Travel Alerts

Gulf Harbour Service Alert - 11th August 2022

Please be advised due to an unexpected vessel breakdown the 05:15pm Auckland - Gulf Harbour sailing and the 06:15pm Gulf Harbour - Auckland sailing has now been replaced by alternative transport (bus)

We apologise for any inconvenience and thank you for your patience.

We will do our best to provide accessible alternative transport. Please contact us on 0800 FULLERS so we can ensure the alternative transport provided works for you or provide specialised transport. 

Ticket changes for Devonport ferry services

Please be advised now that the Fullers360 Devonport ferry service has been fully integrated into AT’s public transport network, ticketing for this service will soon change to be aligned to the same ticketing platform as other AT contracted services.

• From 19 August 2022, Fullers360 10-trip FlexiPass and Fullers360 Monthly Passes will no longer be available for purchase for Devonport services.
• From 30 November 2022, Fullers360 10-trip FlexiPass and Fullers360 Devonport Monthly Passes will no longer be accepted for travel.

Now that the service is part of AT’s public transport network, passengers are encouraged to use an AT HOP card for their travel.

For more information about these ticketing changes, please visit AT’s website at: AT.govt.nz/ferryfares

Service disruptions expected

Due to ongoing staff shortages, primarily related to sickness and industry-wide skills shortages, Fullers360 is experiencing higher levels of service disruptions. We anticipate further ferry services will be delayed, cancelled or replaced with alternative transport services in the short-term.

We apologise sincerely to our customers who may be impacted by service disruptions. We are working hard to maintain current timetables and to minimise disruption to customers as much as possible and will continue to give customers as much notice as possible when service disruptions cannot be avoided.

Please remember to wear your face mask inside ferry terminals and onboard, refrain from travelling if you feel unwell, and be kind to our crew who are doing their best to keep our services running smoothly.

To read more, visit https://www.fullers.co.nz/customer-updates/customer-updates/service-disruptions-expected/.

Auckland Transport Matiatia wharf works

Please be advised from Monday, 8 August Auckland Transport (AT) will begin stage two of the Matiatia Wharf renewal project.

For this work to happen safely, AT will need to close the main wharf. When this happens, all ferry services will be relocated to the old wharf. Temporary shelter, new AT Hop machines and signage will also be installed on the old wharf.

For more information please visit https://at.govt.nz/projects-roadworks/matiatia-improvements/