Web Tickets + Website Use
The email booking confirmation is NOT A TICKET and CANNOT be used for travel. You MUST collect your tickets from a Fullers Ticket Office by providing your confirmation sheet and a form of identification.
Proof of Age
Proof of age MUST be shown for senior or child tickets. We cannot provide your ticket(s) without a booking number.
Collection of Tickets
You are only able to collect your tickets during our ticket office opening hours. You will not be able to collect web tickets on any of our vessels.
Please ensure you arrive at least 20 minutes prior to your departure time. If departing from Auckland, please check you are at the right pier. Ferries to Devonport depart from Pier 1. Ferries to Waiheke Island, Rangitoto Island and the Harbour Cruise usually depart from Pier 2.
If you have booked a time on one of our tours we recommend you contact us 24 hours beforehand to confirm your tour on +64 9 367 9111 (during standard business hours). Very occassionally tours are cancelled due to unforeseen circumstances. In this instance you will receive a full refund.
Ticket Terms and Conditions
Your ticket is non-refundable and non-transferable. Saver Seats, tours and cruises are only valid for the date and time shown.
Fullers General Terms & Conditions of Sale & Travel
All activities, operations and services provided by Fullers are subject to Fullers' Terms and Conditions of Travel. Copies of these are also available at Fullers’ ticket offices.
Intellectual Property Rights
This site is owned and operated by Fullers Group Limited. The material contained on it is protected by copyright and may only be used for personal and non-commercial purposes. No material on this web site may be copied, published or distributed in any way without obtaining Fullers’ prior written consent.
Other third parties may own intellectual property rights to material on this web site and no licence is granted in respect of those intellectual property rights. Use of the web site must not infringe in any way the intellectual property rights of any person.
Disclaimer and Limitation of Liability The material contained on this web site is provided "as is" and without warranty of any kind either express or implied. Fullers does not warrant that the functionality of the web site will be uninterrupted or error-free, that defects will be corrected or that this web site is free of any virus or other harmful elements. Fullers does not warrant or make any representations regarding the correctness, accuracy or reliability of material contained on the web site nor does Fullers accept liability for any special, indirect or consequential loss or damage, suffered or incurred in connection with the use of or inability to use the web site.
Links to Other Web Sites
This web site may contain links to other third party web sites. Fullers is not required to maintain or update the links. Links to other web sites should not be construed as any endorsement, approval, recommendation or preference by Fullers of the owners or operators of the other web site.
Fullers make no warranties and accept no liability in relation to material contained on external sites.
When bookings are made or access is allowed to Captains Club membership information, a secure server is used. Secure Sockets Layer (SSL) encrypts the information sent through this web site. Fullers makes no warranty in respect of the strength or effectiveness of that encryption and is not responsible for events arising from unauthorised access of the information you provide.
Fullers Terms and Conditions of Travel
All activities, operations and services provided by Fullers are subject to Fullers’ Terms and Conditions of Travel, copies of these are available on Fullers web site and at Fullers’ ticket offices.