Accessible Travel

Fullers and 360 Discovery strive to offer accessible and affordable transport to all our passengers travelling with access challenges and those with limited mobility.
 

INNER HARBOUR SERVICES (DEVONPORT, BAYSWATER, BIRKENHEAD, NORTHCOTE POINT AND STANLEY BAY) AND HALF MOON BAY

Concessionary fares are available to qualifying passengers who travel with an Auckland Total Mobility ID card or NZ Foundation for the Blind card. To obtain these fares you must show your ID card. For more information on Auckland Total Mobility ID card, contact Auckland Transport on 09 366 6400 or visit at.govt.nz.

At Fullers and 360 Discovery’s discretion, the carer of a person with the Auckland Transport Total Mobility ID card or NZ Foundation for the Blind card is entitled to travel for free on the same journey to assist the passenger. Appropriate ID must be shown at the time of purchase in order for the carer to be eligible for this concessionary fare.

Although there is no discount for those with Mobility or Foundation for the Blind cards on our Tour products, at Fullers and 360 Discovery’s discretion, carers who are required to assist these passengers may also travel free.  Appropriate ID must be shown at the time of purchase in order for the carer to be eligible for this fare.

Inner Harbour services (Devonport, Bayswater, Birkenhead, Northcote Point and Stanley Bay)
Prices NZ$
Special Return    $5.50
Special One Way $3.50

 

Half Moon Bay service 
Prices NZ$
Special Return    $8.50
Special One Way $4.90

 

WAIHEKE ISLAND

The ferry services to and from Waiheke Island are not included in Auckland’s public transport subsidy scheme. However, Fullers has developed its own subsidy programme to support people travelling with Mobility or Foundation for the Blind cards.

At Fullers' discretion, the carer of a person with the Auckland Transport Total Mobility ID card or NZ Foundation for the Blind card is entitled to travel for free on the same journey to assist the passenger (this excludes Fullers tour products). Appropriate ID must be shown at time of purchase in order to be eligible for this concessionary fare.

Passengers who travel on a regular basis may want to take advantage of our discounted multi trip tickets.

Waiheke Island service
Prices NZ$
Special Return    $20.50

 

CONDITIONS OF ACCESSIBLE TRAVEL

Most of the Fullers fleet are wheelchair accessible via ramps. Ferry wharves are also wheelchair accessible at the following locations:

  • Auckland downtown Ferry Terminal
  • Bayswater
  • Birkenhead
  • Devonport
  • Half Moon Bay (accessibility is vessel dependant)
  • Northcote Point (accessibility is tidal dependant)
  • Waiheke Island (Matiatia)

Please note: Extreme tide or weather may mean that some of the listed destinations become inaccessible to wheelchairs.

Wharves and ferries which are not wheelchair accessible:

  • Rangitoto wharf and Islington Bay wharf (Rangitoto Island)
  • Stanley Bay wharf
  • Osprey (operates most off-peak week day services to Birkenhead, Northcote Point and Bayswater)
  • Coromandel (via Orapiu)
  • Rotoroa Island (via Orapiu)

Buses on Waiheke Island are not wheelchair accessible and it is recommended that a taxi is used.
Waiheke Express: 0800 700 789

When travelling with Fullers and 360 Discovery we advise you contact us in advance to ensure the service you’ll be travelling on can provide you with additional assistance and is accessible to your needs.

Journey Planner
22/09/2017
GET FERRY TIMES + BOOK
Travel Alerts

AUCKLAND HARBOUR CRUISE - TRAVEL ALERT - FRIDAY 22nd SEPTEMBER 2017

Please be advised the 10.30am Auckland Harbour Cruise has been cancelled today Thursday 21st October 2017.

We apologise for any inconvenience this may cause.


Gulf Harbour Travel Update 22nd Sept 2017

Good evening.

We have encountered a mechanic issue on a vessel tonight. Engineers have attended tonight but we have been unable to repair. Therefore, tomorrow Friday 22nd Sept, the 7:30am Gulf Harbour to Auckland service will be via bus replacement.

Apologies for the late notice and for any inconvenience caused.

Regards

Jimbo - Manger 360 Discovery


Motutapu Island Closed Due To Storm Damage

Please be advised that Motutapu Island is closed to the public until Labour Weekend, due to track damage caused by storms.

We apologise for any inconvenience caused.


Coromandel/Rotoroa Island service update for Sunday 24th September 2017

Please be advised that the service for Sunday 24th September will depart Coromandel at 1630 as scheduled and take a scenic journey on route to Rotoroa Island. The departure from Rotoroa Island is delayed due to low tides by 45 minutes. Departure from Rotoroa Island will be at 1800 and arriving in Auckland at approximately 1915.

Kind Regards,

360 Team 


Waiheke Customer Update, 29.8.17

Our vessel survey season is well underway, and the majority of vessels have had their annual checks in time for the busy summer season ahead.

Quickcat has been on survey for a bit longer than anticipated this year, and we’re now expecting to have her back in service at the beginning of October. When she returns Superflyte will be taken to Whangarei and we expect her to return from survey in November.

Our brand new vessel Torea has arrived in Auckland, and you’ll start to see her on the Waiheke runs where she’ll join Te Kotuku and Korora after she’s been blessed and commissioned this week. 


Pier 1, Downtown Ferry Terminal – New Ticket Office Development

Building works starting Tuesday 22 August 2017

A new ticket office is being built on Pier 1 at Downtown Ferry Terminal. Work starts on Tuesday 22 August and it’s expected that work will be completed by late September.

The new ticket office will be shared by both Fullers and Auckland Transport, transforming it into both an AT Metro Customer Service Centre and a Fullers Ticket Office. Until it’s built, our ticket office will be temporarily be moved to a new site inside Pier 1 (directly opposite its current location) and it’ll be business as usual for our customers.

During this time we strongly recommend that ferry tickets are pre-purchased in advance to avoid any disruption to your day. You can also purchase Fullers paper tickets online at fullers.co.nz, via the MyFerry App and on board most vessels. We’ll also be extending our ticket office hours at Devonport until 8.30pm Monday to Sunday while work is being carried out.

Auckland Transport are working with the contractors to minimise any impact to customers and we appreciate your understanding during this time.