Fullers360 and its affiliates ("we" and "us") are committed to the protection of your personal information.
Within this policy, "personal information" means the same as it does within the Privacy Act. In general terms, this includes any information that can be used to personally identify you. This may include (but is not limited to) your name, age, address, phone number, email address. If the information we collect personally identifies you, or you are reasonably identifiable from it, then the information is considered personal information.
Fullers360, is the controller of the personal data you submit to us and responsible for your personal data under the Privacy Act.
99 Queen Street
Telephone: +64 9 367 9111
With respect to any of your personal data collected during or otherwise processed in connection with your use of a Payment Express terminal, or our ecommerce payment solution, Payment Express acts as data controller.
We may collect the following types of personal information:
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect aggregated information about how users use our website.
Fullers does not store credit card or payment details. Any payment detail needed for the purchasing process is held by payment provider Payment Express NZ Limited.
The primary purpose for which we collect information about you is to enable us to perform our business activities and functions, and to provide the best possible quality of customer service. Fullers collects, holds, uses and discloses your personal information for the purpose of:
If you choose not to provide us with the personal information described within this policy, then:
We collect your personal information directly from you unless it is unreasonable or impractical to do so. When collecting information from you, we may do this in a variety of ways, including:
You agree that we may also collect personal information from third parties, including:
To provide our services, Fullers360 requires certain information relating to everyone who uses those services, including children under the age of 16.
We may collect the personal information directly from the child, or if it isn’t practical for us to collect information personal information directly, we may collect that personal information from the child’s parent or guardian instead, on the child’s behalf.
We may also log IP addresses (the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track user movements, and gather broad demographic information.
We may share your personal information with any member of the Fullers360 group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in the Companies Act 1993.
We use the information held about you for the purposes set out under the heading "Why do we collect personal information?" above.
We may also send you marketing communications and information about our products and services that we consider may be of interest to you. These communications can be sent in various forms, including but not limited to, mail, SMS or email, in accordance with applicable marketing laws. If at any stage you no longer wish to receive these communications you may opt-out by using the opt-out facilities provided (e.g. an unsubscribe link in a promotional email) or contacting us. If you receive communications from us that you believe have been sent to you other than in accordance with this policy, or in breach of any law, please contact us.
Where Fullers360 utilises third parties to undertake services, we may provide those third parties with some of your information in connection with the provision of those services. Examples of such third-party providers may include:
We require any third party to protect your information against unauthorised use or disclosure. Some of these service providers may be located overseas. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
Beyond the above, we release personal information only when it is permitted under the Privacy Act or required by law for legal compliance and law enforcement (including to government agencies with statutory law enforcement responsibilities, and/or to your internet service provider or network administrator); to facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of Fullers360, our users, or others, and where we reasonably believe that disclosure is necessary. Government agencies with statutory roles enabling them to request data from us include but are not restricted to the police, Inland Revenue and the Ministry of Business, Innovation and Employment.
We use personal information to provide you with information or advice about our existing and new products and services. We also use it to conduct promotions on behalf of Fullers360 and selected third parties. We will not collect usage data or target advertisements based on the following market segments:
If you are using one of our mobile applications, and you accept that Fullers360 can send you push notifications, then you are agreeing to accept notifications from Fullers360 even when the mobile application is not running. Your push notification preferences can be configured in the application's settings.
The Privacy Act gives you the right to access information held about you by us. Your right of access can be exercised in accordance with the Privacy Act.
You may request access to any personal information we hold about you at any time by contacting us via our online form or 0800 FULLERS or +64 9 367 9111.
If you make an access request, we will ask you to verify your identity. There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others, or if it would result in a breach of confidentiality. If that happens, in most circumstances we will give you written reasons for any refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment and will not charge for making any amendments. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.
Registered users of our websites can access and update some of their user details online. We request that you keep your information as current as possible so that we may continue to improve our service to you.
We will take all reasonable steps to protect the personal information that we hold from misuse, loss, or unauthorised access or modification. If you suspect any misuse or loss of, or unauthorised access to, your personal information, please let us know immediately.
The Fullers360 website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of other sites you choose to visit. If you provide any information directly to parties other than us (even if those sites are showing the Fullers360 brand), different rules may apply to the use or disclosure of the personal information disclosed.
We encourage you to investigate and ask questions before disclosing your personal information to third parties.
This policy was last updated June 2022.