Discover Rangitoto Island

Frequently Asked Questions

• How far in advance do I need to arrive for my ferry?

  If you have pre-purchased tickets from our website or MyFerry app, please make sure you have printed or downloaded your e-ticket BEFORE you leave home. This option allows you to go straight to boarding.
  
  If you are travelling from the Downtown ferry terminal please allow AT LEAST 45 minutes before your ferry departure to navigate the terminal and board your ferry. Please note the time provided is estimated and does not include car parking and walk time to terminal. Click here to learn more.

  Please use the current Ferry Terminal Pier Map below as a guide - the red dotted lines show where pedestrian access is available:

  

• How do I pre-book my ferry trip or tour online to avoid ticket queues?

  Choose the destination or tour (and date of travel if applicable) and click ‘buy now’ and follow the transaction instructions to complete your purchase online. You’ll receive a confirmation email and your e-ticket to either print at home or download BEFORE you leave home so you can go straight to your boarding pier [indicated on the ticket].
  Click here to learn more. 

  We recommend purchasing your tickets in advance of travel and arrival at the ferry terminal, especially during the peak of summer and public holidays.

• What are the Department of Conservation rules for visiting Rangitoto Island?

  Please see the Department of Conversation website for details: https://www.doc.govt.nz/parks-and-recreation/places-to-go/auckland/places/rangitoto-island/

   

• How long should I stay on the island?

  Ferries travel to Rangitoto Island frequently throughout the day so you have the choice of staying there for a morning, an afternoon or the whole day.

• Is there a cafe on the island?

  There are no food outlets on the island so please bring your own food and water. There are cafés on board most of our ferries, so you can purchase food before you get off, but all food must be packed in a rodent-proof, sealed container (e.g. hard plastic).

• What do I need to bring?

  • Good walking shoes, sun block and a sun hat. The heat reflecting off the volcanic rock can be intense.
  • Swimming gear and a towel during summer.
  • Plenty of water, snacks and lunch in sealed, rodent-proof containers. There is no food for sale on the island! If staying overnight it is wise to bring enough food for an extra day in case the boat is cancelled due to bad weather.
  • A rain jacket, depending on the time of year and conditions.

  There are no rubbish bins on pest-free islands. Please remember to take all your rubbish, including leftover food, off the island with you. Read more about visiting a pest-free island here.

• What do I need to do when visiting a pest free island?

  • Please check your bags for stowaways, such as mice, rats, Argentine Ants and Rainbow Skinks to name a few.
  • Ensure your footwear, clothing and bags are clean and free of soil and seeds.
  • Your lunch must be packed in a rodent-proof, sealed container (e.g. hard plastic).
  • No open bags or boxes will be allowed on-board. Everything you bring must be sealed or zipped closed.

  There are no rubbish bins on pest-free islands. Please remember to take all your rubbish, including leftover food, off the island with you. Read more about visiting a pest-free island here.

• Is this destination suitable for children?

  Yes, Rangitoto Island is great for children 5 years and over, as there are lava caves, native bush and beaches to explore. If the kids aren’t up for the full 3.1km walk to the summit, we offer a 4WD road-train tour to the base of the summit. More information about the tour is available here.

• Can I bring a children's stroller?

  We don’t recommend you take strollers or push chairs to the island. If you have small children and want to walk to the summit, we recommend you use a baby carrier/backpack instead.

• Is the island wheelchair friendly?

  Unfortunately both Rangitoto Wharf and Islington Bay Wharf are not wheelchair accessible.

• Can I bring a bicycle, scooter, and skateboard to the island?

  No. These items aren’t permitted on the island.

• Can I take my dog to the island?

  Dogs are not permitted on Rangitoto Island. You can take a disability assist dog into controlled dog areas without the need for a permit if it is kept under control at all times.

   

• Are there toilets on the island?

  Yes, toilets are located at the information area at Rangitoto Wharf, at Islington Bay and McKenzie Bay. There are no toilets available at the summit.

• Is there cellphone coverage on the island?

  Yes, mobile coverage is available on Rangitoto Island.

• Is my ticket valid for future dates, or only the day/time specified on the ticket?

  Bookings are recommended for all departures to Rangitoto Island. Coming off the island you have a choice of time as you don't have to book the return time, but tickets are same day return only.

• Can I stay on the island overnight?

  The Rangitoto Island Historic Conversation Trust rents out two baches that can be booked via rangitoto.org. Camping is not permitted on the island, however you can camp on neighbouring Motutapu, which is connected to Rangitoto Island by a causeway. To find out more about staying on Motutapu Island click here.

• Is the ferry to Rangitoto Island a direct service?

  Select sailings may travel via Devonport to pick up or drop off customers.

• What time is the last ferry off the island?

  Don’t get stranded! Make sure you check the time of the last ferry at the start of your trip. There is a clock on the wharf when you arrive on the island which will show the last departure each day – and there is no accommodation on the island. If you do get stranded or lost please call Fullers on 0800 385 5377 or the Rangitoto DOC Field Officer on 0272 974 868. Costs will be incurred for a pick up outside our scheduled services. In case of extreme emergency, please call 111.

• What happens in the event of bad weather, or when the ferry is unable to run due to sea conditions?

  From time to time, adverse weather conditions require us to sail into Islington Bay Wharf instead of Rangitoto Wharf. This means there are some changes to your walking time on the island. It may take up to an extra hour to walk to and from the summit from Islington Bay, and the track is shared by vehicles including our 4WD road train. We recommend you plan your walk accordingly and note the time of the last ferry off the island. If you are unsure of which wharf we will be sailing to, please check the website for any travel alerts, or call our customer service team on 09 367 9111 on the morning of your departure.