonport community updated as we progress these conversations.

Thank you for your patience during this time. We want to make sure you know what’s going on and ask for your flexibility and continued respect for our crew who are working hard to get you where you need to be.

If you have any questions or feedback, please reach out to us at enquiries@fullers.co.nz

Cheers,

The Fullers360 team

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