FAQs

DOES FULLERS AND 360 DISCOVERY TRANSPORT VEHICLES?

Fullers and 360 Discovery provide transport for foot passengers only. For vehicle transportation to Waiheke Island please contact SeaLink.

IS FULLERS IN AUCKLAND ASSOCIATED WITH FULLERS BAY OF ISLANDS?

No, we’re 2 separate companies. Fullers Group Ltd operates ferries in the Auckland and Hauraki Gulf area.

WHERE DO FULLERS AND 360 DISCOVERY SERVICES TRAVEL TO?

Fullers services travel to:

  • Birkenhead
  • Northcote Point
  • Devonport
  • Stanley Bay
  • Half Moon Bay
  • Waiheke Island
  • Rangitoto Island
  • Motutapu Island
  • Bayswater
  • Motuihe Island (seasonal)

 

360 Discovery services travel to:

  • Coromandel
  • Gulf Harbour
  • Rotoroa Island
  • Tiritiri Matangi Island
  • Beach Haven
  • Hobsonville

I TRAVEL REGULARLY WITH FULLERS AND 360 DISCOVERY - WHAT TICKETS ARE AVAILABLE FOR COMMUTERS?

A range of options are explained on our commuter ticket page. Alternatively you can contact us.

IS THERE AN ATM MACHINE ON THE WHARF?

Yes. ATM machines are located opposite the Fullers Ticket Office on Pier 1, downtown Auckland Ferry Terminal and at Devonport Ferry Terminal.

HOW FAR IN ADVANCE DO I NEED TO ARRIVE FOR MY FERRY?

For all ferry services we recommend arriving at the ferry terminal at least 20 minutes prior to ferry departure. Departure gates will close 2 minutes before departure time.

WHERE DO THE FERRIES DEPART FROM IN CENTRAL AUCKLAND?

Our ferries depart from the downtown ferry terminal behind the Ferry Building, centrally located on Quay Street opposite Britomart Transport Centre. 

 

360 Discovery ferries depart from Pier 4, 139 Quay Street, downtown Auckland.

CAN FOOD AND BEVERAGES BE PURCHASED ON BOARD THE FERRIES?

A selection of food and beverages can be purchased on board most of our Fullers and 360 Discovery vessels. These vessels are fully licensed with both non-alcoholic and alcoholic beverages available for purchase. The food available on-board is fresh, locally sourced healthy options ranging from salads, wraps, sandwiches to gourmet pies and muffins including some Waiheke products. Please note that when travelling to a Department of Conservation (DOC) managed island your food must be packed into rodent-proof/sealed containers.

IS EFTPOS AVAILABLE ON BOARD THE FERRY AND TICKET OFFICES?

Yes EFTPOS is available at all ticket offices and on most vessels. Services to Waiheke all have EFTPOS facilities on-board. All major credit cards are accepted but we DO NOT accept cheques unless under prior arrangement.

CAN I TAKE MY DOG ON THE FERRY?

Yes, dogs travel free with any fare paying passenger. Animals are not permitted within cabin areas with the exception of official service dogs. There is allocated seating on the external decks for those travelling with pets.

Animals are not permitted to travel on ferries to Department of Conservation (DOC) managed islands or on 360 Discovery tourist services (excluding Coromandel services).

Please check with Fullers or 360 Discovery staff if you are unsure if this will affect your particular travel plans.

CAN I TAKE MY BIKE ON THE FERRY?

Yes, bikes travel free with any fare paying passenger but is subject to available space. Most of our vessels are equipped with bike hooks. Using these hooks reduces the potential of your bike falling and causing damage or injury. Where these hooks are unavailable please ensure you position your bike safely and out of the way of other passengers.

Bikes are not permitted on services to Department of Conservation (DOC) managed islands.

WHERE CAN I PARK MY CAR IF I’M TRAVELLING ON THE FERRY FROM DOWNTOWN AUCKLAND?

There are a variety of car park buildings close to the downtown Ferry Terminal, the closest being the Downtown Car Park located on the corner of Customs Street West and Albert Street.

WHAT ARE THE JOURNEY TIMES FOR EACH DESTINATION?

