COVID-19 Customer Update 12-08-20 2:15PM

Our services at Alert Level Three 

Following the Government Announcement, the Auckland region is in alert level three from 12 noon on Wednesday 12th August, for 3 days. Here is what this means for our Fullers360 services:


Services cancelled and on hold until Friday 14th of August include: Rangitoto Island ferry, Waiheke Winter Wine & Dine, and the Waiheke Explorer Hop-on Hop-off bus.

All other Fullers360 timetables are unchanged until further notice. We encourage all customers to keep an eye on the website for updates and MyFerry app for alerts as the situation unfolds and we adjust accordingly.

Passenger Guidelines

We ask all passengers to follow the 2-metre physical distancing guidelines between yourself, fellow travellers and crew at all times. We also encourage passengers to wear a face mask or covering.

To ensure there is enough space to maintain physical distancing on board, our passenger capacity will be reduced until Friday 14th August. We will be operating with 50% passenger capacity on Waiheke Island and Devonport routes, and 20% passenger capacity on all other services.

Health & Safety

The health and safety of our passengers and crew, is a top priority. Our increased cleaning regimes and regular disinfecting of vessels, including fogging, have continued throughout all levels, and will continue. We want to ensure our passengers feel safe while travelling with us at every alert level.

There is hand sanitizer available on wharves, and onboard vessels, as well as hand soap in the rest rooms. For added safety, our sneeze guards will remain in place at our ticket offices, and onboard cafes. 

Personal Responsibility

While travelling with us, it’s important everyone follows the guidelines of alert level three, outlined by the Ministry of Health here: https://covid19.govt.nz/covid-19/restrictions/auckland/

If you are unwell, please stay home. A reminder that the use of Public Transport is restricted to essential travel only.

For more information on alert level three guidelines, please visit: www.covid19.govt.nz/covid-19/

Contact Tracing

The NZ COVID Tracer app from the Ministry of Health helps you protect yourself, your friends, your whānau and your community by enabling faster contact tracing.

The NZ COVID Tracer app posters will continue to be displayed on the wharves, and onboard our vessels. Please click here to download the app if you haven’t previously: https://www.health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus/covid-19-novel-coronavirus-resources-and-tools/nz-covid-tracer-app

We also have manual passenger registers on all our vessels, located at the onboard cafes.

As we all adjust to alert level 3, please continue to be kind and considerate of one another, and our crew.

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