Waiheke monthly travel services
1,212
SCHEDULED SERVICES
4
ADDITIONAL SERVICES
99.8%
RELIABILITY
97.7%
PUNCTUALITY
Customer satisfaction tracking
To keep a pulse on customer satisfaction, Fullers360 seeks feedback from our customers while they’re travelling with us
We measure this with an NPS score over the month - May 2025
Waiheke services performance
99% service reliability
Yearly average from May 2024 to May 2025.
We welcome your feedback! Scan the QR code on our posters at the onboard café to let us know how we’re doing.
Notes
Definitions: What the percentage numbers mean:
Reliability is the measure of scheduled services that were not cancelled or arrived within 1 hour and 10 of scheduled depart time.
Punctuality is the measure of scheduled services run which arrived no later than 50 minutes after scheduled depart time (noting an extra 10 minutes if travel is via Devonport).
Net Promoter Score (NPS) - rating is + or - on a scale of -100 to +100.
Customer experience - score is a number on a scale of 1 to 10.
