FAQs

DOES FULLERS AND 360 DISCOVERY TRANSPORT VEHICLES?

Fullers and 360 Discovery provide transport for foot passengers only. For vehicle transportation to Waiheke Island please contact SeaLink.

IS FULLERS IN AUCKLAND ASSOCIATED WITH FULLERS BAY OF ISLANDS?

No, we’re 2 separate companies. Fullers Group Ltd operates ferries in the Auckland and Hauraki Gulf area.

WHERE DO FULLERS AND 360 DISCOVERY SERVICES TRAVEL TO?

Fullers services travel to:

  • Birkenhead
  • Northcote Point
  • Devonport
  • Stanley Bay
  • Half Moon Bay
  • Waiheke Island
  • Rangitoto Island
  • Motutapu Island
  • Bayswater
  • Motuihe Island (seasonal)

 

360 Discovery services travel to:

  • Coromandel
  • Gulf Harbour
  • Rotoroa Island
  • Tiritiri Matangi Island
  • Beach Haven
  • Hobsonville

I TRAVEL REGULARLY WITH FULLERS AND 360 DISCOVERY - WHAT TICKETS ARE AVAILABLE FOR COMMUTERS?

A range of options are explained on our commuter ticket page. Alternatively you can contact us.

IS THERE AN ATM MACHINE ON THE WHARF?

Yes. ATM machines are located opposite the Fullers Ticket Office on Pier 1, downtown Auckland Ferry Terminal and at Devonport Ferry Terminal.

HOW FAR IN ADVANCE DO I NEED TO ARRIVE FOR MY FERRY?

For all ferry services we recommend arriving at the ferry terminal at least 20 minutes prior to ferry departure. Departure gates will close 2 minutes before departure time.

WHERE DO THE FERRIES DEPART FROM IN CENTRAL AUCKLAND?

Our ferries depart from the downtown ferry terminal behind the Ferry Building, centrally located on Quay Street opposite Britomart Transport Centre. 

 

360 Discovery ferries depart from Pier 4, 139 Quay Street, downtown Auckland.

CAN FOOD AND BEVERAGES BE PURCHASED ON BOARD THE FERRIES?

A selection of food and beverages can be purchased on board most of our Fullers and 360 Discovery vessels. These vessels are fully licensed with both non-alcoholic and alcoholic beverages available for purchase. The food available on-board is fresh, locally sourced healthy options ranging from salads, wraps, sandwiches to gourmet pies and muffins including some Waiheke products. Please note that when travelling to a Department of Conservation (DOC) managed island your food must be packed into rodent-proof/sealed containers.

IS EFTPOS AVAILABLE ON BOARD THE FERRY AND TICKET OFFICES?

Yes EFTPOS is available at all ticket offices and on most vessels. Services to Waiheke all have EFTPOS facilities on-board. All major credit cards are accepted but we DO NOT accept cheques unless under prior arrangement.

CAN I TAKE MY DOG ON THE FERRY?

Yes, dogs travel free with any fare paying passenger. Animals are not permitted within cabin areas with the exception of official service dogs. There is allocated seating on the external decks for those travelling with pets.

Animals are not permitted to travel on ferries to Department of Conservation (DOC) managed islands or on 360 Discovery tourist services (excluding Coromandel services).

Please check with Fullers or 360 Discovery staff if you are unsure if this will affect your particular travel plans.

CAN I TAKE MY BIKE ON THE FERRY?

Yes, bikes travel free with any fare paying passenger but is subject to available space. Most of our vessels are equipped with bike hooks. Using these hooks reduces the potential of your bike falling and causing damage or injury. Where these hooks are unavailable please ensure you position your bike safely and out of the way of other passengers.

Bikes are not permitted on services to Department of Conservation (DOC) managed islands.

WHERE CAN I PARK MY CAR IF I’M TRAVELLING ON THE FERRY FROM DOWNTOWN AUCKLAND?

There are a variety of car park buildings close to the downtown Ferry Terminal, the closest being the Downtown Car Park located on the corner of Customs Street West and Albert Street.

WHAT ARE THE JOURNEY TIMES FOR EACH DESTINATION?

Approximate journey times from downtown Auckland are as follows:

  • Birkenhead: 15 minutes each way
  • Northcote Point: 15 minutes each way
  • Devonport: 12 minutes each way
  • Stanley Bay: 12 minutes each way
  • Half Moon Bay: 40 minutes each way
  • Waiheke: 40 minutes each way
  • Rangitoto Island: 25 minutes each way
  • Motutapu Island: 35 minutes each way
  • Bayswater: 12 minutes each way
  • Coromandel: 2 hours each way
  • Gulf Harbour: 50 minutes each way
  • Rotoroa Island: 75 minutes each way
  • Tiritiri Matangi Island: 75 minutes each way
  • Beach Haven: 30 minutes each way
  • Hobsonville: 40 minutes each way

WHEN CAN I USE MY SUPERGOLD CARD?

