Text Alert Service

Get changes to your normal ferry service sent straight to your mobile phone. Stay informed about delays, cancellations, timetable changes and extra sailings by joining our text alert service. Please note there a two different text alert services for Fullers + 360 Discovery services.

Fullers Services

HOW TO JOIN

    1. Using the table below, select the text group code that best suits your ferry travel needs. You can only join one group at a time.
    2. Then text the word “JOIN” followed by your selected code to the number 484. For example to join the 'Devonport Commuter' alert group, text 'JOIN DCM' to 484. Send a separate text message for each alert group you want to subscribe to. NOTE: there needs to be a space between the word JOIN and the code e.g. “JOIN DCM”. Letters are not case sensitive.
    3. You will then receive a confirmation message from us, giving details of the routes you have subscribed to. If you have any problems, call 0800 FULLERS or 09 367 9111 during normal office hours.

TEXT GROUPS

TEXT GROUPS DEVONPORT WAIHEKE ISLAND BAYSWATER HALF MOON BAY
COMMUTER EARLY
First ferry to 7.30am &
3.01pm to 6.30pm
(Mon-Fri only)
DCE WCE BWCE HCE
COMMUTER
7am to 9am & 3.01pm to 6.30pm (Mon-Fri only)
DCM WCM BWCM HCM
EVENING OFF PEAK
6.31pm to last ferry
(Mon-Fri only)
DEO WEO BWEO HEO
INTER PEAK 9.01am to 3pm (Mon-Fri only) DEP WEP n/a n/a
WEEKENDS & PUBLIC HOLS
All day
DWD WWD n/a n/a
GENERAL SERVICE ALERTS n/a n/a n/a n/a

 

TEXT GROUPS STANLEY BAY BIRKENHEAD NORTHCOTE POINT RANGITOTO ISLAND
COMMUTER EARLY
First ferry to 7.30am &
3.01pm to 6.30pm
(Mon-Fri only)
SCE BHCE NCE n/a
COMMUTER
7am to 9am & 3.01pm to 6.30pm (Mon-Fri only)
SCM BHCM NCM n/a
EVENING OFF PEAK
6.31pm to last ferry
(Mon-Fri only)
SEO BHEO NEO n/a
INTER PEAK 9.01am to 3pm (Mon-Fri only) n/a n/a n/a n/a
WEEKENDS & PUBLIC HOLS
All day
n/a n/a n/a n/a
GENERAL SERVICE ALERTS n/a n/a n/a RANGI

FREQUENTLY ASKED QUESTIONS ABOUT THE SERVICE

What is the Fullers Text Alert Service for?
The purpose of the service is to allow us to communicate more effectively with you about any changes to your chosen ferry services. This could be a cancelled service, delays due to weather/ fog, or replacement buses due to low tide.

Will joining the text service cost me anything?
You only have to pay 20c when you register, which is the cost of the text message you send to us. This will be charged to your mobile phone bill. If you send a text to unsubscribe, it will also cost you 20c. All texts you may receive are paid for by Fullers.

What time will messages be sent out?
This will depend on the message. Our aim is to give you as much warning as possible, depending on the circumstances. Please be aware that receipt of text messages is dependent on telecommunications network availability. Also ensure that you check our travel notices on our website for any updates to our services.

Does the service work on any mobile phone?
Any phone that is registered with either Telecom, Vodafone, 2Degrees or Skinny mobile.

Do you share my details with any other party?
No. Your details are all confidential and held in a secure database. We will not share them with anyone else.

Why don't all routes have inter peak and weekend/public holiday options?
Waiheke Island and Devonport are the only groups with an extended text service to cover inter peak hours, weekends, and public holidays. This is because Waiheke Islanders rely on the ferries as their link with the mainland and Devonport has a much higher volume of passengers at these times than other groups.

NOT RECEIVING/ BEING SENT INFORMATION FROM US? CHECK THE FOLLOWING:

Check your spelling and make sure that you have the right code. Check that the word JOIN and the code are separated by a space. You can only join one group at a time, so if you go over this number you will not be able to register. If you have further problems, call us during standard business hours on 0800 3855 377 and our call centre staff will be happy to help you.

What if I need help or have any questions?

You can call 0800 3855 377 during standard business hours and our call centre staff will be happy to help you.

UNSUBSCRIBING

How do I unsubscribe?
You can text the word STOP to the number 484 at any time. This cancels all the text groups you joined and will be charged at the normal text rate of 20 cents.

What if I belong to several text groups and I just want to unsubscribe to one of them?
You need to unsubscribe to all text groups (see above) and then send a new registration text to re-join the routes you want to keep.

TERMS & CONDITIONS

      1. This service is on a “best effort” basis. At times we may not be able to get alerts out as quickly as we would like, due to late breakdowns etc. We will do our best to keep you aware of changes and cancellations as far in advance as possible
      2. It costs 20 cents to send the text to join the service (this is charged to your mobile phone bill, like any other text). Receipt of all text messages are free.
      3. Receipt of messages is dependent on telecommunications and network availability. Sometimes messages do not arrive at the right time due to network coverage. Fullers cannot be responsible for late receipt of messages for this reason.
      4. Fullers will not give out any of your details you provide. Your contact details are only used to communicate with you for this service. Other details are only used to ensure you get the messages relating to your regular crossing services.

