Residents Lane helps Waiheke residents board their preferred sailings and get home during especially busy times in the summer season.

Hours of Operation

Waiheke Residents Lane will be open daily during the high season timetable, from 14 October 2019 to 3 May 2020.

From Downtown Auckland:

9.00am – 6.00pm

From Matiatia (Waiheke Island):

3.00pm – 6.00pm

Eligible Pass Types

Waiheke Island residents with the following pass types are eligible to use the Residents Lane boarding queue. Please note that from Saturday, 21 December, we’ll be requiring proof of residency or employment on the island in addition to some pass types. More information will be available soon.

  • Monthly Pass
  • 40-Trip Ticket
  • Off-Island Ticket
  • AT SuperGold Card*
  • FlexiPass*

* These pass types will require proof of Waiheke residency / employment from Saturday 21 December.

We’ll be providing instructions to claim a resident ID from our Matiatia Ticket Office shortly. Prior to 21 December, please understand that this queue is intended for Waiheke residents, and our team will use their best judgement when allowing use of Residents Lane.

How boarding works

The Waiheke Island Residents Lane is intended to help all Waiheke residents make it on to their preferred sailing during the especially busy visitor season.

  • Residents must show one of the above pass types to access the queue.
  • At boarding, crew will open the Residents Lane queue just before the general visitor queue.
  • Then the general visitor queue will also begin boarding. From then on, there will be dual boarding of the Residents Lane and general queue.
  • Residents Lane will remain open for each sailing until capacity is reached or the boarding gates are about to close.

We strongly advise residents to arrive in the Residents Lane at least 10 minutes prior to the scheduled sailing. This will make the boarding process easier and smoother for everyone.  


If you have any questions, please ask our ticket office staff or wharf hosts for any clarification about Residents Lane.