Discover Waiheke Island

Frequently Asked Questions

• How far in advance do I need to arrive for my ferry?

  If you have pre-purchased tickets from our website or MyFerry app, please make sure you have printed or downloaded your e-ticket BEFORE you leave home. This option allows you to go straight to boarding.
  
  If you are travelling from the Downtown ferry terminal please allow AT LEAST 45 minutes before your ferry departure to navigate the terminal and board your ferry. Please note the time provided is estimated and does not include car parking and walk time to terminal. Click here to learn more.

  Please use the current Ferry Terminal Pier Map below as a guide - the red dotted lines show where pedestrian access is available:

  

• How do I pre-book my ferry trip or tour online to avoid ticket queues?

  Choose the destination or tour (and date of travel if applicable) and click ‘buy now’ and follow the transaction instructions to complete your purchase online. You’ll receive a confirmation email and your e-ticket to either print at home or download BEFORE you leave home so you can go straight to your boarding pier [indicated on the ticket].
  Click here to learn more. 

  We recommend purchasing your tickets in advance of travel and arrival at the ferry terminal, especially during the peak of summer and public holidays.

• Where do tours depart from?

  A trial is currently in place for a new departure point for all tour operators on the island, and this carpark is an easy five minute walk away.

  Once you exit the ferry terminal, turn right and follow the yellow penguin footprints to your tour transport/operator.

  Click here to view the map and familiarise yourself with the walk before you arrive. If you’re unsure of where to go, please feel free to talk to one of the Auckland Transport staff on the wharf area or the Fullers Ticket Office Team within the terminal.

• I'm travelling on a Christmas Day, what do I need to know?

  If you're travelling to Waiheke on Christmas Day please be aware that, due to it being a public holiday, businesses will be closed for the day. It's still a great place to visit, so unless you're packing a picnic it might pay to call ahead before you travel.

• How long should I stay on the island?

  Waiheke is an easy trip from Auckland City – perfect for a special meal, a full day adventure or even a weekend getaway. We recommend dedicating at least half a day to experience the island.

• Can I take a car on the Fullers360 ferry to Waiheke Island?

  No you can't take a car on a Fullers ferry, as we operate a passenger service only, however you can hire a car or scooter – check out our Drive Waiheke package for a cost-effective option.

• What part of the island does the Fullers360 ferry arrive into?

  The Waiheke Island Fullers360 ferry service arrives at Matiatia Wharf, located on the western side of the island. This is the main wharf, where most tours, bus services and taxis originate from.

• Is there a ferry service that arrives into Orapiu Wharf?

  Fullers360 operates services to Orapiu which is at the remote south-eastern end of the island. Here you can also catch a ferry to Rotoroa Island and the Coromandel Peninsula.

• What transport options are available to get around Waiheke Island?

  There are plenty of options for travel once you get to Waiheke, from a convenient Hop-on Hop-off bus to public buses to car/scooter hire to taxis. Fullers operates the Waiheke Island Explorer Hop-on Hop-off Bus which meets the ferries on arrival every 30 minutes during Summer (operating between 9.50am and 7.15pm). Read more about the flexible tour here. You can also hire a car or scooter – check out our Drive Waiheke package for a cost-effective option.

• Are there public buses on Waiheke Island?

  Yes, Waiheke Bus Company operates a network of public bus service to transport you to key parts of the island. Most services connect with the ferry arrivals and departures. For more information and timetables visit our section on the Waiheke Bus Company.

• What do I need to bring?

  This varies depending on how long you plan to stay and which activities you plan on doing. If you’re planning to explore the beaches and walking trails, wear good walking shoes, plus bring sun block and a sun hat, swimming gear and a towel during summer. We’d also recommend bringing a rain jacket and warm clothing, depending on the time of year and conditions. There are plenty of cafés and restaurants on the island, so there’s no need to bring your own food.

• Is this destination suitable for children?

  Yes, Waiheke is a perfect place for a family day out.

• Can I bring a children's stroller?

  Yes, but please be aware that access to some walking trails will be difficult, as well as the buses.

• Is Matiatia Wharf wheelchair accessible?

  Yes, Matiatia Wharf is wheelchair accessible, however the buses on Waiheke Island are not. Orapiu Wharf is not wheelchair accessible.

• Can I bring a bicycle?

  Yes, there are dedicated bike racks on all our Waiheke Island ferries. Using these storage options reduces the risk of your bike falling and causing damage or injury.

  E-bikes and e-scooters need to be stored on the back deck of the vessel. For safety reasons, they can’t be stored inside the cabin because of their lithium batteries. Please ensure you position your e-bike or e-scooter safely and out of the way of other passengers.

• Can I take my dog to the island?

  Yes, dogs travel free with any fare-paying passenger. Dogs can travel inside the cabin but we ask they are kept inside a suitable crate, cage or pet carrier. Official service dogs can travel inside the cabin and do not have to be kept in a crate, cage or pet carrier. There is also allocated seating on the external decks for those travelling with pets.

• Is there cellphone coverage?

  Yes, mobile coverage is available on Waiheke Island.

• Can I stay on the island overnight?

  Yes, there are plenty of accommodation options across the island. We recommend booking in advance, especially in the peak summer season. As most of our ferry tickets to Waiheke are open return, meaning you can return to Auckland City on any day of your choosing, on any sailing – as long as it hasn't reached capacity.

  IMPORTANT: A same day return ticket does not allow an overnight stay at any of our destinations. Avoid disappointment on the day and check you book the correct return ferry trip!

• Is the Fullers360 ferry to Waiheke Island a direct service?

  Select sailings may travel via Devonport to pick up or drop off customers.

• How long are Waiheke Island ferry tickets valid for?

  Unless specified otherwise, Waiheke Island ferry tickets are valid for one year of the purchase date. These open tickets don’t specify a time or date you must travel, so you may take any sailing that suits your schedule - as long as it hasn't reached capacity.