Fullers360 is following the advice from the Ministry of Health and World Health Organisation and is taking a joint approach with Auckland Transport. We are both in frequent contact with the Auckland Regional Public Health Service.
Given the situation has evolved rapidly, for the most up to date changes please read through the Covid19 customer updates for how Fullers360 has responded and adjusted accordingly.
Here are some measures we are taking to keep our staff and customers safe on board:
During the level 4 lock down travel is to be strictly limited to those who have essential travel.
For those who need essential travel with us during the lockdown this is our advice:
As always, our crew are here to help and ensure your journey is a safe one.
For more information on what is classified as essential travel please visit: covid19.govt.nz/help-and-advice/for-travellers/
We are following the Government’s guidelines for using public transport during the COVID-19 Level 4 Alert. Public transport services will only be available for those working in essential services, for medical reasons or to access essential services.
Auckland Transport and the NZ Police may ask essential workers, while travelling, to show who they work for. Where practical, people should carry some form of identification showing who they are, who they work for, and their job (e.g. a business card, letter from their employer, or other work ID).
It’s our priority to keep our customers informed. We are notifying customers regularly via our Travel Alerts. On our website, we have set up a new COVID-19 response page and will be updating this page regularly as changes are made. For the latest COVID-19 information and advice for our customers please visit fullers.co.nz/covid-19-updates/.
For the most up to date information from the New Zealand Government please visit: covid19.govt.nz/
Effective 6:00am on Thursday 26 March, we are providing free ferry services for essential travel on the following commuter routes:
Waiheke, Devonport, Hobsonville Point and Half Moon Bay.
All other routes will not be operational during the lockdown period.
The Government’s instruction is that only essential travel is permitted during the level four alert lockdown. During this period you should remain self-isolated and if you’re unwell please phone Healthline.
If you become unwell while traveling with us, this is our advice:
Cafes are a non-essential service, and they will be closed during the level 4 lockdown period.
We are following the Government’s guidelines for using public transport during the COVID-19 Level 4 Alert. Public transport services will only be available for those working in essential services, for medical reasons, to access essential services including get to the supermarket, and to move essential goods. For details on what is considered an essential service, please visit covid19.govt.nz/government-actions/covid-19-alert-level/
Auckland Transport and the NZ Police may ask essential workers, while travelling, to show who they work for. Where practical people should carry some form of identification showing who they are, who they work for, and their job (e.g. a business card, letter from employer or other work ID).
We will be providing free services for customers that require essential travel across our network during this time period. This includes Waiheke, Devonport, Hobsonville Point, Half Moon Bay, and Beach Haven services.
All other routes will not be operational during the lockdown period. Please check the updated timetables before you plan your trip on fullers.co.nz/timetables-and-fares/.
In line with Auckland Transport’s guidelines, please continue to tag on and off using your AT HOP card, which will allow Auckland Transport to monitor passenger numbers.
For those using passes, you will not need to scan your ticket.
Waiheke, Devonport, Hobsonville Point, Half Moon Bay, and Beach Haven services are the only services running currently. All other routes will not be operational during the lockdown period. Please see the timetables for operational ferry routes here.
We are in line with measures taken by Auckland Transport for monitoring essential travel during the level four lockdown. Essential workers traveling on ferries may be asked to show who they work for. Where practical, people should carry some form of identification showing who they are, who they work for, and their job (e.g. a business card, letter from their employer, or other work ID).
We understand customers concerns in relation to travel at this time. Please check our Terms & Conditions page for cancellation policies. Alternatively, you can email our Customer Care Centre any questions at enquiries@fullers.co.nz.
Please read these Terms and Conditions before purchasing a ticket, tour or pass. You may get in touch with our Contact Centre for specific enquiries related to COVID-19.
The situation has evolved rapidly and while the Government has instructed a 4-week lockdown period our services will remain reduced to support those seeking essential travel.
We cannot speculate at this time for when all tour products and services will resume – we will keep our customers updated with any changes.
No, this new measure does not apply to public transport and will not affect your essential travel. Travel during the level 4 lockdown is limited to only those seeking essential travel. This includes transport for workers in essential services, for medical reasons or to access essential services.
For more information, please visit fullers.co.nz/covid-19-updates/ or covid19.govt.nz/ to follow Ministry of Health guidelines.
Following the latest guidance received from the Government, Fullers360 is required to limit the freight it receives and transports. Freight will only be accepted if it has arrived via a courier company. This change is effective immediately. Crew are not able to accept packages that are not delivered via a courier company.
This is in line with government guidance and will be a service that is monitored by New Zealand police.
For further information please visit: transport.govt.nz/about/covid-19-alert-level-4-transport-essential-services/
The guidance is subject to change as the response to COVID-19 evolves. Please keep checking back here for additional updates.
Physical distancing on-board our vessels is encouraged, and we suggest passengers maintain 2 metres of distance with other passengers at all times. With very few passengers on board right now, maintaining a 2-meter distance is achievable. Stickers have been provided by Auckland Transport on the gangways to guide this distance and our crew are monitoring the situation on board
Operations have been asked to do their best to minimise mixing of crews so staff work with their own ‘bubble’ much like they have at home. Crew have Personal Protective Equipment (PPE) and have their own washroom on board vessels. All boats are equipped with hand sanitizers as well as soap inside the washrooms. We are in frequent contact with the Auckland Regional Public Health Service to ensure we are keeping our staff and our passengers safe at all times.