Overview

COVID-19 FAQ

  • What is Fullers360’s advice for ferry users during alert level 3?

    A friendly reminder to all customers, at alert level 3, the use of Fullers360 services is restricted to essential travel. We must all play our part and stay home.

    Advice on ferry travel on our Fullers360 services can be found here: https://fullers.co.nz/covid-19-updates/covid-19-travel-advice/

    Please maintain physical distancing of 2 metres and wear a mask or face covering.

  • What are the operational changes to ferry services related to COVID-19?

    In alert level 3 all Fullers360 sailings remain unchanged to continue to enable essential travel for those who need it.

    A reminder this means:

    • Waiheke and Devonport sailings are available with hourly sailings.
    • Half Moon Bay, Hobsonville Point and Beach Haven timetables are running on Sunday schedules.
    • Birkenhead, Te Onewa Northcote Point, Bayswater, Gulf Harbour, Rangitoto, Tiritiri Matangi, Rotoroa and Coromandel sailings will be suspended and not operating during alert level 4.

    To view the essential travel timetables click here.

    Please continue to keep an eye on our website and the MyFerry app as we update information.

  • What is considered essential travel and how will it be monitored?

    At alert level 3, we request customers to follow the government guidelines on what is considered essential travel on public transport. For more information, please visit covid19.govt.nz or https://www.transport.govt.nz/about/covid-19/transport-and-travel-by-alert-level/#publictransport.

    Scan in using the NZ COVID Tracer app posters displayed on wharves and onboard our vessels. Please click here to download the app if you haven’t already: health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus/covid-19-novel-coronavirus-resources-and-tools/nz-covid-tracer-app.

    We also have manual passenger registers on all our vessels, located at the onboard cafes.

  • Will I be charged for ferry travel during the alert level 3?

    Yes, fares will continue to be charged until further notice. We do however request you to use contactless methods of payment.

  • What are the timetables for ferry services during the alert level 3?

    Our services will continue to run at alert level 3, please check the timetables prior to your journey on fullers.co.nz/timetables-and-fares/

    Please refer to the Fullers360 website and MyFerry app regularly for alerts and updates.

  • Why am I signing a passenger register?

    If you’re not scanning in using the NZ COVID Tracer app, it is mandatory for passengers to sign a passenger register each time they travel with us. Please record the ferry route, contact details, and reason for travel. This assists with contact tracing if required.

  • Are the cafes on board the ferries open during alert level 3?

    Our onboard cafes remain closed to food and beverage sales at alert level 3.

  • How are you cleaning the vessels?

    During this time, we continue to prioritise high levels of sanitisation onboard vessels. Our staff are wearing PPE when routinely cleaning during their shifts. Shared facilities such as toilets are cleaned more frequently. We have increased cleaning on hard surface in addition to the normal cleaning regime we perform for our facilities.  We will continue with our ‘fogging’ regime for the fleet and workspaces, as we have done throughout all alert levels.

  • Are passenger capacity restrictions currently operating?

    Yes, passenger capacity will be reduced to 50% while operating at alert level 3. With less passengers travelling due to the essential travel guidelines, this restriction will allow for enough room onboard to maintain physical distancing standards.

  • Do I need my HOP card to travel on the ferry?

    Yes, at alert level 3 our services will remain as usual until further notice, so please continue to tag on and off using your AT HOP card.

  • What happens if I am unwell while onboard or displaying symptoms?

    Please stay home if you are unwell. If you have symptoms of cold or flu, call your doctor or Healthline and get advice about being tested. If you have been told to self-isolate, you must do so immediately.

    If you become unwell while traveling with us, this is our advice: 

    • If you are unwell and displaying COVID-19 symptoms, the Ministry of Health advises you stay home. You can contact Healthline at 0800 358 5453.
    • If you are feeling unwell and need to travel with us, find an isolated area on board the vessel and restrict close contact.
    • Please wear a face mask or covering while travelling with us.
    • Avoid touching surfaces where possible.
    • Wash your hands regularly using soap and water in the bathrooms or use hand sanitiser located on wharves and vessels.
    • Please notify our crew of your symptoms, while maintaining physical distance.
  • Can I transport freight?

    Fullers360 is required to limit the freight it receives and transports. Freight will only be acceptable if it has come from couriers while we operate at alert level 3.

  • How are Fullers360 keeping their crew safe?

    The health and safety of our passengers and crew continues to be our top priority. All our crew are following the government guidelines and wearing face masks to keep safe. We will continue our cleaning regime and regular disinfecting of the vessels including fogging.

    All vessels are equipped with hand sanitiser as well as soap inside the washrooms. We are in frequent contact with the Auckland Regional Public Health Service to ensure we are always keeping our crew and passengers safe.

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