Overview

COVID-19 – return to Red

New Zealand moved back to the Red phase of the Traffic Light System at 11.59pm on Sunday, 23 January. Ferry services remain unchanged until further notice. On board cafes will be closed until further notice.

Please remember to wear your face mask or covering in ferry terminals and on board, scan in using the NZ COVID Tracer app, remain seated throughout your journey and be kind to our crew who are doing their best to sail safely.

 

Skills shortage impacts services from 10 January

Fullers360 advises customers that some services on the Gulf Harbour and Half Moon Bay routes will be moved to alternative transport (bus), because of an industry-wide skills shortage predominantly due to the long-term impact of Covid-19. Six services to Waiheke are suspended.

From 10 January to coincide with the return to normal schedules for Auckland Transport services, the revised schedules will operate for the Gulf Harbour, Half Moon Bay and Waiheke Island routes.

Fullers360 has contained the move to alternative transport and suspended services to as few as possible to provide ample frequency in the timetables for customers.

We aim to limit the alternative transport services to the end of February/early March, and will communicate any further scheduling changes should they be required.

To view up to date timetables, please click here.


Increased sailings for Auckland Transport ferry services

From Monday, 10 January all Auckland Transport ferry services will return to full timetables. This includes sailings to Bayswater, Beach Haven, Birkenhead, Half Moon Bay, Hobsonville Point, Gulf Harbour and Te Onewa Northcote Point.

Seven Gulf Harbour and two Half Moon Bay services will move to alternative transport (bus) due to the sustained industry-wide skills shortage. Six services for Waiheke are also impacted and will be suspended.

We sincerely apologise to our customers who may be impacted by suspended or alternative services.

To view timetables, please visit this link.


Fullers360 introduces vaccine guidance

10 December 2021 - 12:30pm

Fullers360 is gearing up for a safe summer on the Hauraki Gulf, announcing that from Friday 3 December, all passengers over 12 years old will be required to be fully vaccinated, vaccine exempt or have returned a negative COVID-19 test within 72 hours of travel before visiting Waiheke Island, Rangitoto Island, Tiritiri Matangi Island, Rotoroa Island and Coromandel.

Residents who live on Waiheke Island will not be required to present a vaccine pass, exemption or a negative COVID-19 test to travel to the island; however, they must present a resident card as proof of residence, in line with the existing resident’s lane program.

Similar to how the Auckland border will be managed, regular spot checks will be in place across these Fullers360 services and passengers may be asked at any time to present their vaccine pass, vaccine exemption or a negative COVID-19 test.

There is no government vaccine pass mandate in place for public transport, but Fullers360 has opted to put these additional measures in place to create the safest possible operating environment for passengers and crew.

Fullers360 remains a public transport provider and an essential service to connect people across the Hauraki Gulf – the following are public transport routes and passengers will not be required to show a vaccine pass, vaccine exemption or present a negative COVID-19 test: Bayswater, Beach Haven, Birkenhead, Devonport Gulf Harbour, Half Moon Bay, Hobsonville Point, Te Onewa Northcote Point.

Timetables will remain unchanged until Wednesday, 15 December when peak summer timetables will begin with increased frequency across the network. This coincides with when Auckland’s border restrictions are lifted and more visitors to the region are anticipated. 

In addition to complying with the vaccination guidance, passengers must follow government guidelines for travelling on public transport by wearing a face covering onboard and inside ferry terminals and scanning in using the NZ COVID Tracer app.

Ferry travel in ‘red’

  • At red, ferry travel remains largely unchanged. Passengers must continue to follow usual COVID-19 government guidance – scan in using the NZ COVID Tracer app, wear a face mask or covering inside ferry terminals and onboard and be ready to present your vaccine pass as needed.
  • Onboard cafes remain closed until further notice and the consumption of your own food and beverage onboard is discouraged, please wait until after your journey with us.
  • We continue to prioritise high levels of sanitisation onboard all vessels. Our staff are wearing PPE when routinely cleaning during their shifts. Shared facilities such as toilets are cleaned more frequently. We have increased cleaning on hard surfaces in addition to the normal cleaning regime we perform for our facilities. We will continue with our ‘fogging’ regime for the fleet and workspaces, as we have done throughout all alert levels.
  • For more information on COVID-19 and public transport please visit govt.nz.

