Following the Government’s announcement, Auckland will be moving to Alert Level 2 at 6am on Sunday 7 March.

Here is what this means for our Fullers360 services:

Waiheke Passengers
From Sunday 7 March, additional services will be provided to Waiheke, in line with our alert level 2 timetable.

On weekdays, sailings from Waiheke to Auckland will operate every 30 minutes between 7 – 9am, and in the evening peak extra sailings will be provided from Auckland to Waiheke to support commuters.

Evening sailings will be every 45 minutes from 6.30pm to 8.45pm Auckland to Waiheke. The 3.30pm and 4.30pm sailings will operate from Auckland on Friday only.

Over the weekend we will continue to provide adequate frequency on the Waiheke service, with the timetable to support an expected increase in demand with sailings available half-hourly from 9am.

Please keep an eye on the website and MyFerry app as we work to update our information as quick as possible, and check the timetables before travelling with us.

Devonport Passengers
From Sunday 7 March, services on Devonport will revert to the previous peak 20-minute timetable that has been newly implemented from 25 January 2021.

Remaining routes & tourism services
Services to Birkenhead, Te Onewa Northcote Point, Bayswater, Beach Haven, Hobsonville, Gulf Harbour and Half Moon Bay will remain unchanged and run on their usual schedules.

All tourism services will reccomence from Sunday, 7 March, including Tiritiri Matangi, Coromandel, Rotoroa Island and Rangitoto.

We are working to update our timetables as quickly as possible.

Please check the updated timetables at this link before travelling with us, and allow extra time in your journey getting from A to B.  Where possible we ask passengers to avoid travelling in peak commuter periods.

Face coverings are mandatory on public transport
A reminder to our customers that the Government has mandated passengers to wear a mask or face covering on public transport. Please wear your mask or face covering onboard our services and keep it on throughout your journey.

We encourage our customers to please play their part. When you wear a mask, you help protect those around you, while keeping yourself safe.

When boarding, passengers will be monitored for the use of face coverings or masks, and our Fullers360 crew will be supported by on-wharf security staff and Police – who are responsible for enforcing the alert level 2 guidelines.

Our Fullers360 crew will be wearing masks onboard your service.

Physical distancing
Physical distancing is an important foundation of New Zealand’s COVID-19 response and will continue throughout alert level 2.

Be mindful of where you queue, sit, or stand. Please continue to practice physical distancing, keeping 1 meters apart from fellow passengers onboard.

Contact Tracing
The NZ COVID Tracer app from the Ministry of Health helps you protect yourself, your friends, your whānau and your community by enabling faster contact tracing.

Please scan the NZ COVID Tracer app posters onboard our vessels to record your services if you are travelling with us. Please click here to download the app if you haven’t previously: health.govt.nz/our-work/diseases-and-conditions/covid-19-novel-coronavirus/covid-19-novel-coronavirus-resources-and-tools/nz-covid-tracer-app

If you don’t have the app, we also maintain manual passenger registers on all our vessels to further support contract tracing efforts. They are located at the onboard cafes.

Cleaning and sanitisation
Throughout all alert levels, we have maintained increased cleaning and disinfection on-board our ferries and buses.

We will continue our enhanced cleaning practices and regimes, including regular disinfecting of all vessels, with antimicrobial protection fogging. We want to ensure our passengers feel safe while travelling with us at every alert level.

There is hand sanitizer available on wharves, and onboard vessels, as well as hand soap in the rest rooms. For added safety, our sneeze guards will remain in place at our ticket offices, and onboard cafes. 

Please note, our onboard cafes will remain closed to purchasing food and beverage whilst at alert level 2.

Follow the guidelines to keep safe
For more information on alert level two guidelines, please visit: covid19.govt.nz/covid-19/

As we all adjust to alert level two, please remember to wear a mask or face covering, keep at a safe distance, practice kindness and if you’re unwell - stay home.

Thank you for following the guidelines and please continue to be kind and considerate of one another, and our crew.