Overview

Starting today, 8th October, customers can purchase tickets to all destinations leaving from Auckland through Fullers360 new self-service kiosk technology. This trial will be running from 8 October to 15 January and seeks to support customers who are looking for a quick and easy solution to purchasing tickets.

During this trial period, our Pier 2 Waiheke Ticket Office will be closed to in-person transactions, and those seeking counter service can visit the iTourism Information Centre on Pier 2 next to the Pier 2 queuing. The information centre is also open daily from today, 8th October.

Our friendly ticket office staff will be available at the self-service kiosks from 8:00am - 6:00pm to assist customers using the kiosks with their transactions.

Fullers360 are investing in streamlining the customer experience to enable customers with the option of purchasing tickets on the wharf at any time of day.

Throughout the trial, customers can use the self-service kiosks for the following functions:

  • Buy Ferry tickets to all destinations
  • Print their pre-purchased tickets
  • Renew their monthly and flexi passes
  • Purchase tickets for the Waiheke Explorer Hop On Hop Off bus tour

Our staff will be on hand to redirect customers to the recently re-opened Fullers360 iTourism Information Centre on Pier 2 if you have questions or want to speak with one of our Hauraki Gulf experts. For example, if a customer wants to buy tour products or a brand-new pass, he/she will be directed to the information centre.

The self-service kiosks will only accept contactless payment options - including EFTPOS and all major credit cards.

We hope this technology will be welcomed by our customers to assist with the on-wharf experience.

See you on the wharf.

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