Overview

Fullers360 strives to offer accessible and affordable transport to all our customers traveling with access challenges and those with limited mobility.

Concessionary fares are available to qualifying customers who travel with an Auckland Total Mobility ID card or NZ Foundation for the Blind card. To get these fares you must show your ID card. For more information on Auckland Total Mobility ID card, contact Auckland Transport on 09 366 6400 or visit at.govt.nz.

For those who require special assistance, we have a designated special assistance seating area available at Downtown Ferry Terminal and at Matiatia Ferry Terminal. We can provide a designated special assistance area onboard services to and from Waiheke Island. Please speak to one of our on-wharf crew if you require assistance in any way.

Providing mobility-enabled travel when alternative transport is provided

In the event where sailings are canceled and alternative transport is provided, we will do our best to provide mobility-enabled transport.

Please contact us on 0800 FULLERS in advance so we can ensure that alternative mobility-enabled transport can be made available. Please note that providing mobility-enabled transport is subject to availability at the time of cancellation. We will work with you to get the best option for your situation.

Conditions of accessible travel

Most of our vessels are wheelchair accessible via ramps. Ferry wharves are also wheelchair accessible at the following locations:

  • Auckland Downtown Ferry Terminal
  • Bayswater
  • Beach Haven
  • Birkenhead
  • Devonport
  • Half Moon Bay (accessibility is vessel and tidal dependent)
  • Hobsonville Point
  • Gulf Harbour 
  • Te Onewa Northcote Point (accessibility is vessel and tidal dependent)
  • Waiheke Island (Matiatia)

Please note: extreme tide or weather may mean that some of the listed destinations become inaccessible to wheelchairs. In the event where sailings are cancelled and alternative transport is provided, we will do our best to provide mobility-enabled transport.

Please contact us on 0800 FULLERS in advance so we can ensure that alternative mobility-enabled transport can be made available. Please note that providing mobility-enabled transport is subject to availability at the time of cancellation. We will work with you to get the best option for your situation.

Wharves and ferries which are not wheelchair accessible:

  • Rangitoto wharf and Islington Bay wharf (Rangitoto Island)
  • Osprey ferry service (operates most off-peak weekday services to Birkenhead, Northcote Point and Bayswater)
  • Coromandel (via Orapiu)
  • Rotoroa Island (via Orapiu)
  • Tiritiri Matangi wharf
  • Orapiu wharf

Buses on Waiheke Island are not wheelchair accessible and it is recommended that a taxi is used. Waiheke Express: 0800 700 789.

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