COVID-19 Customer Update 02-04-20 6:45PM

Passenger Registration Process

We have implemented a passenger register at boarding to record contact details of those using our services on the Waiheke and Devonport routes, during the Level Four alert.

Before boarding our vessels, you are required to provide your full name, contact details and reason for travel to our ticket office staff at a safe distance.

Passenger details will be kept for the duration of the Level Four Alert. The details will only be accessed by the Ministry of Health if contact tracing is required or by New Zealand Police if there has been a breach of the essential travel guidelines.

If you are not travelling as an essential worker, or to access an essential service you are not able to travel with us during the Level Four Alert. For further details on what constitutes essential travel you can find more information on the NZTA website here: nzta.govt.nz/.

We appreciate your cooperation.

COVID-19 Customer Update 27-03-20 4:45PM

During the level 4 alert our services will continue to run at a reduced alternative timetable for those passengers requiring essential travel.

All timetables have been updated and can be found here: fullers.co.nz/covid-19-updates/ and here fullers.co.nz/timetables-and-fares/. Please check the timetables before planning your travel.

Throughout the level 4 alert public transport will only be available for those working in essential services or to access essential services, and to move essential goods. For the safety of our crew and passengers we ask everyone to please follow this guidance.

We are providing free of charge essential travel on the following services: Waiheke, Devonport, Hobsonville Point, Beach Haven and Half-Moon Bay.

Thank you for practicing kindness and patience towards your fellow passengers and our crew as we move through this time together - our people and the communities we connect are our priority.

COVID-19 Customer Update 27-03-20 3:00PM

Changes to freight travel

Following the latest guidance received from the Government, Fullers360 is required to limit the freight it receives and transports. Freight will only be accepted if it has arrived via a courier company. This change is effective immediately. Crew are not able to accept packages that are not delivered via a courier company.

This is in line with government guidance and will be a service that is monitored by New Zealand police.

For further information please visit: https://transport.govt.nz/about/covid-19-alert-level-4-transport-essential-services/

The guidance is subject to change as the response to COVID-19 evolves. Please keep checking back here for additional updates.

Thanks for your understanding.

COVID-19 Customer Update 25-03-20 4:30PM

Timetable Update

From tomorrow we will operate our services with an alternative timetable to support those who need essential travel with us.

The modified timetable will be in place for the next four weeks while New Zealand is in a level 4 alert lockdown.

During this time public transport will only be available for those working in essential services, for medical reasons, to access essential services including get to the supermarket, and to move essential goods.

Please follow these guidelines during this time to ensure our crew and customers are kept safe.

For new timetable for Waiheke and Devonport please visit fullers.co.nz/covid-19-updates/covid-19-timetables/.

We are really pleased to let our customers know we will be providing free services across all of our network during the level four lockdown period. This includes Waiheke and Devonport services.

Please use your hop card as normal and for those using passes you will not need to scan your ticket.

We are currently in the process of updating our website timetables for all routes and will notify our customers as soon as this is complete.

Please practice kindness and patience towards your fellow passengers and our crew - our people and the communities we connect are our priority.

COVID-19 Customer Update 24-03-20 3:00PM

Please be advised that our commuter ferry services, and Waiheke bus services will continue to run as scheduled on Tuesday 24th March and Wednesday 25th March until the last scheduled departure across all our routes.

From Thursday 26th March our services will run on an alternative timetable. We are currently working on the alternative timetable and plan to release the schedule as soon as it is available.

The Government announced on 23 March 2020 that New Zealand will be placed at alert Level 4 from 11.59pm on Wednesday 25 March. Public transport and ferry travel are an essential service and our operation will continue to run throughout the four-week period.

It’s important to note, that several routes are key to keeping people connected to Auckland - we take our role in supporting these communities seriously. Our operation will look different, but our focus remains the same – getting Aucklanders to where they need to be.

We encourage all our passengers to keep an eye on the Fullers360 website and My Ferry App as we release the new timetable.

We ask you to please observe the following physical distancing measures:

  • Observe the 1.5meters – 2meters social distancing on board vessels and in queues
  • Make use of the space on board our vessels
  • Wash your hands regularly with soap and water
  • If you are unwell, please use PPE gear while you travel with us
  • Please be kind to our crew who are working hard to get you where you need to be.

For information specific to customers who are travelling to self-isolate please visit: fullers.co.nz/customer-updates/customer-updates/covid-19-update-22-03-20-600pm/

COVID-19 Customer Update 23-03-20 9:10PM

Tourism Product and Services Temporary Suspension

Following today’s announcement, we have temporarily suspended all Fullers360 tourism products and tours effective immediately.

Keeping our crew, customers and New Zealand safe is a top priority as we get through this, together.

For any enquiries on current or future bookings please reach out to our customer care team, enquiries@fullers.co.nz.

We will endeavour to get back to you as soon as is possible during normal office hours. We will notify our customers when we are able to reinstate these products and we hope to have you back exploring the Hauraki Gulf shortly.

Customer Updates Archive