Fullers Group Limited and its affiliates (collectively "Fullers", "we" and "us") are committed to the protection of your personal information.
We respect your right to privacy and your right to view and update the personal information we hold about you. By using our website, mobile site, apps or on-board Wi-Fi or participating in our promotions, you acknowledge that your personal information will be treated in accordance with the Privacy Act 1993 and this privacy policy.
Within this policy, "Personal Information" means the same as it does within the Privacy Act 1993. In general terms, this includes any information that can be used to personally identify you. This may include (but is not limited to) your name, age, address, phone number, email address. If the information we collect personally identifies you, or you are reasonably identifiable from it, then the information is considered personal information.
Fullers Group Limited, is the controller of the personal data you submit to us and responsible for your personal data under the Privacy Act 1993.
Privacy
Fullers Group Limited
99 Queen Street
Auckland 1010
New Zealand
Telephone: +64 9 367 9111
Email: enquiries@fullers.co.nz
With respect to any of your personal data collected during or otherwise processed in connection with your use of a Payment Express terminal, or our ecommerce payment solution, Payment Express acts as data controller.
Data Protection Officer
Payment Express
31-33 Wilkinson Road
Ellerslie
Auckland 1060
New Zealand
Email: compliance@paymentexpress.com
Website: https://www.paymentexpress.com
We may collect the following types of personal information:
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect aggregated information about how users use our website.
Fullers does not store credit card or payment details. Any payment detail needed for the purchasing process are held by payment provider Payment Express NZ Limited.
The primary purpose for which we collect information about you is to enable us to perform our business activities and functions, and to provide the best possible quality of customer service. Fullers collects, holds, uses and discloses your personal information for the purpose of:
If you choose not to provide us with the personal information described within this policy, then:
We collect your personal information directly from you unless it is unreasonable or impractical to do so. When collecting information from you, we may do this in a variety of ways, including:
You agree that we may also collect personal information from third parties, including:
Fullers does not knowingly collect personal information from children below the age of 15. If we discover that we've accidentally collected information from a child, we will remove that child's information from our records as soon as feasibly possible. However, we may collect personal information about children below the age of 15 from the parent or guardian directly.
Our websites and mobile apps uses cookies and similar technologies to assist us with providing you with an optimal experience and to help improve and secure our site (and your information). A "cookie" is a small summary file containing a unique ID number to enable the host of the website to store information about use of the website by that device. Fullers may use them for the following key purposes:
We may also log IP addresses (the electronic addresses of computers connected to the internet) to analyse trends, administer the website, track user movements, and gather broad demographic information.
While we use cookies to improve our customers' online experience, you can set your browser so that your computer does not accept them. If you do refuse or erase some or all cookies then some of the features or services of our website may not function properly or be fully available.
We use the information held about you in the following ways:
If at any stage you no longer wish to receive these notifications you may opt-out of receiving marketing communications from us by using the opt-out facilities provided (e.g. an unsubscribe link in a promotional email) or contacting us.
If you receive communications from us that you believe have been sent to you other than in accordance with this policy, or in breach of any law, please contact us.
We do not provide your personal information to other organisations for the purposes of direct marketing unless expressly authorised by you.
We may also share your information with other companies in The Fullers Group for the purpose of analysis or as required by law. Your information will only be used as described within their Privacy Policy, or as permitted by the Privacy Act.
We use personal information to provide you with information or advice about our existing and new products and services. We also use it to conduct promotions on behalf of Fullers and selected third parties. We will not collect usage data or target advertisements based on the following market segments:
We will not provide any personal information to an advertiser or any other third party without your express consent or in accordance with our Privacy Policy. We follow industry "best practice" for the storage of anonymous usage data using reasonable safeguards to protect information held by us.
If you are using one of our mobile applications, and you accept that Fullers can send you "Push Notifications", then you are agreeing to accept notifications from Fullers even when the mobile application is not running. Your "Push Notification" preferences can be configured in the application's settings.
We require any third party to protect your information against unauthorised use or disclosure. Some of these service providers may be located overseas. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
We do not provide your personal information to other organisations for the purposes of direct marketing unless expressly authorised by you.
Beyond the above, we release personal information only when it is permitted under the Privacy Act or required by law for legal compliance and law enforcement (including to government agencies with statutory law enforcement responsibilities, and/or to your Internet Service Provider or network administrator); to facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of Fullers, our users, or others, and where we reasonably believe that disclosure is necessary. Government agencies with statutory roles enabling them to request data from us include but are not restricted to the Police, Inland Revenue and the Ministry of Business, Innovation and Employment.
The Privacy Act ("Act") gives you the right to access information held about you by us. Your right of access can be exercised in accordance with the Act.
You may request access to any personal information we hold about you at any time by contacting us via our online form or 0800 FULLERS or +64 9 367 9111.
If you make an access request, we will ask you to verify your identity. There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others, or if it would result in a breach of confidentiality. If that happens, in most circumstances we will give you written reasons for any refusal.
If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment and will not charge for making any amendments. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it
Registered users of our websites can access and update some of their user details online. We request that you keep your information as current as possible so that we may continue to improve our service to you.
We will take all reasonable steps to protect the personal information that we hold from misuse, loss, or unauthorised access or modification. If you suspect any misuse or loss of, or unauthorised access to, your personal information, please let us know immediately.
The Fullers website may contain links to other websites. Please be aware that we are not responsible for the privacy practices of other sites you choose to visit. If you provide any information directly to parties other than us (even if those sites are showing the Fullers brand), different rules may apply to the use or disclosure of the personal information disclosed.
We encourage you to investigate and ask questions before disclosing your personal information to third parties.
Our Privacy Policy (and other Terms and Conditions) will change from time to time. Any changes we may make to our Privacy Policy in the future will be posted on this page. You should check back frequently to see any updates or changes to our Privacy Policy as they will take effect from the date posted on our Website. We stand by our promises regarding your information, however, and will not materially change our policies and practices to make them less protective of your information which we have already collected in the past without your consent.
This policy was last updated: September 2018
Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to enquiries@fullers.co.nz.