Especially in the summer, our island destinations are incredibly popular with both locals and visitors alike. We’ve put together some tips to help make your trip as smooth and enjoyable as possible:
PRE-PURCHASE YOUR TICKETS ONLINE
Purchase your tickets online to save you time on the day you’re travelling. You can print your tickets at home or simply present your mobile phone when boarding.
CHECK THE HIGH SEASON TIMETABLE
We switched to our Summer Timetable on Monday, 14 October 2019. For some routes, this means our services are more frequent throughout the day. Make sure to check the current timetable on your MyFerry app or on our Timetables and Fares page.
Waiheke Island: we recommend arriving 45 minutes before your desired departure time to avoid missing your first-choice sailing. Waiheke Island residents can board through the Residents Lane
. Our staff are working hard to get everyone on board as efficiently as possible and on their desired sailing.
Coromandel, Rangitoto Island, Rotoroa Island and Tiritriri Matangi Island: please check in at the Information Centre/Ticket Office 30 minutes prior to departure. If you purchased your tickets online and have them on your phone, or if you printed your tickets at home, you do not need to check-in at the Fullers360 Centre/Ticket Office. You can proceed directly to Pier 13 to wait to board your ferry.
ALLOW MORE TIME
Please arrive at least 45 minutes before your sailing time if you are buying tickets on the day of travel at the Downtown Ferry Terminal. The Downtown Ferry Terminal is busy year-round – and especially on sunny Saturday and Sunday mornings in the warmer months. As there are significant redevelopment works happening through summer, this could result in pier changes and alternative walking paths to your pier. Read more about the Downtown Programme
TRAVEL OUTSIDE OF PEAK TIMES
Have a think about the time you’re travelling. If you don’t have a specific time to arrive at your destination, why not travel earlier or later in the day.
CHECK IN AT i-SITE Visitor Information Centre
Our Pier 13 Ticket Office and Quay St Info Centre is now closed as work on the Downtown Waterfront Public Space is in full swing. For services departing from Pier 13 (Coromandel, Gulf Harbour, Hobsonville Point/ Beach Haven, Rangitoto Island, Rotoroa Island and Tiritiri Matangi Island), please check in and/or purchase your tickets at the Fullers360 Information Centre/Ticket Office before heading over to Pier 13. See the walk map from the Ticket Office to Pier 13 here
If you purchased your tickets online and have them on your phone, or if you printed your tickets at home, you do not need to check-in at the Fullers360 Centre/Ticket Office. You can proceed directly to Pier 13 to wait to board your ferry.
Pack your essentials
Remember to dress for the weather. Conditions can change rapidly in the Hauraki Gulf, so bring your sunblock and hat, plus layers and rain gear if the weather takes a turn. Remember any medications you may require for your trip, as well as water, lunch and snacks if you’re heading to an island without shops.
Complete the biosecurity checklist
If you’re travelling to a pest free island, you’ll need to check your gear for stowaway pests, ensure your bags are sealed and clean your shoes. Please make sure you understand what you need to do before you go and allow plenty of time before you depart to complete these biosecurity checks. Read more about biosecurity and visiting pest free islands
Queues or unexpected changes out of our control can be frustrating for everyone - please be kind to our staff who are working hard to get you to where you need to be.
Love thy Neighbour
We all like a bit of space on board the ferry, however when it’s busy we ask that bags are placed on the floor or luggage racks and not on seats, so others can sit down. That way everyone can have a comfortable trip.