Fullers Group Limited + 360 Discovery Limited Terms and Conditions



The Terms and Conditions apply to all services by Fullers Group Limited and 360 Discovery Limited (Fullers and 360).
Please read these Terms and Conditions carefully before purchasing a ticket or boarding any Fullers or 360 vessel. By purchasing a ticket or using our services in any way, you agree to be bound by these Terms and Conditions.
Nothing in these Terms and Conditions is intended to limit your rights under the Consumer Guarantees Act 1993.
Fullers and 360 may vary these Terms and Conditions at any time by updating them.



  • Every passenger must have a valid ticket or pass to travel. If a ticket is lost, stolen, defaced or mutilated, a replacement ticket must be purchased before a passenger can travel.
  • A valid ticket must be presented for inspection at any time, if requested by any crew or staff.
  • All tickets are valid for one year from the date of purchase with the exception of periodic passes or dated ferry tickets and tours.
  • All tickets must be used in accordance with any time, date and/or special conditions indicated on the ticket, and in accordance with these terms and conditions.
  • Passengers must arrive prior to the departure time and board the vessel promptly. Gates will close at least two minutes prior to the departure time.
  • All services, sailings and itineraries are subject to change at Fullers’ and 360’s discretion. Reasons may include, but are not limited to weather and sea conditions, and operational and safety requirements.
  • Unused portions of concession or periodic tickets will not be refunded.
  • Advance bookings are recommended for the following 360 Discovery services:
    1. Tiritiri Matangi Island
    2. Rotoroa Island
    3. Coromandel
    4. Any other 360 Discovery tourist services.
  • Advance bookings are recommended for the following Fullers services:
    1. Rangitoto Volcanic Explorer Tour
    2. Waiheke Explorer Tour
    3. Wine on Waiheke
    4. Taste of Waiheke
    5. Twilight Dinner Tour
    6. Zip, Wine & Twilight Dine Tour
    7. Twilight Dinner Tour
    8. Waiheke Explorer Hop-on Hop-off Tour
    9. Harbour Cruise
    10. Zip, Wine & Dine  
    11. Any other Fullers tourist services.
  • Full payment is required at time of booking to confirm your booking.
  • Any bookings with outstanding payments will be treated as unconfirmed.
  • Tickets for Fullers tours may be exchanged or refunded up to 48 hours prior to time of travel. No refunds will be given for cancellations within 48 hours of travel time. Passengers must travel on the time and date that has been booked with tickets displaying the correct time and date of travel.

Tickets for 360 Discovery tours cannot be refunded unless the tour is cancelled. However, 360 tour tickets can be transferred to another date if requested at least 48 hours prior to departure date and time, subject to availability.

  • A deposit may be requested to confirm your reservation or booking for a charter or large group in which case it will be a non-refundable payment. Payment of a deposit forms part of the final payment and means you have read and accepted these Terms and Conditions.
  • Fullers and 360 may sell services of other operators who are not connected with Fullers or 360 and whose operations are outside the control of Fullers and 360. Fullers and 360 accept no responsibility or liability for the service provided by those operators except as required by law.
  • Tickets and passes remain the property of Fullers and 360 and we may request any expired or fully used tickets or passes be surrendered.
  • If a passenger is using a Fullers or 360 service for business purposes, the provisions of the Consumer Guarantees Act 1993 do not apply.
  • All prices are in New Zealand Dollars and include Goods and Services Tax.

Liability of Operator

Customers travel at their own risk and (to the extent permitted by law) the Operator will not be responsible for any loss, damage, cost, expense or injury suffered by Customers or loss or damage to a Customer's property. Without limiting the foregoing, the following conditions apply:

(a) the Operator will not, in respect of any Customer, be liable for any loss, damage or delay caused by or arising from an event beyond the control of the Operator, including any act of God, inevitable accident, riot, civil commotion, strike, lock-out, stoppage or restraint of labour, regardless of the cause and whether partial or general.

(b) The Operator may use any mode of transport to carry Customers and may substitute the mode of transport used at any time, including during a journey.

