Unaccompanied Minors

Fullers and 360 Discovery strongly recommend a parent, guardian or older relative accompany any child under 14 years of age on all services. We cannot and will not take any responsibility for the supervision and care for children under 14 years of age under any circumstances.

If you wish to have your child travel unaccompanied on our services, please complete the 'Unaccompanied Minors Form' for Fullers or 360 Discovery and hand it to staff at our ticket offices prior to putting your child on-board.

By allowing your child to travel unaccompanied, you acknowledge that the child will be able to follow crew safety instructions and act appropriately throughout the service. You also acknowledge that we cannot and will not be responsible for the supervision or care of any unaccompanied child.

Children under 5 years of age are to be accompanied by a parent or guardian on our services at all times. If Fullers’ and 360 Discovery staff believe that the child or children under 14 years would not be able to travel safely unaccompanied, they reserve the right to refuse to allow them to travel unaccompanied.

Fullers and 360 Discovery will endeavour to ensure all its passengers travel safely on-board our services, but will not specifically supervise or care for any unaccompanied minor. It’s expected that all passengers and unaccompanied minors act in accordance with our terms and conditions of carriage, and follow any safety instructions issued by staff.

Fullers and 360 Discovery highly recommend unaccompanied minors are dropped off and collected at ferry terminals by a parent, guardian or relative as some terminals are unattended.

Journey Planner
21/09/2017
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Travel Alerts

AUCKLAND HARBOUR CRUISE - TRAVEL ALERT - THURSDAY 21st SEPTEMBER 2017

Please be advised the 10.30am Auckland Harbour Cruise has been cancelled today Thursday 21st October 2017.

We apologise for any inconvenience this may cause.


Motutapu Island Closed Due To Storm Damage

Please be advised that Motutapu Island is closed to the public until Labour Weekend, due to track damage caused by storms.

We apologise for any inconvenience caused.


Coromandel/Rotoroa Island service update for Sunday 24th September 2017

Please be advised that the service for Sunday 24th September will depart Coromandel at 1630 as scheduled and take a scenic journey on route to Rotoroa Island. The departure from Rotoroa Island is delayed due to low tides by 45 minutes. Departure from Rotoroa Island will be at 1800 and arriving in Auckland at approximately 1915.

Kind Regards,

360 Team 


Waiheke Customer Update, 29.8.17

Our vessel survey season is well underway, and the majority of vessels have had their annual checks in time for the busy summer season ahead.

Quickcat has been on survey for a bit longer than anticipated this year, and we’re now expecting to have her back in service at the beginning of October. When she returns Superflyte will be taken to Whangarei and we expect her to return from survey in November.

Our brand new vessel Torea has arrived in Auckland, and you’ll start to see her on the Waiheke runs where she’ll join Te Kotuku and Korora after she’s been blessed and commissioned this week. 


Pier 1, Downtown Ferry Terminal – New Ticket Office Development

Building works starting Tuesday 22 August 2017

A new ticket office is being built on Pier 1 at Downtown Ferry Terminal. Work starts on Tuesday 22 August and it’s expected that work will be completed by late September.

The new ticket office will be shared by both Fullers and Auckland Transport, transforming it into both an AT Metro Customer Service Centre and a Fullers Ticket Office. Until it’s built, our ticket office will be temporarily be moved to a new site inside Pier 1 (directly opposite its current location) and it’ll be business as usual for our customers.

During this time we strongly recommend that ferry tickets are pre-purchased in advance to avoid any disruption to your day. You can also purchase Fullers paper tickets online at fullers.co.nz, via the MyFerry App and on board most vessels. We’ll also be extending our ticket office hours at Devonport until 8.30pm Monday to Sunday while work is being carried out.

Auckland Transport are working with the contractors to minimise any impact to customers and we appreciate your understanding during this time.