FAQs

DOES FULLERS AND 360 DISCOVERY TRANSPORT VEHICLES?

Fullers and 360 Discovery provide transport for foot passengers only. For vehicle transportation to Waiheke Island please contact SeaLink.

IS FULLERS IN AUCKLAND ASSOCIATED WITH FULLERS BAY OF ISLANDS?

No, we’re 2 separate companies. Fullers Group Ltd operates ferries in the Auckland and Hauraki Gulf area.

WHERE DO FULLERS AND 360 DISCOVERY SERVICES TRAVEL TO?

Fullers services travel to:

  • Birkenhead
  • Northcote Point
  • Devonport
  • Stanley Bay
  • Half Moon Bay
  • Waiheke Island
  • Rangitoto Island
  • Motutapu Island
  • Bayswater
  • Motuihe Island (seasonal)

 

360 Discovery services travel to:

  • Coromandel
  • Gulf Harbour
  • Rotoroa Island
  • Tiritiri Matangi Island
  • Beach Haven
  • Hobsonville

I TRAVEL REGULARLY WITH FULLERS AND 360 DISCOVERY - WHAT TICKETS ARE AVAILABLE FOR COMMUTERS?

A range of options are explained on our commuter ticket page. Alternatively you can contact us.

IS THERE AN ATM MACHINE ON THE WHARF?

Yes. ATM machines are located opposite the Fullers Ticket Office on Pier 1, downtown Auckland Ferry Terminal and at Devonport Ferry Terminal.

HOW FAR IN ADVANCE DO I NEED TO ARRIVE FOR MY FERRY?

For all ferry services we recommend arriving at the ferry terminal at least 20 minutes prior to ferry departure. Departure gates will close 2 minutes before departure time.

WHERE DO THE FERRIES DEPART FROM IN CENTRAL AUCKLAND?

Our ferries depart from the downtown ferry terminal behind the Ferry Building, centrally located on Quay Street opposite Britomart Transport Centre. 

 

360 Discovery ferries depart from Pier 4, 139 Quay Street, downtown Auckland.

CAN FOOD AND BEVERAGES BE PURCHASED ON BOARD THE FERRIES?

A selection of food and beverages can be purchased on board most of our Fullers and 360 Discovery vessels. These vessels are fully licensed with both non-alcoholic and alcoholic beverages available for purchase. The food available on-board is fresh, locally sourced healthy options ranging from salads, wraps, sandwiches to gourmet pies and muffins including some Waiheke products. Please note that when travelling to a Department of Conservation (DOC) managed island your food must be packed into rodent-proof/sealed containers.

IS EFTPOS AVAILABLE ON BOARD THE FERRY AND TICKET OFFICES?

Yes EFTPOS is available at all ticket offices and on most vessels. Services to Waiheke all have EFTPOS facilities on-board. All major credit cards are accepted but we DO NOT accept cheques unless under prior arrangement.

CAN I TAKE MY DOG ON THE FERRY?

Yes, dogs travel free with any fare paying passenger. Animals are not permitted within cabin areas with the exception of official service dogs. There is allocated seating on the external decks for those travelling with pets.

Animals are not permitted to travel on ferries to Department of Conservation (DOC) managed islands or on 360 Discovery tourist services (excluding Coromandel services).

Please check with Fullers or 360 Discovery staff if you are unsure if this will affect your particular travel plans.

CAN I TAKE MY BIKE ON THE FERRY?

Yes, bikes travel free with any fare paying passenger but is subject to available space. Most of our vessels are equipped with bike hooks. Using these hooks reduces the potential of your bike falling and causing damage or injury. Where these hooks are unavailable please ensure you position your bike safely and out of the way of other passengers.

Bikes are not permitted on services to Department of Conservation (DOC) managed islands.

WHERE CAN I PARK MY CAR IF I’M TRAVELLING ON THE FERRY FROM DOWNTOWN AUCKLAND?

There are a variety of car park buildings close to the downtown Ferry Terminal, the closest being the Downtown Car Park located on the corner of Customs Street West and Albert Street.

WHAT ARE THE JOURNEY TIMES FOR EACH DESTINATION?

