Overview

COVID-19 Travel Alert - 2021-03-05 5.30PM

Devonport and Waiheke Island services

Please be advised that Devonport services will return to the previous peak 20-minute timetable from Sunday 7 March, as Auckland moves to alert level 2.

Please remember to wear a mask or face covering, keep at a safe distance, practice kindness and if you’re unwell - stay home.

Waiheke Island customers will be provided with additional services to include a 30-minute frequency during peak morning and afternoon periods from Sunday 7 March, as Auckland moves to alert level 2.

Please remember to wear a face mask or covering throughout your journey.

We are updating our timetables as quickly as possible, please keep an eye on our website and the MyFerry app for updates.


COVID-19 Travel Alert - 2021-02-28 1.25PM

Changes to ferry services during Alert Level

From Monday 1 March, Fullers360 will revert to providing a reduced essential service timetable for Waiheke and Devonport, to support those who require essential travel during alert level 3.

In line with the Government guidelines, public transport is restricted to essential transport only. We remind our customers to please wear your mask or face covering while travelling with us, and to scan the NZ COVID Tracer app QR code posters to record your service. 

Please check the new timetables before travelling with us: https://fullers.co.nz/covid-19-updates/covid-19-timetables/ 

Thank you for your cooperation during this time.


COVID-19 Travel Alert 17-02-21 9:06PM

Waiheke services return to alert level 1 timetable from Tuesday, 22 February

Please be advised that Waiheke sailings will revert to the summer schedule that was in place immediately before Auckland moved into alert level 3 on 14 February from Tuesday, 22 February.

Please be advised that in alert level 1 services to Devonport, Birkenhead, Te Onewa Northcote Point, Bayswater, Beach Haven, Hobsonville, Gulf Harbour and Half Moon Bay will remain unchanged and run on their usual schedules.

Tourism services to Rangitoto, Tiritiri Matangi, Rotoroa and Coromandel will also continue to run on their usual schedules.

Please remember to wear a mask or face covering, keep at a safe distance, practice kindness and if you’re unwell - stay home.

To view our timetables please click here: fullers.co.nz/covid-19-updates/covid-19-timetables/  

 

 

COVID-19 Travel Alert 17-02-21 9:06PM

Devonport services in alert level 2

Please be advised that Devonport services will return to the previous peak 20-minute timetable from tomorrow, Thursday 18 February, as Auckland moves to alert level 2.

Please remember to wear a mask or face covering, keep at a safe distance, practice kindness and if you’re unwell - stay home.

Please check the new timetables before travelling with us: https://fullers.co.nz/covid-19-updates/covid-19-timetables/

Waiheke services return to alert level 2 timetable from Thursday, 18 February

Please be advised that Waiheke Island customers will be provided with additional services to include a 30-minute frequency during peak morning and afternoon periods from tomorrow, Thursday 18 February, as Auckland moves to alert level 2.

Please remember to wear a face mask or covering throughout your journey.

We are updating our timetables as quickly as possible, please keep an eye on our website and the MyFerry app for updates - https://fullers.co.nz/covid-19-updates/covid-19-timetables/  


COVID-19 Travel Alert 15-02-21 4:51PM

Devonport & Waiheke

From Tuesday 16 February, Fullers360 will revert to providing a reduced essential service timetable for Waiheke and Devonport, to support those who require essential travel during alert level 3.

In line with the Government guidelines, public transport is restricted to essential transport only. We remind our customers to please wear your mask or face covering while travelling with us, and to scan the NZ COVID Tracer app QR code posters to record your service. 

Please check the new timetables before travelling with us: https://fullers.co.nz/covid-19-updates/covid-19-timetables/ 

Thank you for your cooperation during this time.


COVID-19 Travel Alert 14-02-21 9:50PM

Following the Government Announcement on Sunday evening 14 February, Auckland will be in Alert Level 3 until midnight Wednesday 17  February.

From Monday 15 February, and until further notice, the following services will continue to run as scheduled on their current timetables - Devonport, Waiheke, Birkenhead, Te Onewa Northcote Point, Bayswater, Beach Haven, Hobsonville, Gulf Harbour and Half Moon Bay.

