Overview

BY THE NUMBERS

Fullers360 transports more than 5.5 million resident and visitor passengers each year. We closely monitor our vessel efficiency every month, measured against our published timetables. Here are our latest statistics so you can see how we are tracking.

Monthly Travel – Total Services

Here's how we're doing for May 2019.

Services.jpg

7,986

TOTAL SERVICES

99.2%

RELIABILITY

95.7%

PUNCTUALITY

Yearly Comparison – Total Services

From June 2018 to May 2019.

services-yearly.jpg

91,177

TOTAL SERVICES
reliability-yearly.jpg

99.5%

RELIABILITY AVERAGE
punctuality-yearly.jpg

96.4%

PUNCTUALITY AVERAGE

 

Waiheke Monthly Travel Services

Here's how we're doing for May 2019.

Services.jpg

1,485

SERVICES WAIHEKE

98.3%

RELIABILITY

96.7%

PUNCTUALITY

 

Devonport Monthly Travel Services

Here's how we're doing for May 2019.

Services.jpg

2,638

SERVICES DEVONPORT

99.2%

RELIABILITY

95.3%

PUNCTUALITY

 

Customer Satisfaction Tracking

To keep a pulse on customer satisfaction, Fullers360 seeks feedback from our customers while they’re travelling with us. We measure this with two scores over the past 12 months (1 May 2018 - 31 May 2019)

  • Our current Net Promoter Score (NPS) rating is +59 (on a scale of -100 to +100)
  • Our current Customer Experience score is 8.7 (on a scale of 1 to 10)

We welcome your feedback! Look for a tablet at the onboard café to let us know how we’re doing.

Notes

Definitions: What the percentage numbers mean:

  • Reliability: The percentage of scheduled services that went ahead and were not cancelled.
  • Punctuality: The percentage of sailings that left within five minutes of the scheduled departure time.

Coming soon: Other individual destination performance summaries

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