Overview

COVID-19 FAQ

  • What is Fullers360’s advice for ferry users during alert level 2?

    At alert level 2, we are operating at regular pre-level 3 schedules for all our ferry services.

    The Government has mandated the use of masks or face coverings on public transport, including our ferries and buses. We ask all passengers to please play their part and wear a face covering when traveling with us. When you wear a mask, you help protect those around you, while keeping yourself safe.

    While we are running at normal passenger capacity, physically distance yourselves in queues while boarding, and where possible take responsibility for your own physical distancing on board.

    Advice for travelling on our Fullers360 services can be found here: fullers.co.nz/covid-19-updates/covid-19-travel-advice/

  • What are the operational changes to ferry services related to COVID-19?

    Starting Monday 31 August 2020, all our commuter services to Waiheke, Devonport, Half Moon Bay, Hobsonville, Beach Haven, Birkenhead, Bayswater, Gulf Harbour and Stanley Bay will resume operating to normal timetables as per regular pre-level 3 schedules.

    We encourage all customers to keep an eye on this website for updates and our MyFerry app for all the latest alerts as the situation unfolds and we adjust accordingly.

  • Are passenger capacity restrictions currently operating?

    No, in line with Government guidance of physical distancing restrictions easing on public transport in Auckland starting Monday 14th September, our ferry services have resumed operating to standard operating capacity.

    As we welcome more passengers, we encourage you to travel outside of peak hours if possible and allow extra time while travelling.

  • Do I need to wear a face covering or mask on Fullers360 ferries at alert level 2?

    Yes, the Government has mandated the use of face coverings or masks on public transport including ferries at alert level 2. Therefore, we ask all our customers to play their part in keeping themselves, their fellow passengers, and our crew safe.

    There are some exceptions where face coverings or masks do not need to be worn on Fullers360 ferries, this includes:

    • by children under 12. 
    • by people with a disability or physical or mental health condition which makes it difficult to wear a face covering.  

    There will be other times when a face covering or mask is not required, examples include:

    • In an emergency
    • If it’s not safe
    • If people need to prove their identity
    • To communicate with someone who is deaf
    • If required by law

    For more information on guidelines for face coverings at alert level two, please visit https://covid19.govt.nz/health-and-wellbeing/protect-yourself-and-others/wear-a-face-covering/#face-coverings-at-alert-level-2

  • How is Fullers360 enforcing the use of face covering or masks on the ferries?

    Fullers360 will not stop people without face coverings from boarding, because some people will have legitimate reasons for not wearing a mask. However, where possible we will be encouraging passengers to wear a face covering.

    Where appropriate, crew will be seeking the support of on-wharf security or Police who are responsible for enforcing the alert level 2 guidelines.

  • How are you helping with contact tracing your passengers?

    NZ COVID Tracer app posters will continue to be displayed on the wharves, and onboard our vessels. Please click here to download the app if you haven’t previously: health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus/covid-19-novel-coronavirus-resources-and-tools/nz-covid-tracer-app

    We also have manual passenger registers on all our vessels, located at the onboard cafes.

  • What are the timetables for ferry services during the alert level 2?

    Starting from 31 August, services will run at our normal pre-alert level 3 schedule, please check the timetables prior to your journey at fullers.co.nz/timetables-and-fares/

    Please refer to the Fullers360 website and MyFerry app regularly for alerts and updates.

  • Are the cafes on board the ferries open during alert level 2?

    Our onboard cafes will remain open.

  • How are you cleaning the vessels?

    Through all alert levels, we continue to prioritise high levels of sanitisation onboard our ferries and buses. Our increased cleaning regimes and regular disinfecting of vessels, including fogging will continue. We want to ensure our passengers feel safe while travelling with us at every alert level.

    Hand sanitizer is available on wharves and onboard vessels along with hand soap in the rest rooms. For added safety, our sneeze guards will remain in place at our ticket offices and onboard cafes.

  • Do I need my HOP card to travel on the ferry?

    Yes, please continue to tag on and off as normal using your AT HOP card.

  • What happens if I am unwell while onboard or displaying symptoms?

    The Government advice is to stay home if you’re unwell. If you have symptoms of cold or flu call your doctor or Healthline and get advice about being tested. If you have been told to self-isolate, you must do so immediately.

    If you become unwell while traveling with us, this is our advice:

    • Find an isolated area onboard the vessel and restrict close contact.
    • Please cover your face while you’re travelling with us.
    • Avoid touching surfaces where possible.
    • Wash your hands regularly using soap and water in the bathrooms or use the sanitiser located on wharves and vessels.
    • Please notify our crew of your symptoms, whilst maintaining a 1-metre physical distance to keep everyone else safe.
  • Can I transport freight?

    Starting 31 August, Fullers360 will be able to accept all freight as usual.

  • How are Fullers360 keeping their crew safe?

    The health and safety of our passengers and crew continues to be our top priority. All our crew have PPE available to keep safe. We will continue practicing our increased cleaning regime and regular disinfecting of the vessels including fogging.

    All our boats are equipped with hand sanitisers as well as soap inside the washrooms. We are in frequent contact with the Auckland Regional Public Health Service to ensure we are always keeping our staff and passengers safe.

  • Where can I find more information on Fullers360 services related to COVID-19?

    We have a dedicated COVID-19 Information Hub on the Fullers360 website with up-to-date information on our services: fullers.co.nz/covid-19-updates/

  • Is the Waiheke Resident Lane operational during alert level two?

    Yes, the Waiheke Resident Lane will resume as normal starting Monday 31 August 2020.

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