All Rangitoto and Tiritiri Matangi services are cancelled and on hold from Monday 15 February until further notice.  

We encourage all customers to keep an eye on the website for updates and MyFerry app for alerts as the situation unfolds and we adjust accordingly.

In line with the Ministry of Health guidance, public transport is restricted to essential transport only and we remind our customers to please wear your mask or face covering while travelling with us.

For further information on our Alert Level 3 response please visit: https://fullers.co.nz/customer-updates/customer-updates/covid-19-level-3-update/

Thank you for your cooperation during this time.  


COVID-19 Travel Alert 12-11-20 7:30PM

Update on services Friday 13 November 12, 2020

We would like to inform our customers that Friday 13 November, all services will be running as scheduled.

Our crew will be wearing face coverings and following the recent Ministry of Health guidance we encourage all passengers to wear a face covering while travelling with us, and to continue using scanning the NZ COVID Tracer app onboard. 

For more information please visit: https://fullers.co.nz/customer-updates/customer-updates/covid-19-update-12-11-20-730pm/

 

 

COVID-19 Travel Alert 07-10-20 4:30PM

Our Services at Alert Level One

Auckland will be moving to Alert Level 1, at 11:59 pm today - Wednesday 7th October.

Our services will continue to run on the current operating timetables. Please keep an eye on our website and the MyFerry App for our latest updates. For timetable information please visit fullers.co.nz/timetables-and-fares/

We are encouraging our customers to continue wearing a face mask or coverings while travelling with us to keep yourself and others around you safe.

Please continue to scan the QR codes onboard vessels and on the wharfs via the NZ COVID Tracer App to help with contact tracing.

For more information on our services at alert level one, visit fullers.co.nz/customer-updates/customer-updates/our-services-at-alert-level-one/


COVID-19 Travel Alert 28-08-20 4:15PM

Fullers360 alert level 2 services, starting Monday 31 August 2020

From Monday 31st August services return to the timetables running immediately before the latest alert level 3.

Until this date, we remain in alert level 3 and our reduced essential timetable applies.

Please check the timetables before travelling with us: fullers.co.nz/covid-19-updates/covid-19-timetables/

From Monday 31st August, the Government requires all passengers on public transport to wear a face covering while travelling. Please have your face covering on before boarding.

For more information on our COVID-19 response, please visit fullers.co.nz/covid-19-updates/


COVID-19 Travel Alert 16-08-20 3:14PM

From Monday 17th August, Birkenhead, Bayswater, and Gulf Harbour services will not operate while we are at Alert Level 3.

Half Moon Bay and Hobsonville Point routes will continue to operate with the previous alert level 3 reduced COVID-19 timetable. Please check the timetables here: https://at.govt.nz/bus-train-ferry/#!/timetables

For more information, please visit: https://at.govt.nz/about-us/news-events/covid-19-information/

COVID-19 Travel Alert 14-08-20 7:45PM

From Saturday 15th August, Waiheke and Devonport timetables will change to the same reduced essential service timetable provided during the previous alert level 3, for the duration of the current alert level 3 extension. Fares will be charged as normal.

For the alternative COVID-19 Devonport and Waiheke timetables please visit https://www.fullers.co.nz/covid-19-updates/covid-19-timetables/

All tourism products and services will be temporarily paused. All other commuter services will be unchanged until Monday 17th August.

We encourage all customers to keep an eye on the website for updates and MyFerry app for service alerts.

For up-to-date information, please visit our COVID-19 Information Hub on https://www.fullers.co.nz/covid-19-updates/

 

 

COVID-19 Travel Alert 23-04-20 6:30PM

Ferry services during Alert Level 3

The Government has announced New Zealand will move to Alert Level 3 at 11:59 pm on Monday, 27 April 2020.

Throughout Alert Level 3, we will continue to operate reduced alternative services to Waiheke, Devonport, Half Moon Bay, and Hobsonville via Beach Haven.