 


Fullers360 resumes sailings for visitors to Waiheke Island

1 December 2021 - 12:29pm

From Friday, 3 December Aucklanders will once again be able to enjoy the wonders of Waiheke Island, as the border lifts and New Zealand moves to the COVID-19 traffic light system.

Visitors will be able to wine and dine across the island with the introduction of eight island experiences, including three indulgent wine tours - the popular Summer Wine and Dine, Twilight Wine and Dine and the brand new Hop-On Hop-Off Vineyard Explorer bus. To find out more about summer products and to book online, click here.

To make sailings as safe as possible, from 3 December onwards, Fullers360 will implement new vaccination travel guidelines for visitors travelling to Waiheke – we are requesting all passengers over 12 years old to be fully vaccinated, vaccine exempt or have returned a negative COVID-19 test within 72 hours of travel. 

Similar to how the Auckland border will be managed, regular spot checks will be in place across these Fullers360 services and passengers may be asked at any time to present their vaccine pass, exemption or a negative COVID-19 test. 

Residents who live on Waiheke Island will not be required to present a vaccine pass, exemption or a negative COVID-19 test to travel to the island, however, they must present a resident card as proof of residence, in line with the existing resident’s lane program.

Most hospitality venues, accommodation and activity providers require customers and guests to be fully vaccinated on Waiheke Island, customer should check any terms and conditions before booking/travelling to the island.

Timetables will remain unchanged until Wednesday, 15 December when peak summer timetables will begin with increased frequency across the network. This coincides with when Auckland’s border restrictions are lifted and more visitors to the region are anticipated. More information on a peak summer timetable will be shared soon.

Ferry travel in ‘red’

  • At red, ferry travel remains largely unchanged. Passengers must continue to follow usual COVID-19 government guidance – scan in using the NZ COVID Tracer app, where possible maintain 1m physical distance from other bubbles, wear a face mask or covering inside ferry terminals and onboard and be ready to present your vaccine pass as needed.
  • Onboard cafes remain closed until further notice and the consumption of your own food and beverage onboard is discouraged, please wait until after your journey with us.
  • We continue to follow government advice and will keep you updated as more information is made available. For more information on where and when you are permitted to travel go to: govt.nz.
  • We continue to prioritise high levels of sanitisation onboard all vessels. Our staff are wearing PPE when routinely cleaning during their shifts. Shared facilities such as toilets are cleaned more frequently. We have increased cleaning on hard surfaces in addition to the normal cleaning regime we perform for our facilities. We will continue with our ‘fogging’ regime for the fleet and workspaces, as we have done throughout all alert levels.

Sailing safely, see you on the water.

 


COVID-19 customer update 09-11-21 11:59pm

At 11.59pm on Tuesday, 9 November Auckland moved to step 2 of alert level 3. Under step 2 ferry services will continue to operate on reduced timetables.

What does this mean for ferry travel?

  • You can use public transport to travel throughout the Auckland region to do exercise, sports or recreation outdoors.
  • You can only travel to Waiheke Island for recreation if you live on the island.
  • The government has advised you must maintain physical distancing on public transport, we are operating with reduced passenger capacity to enable this.
  • Remember to scan in using the NZ COVID Tracer app.
  • Ferries are running to reduced timetables, click here to view them.
  • A face mask or covering must be worn inside ferry terminals and on board.
  • You do not need to wear a face mask or covering if you are under the age of 12 or have medical reasons not to. For more information on exemptions go to: covid19.govt.nz
  • Onboard cafes remain closed and the consumption of your own food and beverage on board is discouraged, please wait until after your journey with us.

We continue to follow government advice and will keep you updated as more information is made available. For more information on where and when you are permitted to travel go to: covid19.govt.nz.

Sailing safely, see you on the water.

 


COVID-19 customer update 11-10-21 6pm

Auckland is at step 1 of alert level 3. This means friends and whānau can reconnect and you can travel throughout the Auckland region to do exercise, sports or recreation outdoors, excluding Waiheke Island.

What does this mean for ferry travel?