(c) The Operator does not warrant that Passenger Services will be available at any particular time or at all. The Operator is not liable to a Customer or any other person:

  • for any consequences arising from any variation or delay in the time of arrival or departure from any wharf or stop of any vessel or vehicle;
  • for any loss or damage as a result of a cancellation or any variation of the time of arrival or departure from any wharf or stop of any vessel or vehicle;
  • for damage to any property of a Customer; or
  • for the death of any Customer or other person or for injury, harm, disease or damage to health, whether physical, mental or otherwise (including mental or nervous shock or distress) suffered by a Customer or any other person.

(d) If there is contributory negligence on the part of a Customer or other person, the Operator’s liability is subject to the law relating to contributory negligence.

(e) The Operator may vary or cancel wholly or in part the scheduled services shown in the Operator timetables or may vary the point at which Passenger Services will pick up and set down Customers.

(f) The Operator will not guarantee the time of arrival or departure of its Passenger Services at the times published in its timetable.

(g) The Operator will not guarantee the availability of any seat or any specific area within a vessel to any Customer.

(h) Ferry Tickets are subject to any alteration which the Operator may make to the service to which that ticket relates during the currency of the ticket and the holder of the ticket is not entitled to any allowance or compensation due to any change in the time or location of the service or any reduction in the service.

(i) The Operator is not required to refund money or to make any other allowance to a Customer:

  • for cancelled, delayed, rescheduled or relocated services; or
  • who changes their mind or has a change in circumstances; or
  • for any unused portion of concession or periodic tickets; or
  • who has lost or mislaid his or her Ferry Ticket, who has a damaged Ferry Ticket or who presents a stolen Ferry Ticket;
  • because of a subsequent reduction in the Rate for that Ticket Type; or
  • who is unable to fully utilise their Ferry Ticket for any reason; and
  • who is unable to provide proof of purchase.

Any refunds will be subject to Fullers or AT HOP Terms of Use.

Nothing in these Conditions is intended to limit or replace any rights Customers have under the Consumer Guarantees Act 1993.


The Customer will indemnify the Operator at all times against any loss, damage or cost suffered or incurred by the Operator as a direct or indirect result of a breach by the Customer of its obligations under these Conditions.


Auckland Transport HOP Cards

 Refer to the Auckland Transport HOP Terms of Use at www.athop.co.nz


Conditions of Travel

Master and crew instructions must be followed at all times while boarding or disembarking, and throughout the duration of the trip.  

Fullers and 360 Masters and crew reserve the right to refuse travel on our services to any person who, or to remove any person who:

  • does not or cannot produce a valid ticket, pass or booking reference; or
  • is deemed unruly; or
  • is using abusive or offensive language; or
  • is in unclean state; or
  • is unfit to travel, including but not limited to any person under the influence of drugs or alcohol; or
  • is likely to cause distress or discomfort to other passengers, or crew and staff; or
  • has engaged in any unlawful activities affecting either directly or indirectly Fullers and 360 staff or other passengers; or
  • is contravening or breaching any of the Terms and Conditions; or
  • is failing to follow any safety or operational instructions issued by Fullers and 360 staff and crew; or
  • for any other reason where the safety or security of staff, crew or passengers may be at risk.

The Master and crew have the right to inspect the contents of any passenger’s luggage or freight for any noxious plant or animal pest on any service whose destination is part of the Department of Conservation Estate.
 The Master of the vessel has the right to refuse access on any service to any passenger carrying any noxious plant or animal pest.



Smoking, including e-cigarettes, is not permitted on any of Fullers or 360 vessel, or areas under the control of Fullers and 360.


Sale of Liquor

  • Most of our vessels are licensed to sell alcoholic beverages and must at all times comply with the Sale and Supply of Liquor Act 2012.
  • All passengers accept that the sale of alcohol will only be sold in compliance with the Sale and Supply of Liquor Act 2012 and conditions of the licence.
  • Alcohol will not be sold to intoxicated people, minors or anyone who does not have valid ID identifying them as 18 years or over.
  • Only alcohol purchased on-board may be consumed on the vessel. Those violating this condition will be required to surrender their alcohol.



