Overview

Due to ongoing staff shortages, primarily related to sickness and industry-wide skills shortages, Fullers360 is experiencing higher levels of service disruptions.

Like many businesses, the environment we are operating in is challenging at the moment. The wider travel and tourism industry has been experiencing a skills shortage for some time now and the steady rise in COVID-19 cases and other winter-related illnesses continues to impact our business, requiring changes to our services at short notice.

As such, we anticipate further ferry services will be delayed, cancelled or replaced with alternative transport services in the short-term.

We are working hard to maintain current timetables and to minimise disruption to customers as much as possible. We will continue to communicate regularly about affected services online at fullers.co.nz and on the MyFerry app and we’ll do our best to give customers as much notice as possible when disruptions cannot be avoided. However, on some occasions disruptions may be last minute. 

We apologise sincerely to our customers who may be impacted. We are doing everything we can to minimise disruptions and maintain current timetables. Cancelling services is a last resort for our business.

The health and safety of customers and our people remains our number one priority. Please remember to wear your face mask inside ferry terminals and onboard, refrain from travelling if you feel unwell, and be kind to our crew who are doing their best to keep our services running smoothly.

Thank you for your understanding and patience.

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