Good news! We are pleased to inform our Waiheke & Devonport monthly passes holders we will be applying an extension to your monthly pass. The total number of days you had remaining when we went into alert level 3 will be automatically be added to your monthly passes once we are out of alert level 3 restrictions.
If you still require our services for essential travel on your monthly pass and your pass has expired during level 3 restrictions, please either renew your monthly pass as normal via the MyFerry app or purchase a return ticket. We will add the remaining days to your monthly pass once we are out of alert level 3 restrictions.
The remaining days on the Devonport and Waiheke monthly passes will be calculated from when the alert level 3 came into effect in Auckland: 12 August 2020.
This means we will honour the remaining days you were unable to use in your monthly pass, up until the length of alert level 3, ensuring customers are not out of pocket due to travel restrictions. When Auckland moves down an alert level and travel restrictions ease, a new expiry date will be automatically applied to your monthly pass. If your pass expired with no renewals during alert level 3 restrictions, then we will add the days when you next renew your monthly pass.
Please note there will be no other credit, refund or discount options.
Please remember, at alert level 3 the Government guideline is to travel for essential reasons only.
Thanks for your continued cooperation and patience during this time.