  • You can use public transport to travel throughout the Auckland region to do exercise, sports or recreation outdoors.
  • You can only travel to Waiheke Island for recreation if you live on the island.
  • The government has advised you must maintain physical distancing on public transport, we are operating with reduced passenger capacity to enable this.
  • Remember to scan in using the NZ COVID Tracer app.
  • Ferries are running to reduced timetables, click here to view them.
  • A face mask or covering must be worn inside ferry terminals and on board.
  • You do not need to wear a face mask or covering if you are under the age of 12 or have medical reasons not to. For more information on exemptions go to: COVID19.govt.nz
  • Onboard cafes remain closed and the consumption of your own food and beverage on board is discouraged, please wait until after your journey with us.

We continue to follow government advice and will keep you updated as more information is made available. For more information on where and when you are permitted to travel go to: covid19.govt.nz.

Sailing safely, see you on the water.


COVID-19 customer update 20-09-21 5pm

Following the government’s announcement today, Monday 20 September, Auckland will move to alert level 3 at 11:59pm on Tuesday 21 September for two weeks.

In alert level 3 all Fullers360 sailings remain unchanged to continue to enable essential travel for those who need it.

A reminder this means:

  • Waiheke and Devonport sailings are available with hourly sailings.
  • Half Moon Bay, Hobsonville Point and Beach Haven timetables are running on Sunday schedules.
  • Birkenhead, Te Onewa Northcote Point, Bayswater, Gulf Harbour, Rangitoto, Tiritiri Matangi, Rotoroa and Coromandel sailings will be suspended and not operating during alert level 4.
  • To view the essential travel timetables click here.

Please continue to keep an eye on our website and the MyFerry app as we update information.

Essential travel only

While under alert level 3 travel is allowed for essential personal movement in your area such as:

  • accessing essential local services and businesses
  • going to work, however, you should work and learn from home where possible
  • low-risk recreation in the local area
  • extended bubble arrangements in special situations
  • travelling to vaccination appointments.

For more information on where and when you are permitted to travel go to: www.covid19.govt.nz

Remember your mask or face covering

Wearing a face mask or covering is mandatory on public transport for anyone aged over 12 years. It’s also now mandatory to wear your face mask or covering inside ferry terminals, so please remember to keep it on as you queue, board and disembark from your sailing.

Passengers are monitored for the use of face coverings or masks, and our Fullers360 crew are supported by on-wharf security staff who are responsible for enforcing the government guidelines. Where necessary our crew will enlist support from the Auckland Transport on-wharf security officers, and Police, who are both ultimately responsible for enforcing the mandatory mask requirement.

When you wear a mask, you are helping to protect yourself and those around you. Our crew will be wearing face coverings onboard your service. 

Mandatory contact tracing

It is now mandatory to keep a record of your movements either by signing a physical register or by scanning in using the NZ COVID Tracer App to record your service when travelling with us. 

Passenger guidelines

We ask all passengers to follow the two-metre physical distancing guidelines between yourself, and fellow travelers, at all times. 

Onboard cafes will remain closed to customers for purchasing food and beverage. Face masks will still be available for purchase onboard.

The 50% passenger capacity restrictions are in line with government and Auckland Transport guidelines to enable safe physical distancing. 

Personal responsibility

While travelling with us, it’s important everyone plays their part and follows the alert level 3  guidelines outlined by the Ministry of Health here: covid19.govt.nz/covid-19/restrictions/auckland/.

For more information on alert level 3 guidelines, please visit: covid19.govt.nz/covid-19/.

Once again, as we all adjust to alert level 3 please continue to be kind, our crew are doing everything they can to ensure essential ferry travel remains available to Aucklanders during this time.


COVID-19 Customer Update 13-09-21 5pm

Following the government’s announcement today, Monday, 13 September, Auckland will remain at alert level 4 until 11.59pm on Tuesday 21 September.

Fullers360 ferry services remain available to support essential travel only: essential workers, those accessing essential services, and travel to safe workplaces and education providers. To view the alert level 4 essential travel timetables, click here.

Remember, wearing a face mask or covering is mandatory on public transport for anyone aged over 12 years old. It’s now also mandatory to wear a face mask or covering inside ferry terminals, so please remember to keep it on when boarding, throughout your journey and as you disembark.