During alert level 3 there will be no change to our schedules - our services will continue to run with no changes to the timetables currently operating. Please check the timetables on fullers.co.nz/covid-19-updates/covid-19-timetables/ before travelling.

Travel continues to be free of charge.

For more information, please visit fullers.co.nz/customer-updates/customer-updates/covid-19-update-23-04-20-530pm/




COVID-19 Travel Alert 03-04-20 9:15AM

Passenger Registration Process

Please be advised on our Devonport service we are implementing a passenger register process at boarding, to record contact details of those using our services during the level four alert.

This process will be in place from Friday 3rd April throughout the duration of the level four alert.

For more information please visit: fullers.co.nz/covid-19-updates/covid-19-customer-updates/

Thank you for your cooperation.




COVID-19 Travel Alert 25-03-20 4:30PM

COVID-19 Alert 4 - Service update

We will continue to operate some services with an alternative timetable to support those who need essential travel with us during the Covid19 level 4 lockdown.

For the new alternative timetable for Waiheke, Devonport, Hobsonville and Half Moon Bay, please visit https://fullers.co.nz/covid-19-updates/covid-19-timetables/ 

We are really pleased to let our customers know we will be providing free services for the destination services listed above.  During Alert Level 4 – Bayswater, Bikenhead, and Gulf Harbour services have been cancelled until further notice.

Please use your hop card as normal and for those using passes, you will not need to scan your ticket.


COVID-19 Travel Alert 24-03-20 1:00PM

We want to advise our customers that all our commuter ferry and bus services will continue to run on Tuesday 24th March and Wednesday 25th March until the last scheduled sailing.

Waiheke is a key route to keep connected to Auckland. We take our role in supporting the Waiheke community seriously and our focus will be on rescheduling and accommodating the Waiheke route, wherever possible.

From Thursday 26 March our Waiheke service will continue to run with an alternative timetable with a focus on frequency to ensure residents can get to where they need to be.

The timetable will be released as soon as it’s available through the Fullers360 website and My Ferry App – please keep an eye out for timetable updates which will be available before Thursday.

For more information: fullers.co.nz/covid-19-updates/



COVID-19 Travel Alert 23-03-20 2:59PM

Dear Customers

All services will continue to run to schedule today as we work to get people home and where they need to be.

On all our vessels and in queues, we ask you to please observe the following physical distancing measures:

  • Find a quiet space on board, ideally 2 meters apart from other passengers
  • Where possible, travel off-peak and avoid crowds

We will update our customers on upcoming changes following the impact of the recent COVID-19 Government Announcement.


COVID-19 Travel Alert 20-03-20 11:00AM

Currently, all services will continue to run, excluding Coromandel which will be paused from Monday the 23rd of March until further notice. We are currently in the process of contacting all relevant customers affected. 

Thank you for your understanding and patience as we all work together and respond to the evolving situation.


COVID-19 Travel Alert 17-03-20

If you are due to travel with us shortly, currently our services are all running to schedule and we don’t anticipate any changes until further notice. For any disruptions that occur we will notify customers through our travel alerts and the Fullers360 website. Please visit fullers.co.nz/travel-alerts/ to stay updated.

The safety of our customers and crew are top priority for us. We are following advice and guidance from the Ministry of Health and Auckland Transport in relation to our overall response, cleaning and protective equipment. In addition to regular daily cleaning, we have increased the frequency of cleaning and sanitising our vessels and ticket offices, and hand sanitiser is available for customer and crew use.  For our crew working on-board, they have the option of wearing Personal Protective Equipment should they require or request it.

Following advice on mass gatherings, we are monitoring the situation closely and aligning with Auckland Transport to act accordingly. Currently the restrictions around mass gatherings will not affect our services. Current travel advice includes avoiding peak commuter periods where possible.  

Everyone has a part to play and would encourage you to visit the Ministry of Health and follow their health and safety guidelines: health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus

The current situation is changing daily and are working hard to respond appropriately. Thank you for your patience as we work quickly to respond and update our vessels and ticket offices with information on hygiene protocols from the Ministry of Health.

 

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