Overview

COVID-19 Customer Update 18-11-20 5:00PM

The New Zealand Government has mandated the use of face coverings on public transport including ferries, starting Thursday 19 November.

We therefore ask all customers to please play their part and wear a face mask or covering while travelling with us. When you wear a mask, you can help protect yourself and those around you. Our crew will be wearing face coverings onboard your service.

When boarding, passengers will be monitored for the use of face coverings or masks, and our Fullers360 crew will be supported by on-wharf security staff and Police – who are responsible for enforcing the government guidelines.

Masks are not mandatory for children under the age of 12, as well as people with a disability or health condition which makes it unsuitable for them to wear face coverings. There are other times when wearing a mask is not required –  for more information please visit: covid19.govt.nz/health-and-wellbeing/protect-yourself-and-others/wear-a-face-covering/#face-coverings-on-public-transport-in-auckland-and-on-all-domestic-flights

We encourage passengers to have your face coverings or masks on prior to boarding, and throughout your journey.

Stay home if you’re unwell:

Alongside the mandatory wearing of masks or face coverings, we urge passengers to avoid public transport if you have cold or flu-like symptoms and to keep up regular handwashing.

Track your journey:

COVID Tracer QR code posters are displayed on all vessels in several locations for easy access.

We ask all passengers to please continue using the COVID Tracer app onboard to record your service, as well as at the wharf before boarding.

Cleaning:

Throughout all alert levels we have maintained a high level of cleaning and sanitization of our ferries. This includes daily cleaning, cleaning high-touch surfaces in between sailings, and routinely deep cleaning our vessels with an antimicrobial fogging solution.

Thank you for continuing to follow the COVID-19 Ministry of Health guidelines to keep yourselves and those around you safe.

For the latest COVID-19 update and guidelines please visit: covid19.govt.nz/

 


COVID-19 Customer Update 12-11-20 7:30PM

Following the Ministry of Health update on Thursday 12th November we would like to inform our customers that services on Friday 13th November will be running as scheduled, with no changes to timetables.

Face Coverings:

Our crew will be wearing face coverings onboard your service and we strongly encourage all passengers to please wear a face covering while travelling with us at all alert levels.

We urge you to cover your face to keep yourself and your fellow passengers safe. 

NZ COVID Tracer app:

We ask all passengers to please continue using the COVID Tracer app onboard your service. COVID Tracer QR code posters are displayed on all vessels in several locations for easy access.

Please ensure you scan the poster to record your service with us.

Cleaning:

Throughout all alert levels we have maintained a high level of cleaning and sanitization of our ferries.

This includes daily cleaning, cleaning high-touch surfaces in between sailings, and routinely deep cleaning our vessels with an antimicrobial fogging solution.

We ask all passengers to continue following the COVID-19 Ministry of Health guidelines to keep themselves, and those around them, safe.

For the latest COVID-19 update and guidelines please visit: https://covid19.govt.nz/

Thank you for following the guidelines. The safety of our passengers, and crew, is our priority.


COVID-19 Customer Update 07-10-20 3:30PM

Our services at Alert Level One

Following the Government announcement on Monday 5th October, Auckland will be moving to Alert Level 1, at 11:59pm on Wednesday 7th October.


Face coverings encouraged on public transport

During alert level 1, masks or face coverings are not mandatory on public transport. We encourage you to continue wearing a mask or face covering while travelling with us. When you wear a mask, you help protect those around you, while keeping yourself safe.

While we will not be enforcing the use of masks for passengers travelling with us, we encourage their use. Wearing a mask or face covering is at the discretion of the passenger.


Services

Our services will continue to run on the current operating timetables. Please keep an eye on our website and the MyFerry App for our latest updates.

The recently reintroduced 30-minute off-peak timetable on the Devonport service will continue to run.

To check the timetable for your sailing please visit: fullers.co.nz/timetables-and-fares/  


Increased cleaning

Throughout all alert levels, we have maintained increased cleaning and sanitisation onboard our ferries and buses. We will continue our enhanced cleaning practices and regimes, including regular disinfecting of all vessels, with antimicrobial protection fogging. We want to ensure our passengers feel safe while travelling with us at every alert level.

