With the arrival of Alert Level Two, we are pleased to let our customers know we have extended the expiry date for all 40-trip pass holders who were impacted due to COVID-19 restrictions.
We are adding 50 days to every 40-trip pass which has remaining travel and expired on or after 26 March 2020. This means those who had 40-trip passes expire during the lockdown, and those with remaining trips on their 40-trip pass will get an extension that covers the duration of alert levels three and four. The extension will be applied automatically to all affected passes. The remaining 50 days on the 40-trip passes are calculated from when the Alert Level four came into effect on 26 March 2020.
We understand the recent COVID-19 travel restrictions have impacted our customers who have had 40-trip passes expire or couldn’t use their 40-trip passes during alert level three and four. It is important to us that these customers can redeem the remaining time now travel restrictions have eased.
At Alert Level Two, we urge our customers to be flexible with their travel times and follow physical distancing guidelines onboard the vessels.
With more passengers travelling with us please remember to continue following the Ministry of Health guidelines to keep your fellow passengers, and our crew, safe.