Please remember to scan in using the NZ COVID tracer app and keep an eye on our website and MyFerry travel alerts as we update information and work to make any required changes for alert level 4 essential service timetables.

Our crew are doing everything they can to ensure essential ferry travel remains available to Aucklanders during this time. Please continue to be kind and if you’re feeling unwell, please stay home.

For more information on essential travel during alert level 4 and COVID-19, please head to www.covid19.co.nz.


COVID-19 Customer Update 30-08-21 4:30pm

Following the government’s announcement today, Monday, 30 August, Auckland will remain at alert level 4 until 11.59pm on Monday, 13 September.

Fullers360 ferry services remain available to support essential travel only: essential workers, those accessing essential services, and travel to safe workplaces and education providers. To view the alert level 4 essential travel timetables, click here.

Remember, wearing a face mask or covering is mandatory on public transport for anyone aged over 12 years. It’s now also mandatory to wear a face mask or covering inside ferry terminals during alert level 4, so please remember to keep it on as you move through terminals.

Please remember to scan in using the NZ COVID tracer app and keep an eye on our website and MyFerry travel alerts as we update information and work to make any required changes for alert level 4 essential service timetables.

Our crew are doing everything they can to ensure essential ferry travel remains available to Aucklanders during this time. Please continue to be kind and if you’re feeling unwell, please stay home.

For more information on essential travel during alert level 4 and COVID-19, please head to www.covid19.co.nz.


COVID-19 Customer Update 23-08-21 5pm

Following the government’s announcement today, Monday, 23 August, Auckland will remain at alert level 4 for until 11.59pm on Tuesday, 31 August.

Fullers360 ferry services will remain running to support essential travel only: essential workers, those accessing essential services, and travel to safe workplaces and education providers. To view the alert level 4 essential travel timetables, click here.

Remember, wearing a face mask or covering is mandatory on public transport for anyone aged over 12 years. It’s now also mandatory to wear a face mask or covering inside ferry terminals during alert level 4, so please remember to keep it on as you move through terminals.

Please remember to scan in using NZ COVID tracer app and keep an eye on our website and MyFerry travel alerts as we update information and work to make any required changes for alert level 4 essential service timetables.

Our crew are doing everything they can to ensure essential ferry travel remains available to Aucklanders during this time. Please continue to be kind and if you’re feeling unwell please stay home.

For more information on essential travel during alert level 4 and COVID-19, please head to www.covid19.co.nz.


COVID-19 Customer Update 19-08-21 12pm

Following the move to alert level 4 at 11.59pm on Wednesday, 18 August Fullers360 maintained most sailing timetables to help people get home.

From Friday, 20 August all Fullers360 sailings will move to COVID-19 alert level 4 essential travel timetables with the following changes coming into effect until further notice:

  • Waiheke and Devonport sailings will revert to previous alert level 4 timetables with hourly sailings.
  • Half Moon Bay, Hobsonville Point and Beach Haven timetables will change to the current Sunday schedule for all days.
  • Birkenhead, Te Onewa Northcote Point, Bayswater, Gulf Harbour, Rangitoto, Tiritiri Matangi, Rotoroa and Coromandel sailings will be suspended and not operating during alert level 4.

To view the essential travel timetables click here.

Please keep an eye on our website and MyFerry travel alerts as we update information and work to make any required changes for alert level 4 essential service timetables.

Ferry travel will remain available to those who need access to essential travel only during alert level 4.

For more information on essential travel during alert level 4 and COVID-19, please head to www.covid19.co.nz

While at alert level 4, our ferry services will be running at 50% passenger capacity in line with government and Auckland Transport guidelines and to enable safe physical distancing.

Essential travel only

While under alert level 4 restrictions, Aucklanders are requested to stay at home.

Our ferry services will be running to support essential travel only. Ferry travel is available to essential workers, those accessing essential services, and travel to safe workplaces and education providers.

Remember your face mask or covering

Wearing a face mask or covering is mandatory on public transport for anyone aged over 12 years. It’s also now mandatory to wear your face mask or covering inside ferry terminals during alert level 4, so please remember to keep it on as you queue, board and disembark from your sailing.