There is hand sanitiser available on wharves, and onboard vessels, as well as hand soap in the rest rooms. For added safety, our sneeze guards will remain in place at our ticket offices, and onboard cafes.


Contact tracing

NZ COVID Tracer app posters will continue to be displayed onboard all our vessels. We ask all passengers to use this app to document movements and the service they have travelled on.

If you don’t have the app, we also maintain manual passenger registers on all our vessels to further support contract tracing efforts, located at the onboard cafes.


Passenger capacity restrictions ease on public transport

Our ferry services continue to operate at standard capacity. Physical distancing is still encouraged, if maintaining a safe distance is not possible, then masks or face coverings are recommended.

For those looking to continue practicing social distancing our advice is to travel off-peak and to avoid our busier peak hour sailings.


The Government advice is to stay home if you’re unwell.


For travel advice during alert level 1, please visit fullers.co.nz/covid-19-updates/covid-19-travel-advice/

For more information, please visit at.govt.nz/about-us/news-events/face-coverings-encouraged-on-public-transport/


Thank you for doing your bit to keep yourself and those around you safe.


COVID-19 Customer Update 16-09-20 4:30PM

Passenger Capacity restrictions ease on public transport

In line with Government guidance of physical distancing restrictions easing on public transport in Auckland from Monday 14th September, our ferry services have resumed operating to standard operating capacity.

While we are back to normal capacity, wearing a face mask or covering is still mandatory on public transport and we urge our customers to keep your face covered when boarding the ferry and for the duration of your journey. Our crew are reminding customers of the use of face coverings and where appropriate, crew will seek the support of on-wharf security or the police who are responsible for enforcing the alert level 2 guidelines.

As we welcome more passengers, we have a few tips for a smooth sailing experience:

  • Try to travel off-peak and avoid crowded peak hour sailings wherever possible
  • Physically distance yourselves in queues while boarding, and where possible take responsibility for your own physical distancing on board
  • Continue to keep up high levels of personal hygiene – make use of the sanitising stations on wharves before boarding, alternatively wash your hands with soaps available in the bathrooms onboard our vessels
  • Arrive at least 15 minutes early for your service if you are unable to be flexible with your travel.

Please continue to scan the QR codes onboard vessels and on the wharfs via the NZ COVID Tracer App to help with contact tracing.

For travel advice during alert level 2, please visit fullers.co.nz/covid-19-updates/covid-19-travel-advice/

For more information, please visit at.govt.nz/about-us/news-events/covid-19-update-physical-distancing-seating-restrictions-lifted-on-public-transport/

Thank you for doing your bit to keep yourself and those around you safe.



COVID-19 Customer Update 18-08-20 5:00PM

Update - Extension for monthly passes

Good news! For those unable to use monthly passes due to alert level 3 restrictions, we are pleased to inform our Waiheke & Devonport monthly passes holders we will be applying an extension to your monthly pass. The total number of days you had remaining when we went into alert level 3 will be automatically be added to your monthly passes once we are out of alert level 3 restrictions.

If you still require our services for essential travel on your monthly pass and your pass has expired during level 3 restrictions, please either renew your monthly pass as normal via the MyFerry app or purchase a return ticket. We will add the remaining days to your monthly pass once we are out of alert level 3 restrictions.

The remaining days on the Devonport and Waiheke monthly passes will be calculated from when the alert level 3 came into effect in Auckland: 12 August 2020.

This means we will honour the remaining days you were unable to use in your monthly pass, up until the length of alert level 3, ensuring customers are not out of pocket due to travel restrictions. When Auckland moves down an alert level and travel restrictions ease, a new expiry date will be automatically applied to  your monthly pass. If your pass expired with no renewals during alert level 3 restrictions, then we will add the days when you next renew your monthly pass.

Please note there will be no other credit, refund or discount options.

Please remember, at alert level 3 the Government guideline is to travel for essential reasons only.

Thanks for your continued cooperation and patience during this time.

Customer Updates Archive

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