Overview

COVID-19 FAQ

  • What is Fullers360’s advice for ferry users during alert level 1?

    Auckland moved to alert level 1 at midday 12 March. All our services will be running in accordance with alert level 1 guidelines from Saturday, 13 March.

    The government has mandated the use of masks or face coverings on public transport, including our ferries and buses. We ask all passengers to please play their part and wear a face covering when traveling with us. When you wear a mask, you help protect those around you, while keeping yourself safe.

    Be mindful of where you queue, sit or stand – maintain physical distancing and avoid sitting next to someone you don’t know well.

    Advice for travelling on our Fullers360 services can be found here: fullers.co.nz/covid-19-updates/covid-19-travel-advice/

  • What are the operational changes to ferry services related to COVID-19?

    Starting Saturday, 13 March, services to Waiheke will revert to the summer schedule that was in place immediately before Auckland moved into alert level 3 on 28 February. The timetable will change from Saturday, 13 March.

    Services to Devonport, Birkenhead, Te Onewa Northcote Point, Bayswater, Beach Haven, Hobsonville, Gulf Harbour and Half Moon Bay will remain unchanged and run on their usual schedules.

    All tourism services also remain unchanged including Tiritiri Matangi, Coromandel, Rotoroa Island, Rangitoto and the Explorer Hop on Hop of Bus and Summer Wine & Dine.

    We encourage all customers to keep an eye on this website for updates and our MyFerry app for the latest alerts as the situation unfolds and we adjust accordingly.

  • Are passenger capacity restrictions currently operating?

    No, we are able to operate at 100% capacity in alert level 1 in accordance with Alert level 1 Government guidelines.

  • How are you helping with contact tracing your passengers?

    NZ COVID Tracer app posters are displayed in numerous locations and onboard our vessels, and on wharves. Please click here to download the app if you haven’t previously: health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus/covid-19-novel-coronavirus-resources-and-tools/nz-covid-tracer-app

    We also have manual passenger registers on all our vessels, located at the onboard cafes.

  • What are the timetables for ferry services during the alert level 1?

  • Are the cafes on board the ferries open during alert level 1?

    Our onboard cafes will be open at alert level 1.

  • How are you cleaning the vessels?

    Through all alert levels, we continue to prioritise high levels of sanitisation onboard our ferries and buses. Our increased cleaning regimes and regular disinfecting of vessels, including fogging will continue. We want to ensure our passengers feel safe while travelling with us at every alert level.

    Hand sanitizer is available on wharves and onboard vessels along with hand soap in the rest rooms. For added safety, our sneeze guards will remain in place at our ticket offices and onboard cafes.

  • Do I need my HOP card to travel on the ferry?

    Yes, please continue to tag on and off as normal using your AT HOP card.

  • What happens if I am unwell while onboard or displaying symptoms?

    The government advice is to stay home if you’re unwell. If you have symptoms of cold or flu call your doctor or Healthline and get advice about being tested. If you have been told to self-isolate, you must do so immediately.

    If you become unwell while traveling with us, this is our advice: 

    • Find an isolated area on board the vessel and restrict close contact.
    • Please cover your face while you’re travelling with us.
    • Avoid touching surfaces where possible.
    • Wash your hands regularly using soap and water in the bathrooms or use the sanitiser located on wharves and vessels.
    • Please notify our crew of your symptoms, whilst maintaining the 1-metre physical distance guideline.
  • Can I transport freight?

    Fullers360 will be able to accept all freight as usual at alert level 1.

  • How are Fullers360 keeping their crew safe?

    The health and safety of our passengers and crew continues to be our top priority. All our crew have their own mask to wear onboard our services. We will continue practicing our increased cleaning regime and regular disinfecting of the vessels including fogging.

    All our boats are equipped with hand sanitisers as well as soap inside the washrooms. We are in frequent contact with the Auckland Regional Public Health Service to ensure we are always keeping our staff and passengers safe.

  • Where can I find more information on Fullers360 services related to COVID-19?

    We have a dedicated COVID-19 Information Hub on the Fullers360 website with up-to-date information on our services: fullers.co.nz/covid-19-updates/

  • How is Fullers360 enforcing the use of face covering or masks on the ferries?

    At alert level 1, government has mandated the use of face coverings or masks on public transport. Therefore, we ask all our customers to play their part in keeping themselves, their fellow passengers, and our crew safe.

    When boarding, passengers will be monitored for the use of face covering or masks, and our Fullers360 crew will be supported by on-wharf security staff and Police – who are responsible for enforcing the alert level 1 guidelines. Where appropriate, crew will be seeking the support of Police for those who choose not to wear a face covering.

  • Is the Waiheke Resident Lane operational during alert level 1?

    Yes, the Waiheke Resident Lane will resume as normal at alert level 1.

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