Electric Hydrofoil Experience - Terms and Conditions

Your ticket includes:

• A return trip on the electric hydrofoil ferry departing from Viaduct Harbour Marina for a harbour cruise.
• One premium beverage (either champagne, light beer or a non-alcoholic option), together with an appetiser, are included with your ticket.
• Refreshment options may vary based on availability and cannot be substituted or changed on the day of your experience.

• Tickets are capacity-managed and subject to availability at the time of booking.
• The hydrofoil ferry has a maximum capacity of up to 8 guests per trip.

• The vessel is not suitable for children under 16 years or infants. Guests must be 16 years or older.
• Guests aged 16 or 17 must be accompanied by a parent or guardian.
• Given the size and safety requirements of this vessel, wheelchair access is not currently available.
• If guests require boarding assistance, they should make contact in advance by calling 0800 FULLERS.

• The average passenger weight must not exceed 85kg; if booking as a couple or group, ensure the total combined weight does not exceed this limit.
• The total combined weight of all guests aboard must not exceed 850kg. 

• The hydrofoil ferry experience is subject to operational conditions and safety considerations and regulations.
• If the vessel cannot foil due to weather or unforeseen circumstances, you may be offered either:
• A refund; or
• Rebooking on another service (subject to availability and capacity).

• Tickets are valid only for the date and time printed at the time of purchase.
• Tickets are non-transferable and cannot be resold or exchanged.

• Changes or cancellations must be made at least 48 hours prior to your scheduled departure.
• No refunds or changes are available within 48 hours of travel.
• Refunds will be provided if Fullers360 cancels the service for reasons within its control.

• If the experience is cancelled due to adverse weather conditions, you will be notified on the morning of your scheduled departure.
• In the event of a weather cancellation, you may choose to:
• Receive a full refund, or
• Rebook on another service (subject to availability).

• Guests must arrive at least 15 minutes prior to their scheduled departure time to complete a mandatory safety briefing.
• Late arrivals may result in denied boarding without a refund.

• No large personal items (e.g., suitcases or large backpacks) are permitted on board.
• There are no toilet (or washroom) facilities on the vessel.

• If you miss your scheduled departure, rebooking may be offered, subject to capacity.
• Refunds are not available for missed departures.

• Fullers360 strives to provide you with an exciting and safe experience. Please note that our crew/Skipper will run through a detailed safety briefing prior to you boarding the vessel which includes some of the vessel manoeuvres, including controlled landing and other features of the vessel design (and experience) that are unique to a hydrofoil experience compared to a passenger ferry or other boat, for example. Throughout the experience, you will need to remain seated at all times and comply with all our crew/Skipper instructions.
• In participating in this experience, the passenger (“you”), agree and expressly acknowledge that participating in this experience carries a certain level/degree of risk and by agreeing to participate, you personally assume liability for those risk(s).  If any liability is attributed to Fullers360, our liability is limited to the ticket price paid by you to Fullers360 for this experience.
• You also agree to the maximum extent permitted by law, to waive and release Fullers360 and it’s officers, contractors, employees and any subsidiary or related company from any liability, claims, losses and/or damages caused by injury, loss or damage to your property.
• To participate in this experience, you should be in good health, including physical health and not suffer from an existing or underlying medical or other condition that may be aggravated by this experience. If you are unsure, we recommend you seek advice from your health/medical practitioner before joining us on this hydrofoiling experience.
• Guests are responsible for their personal belongings. Fullers360 is not liable for lost or damaged items.
• Disruptive or unsafe behaviour may result in denied boarding or removal from the service.

For further details, refer to Fullers360’s general conditions of travel at - Terms and conditions