Overview

Even in the winter, our island destinations are incredibly popular with both locals and visitors alike. We’ve put together some tips to help make your trip as smooth and enjoyable as possible:

Check the winter Timetable

We switched to our Winter Timetable on Monday, 29 April 2019. For some routes, this means our services are less frequent during some times of the day compared to summer. Make sure to check the current timetable on your MyFerry app or on our Timetables and Fares page.
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Be Weather Ready

Auckland winter is known for fog and storms, which impact our ferry services. During severe weather, our skippers are responsible for deciding whether the conditions are safe to travel in. Putting passenger safety first, this means that sometimes we may have to cancel a service or provide a bus replacement when possible.

Otherwise, the skipper will navigate at a slower speed required to ensure your safety. Please allow for extra travel time or possible delays during adverse weather and check your MyFerry app or our website for Travel Alerts.

SURVEY SEASON

Each winter, our vessels are due for their annual survey inspections. Each ferry gets an extensive maintenance check to make sure it meets all safety and maritime standards. While some ferries are away, you may see different vessels filling in. In some cases, it may be a smaller vessel, but our team carefully considers the capacity required for each service, aiming to get everyone on board for the scheduled sailing.

Please understand that the journey time can vary depending on what vessel you’re on and speed can be affected by conditions like weather and the number of customers on board.

CHECK IN AT PIER 2 INFORMATION CENTRE/TICKET OFFICE

Our Pier 4 Ticket Office is now closed as work on the Downtown Waterfront Public Space begins. For services departing from Pier 4 (Coromandel, Gulf Harbour, Hobsonville Point/ Beach Haven, Rangitoto Island, Rotoroa Island and Tiritiri Matangi Island), please check in and/or purchase your tickets at the Information Centre/Ticket Office at Pier 2 before heading over to Pier 4.

Arrive Early

Even during the winter months, our island destinations are very popular. For Coromandel, Rangitoto Island, Rotoroa Island and Tiritriri Matangi Island, please check in at the Pier 2 Information Centre/Ticket Office 30 minutes prior to departure.

For Waiheke Island services, we recommend arriving 30 minutes before your desired departure time to avoid missing your first-choice sailing. We don’t operate Waiheke Island Locals Lane during winter, so please join the main queue – our staff are working hard to get everyone on board as efficiently as possible and on their desired sailing.

Pack your essentials

Remember to dress for the weather. Conditions can change rapidly in the Hauraki Gulf, so bring your sunblock and hat for sunny winter days, plus layers and rain gear if the weather takes a turn. Remember any medications you may require for your trip, as well as water, lunch and snacks if you’re heading to an island without shops.

Complete the biosecurity checklist

If you’re travelling to a pest free island, you’ll need to check your gear for stowaway pests, ensure your bags are sealed and clean your shoes. Please make sure you understand what you need to do before you go and allow plenty of time before you depart to complete these biosecurity checks.

Keep cool

Weather delays or unexpected changes out of our control can be frustrating for everyone - please be kind to our staff who are working hard to get you to where you need to be.

Love thy Neighbour

We all like a bit of space on board the ferry, however when it’s busy we ask that bags are placed on the floor or luggage racks and not on seats, so others can sit down. That way everyone can have a comfortable trip.
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