Web Tickets + Website Use

Web Tickets

Booking Confirmation

The email booking confirmation is NOT A TICKET and CANNOT be used for travel. You MUST collect your tickets from a Fullers Ticket Office by providing your confirmation sheet and a form of identification.


Proof of Age

Proof of age MUST be shown for senior or child tickets. We cannot provide your ticket(s) without a booking number.


Collection of Tickets

You are only able to collect your tickets during our ticket office opening hours. You will not be able to collect web tickets on any of our vessels.


Departure Information

Please ensure you arrive at least 20 minutes prior to your departure time. If departing from Auckland, please check you are at the right pier. Ferries to Devonport depart from Pier 1. Ferries to Waiheke Island, Rangitoto Island and the Harbour Cruise usually depart from Pier 2.



If you have booked a time on one of our tours we recommend you contact us 24 hours beforehand to confirm your tour on +64 9 367 9111 (during standard business hours). Very occassionally tours are cancelled due to unforeseen circumstances. In this instance you will receive a full refund.

Ticket Terms and Conditions

Your ticket is non-refundable and non-transferable. Saver Seats, tours and cruises are only valid for the date and time shown.


Fullers General Terms & Conditions of Sale & Travel

All activities, operations and services provided by Fullers are subject to Fullers' Terms and Conditions of Travel. Copies of these are also available at Fullers’ ticket offices.



Website Use

Intellectual Property Rights

This site is owned and operated by Fullers Group Limited. The material contained on it is protected by copyright and may only be used for personal and non-commercial purposes. No material on this web site may be copied, published or distributed in any way without obtaining Fullers’ prior written consent.

Other third parties may own intellectual property rights to material on this web site and no licence is granted in respect of those intellectual property rights. Use of the web site must not infringe in any way the intellectual property rights of any person.

Disclaimer and Limitation of Liability The material contained on this web site is provided "as is" and without warranty of any kind either express or implied. Fullers does not warrant that the functionality of the web site will be uninterrupted or error-free, that defects will be corrected or that this web site is free of any virus or other harmful elements. Fullers does not warrant or make any representations regarding the correctness, accuracy or reliability of material contained on the web site nor does Fullers accept liability for any special, indirect or consequential loss or damage, suffered or incurred in connection with the use of or inability to use the web site.



Links to Other Web Sites

This web site may contain links to other third party web sites. Fullers is not required to maintain or update the links. Links to other web sites should not be construed as any endorsement, approval, recommendation or preference by Fullers of the owners or operators of the other web site.

Fullers make no warranties and accept no liability in relation to material contained on external sites.




When bookings are made or access is allowed to Captains Club membership information, a secure server is used. Secure Sockets Layer (SSL) encrypts the information sent through this web site. Fullers makes no warranty in respect of the strength or effectiveness of that encryption and is not responsible for events arising from unauthorised access of the information you provide.


Fullers Terms and Conditions of Travel

All activities, operations and services provided by Fullers are subject to Fullers’ Terms and Conditions of Travel, copies of these are available on Fullers web site and at Fullers’ ticket offices.

Journey Planner
Travel Alerts


Please be advised the 10.30am Auckland Harbour Cruise has been cancelled today Thursday 21st October 2017.

We apologise for any inconvenience this may cause.

Gulf Harbour Travel Update 22nd Sept 2017

Good evening.

We have encountered a mechanic issue on a vessel tonight. Engineers have attended tonight but we have been unable to repair. Therefore, tomorrow Friday 22nd Sept, the 7:30am Gulf Harbour to Auckland service will be via bus replacement.

Apologies for the late notice and for any inconvenience caused.


Jimbo - Manger 360 Discovery

Motutapu Island Closed Due To Storm Damage

Please be advised that Motutapu Island is closed to the public until Labour Weekend, due to track damage caused by storms.

We apologise for any inconvenience caused.

Coromandel/Rotoroa Island service update for Sunday 24th September 2017

Please be advised that the service for Sunday 24th September will depart Coromandel at 1630 as scheduled and take a scenic journey on route to Rotoroa Island. The departure from Rotoroa Island is delayed due to low tides by 45 minutes. Departure from Rotoroa Island will be at 1800 and arriving in Auckland at approximately 1915.

Kind Regards,

360 Team 

Waiheke Customer Update, 29.8.17

Our vessel survey season is well underway, and the majority of vessels have had their annual checks in time for the busy summer season ahead.

Quickcat has been on survey for a bit longer than anticipated this year, and we’re now expecting to have her back in service at the beginning of October. When she returns Superflyte will be taken to Whangarei and we expect her to return from survey in November.

Our brand new vessel Torea has arrived in Auckland, and you’ll start to see her on the Waiheke runs where she’ll join Te Kotuku and Korora after she’s been blessed and commissioned this week. 

Pier 1, Downtown Ferry Terminal – New Ticket Office Development

Building works starting Tuesday 22 August 2017

A new ticket office is being built on Pier 1 at Downtown Ferry Terminal. Work starts on Tuesday 22 August and it’s expected that work will be completed by late September.

The new ticket office will be shared by both Fullers and Auckland Transport, transforming it into both an AT Metro Customer Service Centre and a Fullers Ticket Office. Until it’s built, our ticket office will be temporarily be moved to a new site inside Pier 1 (directly opposite its current location) and it’ll be business as usual for our customers.

During this time we strongly recommend that ferry tickets are pre-purchased in advance to avoid any disruption to your day. You can also purchase Fullers paper tickets online at fullers.co.nz, via the MyFerry App and on board most vessels. We’ll also be extending our ticket office hours at Devonport until 8.30pm Monday to Sunday while work is being carried out.

Auckland Transport are working with the contractors to minimise any impact to customers and we appreciate your understanding during this time.