The New Zealand Government has mandated the use of face coverings on public transport including ferries, starting Thursday 19 November.

We therefore ask all customers to please play their part and wear a face mask or covering while travelling with us. When you wear a mask, you can help protect yourself and those around you. Our crew will be wearing face coverings onboard your service.

When boarding, passengers will be monitored for the use of face coverings or masks, and our Fullers360 crew will be supported by on-wharf security staff and Police – who are responsible for enforcing the government guidelines.

Masks are not mandatory for children under the age of 12, as well as people with a disability or health condition which makes it unsuitable for them to wear face coverings. There are other times when wearing a mask is not required –  for more information please visit: https://covid19.govt.nz/health-and-wellbeing/protect-yourself-and-others/wear-a-face-covering/#face-coverings-on-public-transport-in-auckland-and-on-all-domestic-flights

We encourage passengers to have your face coverings or masks on prior to boarding, and throughout your journey.

Stay home if you’re unwell:

Alongside the mandatory wearing of masks or face coverings, we urge passengers to avoid public transport if you have cold or flu-like symptoms and to keep up regular handwashing.

Track your journey:

COVID Tracer QR code posters are displayed on all vessels in several locations for easy access.

We ask all passengers to please continue using the COVID Tracer app onboard to record your service, as well as at the wharf before boarding.


Throughout all alert levels we have maintained a high level of cleaning and sanitization of our ferries. This includes daily cleaning, cleaning high-touch surfaces in between sailings, and routinely deep cleaning our vessels with an antimicrobial fogging solution.

Thank you for continuing to follow the COVID-19 Ministry of Health guidelines to keep yourselves and those around you safe.

For the latest COVID-19 update and guidelines please visit: https://covid19.govt.nz/