Overview

BY THE NUMBERS

Fullers360 transports more than 5.5 million resident and visitor passengers each year. We closely monitor our vessel efficiency every month, measured against our published timetables. Here are our latest statistics so you can see how we are tracking.

Monthly Travel – Total Services

Here's how we did for January 2020.

Services.jpg

7,929

TOTAL SERVICES

99.0%

RELIABILITY

94.4%

PUNCTUALITY

 

Yearly Comparison – Total Services

From February 2019 to January 2020.

services-yearly.jpg

96,778

TOTAL SERVICES
reliability-yearly.jpg

98.9%

RELIABILITY AVERAGE
punctuality-yearly.jpg

95.0%

PUNCTUALITY AVERAGE

 

Waiheke Monthly Travel Services

Here's how we did for January 2020.

Services.jpg

1,929

SERVICES WAIHEKE

99,5%

RELIABILITY

97.9%

PUNCTUALITY

 

Devonport Monthly Travel Services

Here's how we did for January 2020.

Services.jpg

2,560

SERVICES DEVONPORT

98.4%

RELIABILITY

90.2%

PUNCTUALITY

 

Customer Satisfaction Tracking

To keep a pulse on customer satisfaction, Fullers360 seeks feedback from our customers while they’re travelling with us.

We measure this with two scores over the month - January 2020

+63

NPS

8.8

CUSTOMER EXPERIENCE

We welcome your feedback! Look for a tablet at the onboard café to let us know how we’re doing.

Notes

Definitions: What the percentage numbers mean:

  • Reliability: The percentage of scheduled services that went ahead and were not cancelled.
  • Punctuality: The percentage of sailings that left within five minutes of the scheduled departure time.
  • Net Promoter Score (NPS): Rating is + or - on a scale of -100 to +100
  • Customer Experience: Score is a number on a scale of 1 to 10

Coming soon: Other individual destination performance summaries.

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