MyFerry App

download it today!

We've developed the MyFerry app to make ferry travel smarter and easier!

The app will give you access to destination information, timetables and fares, purchase, view or use QR code tickets to board your ferry, renew your monthly and multi-trip passes, book tours and events and receive instant notifications of updates to your ferry services. 

Whether you travel with us regularly or not, MyFerry will make every journey with us easier and more efficient.  Get it on Google Play

GET TO KNOW MYFERRY'S MAIN FEATURES

MOBILE TICKETS
No lost tickets. No worries.

  • Tickets purchased through the timetable, destinations + tours, or events + deals pages on the app will appear in your My Tickets screen.
  • Buy anytime, anywhere with your credit card.
  • Tickets can be scanned directly from your smartphone screen. No more paper tickets.
  • Tickets hold all information needed - travel dates, expiry and number of remaining uses.

How to access this feature:

  • From the home screen, tap on “My Tickets” or open the menu and tap on “My Tickets”.
  • Active tickets will appear under the ‘Active Tickets’. Expired and used tickets will appear under ‘Archived Tickets’.

PASS RENEWAL
making renewing passes easy

  • Renewing your monthly pass, 30 day pass or 40 trip ticket is simple.
  • Scan your current card based pass barcode and the pass is loaded into your My Tickets section with a scannable QR code.
  •  Get a reminder when your pass is about to expire and renew directly through the app, no need to queue at the ticket office to renew.

How to access this feature:

  • From the home screen, tap on “My Tickets” or open the menu and tap on “My Tickets”. Passes can be loaded by tapping “+ Add Pass”.
  • Loaded passes will show at the top of your My Tickets screen.

TRAVEL ALERTS
push notifications

  • Set up what travel alerts you’d like to receive in your Settings tab.
  • Select whether you’d like to receive alerts for when you travel: early peak services, peak services or off peak services.
  • Travel alerts will be sent to you as a push notification so you can be alerted of any travel changes immediately.
  • Going on holiday? Simply deselect your travel alerts and you won’t get disturbed.

How to access this feature:

  • From the home screen, open the menu, tap on “settings” and then tap on “travel notifications”.

The current text alert system will be phased out over the next six months. Migrate to the MyFerry app to get alerts direct to your phone.

TIMETABLES & FARES
timetables at the touch of a button

  • Timetable and fare information for routes are now available at the touch of a button.
  •  No need to keep a printed timetable on hand.
  •  Favourite your frequently travelled routes to quickly access them from your journey planner.
  •  Use the change travel date function to look ahead for specific dates.• Buy tickets directly from the timetable.

How to access this feature:

  • From the home screen, tap on “timetable” or open the menu and tap on “timetables + fares”.

JOURNEY PLANNER
take the stress out of planning

  •  Plan your journey directly from the home screen with the Journey Planner.
  •  Select Journey Planner from the bottom of the home screen to access.
  •  Once you favourite a particular route on the timetables and fares section, your favourite routes will appear here so you can access your timetable in seconds.
  •  Look ahead for specific dates with the change travel date function.

How to access this feature:

  • From the home screen, select ‘Journey Planner’ from the bottom of your screen. Favourite routes will appear here.

Download the MyFerry App today from the Apple App Store or Google Play. 

FAQS

What is the MyFerry App?

The MyFerry App is a native app for Apple iOS and Android smartphone devices. We’ve developed this app to make your ferry travel smarter and easier.

Why do I need the MyFerry App?

If you travel frequently with us, the MyFerry App is an invaluable tool with features to make your regular commute easier:

• Load up your tickets and passes and use your smartphone to board - no more lost tickets, no more queues to renew passes.

• Get notifications when your passes are about to expire and have the ability to renew instantly.

• Travel alerts can come directly to your smartphone with push notifications with greater control of what information you receive.

• Save your frequently travelled routes to the journey planner to quickly access timetable and fare.

I'm registered on the website already, do I need to register again?

You can login to the mobile app using your online registration details, so there is no need to register again. You can use any tickets you've purchased through your web account on your smartphone

How much does it cost?

The MyFerry App is free to download and install, and offers in app purchases of tickets and passes via credit card.

Who can download the App?

The MyFerry App has been designed to work on both iOS and Android devices that meet the minimum system requirements*. Unfortunately, the app is not available for Windows Phone or Blackberry.

