Overview

BY THE NUMBERS

Fullers360 transports more than 5.5 million resident and visitor passengers each year. We closely monitor our vessel efficiency every month, measured against our published timetables. Here are our latest statistics so you can see how we are tracking.

Monthly Travel – Total Services

Here's how we did for October 2020.

Services.jpg

7,508

TOTAL SERVICES

99.7%

RELIABILITY

93.8%

PUNCTUALITY

 

Yearly Comparison – Total Services

From November 2019 to October 2020.

services-yearly.jpg

78,859

TOTAL SERVICES
reliability-yearly.jpg

99.2%

RELIABILITY AVERAGE
punctuality-yearly.jpg

96.5%

PUNCTUALITY AVERAGE

Waiheke Monthly Travel Services

Here's how we did for October 2020.

Services.jpg

1,367

SERVICES WAIHEKE

100.0%

RELIABILITY

96.8%

PUNCTUALITY

Devonport Monthly Travel Services

Here's how we did for October 2020.

Services.jpg

2,262

SERVICES DEVONPORT

99.9%

RELIABILITY

93.2%

PUNCTUALITY

Customer Satisfaction Tracking

To keep a pulse on customer satisfaction, Fullers360 seeks feedback from our customers while they’re travelling with us.

We measure this with two scores over the month - October 2020

+65

NPS

8.8

CUSTOMER EXPERIENCE

We welcome your feedback! Look for a tablet at the onboard café to let us know how we’re doing.

Notes

Definitions: What the percentage numbers mean:

  • Reliability: The percentage of scheduled services that went ahead and were not cancelled.
  • Punctuality: The percentage of sailings that left within five minutes of the scheduled departure time.
  • Net Promoter Score (NPS): Rating is + or - on a scale of -100 to +100
  • Customer Experience: Score is a number on a scale of 1 to 10

Coming soon: Other individual destination performance summaries.

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