Overview
BY THE NUMBERS
Fullers360 transports more than 5.5 million resident and visitor passengers each year. We closely monitor our vessel efficiency every month, measured against our published timetables. Here are our latest statistics so you can see how we are tracking.
Monthly Travel – Total Services
Here's how we're doing for May 2019.
7,986
TOTAL SERVICES
99.2%
RELIABILITY
95.7%
PUNCTUALITYYearly Comparison – Total Services
From June 2018 to May 2019.
91,177
TOTAL SERVICES
99.5%
RELIABILITY AVERAGE
96.4%
PUNCTUALITY AVERAGE
Waiheke Monthly Travel Services
Here's how we're doing for May 2019.
1,485
SERVICES WAIHEKE
98.3%
RELIABILITY
96.7%
PUNCTUALITY
Devonport Monthly Travel Services
Here's how we're doing for May 2019.
2,638
SERVICES DEVONPORT
99.2%
RELIABILITY
95.3%
PUNCTUALITY
Customer Satisfaction Tracking
To keep a pulse on customer satisfaction, Fullers360 seeks feedback from our customers while they’re travelling with us. We measure this with two scores over the past 12 months (1 May 2018 - 31 May 2019)
- Our current Net Promoter Score (NPS) rating is +59 (on a scale of -100 to +100)
- Our current Customer Experience score is 8.7 (on a scale of 1 to 10)
We welcome your feedback! Look for a tablet at the onboard café to let us know how we’re doing.
Notes
Definitions: What the percentage numbers mean:
- Reliability: The percentage of scheduled services that went ahead and were not cancelled.
- Punctuality: The percentage of sailings that left within five minutes of the scheduled departure time.
Coming soon: Other individual destination performance summaries