COVID-19 Travel Alert 24-03-20 1:00PM

We want to advise our customers that all our commuter ferry and bus services will continue to run on Tuesday 24th March and Wednesday 25th March until the last scheduled sailing.

Waiheke is a key route to keep connected to Auckland. We take our role in supporting the Waiheke community seriously and our focus will be on rescheduling and accommodating the Waiheke route, wherever possible.

From Thursday 26 March our Waiheke service will continue to run with an alternative timetable with a focus on frequency to ensure residents can get to where they need to be.

The timetable will be released as soon as it’s available through the Fullers360 website and My Ferry App – please keep an eye out for timetable updates which will be available before Thursday.

For more information: fullers.co.nz/covid-19-updates/

COVID-19 Travel Alert 23-03-20 2:59PM

Dear Customers

All services will continue to run to schedule today as we work to get people home and where they need to be.

On all our vessels and in queues, we ask you to please observe the following physical distancing measures:

  • Find a quiet space on board, ideally 2 meters apart from other passengers
  • Where possible, travel off-peak and avoid crowds

We will update our customers on upcoming changes following the impact of the recent COVID-19 Government Announcement.

COVID-19 Travel Alert 20-03-20 11:00AM

Currently, all services will continue to run, excluding Coromandel which will be paused from Monday the 23rd of March until further notice. We are currently in the process of contacting all relevant customers affected. 

Thank you for your understanding and patience as we all work together and respond to the evolving situation.

COVID-19 Travel Alert 17-03-20

If you are due to travel with us shortly, currently our services are all running to schedule and we don’t anticipate any changes until further notice. For any disruptions that occur we will notify customers through our travel alerts and the Fullers360 website. Please visit fullers.co.nz/travel-alerts/ to stay updated.

The safety of our customers and crew are top priority for us. We are following advice and guidance from the Ministry of Health and Auckland Transport in relation to our overall response, cleaning and protective equipment. In addition to regular daily cleaning, we have increased the frequency of cleaning and sanitising our vessels and ticket offices, and hand sanitiser is available for customer and crew use.  For our crew working on-board, they have the option of wearing Personal Protective Equipment should they require or request it.

Following advice on mass gatherings, we are monitoring the situation closely and aligning with Auckland Transport to act accordingly. Currently the restrictions around mass gatherings will not affect our services. Current travel advice includes avoiding peak commuter periods where possible.  

Everyone has a part to play and would encourage you to visit the Ministry of Health and follow their health and safety guidelines: health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus

The current situation is changing daily and are working hard to respond appropriately. Thank you for your patience as we work quickly to respond and update our vessels and ticket offices with information on hygiene protocols from the Ministry of Health.