Overview
BY THE NUMBERS
Fullers360 transports more than 5.5 million resident and visitor passengers each year. We closely monitor our vessel efficiency every month, measured against our published timetables. Here are our latest statistics so you can see how we are tracking.
Monthly Travel – Total Services
Here's how we did for September 2020.
6,760
TOTAL SERVICES
98.8%
RELIABILITY
96.4%
PUNCTUALITY
Yearly Comparison – Total Services
From October 2019 to September 2020.
79,774
TOTAL SERVICES
99.1%
RELIABILITY AVERAGE
96.6%
PUNCTUALITY AVERAGEWaiheke Monthly Travel Services
Here's how we did for September 2020.
1,152
SERVICES WAIHEKE
99.9%
RELIABILITY
97.7%
PUNCTUALITYDevonport Monthly Travel Services
Here's how we did for September 2020.
1,752
SERVICES DEVONPORT
99.9%
RELIABILITY
96.0%
PUNCTUALITYCustomer Satisfaction Tracking
To keep a pulse on customer satisfaction, Fullers360 seeks feedback from our customers while they’re travelling with us.
We measure this with two scores over the month - September 2020
+56
NPS
8.7
CUSTOMER EXPERIENCEWe welcome your feedback! Look for a tablet at the onboard café to let us know how we’re doing.
Notes
Definitions: What the percentage numbers mean:
- Reliability: The percentage of scheduled services that went ahead and were not cancelled.
- Punctuality: The percentage of sailings that left within five minutes of the scheduled departure time.
- Net Promoter Score (NPS): Rating is + or - on a scale of -100 to +100
- Customer Experience: Score is a number on a scale of 1 to 10
Coming soon: Other individual destination performance summaries.