If you receive the NZ Superannuation or you’ve reached the qualifying age of 65, you can travel for free on the following services, using your SuperGold AT Hop Card:

Fullers ferries
SuperGold card holders can travel for free from 9am weekdays, all day on weekends and public holidays. You can tag on for your journey from 8.50am without being charged an adult fare.

360 Discovery ferries
SuperGold card holders can travel free on the 4.45pm and 5.35pm Auckland to Gulf Harbour service every Monday to Friday and the Hobsonville and Beach Haven service evening timetable only.

If you have any further questions about SuperGold Card SuperGold AT Hop Card or Senior travel, please visit our Senior Travel page or visit the AT website.

WHAT IS THE DEFINITION OF A FAMILY, AND CAN MY CHILD TRAVEL FOR FREE?

Family definition for Fullers ferry services is as follows:
Family: 2 adults and up to 4 children or 1 adult and up to 5 children.
Child: 5 - 15 years inclusive, or Auckland region secondary school ID.
Under 5s: FREE 

Family definition for Fullers tour products is as follows:
Family: 2 adults and up to 2 children.
Child: 5 - 15 years inclusive.
Under 5s: FREE

Family definition for 360 Discovery ferry services and tour products is as follows:
Family: 2 adults and up to 2 children.
Child: 5 - 15 years inclusive.
Under 5s: FREE

Journey Planner
22/09/2017
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Travel Alerts

AUCKLAND HARBOUR CRUISE - TRAVEL ALERT - FRIDAY 22nd SEPTEMBER 2017

Please be advised the 10.30am Auckland Harbour Cruise has been cancelled today Thursday 21st October 2017.

We apologise for any inconvenience this may cause.


Gulf Harbour Travel Update 22nd Sept 2017

Good evening.

We have encountered a mechanic issue on a vessel tonight. Engineers have attended tonight but we have been unable to repair. Therefore, tomorrow Friday 22nd Sept, the 7:30am Gulf Harbour to Auckland service will be via bus replacement.

Apologies for the late notice and for any inconvenience caused.

Regards

Jimbo - Manger 360 Discovery


Motutapu Island Closed Due To Storm Damage

Please be advised that Motutapu Island is closed to the public until Labour Weekend, due to track damage caused by storms.

We apologise for any inconvenience caused.


Coromandel/Rotoroa Island service update for Sunday 24th September 2017

Please be advised that the service for Sunday 24th September will depart Coromandel at 1630 as scheduled and take a scenic journey on route to Rotoroa Island. The departure from Rotoroa Island is delayed due to low tides by 45 minutes. Departure from Rotoroa Island will be at 1800 and arriving in Auckland at approximately 1915.

Kind Regards,

360 Team 


Waiheke Customer Update, 29.8.17

Our vessel survey season is well underway, and the majority of vessels have had their annual checks in time for the busy summer season ahead.

Quickcat has been on survey for a bit longer than anticipated this year, and we’re now expecting to have her back in service at the beginning of October. When she returns Superflyte will be taken to Whangarei and we expect her to return from survey in November.

Our brand new vessel Torea has arrived in Auckland, and you’ll start to see her on the Waiheke runs where she’ll join Te Kotuku and Korora after she’s been blessed and commissioned this week. 


Pier 1, Downtown Ferry Terminal – New Ticket Office Development

Building works starting Tuesday 22 August 2017

A new ticket office is being built on Pier 1 at Downtown Ferry Terminal. Work starts on Tuesday 22 August and it’s expected that work will be completed by late September.

The new ticket office will be shared by both Fullers and Auckland Transport, transforming it into both an AT Metro Customer Service Centre and a Fullers Ticket Office. Until it’s built, our ticket office will be temporarily be moved to a new site inside Pier 1 (directly opposite its current location) and it’ll be business as usual for our customers.

During this time we strongly recommend that ferry tickets are pre-purchased in advance to avoid any disruption to your day. You can also purchase Fullers paper tickets online at fullers.co.nz, via the MyFerry App and on board most vessels. We’ll also be extending our ticket office hours at Devonport until 8.30pm Monday to Sunday while work is being carried out.

Auckland Transport are working with the contractors to minimise any impact to customers and we appreciate your understanding during this time.