Approximate journey times from downtown Auckland are as follows:

  • Birkenhead: 15 minutes each way
  • Northcote Point: 15 minutes each way
  • Devonport: 12 minutes each way
  • Stanley Bay: 12 minutes each way
  • Half Moon Bay: 40 minutes each way
  • Waiheke: 40 minutes each way
  • Rangitoto Island: 25 minutes each way
  • Motutapu Island: 35 minutes each way
  • Bayswater: 12 minutes each way
  • Coromandel: 2 hours each way
  • Gulf Harbour: 50 minutes each way
  • Rotoroa Island: 75 minutes each way
  • Tiritiri Matangi Island: 75 minutes each way
  • Beach Haven: 30 minutes each way
  • Hobsonville: 40 minutes each way

WHEN CAN I USE MY SUPERGOLD CARD?

If you receive the NZ Superannuation or you’ve reached the qualifying age of 65, you can travel for free on the following services, using your SuperGold AT Hop Card:

Fullers ferries
SuperGold card holders can travel for free from 9am weekdays, all day on weekends and public holidays. You can tag on for your journey from 8.50am without being charged an adult fare.

360 Discovery ferries
SuperGold card holders can travel free on the 4.45pm and 5.35pm Auckland to Gulf Harbour service every Monday to Friday and the Hobsonville and Beach Haven service evening timetable only.

If you have any further questions about SuperGold Card SuperGold AT Hop Card or Senior travel, please visit our Senior Travel page or visit the AT website.

WHAT IS THE DEFINITION OF A FAMILY, AND CAN MY CHILD TRAVEL FOR FREE?

Family definition for Fullers ferry services is as follows:
Family: 2 adults and up to 4 children or 1 adult and up to 5 children.
Child: 5 - 15 years inclusive, or Auckland region secondary school ID.
Under 5s: FREE 

Family definition for Fullers tour products is as follows:
Family: 2 adults and up to 2 children.
Child: 5 - 15 years inclusive.
Under 5s: FREE

Family definition for 360 Discovery ferry services and tour products is as follows:
Family: 2 adults and up to 2 children.
Child: 5 - 15 years inclusive.
Under 5s: FREE

Journey Planner
26/05/2017
GET FERRY TIMES + BOOK
Travel Alerts

Gulf Harbour Service Update for 26.05.2017

Please be advised that for Friday 26th May 2017, bus replacements will be operating the following services due to the worsening weather conditions:

1645 AKL - GH - Bus 

1715 AKL - GH - Takahe 

1745 GH - AKL - Bus 

1745 AKL - GH - Bus 

1845 AKL - GH - Bus 

Buses will depart Auckland from 'The Cloud on Pier 1' and depart Gulf Harbour from the 'Pier Z Car park - Gulf Harbour Mariner'

We will provide a further update if we have any changes for the 1715 AKL-GH service.

Kind regards,

360 Discovery 


Travel Alert: Half Moon Bay Low Tides

Please be advised that the following services will be operated by bus due to low tides:

 

Friday 26 May 2017

1.30pm Auckland – Half Moon Bay
2.15pm Half Moon Bay – Auckland

Sunday 28 May 2017

3.00pm Auckland to Half Moon Bay
3.45pm Half Moon Bay to Auckland

Monday 29 May 2017

2.30pm Auckland to Half Moon Bay
3.15pm Half Moon Bay to Auckland
3.30pm Auckland to Half Moon Bay
4.15pm Half Moon Bay to Auckland
4.15pm Auckland to Half Moon Bay
4.50pm Half Moon Bay - Auckland

We apologise for any inconvenience.


Waiheke Bus Company - Departure Time Changes

Following customer feedback on the new winter bus timetable we’ll now be introducing some further changes to improve connections with afternoon ferries.

From Monday 29 May 2017 the following journeys will change:

1650 Route 1A  from Matiatia will now depart at 4.45pm

1650 Route 2 from Matiatia will now depart at 4.45pm

1650 Route 4 from Matiatia will now depart at 4.45pm

1750 Route 1A  from Matiatia will now depart at 5.45pm

1850 Route 1A from Matiatia will now depart at 6.45pm

  

For more information please contact the Auckland Transport Travel Information Line on 09 366 6400 or visit AT.govt.nz