We kindly remind you to continue to please play your part and wear a face mask or covering.

When boarding, passengers are monitored for the use of face coverings or masks, and our Fullers360 crew are supported by on-wharf security staff who are responsible for enforcing the government guidelines. Where necessary our crew will enlist support from the Auckland Transport on-wharf security officers, and Police, who are both ultimately responsible for enforcing the mandatory mask requirement.

When you wear a mask, you are helping to protect yourself and those around you. Our crew will be wearing face coverings onboard your service.

Passenger guidelines

We ask all passengers to follow the two-metre physical distancing guidelines between yourself, and fellow travelers, at all times.

At alert level 4 onboard cafes will be closed to customers for purchasing food and beverage. Face masks will still be available for purchase onboard.

The 50% passenger capacity restrictions are in line with government and Auckland Transport guidelines to enable safe physical distancing.

Contact tracing

Please scan the NZ COVID Tracer app posters onboard our vessels to record your service when travelling with us.

The NZ COVID Tracer app helps you protect yourself, your friends, your whānau and your community by enabling faster contact tracing.

Personal responsibility

While travelling with us, it’s important everyone plays their part and follows the alert level 4  guidelines, outlined by the Ministry of Health here: covid19.govt.nz.

Once again, as we all adjust to alert level 4 please continue to be kind and considerate of one another, including our crew who are committed to keeping those who require our services safe while travelling with us.


COVID-19 Customer Update 17-08-21 8:30pm

Following the move in alert level 4 effective 11.59pm tonight, from Wednesday, 18 August Fullers360 sailings will run to scheduled timetables as normal until further notice except island destinations: Rangitoto, Tiritiri Matangi, Rotoroa and Coromandel.

The following services will continue to run as scheduled on their existing timetables – Waiheke, Devonort, Birkenhead, Te Onewa Northcote Point, Bayswater, Beach Haven, Hobsonville Point, Gulf Harbour and Half Moon Bay.

Please keep an eye on our website and MyFerry travel alerts as we update information, and work to make any required changes for alert level 4 essential service timetables. Until further notice, commuter ferry services remain unchanged as outlined above.

Ferry travel will remain available to those who need access to essential travel only during alert level 4.

For more information on essential travel during alert level 4 and COVID-19, please head to covid19.co.nz.

While at alert level 4, our ferry services will be running at 50% passenger capacity in line with government and Auckland Transport guidelines and to enable safe physical distancing.

Essential travel only

While under alert level 4 restrictions, Aucklanders are requested to stay at home.

Our ferry services will be running to support essential travel only. Ferry travel is available to essential workers, those accessing essential services, and travel to safe workplaces and education providers.

Remember your face mask or covering

Wearing a face mask or covering is mandatory on all public transport at all alert levels.

We kindly remind you to continue to please play your part and wear a face mask or covering while travelling with us.

When boarding, passengers are monitored for the use of face coverings or masks, and our Fullers360 crew are supported by on-wharf security staff who are responsible for enforcing the government guidelines. Where necessary our crew will enlist support from the Auckland Transport on-wharf security officers, and Police, who are both ultimately responsible for enforcing the mandatory mask requirement.

When you wear a mask, you are helping to protect yourself and those around you. Our crew will be wearing face coverings onboard your service. 

Passenger guidelines

We ask all passengers to follow the two-metre physical distancing guidelines between yourself, and fellow travelers, at all times.

At alert level 4 onboard cafes will be closed to customers for purchasing food and beverage. Face masks will still be available for purchase onboard.

The 50% passenger capacity restrictions are in line with government and Auckland Transport guidelines to enable safe physical distancing.

Contact tracing

Please scan the NZ COVID Tracer app posters onboard our vessels to record your service when travelling with us.

The NZ COVID Tracer app helps you protect yourself, your friends, your whānau and your community by enabling faster contact tracing. 

Personal responsibility

While travelling with us, it’s important everyone plays their part and follows the alert level 4  guidelines, outlined by the Ministry of Health here: covid19.govt.nz.

Once again, as we all adjust to alert level 4 please continue to be kind and considerate of one another, including our crew who are committed to keeping those who require our services safe while travelling with us.

Customer Updates Archive

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