  • Passengers may take one piece of carry-on luggage. Excessive, large or additional luggage should be referred to freight and will be treated accordingly.
  • Crew may determine whether luggage is acceptable as carry-on luggage, based on space in the vessel, safety and the size of the luggage.
  • All luggage taken on-board is carried at the owner’s risk. Fullers and 360 accepts no responsibility for lost, stolen or damaged luggage. Please be mindful with your luggage and keep all valuable items with you at all times.
  • The Carriage of Goods Act 1979 will apply to freight luggage where a separate fee has been charged for its carriage specifically. Our liability for intentional damage or loss is limited and proof of value may be required. All luggage must be packed appropriately for transportation via freight. If luggage is incorrectly packaged or is inappropriate for freight, Fullers and 360 will not be liable for its damage or loss.
  • The carriage of dangerous goods is regulated by the Maritime Rules of Maritime New Zealand. No petrol or large gas cylinders will be carried. Any item that has a fuel tank, any LPG bottles, paints, batteries and other volatile or corrosive substances must be declared prior to embarking, and if Fullers or 360 accept transporting the goods, they must be packaged and stored in accordance with the instructions of the Master, crew or staff. If in doubt, speak to staff or crew about any goods you wish to transport, declare all items. All goods are carried at the discretion of the Master of the vessel.
  • Firearms must be declared and surrendered to the Master, who will stow it in the bridge for the duration of the sailing.
  • Failure to follow crew instructions may mean luggage or goods will not be accepted on-board the vessel.
  • In the event of a full sailing, luggage must be stowed in the designated luggage area of each vessel and must not take up seat space. Seats cannot be reserved, dedicated to or taken up with luggage.


Public Holidays

 Fullers and 360 operate public holiday timetables on services.
 Fullers and 360 have limited services over the Christmas New Year holiday period, please contact Fullers and 360 for further details, or refer to our Christmas timetable when available.



  • Parents or guardians are solely responsible for the behaviour of children in their care or under their supervision. Under no circumstances is Fullers or 360 responsible for the supervision or care of any child whether they are unaccompanied or travelling with their parent or guardian.
  • Fullers and 360 Discovery strongly recommend a parent or guardian accompany any child under 15 years of age on all services. However if this is not possible, the parent or guardian must ensure they complete Request for Carriage of Unaccompanied Child form for children between 5-15 years which may be travelling unaccompanied.
  • By allowing your child to travel unaccompanied, you acknowledge that the child will be able to follow crew safety instructions and act appropriately throughout the service. You also acknowledge that Fullers and 360 cannot and will not be responsible for the supervision or care of any unaccompanied child.
  • No child under 5 years of age may travel unaccompanied.
  • Fullers and 360 crew and staff have the right to refuse to carry any passenger they consider too young or not competent or fit to travel unaccompanied.
  • Fullers and 360 highly recommend unaccompanied children are dropped off and collected at ferry terminals by a parent, or guardian as some terminals are unattended.



  • Bicycles are transported at the risk of the owner.
  • Transport of bicycles is subject to availability of space.
  • All bicycles must be safely stowed in the dedicated areas of the vessel, usually on the outdoor lower deck, bicycle racks where available or other available space after all passengers have boarded.
  • Bicycles cannot be carried on services to islands in the Department of Conservation Estate – Rangitoto, Motutapu, Motuihe, Rotoroa, Tiritiri Matangi or the Harbour Cruise.
  • 360’s Coromandel service has limited space for bicycles and passengers must book a bicycle spot with their ticket.



  • Pets and Disability Assist Dogs may be permitted to travel on some ferry and bus services, at the discretion of the vessel’s master, crew or bus driver.
  • Owners will be fully responsible for their pets and must abide by all legislation and bylaws relating to their pets, and crew directions. Failure to follow instructions will mean the pet or dog will not be allowed to travel.
  • Dogs and other pets must at all times be kept on a lead or in an appropriate carry cage and be under the control of the owner.
  • Owners will be required to clean up any mess that their pets may have caused.
  • Owners and their pets must travel in the designated area outside of the vessel cabin. Pet cages must be placed on floor (not seats or tables).
  • No animals, dogs or otherwise are permitted to travel on services to islands in the Department of Conservation Estate – Rangitoto, Motutapu, Motuihe, Rotoroa, Tiritiri Matangi, or the Harbour Cruise. However, fully trained and identifiable Disability Assist Dogs are allowed, please see DOC’s website for further information: http://www.doc.govt.nz/parks-and-recreation/know-before-you-go/dog-access/disability-assist-dogs/
  • Livestock is prohibited from travelling on all ferries and buses.


SuperGold Card


Auckland Transport Gold HOP cardholders, or blue HOP cardholders with the SuperGold or Auckland Transport Senior Citizen ID concession loaded on it can travel for free on selected Fullers and 360 Discovery ferry services from 9am weekdays, all day on weekends and public holidays.

