Overview

COVID-19 Customer Update 12-03-21 1:30PM

Following the government’s announcement, Auckland moved to alert level 1 at midday on Friday 12 March.

Here is what this means for our Fullers360 services:

Timetables
Waiheke: Services to Waiheke will revert to the peak summer schedule that was in place immediately before Auckland moved into alert level 3 on 28 February. The timetable will change from Saturday, 12 March.

All other destinations: Services to Devonport, Birkenhead, Te Onewa Northcote Point, Bayswater, Beach Haven, Hobsonville, Gulf Harbour and Half Moon Bay will remain unchanged and run on their usual schedules.

All tourism services also remain unchanged including Tiritiri Matangi, Coromandel, Rotoroa Island, Rangitoto and the Explorer Hop on Hop of Bus and Summer Wine & Dine.

America’s Cup finals are this weekend, so we are operating race day timetables when racing takes place. Plan ahead, allow extra time in your journey, and expect delays while we navigate a busy water space. Plan your journey here: [insert AC Hub link]

Face coverings are mandatory on public transport
A reminder to our customers that the government has mandated passengers to wear a mask or face covering on public transport. Please wear your mask or face covering onboard our services and keep it on throughout your journey.

We encourage our customers to please play their part. When you wear a mask, you help protect those around you, while keeping yourself safe.

When boarding, passengers will be monitored for the use of face coverings or masks, and our Fullers360 crew will be supported by on-wharf security staff and Police – who are responsible for enforcing the alert level 1 guidelines.

Fullers360 crew will be wearing masks onboard your service.

Physical distancing
Physical distancing is an important foundation of New Zealand’s COVID-19 response and will continue throughout alert level 1. Be mindful of where you queue, sit, or stand and continue to practice physical distancing.

Contact tracing
The NZ COVID Tracer app from the Ministry of Health helps you protect yourself, your friends, your whānau and your community by enabling faster contact tracing.

Please scan the NZ COVID Tracer app posters onboard our vessels to record your services if you are travelling with us. Please click here to download the app if you haven’t previously: health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus/covid-19-novel-coronavirus-resources-and-tools/nz-covid-tracer-app

If you don’t have the app, we also maintain manual passenger registers on all our vessels to further support contract tracing efforts.

Cleaning and sanitisation
Throughout all alert levels, we have maintained increased cleaning and disinfection on-board our ferries and buses.

We will continue our enhanced cleaning practices and regimes, including regular disinfecting of all vessels, with antimicrobial protection fogging. We want to ensure our passengers feel safe while travelling with us at every alert level.

There is hand sanitizer available on wharves, and onboard vessels, as well as hand soap in the rest rooms. For added safety, our sneeze guards will remain in place at our ticket offices, and onboard cafes.

Our onboard cafes will reopen in alert level 1, please be patient with us while we restock onboard.

Follow the guidelines to keep safe
For more information on alert level 1 guidelines, please visit: covid19.govt.nz/covid-19/

As we all adjust to alert level 1, please remember to wear a mask or face covering, keep at a safe distance, practice kindness and if you’re unwell - stay home.

Thank you for following the guidelines and please continue to be kind and considerate of one another, and our crew.

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