Overview
BY THE NUMBERS
Fullers360 transports more than 5.5 million resident and visitor passengers each year. We closely monitor our vessel efficiency every month, measured against our published timetables. Here are our latest statistics so you can see how we are tracking.
Monthly Travel – Total Services
Here's how we did for November 2019.
8,374
TOTAL SERVICES
98.7%
RELIABILITY
94.4%
PUNCTUALITY
Yearly Comparison – Total Services
From December 2018 to November 2019.
97,010
TOTAL SERVICES
99.0%
RELIABILITY AVERAGE
94.8%
PUNCTUALITY AVERAGE
Waiheke Monthly Travel Services
Here's how we did for November 2019.
1,877
SERVICES WAIHEKE
99,8%
RELIABILITY
98.5%
PUNCTUALITY
Devonport Monthly Travel Services
Here's how we did for November 2019.
2,557
SERVICES DEVONPORT
99.0%
RELIABILITY
90.3%
PUNCTUALITY
Customer Satisfaction Tracking
To keep a pulse on customer satisfaction, Fullers360 seeks feedback from our customers while they’re travelling with us.
We measure this with two scores over the month - November 2019
+60
NPS
8.8
CUSTOMER EXPERIENCEWe welcome your feedback! Look for a tablet at the onboard café to let us know how we’re doing.
Notes
Definitions: What the percentage numbers mean:
- Reliability: The percentage of scheduled services that went ahead and were not cancelled.
- Punctuality: The percentage of sailings that left within five minutes of the scheduled departure time.
- Net Promoter Score (NPS): Rating is + or - on a scale of -100 to +100
- Customer Experience: Score is a number on a scale of 1 to 10
Coming soon: Other individual destination performance summaries.