Travel Alerts

Waiheke services departing and arriving in Auckland return to operating from Pier 2

Please be advised that from Saturday, 6 March Waiheke services departing and arriving from Auckland will return to operating from Pier 2 following a temporary pier change to Pier 1D and 1E while works were completed in the Ferry Basin as part of Auckland Transport and Auckland Council’s Ferry Basin Redevelopment project.

The Waiheke residents will lane continue at Pier 2 as normal.

For more information on this pier change please visit: https://fullers.co.nz/customer-updates/customer-updates/waiheke-services-departing-and-arriving-in-auckland-return-to-operating-from-pier-2b/

Monthly pass holders to receive a 10-day extension

Please be advised, as a result of Auckland’s recent moves to alert level 3, all customers who hold a valid monthly pass will receive a 10 day extension to their current expiry date to compensate our customers while services are limited to essential travel only.

Click here for more information on the monthly pass extension

COVID-19 Level 3 Update

Services to Waiheke and Devonport will run on a reduced essential service timetable from Monday 1 March. Services are available for essential service workers, those accessing essential services or safe workplaces and education providers. Please wear a mask onboard our services.

Services to Rangitoto, Tiritiri Matangi, Rotoroa Island and Coromandel will be suspended until further notice, and the remaining commuter destination services remain unchanged until further notice.

For additional information and timetable changes please click here.

Updates to Fullers360 Tertiary Passes

If you hold a current tertiary student ID card from an Auckland institution you are eligible to access discounted travel with a Tertiary Waiheke Monthly pass, Waiheke FlexiPass or Devonport 10-Trip ticket.

Some recent changes apply to these Tertiary passes. From March 31, 2021, all Tertiary Passes need to be registered with a valid, and current Student ID from an Auckland tertiary institution and your student ID card must be presented at the time of purchase or renewal to register and validate your pass.

This includes customers with a current Tertiary Pass which will need to be validated with a current Student ID by 31 March 2021. Please pop into a Fullers360 ticket office to validate your pass before using it.

For information on these changes please visit: https://fullers.co.nz/customer-updates/customer-updates/tertiary-student-passes/

For more information on Tertiary Passes please visit: https://fullers.co.nz/commuter-hub/commuter-ticket-types/

Waiheke services departing and arriving in Auckland to temporarily operate from Pier 1D & E from Tuesday, 9 February.

Friendly reminder that from Tuesday, 9 February Waiheke services departing and arriving from Auckland will berth at the brand-new Piers 1D & 1E. These changes are temporary while works are completed in the Ferry Basin as part of Auckland Transport and Auckland Council’s Ferry Basin Redevelopment project.

Please allow extra travel time while this temporary change is in place.

The Waiheke residents will lane continue at the brand-new Pier 1D & E.

For more information on this pier change please visit: https://fullers.co.nz/customer-updates/customer-updates/waiheke-services-departing-and-arriving-in-auckland-will-temporarily-operate-from-pier-1d-1e/