*Minimum Requirements:iOS Software: iOS 8 and above Hardware: iPhone 4S and above, iPod TouchAndroid Software: 4.0.3 and aboveHardware: Compatible Android smartphones.

What Passes can I scan into my MyFerry App?

Currently, you can scan in the following passes to the MyFerry App: Waiheke Month Pass, Waiheke 40 Trip Ticket, Waiheke 30 Day Pass, Devonport Month Pass, Devonport 30 Day Pass*, Stanley Bay 30 Day Pass*, Gulf Harbour Month Pass*.
10 Trip and 20 Trip tickets cannot be scanned into the app, and will need to be purchased through the app to be used through your phone.

I have a monthly pass - how do I use the bus with the app?

On Waiheke buses, simply show your monthly pass on the app - this doubles as your bus pass. For the Auckland city buses, continue to use your monthly pass card with the sticker and we'll update when the app can be used on all bus services. 

What is the difference between the MyFerry App and the mobile website?

Our MyFerry App has the features that you need to travel with us, including the ability to store and use tickets and passes from your smartphone, both of which are not available on the mobile website.

How safe is my personal information?

Fullers takes your privacy seriously. The only information we store is your username and ticket information. Credit card details are stored in a secure payment system.

Why can’t I create an account?

There could be a few issues when trying to create an account. Please try these solutions:

  • If you already have an account through our website, try logging in with these credentials
  • Usernames cannot have any special characters, please try creating a username without special characters.
  • There is a known issue with special characters in passwords we are working to fix. In the meantime please try creating an account without special characters until this is fixed.

If none of these solutions have worked, please contact us at myferry@fullers.co.nz

Where can I send feedback?

We value your feedback - including your suggestions for possible future improvements to the app. Feedback can be sent to myferry@fullers.co.nz

Journey Planner
21/09/2017
GET FERRY TIMES + BOOK
Travel Alerts

AUCKLAND HARBOUR CRUISE - TRAVEL ALERT - THURSDAY 21st SEPTEMBER 2017

Please be advised the 10.30am Auckland Harbour Cruise has been cancelled today Thursday 21st October 2017.

We apologise for any inconvenience this may cause.


Motutapu Island Closed Due To Storm Damage

Please be advised that Motutapu Island is closed to the public until Labour Weekend, due to track damage caused by storms.

We apologise for any inconvenience caused.


Coromandel/Rotoroa Island service update for Sunday 24th September 2017

Please be advised that the service for Sunday 24th September will depart Coromandel at 1630 as scheduled and take a scenic journey on route to Rotoroa Island. The departure from Rotoroa Island is delayed due to low tides by 45 minutes. Departure from Rotoroa Island will be at 1800 and arriving in Auckland at approximately 1915.

Kind Regards,

360 Team 


Waiheke Customer Update, 29.8.17

Our vessel survey season is well underway, and the majority of vessels have had their annual checks in time for the busy summer season ahead.

Quickcat has been on survey for a bit longer than anticipated this year, and we’re now expecting to have her back in service at the beginning of October. When she returns Superflyte will be taken to Whangarei and we expect her to return from survey in November.

Our brand new vessel Torea has arrived in Auckland, and you’ll start to see her on the Waiheke runs where she’ll join Te Kotuku and Korora after she’s been blessed and commissioned this week. 


Pier 1, Downtown Ferry Terminal – New Ticket Office Development

Building works starting Tuesday 22 August 2017

A new ticket office is being built on Pier 1 at Downtown Ferry Terminal. Work starts on Tuesday 22 August and it’s expected that work will be completed by late September.

The new ticket office will be shared by both Fullers and Auckland Transport, transforming it into both an AT Metro Customer Service Centre and a Fullers Ticket Office. Until it’s built, our ticket office will be temporarily be moved to a new site inside Pier 1 (directly opposite its current location) and it’ll be business as usual for our customers.

During this time we strongly recommend that ferry tickets are pre-purchased in advance to avoid any disruption to your day. You can also purchase Fullers paper tickets online at fullers.co.nz, via the MyFerry App and on board most vessels. We’ll also be extending our ticket office hours at Devonport until 8.30pm Monday to Sunday while work is being carried out.

Auckland Transport are working with the contractors to minimise any impact to customers and we appreciate your understanding during this time.