360 Discovery Services

HOW TO JOIN

It's easy! Simply email your full name, mobile phone number and service you wish to subscribe to here:info@360discovery.co.nz (Available for Gulf Harbour, Beach Haven and Hobsonville ferry services).

What is the 360 Discovery Text Alert Service for?
The purpose of the service is to allow us to communicate more effectively with you about any changes to your ferry service. This could be a cancelled service, delays due to weather/fog, or replacement buses.

Will joining the text service cost me anything?
Joining the service is FREE. If you send a text to unsubscribe, or reply to any of our text messages it will cost you 20c. All texts you may receive are paid for by 360 Discovery.

What time will messages be sent out?
This will depend on the message. Our aim is to give you as much warning as possible, depending on the circumstances. Please be aware that receipt of text messages is dependent on telecommunications network availability.

Does the service work on any mobile phone?
Any phone that is registered with either Telecom, Vodafone or 2Degrees.

Do you share my details with any other party?
No. Your details are all confidential and held in a secure database. We will not share them with anyone else.

PROBLEMS

What if I need help or have any questions?
You can call 09 307 8005 during standard business hours, 7 days a week, and our call centre staff will be happy to help you.

UNSUBSCRIBING

How do I unsubscribe?
You can email info@360discovery.co.nz with your name and mobile number and let us know that you wish to unsubscribe from the text alert service and we will delete your number from the database. Alternatively you can reply 'PLEASE UNSUBSCRIBE ME' to one of our text messages and unsubscribe (reply text will cost you 20 cents).

TERMS & CONDITIONS

      1. This service is on a “best effort” basis. At times we may not be able to get alerts out as quickly as we would like, due to late breakdowns etc. We will do our best to keep you aware of changes and cancellations as far in advance as possible.
      2. It costs 20 cents to send a reply (this is charged to your mobile phone bill, like any other text). Receipt of all text messages are free.
      3. Receipt of messages is dependent on telecommunications and network availability. Sometimes messages do not arrive at the right time due to network coverage. 360 Discovery cannot be responsible for late receipt of messages for this reason.
      4. 360 Discovery will not give out any of your details you provide. Your contact details are only used to communicate with you for this service. Other details are only used to ensure you get the messages relating to your regular crossing services.
Journey Planner
21/09/2017
GET FERRY TIMES + BOOK
Travel Alerts

AUCKLAND HARBOUR CRUISE - TRAVEL ALERT - THURSDAY 21st SEPTEMBER 2017

Please be advised the 10.30am Auckland Harbour Cruise has been cancelled today Thursday 21st October 2017.

We apologise for any inconvenience this may cause.


Motutapu Island Closed Due To Storm Damage

Please be advised that Motutapu Island is closed to the public until Labour Weekend, due to track damage caused by storms.

We apologise for any inconvenience caused.


Coromandel/Rotoroa Island service update for Sunday 24th September 2017

Please be advised that the service for Sunday 24th September will depart Coromandel at 1630 as scheduled and take a scenic journey on route to Rotoroa Island. The departure from Rotoroa Island is delayed due to low tides by 45 minutes. Departure from Rotoroa Island will be at 1800 and arriving in Auckland at approximately 1915.

Kind Regards,

360 Team 


Waiheke Customer Update, 29.8.17

Our vessel survey season is well underway, and the majority of vessels have had their annual checks in time for the busy summer season ahead.

Quickcat has been on survey for a bit longer than anticipated this year, and we’re now expecting to have her back in service at the beginning of October. When she returns Superflyte will be taken to Whangarei and we expect her to return from survey in November.

Our brand new vessel Torea has arrived in Auckland, and you’ll start to see her on the Waiheke runs where she’ll join Te Kotuku and Korora after she’s been blessed and commissioned this week. 


Pier 1, Downtown Ferry Terminal – New Ticket Office Development

Building works starting Tuesday 22 August 2017

A new ticket office is being built on Pier 1 at Downtown Ferry Terminal. Work starts on Tuesday 22 August and it’s expected that work will be completed by late September.

The new ticket office will be shared by both Fullers and Auckland Transport, transforming it into both an AT Metro Customer Service Centre and a Fullers Ticket Office. Until it’s built, our ticket office will be temporarily be moved to a new site inside Pier 1 (directly opposite its current location) and it’ll be business as usual for our customers.

During this time we strongly recommend that ferry tickets are pre-purchased in advance to avoid any disruption to your day. You can also purchase Fullers paper tickets online at fullers.co.nz, via the MyFerry App and on board most vessels. We’ll also be extending our ticket office hours at Devonport until 8.30pm Monday to Sunday while work is being carried out.

Auckland Transport are working with the contractors to minimise any impact to customers and we appreciate your understanding during this time.