How to redeem

To redeem, call our Customer Care Team on 09 367 9111. Open 7 days, 7:00am to 8:00pm, or visit a Fullers360 ticket office.
All experience Gift Vouchers must by redeemed prior to travel. To ensure travel on a specific day, please book your tour in advance to avoid disappointment.
Please note: all vouchers are non-refundable and valid for 12 months from the purchase date. Vouchers are not redeemable for cash. Specific products are subject to availability at time of voucher redemption. For full terms and conditions please click here.

Gift descriptions
The descriptions shown on the website and on the information sheets supplied with vouchers are correct at time of publication/printing. Sometimes details of how an experience is provided or in some cases who the provider is may change before a voucher is redeemed. If this occurs it is usually for reasons beyond our control and we will endeavour to ensure any replacement service is being offered to the same quality as that represented at the time of purchase. If there is a significant difference the voucher holder will have the option of exchanging the voucher or claiming against the service guarantee.

Promotional images
The images used on our website and on the information sheets resemble the type of service provided and where possible are images provided by the actual service provider. In some cases this has not been possible, so all images should be regarded as an indication only of the service to be provided.

Time frame
Where a time frame is stated on a voucher or an information sheet, this should be regarded as approximate and is given as a guide to the time the experience will take.

Certain experiences are subject to minimum age, health or other requirements and these details are featured in the website information and on individual gift information sheets. Please ensure you read information relating to the gift experience carefully before making your selection.

Validity of vouchers
All vouchers must be used within 12 months of purchase as specified by the expiry date on the voucher. Vouchers are not redeemable for cash and are not refundable. Experience vouchers may be exchanged (while valid) for another gift. If exchanged for an experience to a higher value, payment of the difference in value will be required. If exchanged for an experience of a lesser value a credit coupon for the difference will be provided. This credit can be used to purchase or part purchase another experience.

Prices quoted on the website are quoted in New Zealand dollars and include Goods and Services Tax (GST). The range of gifts and prices are subject to change without notice.

All experiences are offered subject to availability. Some destinations and tours have limited capacity - this means bookings are essential and valid only for the date and time indicated on the ticket. You should make bookings as early as possible before the date required especially when your preference is for a long weekend or holiday period.

Terms and conditions
Full a full list of ticket Terms and conditions visit fullers.co.nz/terms-conditions

The text, illustrations and images used in the Gift Vouchers and this web site are protected by copyright and must not be copied in whole or in part without the express permission of Fullers360.