Approximate journey times from downtown Auckland are as follows:

  • Birkenhead: 15 minutes each way
  • Northcote Point: 15 minutes each way
  • Devonport: 12 minutes each way
  • Stanley Bay: 12 minutes each way
  • Half Moon Bay: 40 minutes each way
  • Waiheke: 40 minutes each way
  • Rangitoto Island: 25 minutes each way
  • Motutapu Island: 35 minutes each way
  • Bayswater: 12 minutes each way
  • Coromandel: 2 hours each way
  • Gulf Harbour: 50 minutes each way
  • Rotoroa Island: 75 minutes each way
  • Tiritiri Matangi Island: 75 minutes each way
  • Beach Haven: 30 minutes each way
  • Hobsonville: 40 minutes each way

WHEN CAN I USE MY SUPERGOLD CARD?

If you receive the NZ Superannuation or you’ve reached the qualifying age of 65, you can travel for free on the following services, using your SuperGold AT Hop Card:

Fullers ferries
SuperGold card holders can travel for free from 9am weekdays, all day on weekends and public holidays. You can tag on for your journey from 8.50am without being charged an adult fare.

360 Discovery ferries
SuperGold card holders can travel free on the 4.45pm and 5.35pm Auckland to Gulf Harbour service every Monday to Friday and the Hobsonville and Beach Haven service evening timetable only.

If you have any further questions about SuperGold Card SuperGold AT Hop Card or Senior travel, please visit our Senior Travel page or visit the AT website.

WHAT IS THE DEFINITION OF A FAMILY, AND CAN MY CHILD TRAVEL FOR FREE?

Family definition for Fullers ferry services is as follows:
Family: 2 adults and up to 4 children or 1 adult and up to 5 children.
Child: 5 - 15 years inclusive, or Auckland region secondary school ID.
Under 5s: FREE 

Family definition for Fullers tour products is as follows:
Family: 2 adults and up to 2 children.
Child: 5 - 15 years inclusive.
Under 5s: FREE

Family definition for 360 Discovery ferry services and tour products is as follows:
Family: 2 adults and up to 2 children.
Child: 5 - 15 years inclusive.
Under 5s: FREE

Journey Planner
23/03/2017
GET FERRY TIMES + BOOK
Travel Alerts

Orapiu Wharf – temporary closure

Over the past 4 months Orapiu Wharf has been partially closed due to the steps and boarding platforms requiring repair. We’ve continued operating our service by utilising the front face of the wharf, but this has come with many challenges.
Due to safety concerns for both our crew and passengers, we’ve made the decision to suspend services to the wharf until repairs are made.
Auckland Transport will undertake repairs and have advised they’ll endeavour to have these completed in order for the wharf to be operational prior to Easter.

We understand that Orapiu is a vital link for residents on Waiheke Island for travel to and from Coromandel, and apologise for the inconvenience this may cause you. During the time of this temporary closure, passengers will need to depart from downtown Auckland. 

 

If you have travel booked departing from Orapiu please contact 360 Discovery on 09 307 8005.


Gulf Harbour Service Update

Yesterday Discovery 3 finished refueling at 5.30pm and had an issue with a starter motor.

We immediately arranged a bus to replace the 5.45pm service, however because of the short time frame this meant we were only able to get a bus at approximately 6.00pm.

Shortly after this a temporary repair was made to Discovery 3 and we made the decision to relocate the vessel to Gulf Harbour to minimise crew working hours. Overnight we replaced the starter motor and she was back in service this morning.

We apologise for the inconvenience this disruption may have caused you.

Kind regards,

360 Discovery Team


Rangitoto Service Cancellations: Sat 25 March

Please be advised that the 7.30am, 9.15am and 10.30am ex Auckland services and the 9.25am ex Devonport service to Rangitoto Island  on Saturday 25 March have been cancelled due to The Dual multi-sport event.
The first service to Rangitoto Island will be 12.15pm ex Auckland and 12.25pm ex Devonport.

We apologise for any inconvenience this may cause.


CUSTOMER ANNOUNCEMENT – Adele Concert Delays

Pleased be advised that the 11.45pm sailings from Auckland to Waiheke on Thursday 23rd March and Saturday 25th March will be delayed, departing at 12am (midnight), for passengers attending the Adele concerts.

Our normal timetable will operate on Sunday 26th March.

Thanks,

The Fullers team


Devonport travel alert – Extra Sailings for Adele Concert

Pleased be advised that we’ve added two additional late sailings on Thursday 23rd March and Sunday 26th March for passengers attending the Adele concerts.

Additional Devonport Sailings - 23rd March and 26th March

12:00am (midnight) Auckland to Devonport

12:30am Auckland to Devonport

Our normal timetable will operate for Friday and Saturday night, where our usual late night sailings at 12am (midnight) and 1.00am will run.

Thanks,

The Fullers Team