Following Auckland’s recent moves to alert level 3, all customers who hold a valid monthly pass will receive a 10-day extension to their current monthly pass expiry date. We understand not all monthly pass holders will be using our services for essential travel during alert level 3, so these additional 10 days will compensate monthly pass holders for the duration of the two recent alert level 3 periods. The 10 days is calculated to include both recent alert level 3 periods, the current alert level 3 from 28 February and the previous 3 day alert level 3 from 15-18 February.
We will keep customers updated regularly through our website and MyFerry app as we continue to respond to the ongoing situation.
Additional days will automatically be added to monthly passes, there is no need to visit one of our ticket offices to redeem them.
For more information, please call our friendly customer services team on 0800 FULLERS.
We look forward to seeing our regular passengers back on the water soon.