Travel Alerts

Devonport Wharf Maintenance Update - 17th June 2019

Monday 17th June 2019

This week, Devonport Wharf will be undergoing re-piling maintenance. Works will take place on Devonport Pier 1 from Monday to Friday (17 to 21 June) between 9:00am and 4:00pm.

The majority of work will take place outside of peak commuter times to avoid disruption as best we can. Pier 1 will be out of service during these maintenance hours and all vessels will arrive and depart from Pier 2.

Kea is unable to berth at Pier 2, so other vessels will service the Devonport route in the middle of the day. The last morning commuter service Kea will operate from Devonport Pier 1 is 9:00am. Kea will be back in service for the 4:00pm run from Auckland to Devonport.

Thank you for your patience and understanding during this maintenance period.

Updates on vessel Survey season & changes to Employment Relations Act

Friday 3rd May 2019

Survey maintenance season

Fullers360 apologises to our customers for recent service disruptions across the ferry network. We want to explain what’s happening and thank you for your patience during our vessel Survey season.

Fullers360 vessels service 18 destinations across the Hauraki Gulf, working hard to get our customers to work and play daily. Coming out of a busy summer season, our vessels are due for their annual Survey inspections. From February to October, each vessel gets an extensive maintenance check to make sure it meets ongoing marine maintenance standards before returning to service. This is a fundamental requirement to ensure the safety of our customers, which is our number one priority.

We plan and stagger our vessel Survey schedule based on capacity requirements and route. While some vessels are away, in some cases we will need to have smaller vessels continuing to service our regular winter timetable sailings.  

While we try to avoid disruptions as much as possible, the fleet in service is not immune from unexpected maintenance and timetable changes.  

Employment Relations Act changes – from Monday 6^th May

From Monday 6 May, changes to the Employment Relations Act may result in a small number of timetable changes or possible service cancellations.

We will alert our customers as soon as we can of any changes to regular sailing timetables. Please continue to check your MyFerry App and subscribe to Travel Alerts for the destinations you travel to frequently. Please understand that unforeseeable changes sometimes happen last minute.

We apologise in advance for any inconvenience this causes and thank you for your patience.

Maintenance works starting under Pier 2

Maintenance works starting under Pier 2

Maintenance works starting under Pier 2.

To keep Pier 2 safe and functional maintenance works have commenced. This will run from June to August, the works will be noisy however are necessary. To enable truck access the canopy over Pier 2 has been removed. It will be reinstated following the works. For more information visit www.AT.govt.nz/downtown.

We apologise for any inconvenience caused.

Clarification of Free Public Transport Day

Clarification of Free Public Transport Day

To support Auckland Transport’s 100 Million Passenger Trip celebrations, Fullers360 and AT are pleased to confirm that Devonport ferry services and Waiheke bus services will be fully included in the promotion on Sunday 23 June 2019, from the first service of the day to the last service of the day.

In addition, we will also extend this offer to all holders of Fullers360 multi-ride pass products (including Monthly Pass holders, 10-trip flexi pass and 40 trip tickets).

This is to allow us to say thank you to our regular customers for their on-going support and contribution in helping Auckland Transport achieve this significant milestone. On the day, holders of these passes will simply have to show their passes to our friendly customer service staff and board without any scanning.