Overview

Especially in the summer, our island destinations are incredibly popular with both locals and visitors alike. We’ve put together some tips to help make your trip as smooth and enjoyable as possible:

CHECK THE HIGH SEASON TIMETABLE

We switched to our Summer Timetable on Monday, 14 October 2019. For some routes, this means our services are more frequent throughout the day. Make sure to check the current timetable on your MyFerry app or on our Timetables and Fares page.

ARRIVE EARLY

For Coromandel, Rangitoto Island, Rotoroa Island and Tiritriri Matangi Island, please check in at the Pier 2 Information Centre/Ticket Office 30 minutes prior to departure.

For Waiheke Island services, we recommend arriving 30 minutes before your desired departure time to avoid missing your first-choice sailing. Waiheke Island residents can board through the Residents Lane. Our staff are working hard to get everyone on board as efficiently as possible and on their desired sailing.

ALLOW MORE TIME

Please arrive at least 30 minutes before your sailing time. The Downtown Ferry Terminal is busy year-round – and especially on sunny Saturday and Sunday mornings in the warmer months. As there are significant redevelopment works happening through summer, this could result in pier changes and alternative walking paths to your pier. Read more about the Downtown Programme.

TRAVEL OUTSIDE OF PEAK TIMES

Have a think about the time you’re travelling. If you don’t have a specific time to arrive at your destination, why not travel earlier or later in the day.

PRE-PURCHASE YOUR TICKETS

Purchase your tickets online to save you time on the day you’re travelling. You can print your tickets at home or simply present your mobile phone when boarding.

CHECK IN AT PIER 2 INFORMATION CENTRE/TICKET OFFICE

Our Pier 4 Ticket Office is now closed as work on the Downtown Waterfront Public Space is in full swing. For services departing from Pier 4 (Coromandel, Gulf Harbour, Hobsonville Point/ Beach Haven, Rangitoto Island, Rotoroa Island and Tiritiri Matangi Island), please check in and/or purchase your tickets at the Information Centre/Ticket Office at Pier 2 before heading over to Pier 4.

Pack your essentials

Remember to dress for the weather. Conditions can change rapidly in the Hauraki Gulf, so bring your sunblock and hat, plus layers and rain gear if the weather takes a turn. Remember any medications you may require for your trip, as well as water, lunch and snacks if you’re heading to an island without shops.

Complete the biosecurity checklist

If you’re travelling to a pest free island, you’ll need to check your gear for stowaway pests, ensure your bags are sealed and clean your shoes. Please make sure you understand what you need to do before you go and allow plenty of time before you depart to complete these biosecurity checks. Read more about biosecurity and visiting pest free islands.

Keep cool

Queues or unexpected changes out of our control can be frustrating for everyone - please be kind to our staff who are working hard to get you to where you need to be.

Love thy Neighbour

We all like a bit of space on board the ferry, however when it’s busy we ask that bags are placed on the floor or luggage racks and not on seats, so others can sit down. That way everyone can have a comfortable trip.
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