SuperGold Card holders can travel free after 9am Monday to Friday and all hours in the weekends and public holidays to the following destinations:

  • Devonport
  • Waiheke Island
  • Stanley Bay
  • Bayswater
  • Birkenhead
  • Northcote Point
  • Half Moon Bay
  • Gulf Harbour
  • Hobsonville

Free travel does NOT apply on ferries servicing Rangitoto Island, Motutapu, Coromandel, Orapiu, Rotoroa or Tiritiri Matangi Islands and all Fullers/360 Discovery tours services.
Before 9am on weekdays, SuperGold and AT Senior Citizen ID cardholders must pay the relevant adult fare for their travel.
AT Gold HOP Cards are subject to SuperGold Conditions of Use: https://www.supergold.govt.nz/info-for-cardholders/using-your-supergold-card.html

Your SuperGold Card and AT Gold HOP card is a personal card, this means that:

  • You are required to present this card to obtain any of its permitted discounts and concessions.
  • You cannot give your card away, lend, assign, or pledge it to somebody else.
  • You cannot use your card if have been asked to send it back and/or have been sent a new card.
  • When using your card to access free off-peak public transport you may be asked for another form of ID.

Please refer to Auckland Transport website for more information: https://www.at.govt.nz/bus-train-ferry/at-hop-card/at-hop-card-concessions/senior-supergold-concession/


Accessible travel on Fullers

 Fullers and 360 strive to offer accessible and affordable transport to all our passengers travelling with access challenges and those with limited mobility.
 When travelling with Fullers and 360, we recommend you contact us on 09 367 9111 or 09 307 8005 in advance to ensure the service you will be travelling on can provide you with additional assistance and is accessible to your needs.
 Most of the Fullers and 360 fleet are wheelchair accessible via ramps. Ferry wharves are also wheelchair accessible at the following locations:

  • Downtown Auckland Ferry Terminal
  • Bayswater
  • Birkenhead
  • Devonport
  • Half Moon Bay (accessibility is vessel dependant)
  • Northcote Point (accessibility is tidal dependant)
  • Waiheke Island (Matiatia)

Please note: Extreme tide or weather may mean that some of the listed destinations become inaccessible to wheelchairs.
 Ferry wharves and ferries which are not wheelchair accessible:

  • Rangitoto wharf and Islington Bay wharf (Rangitoto Island)
  • Stanley Bay wharf
  • Osprey (operates most off-peak week day services to Birkenhead, Northcote Point and Bayswater)
  • Coromandel
  • Rotoroa Island
  • Orapiu
  • Buses on Waiheke Island are not wheelchair accessible and it is recommended that a taxi is used. Waiheke Express: 0800 700 789


Accessible Fares

 Concessionary fares are available to qualifying passengers who travel with an Auckland Transport Total Mobility ID card or NZ Foundation for the Blind card.
 The concession allows the above card holders to purchase a discounted fare at any time on the following services:

  • Devonport
  • Waiheke Island
  • Stanley Bay
  • Bayswater
  • Birkenhead
  • Northcote Point
  • Half Moon Bay
  • Gulf Harbour
  • Hobsonville
  • Beachhaven.

The ID card must be shown when the ticket is issued and when boarding the ferry.


Carers’ travel

 At Fullers’ and 360’s discretion, the carer of a person with the Auckland Transport Total Mobility ID card or NZ Foundation for the Blind card is entitled to travel for free on the same journey to assist the passenger. Appropriate ID must be shown at the time of purchase in order for the carer to be eligible for this concessionary fare.
 Although there is no discount for those with Mobility or Foundation for the Blind cards on our Tour products, at Fullers and 360 discretion, carers who are required to assist these passengers may travel free.  Appropriate ID must be shown at the time of purchase in order for the carer to be eligible for this fare.


Tickets and Passes Terms and Conditions

Age Entitlement               



Under 5s

Travel free when accompanied by a fare paying passenger

5 - 15 years inclusive


16 – 19 years inclusive with  valid Auckland Region School ID

Child fare on Waiheke, Half  Moon Bay and Inner Harbour services. Adult fare on Rangitoto ferry, Harbour  Cruise and Waiheke and Rangitoto Explorer Tours

16 - 64 years inclusive


65 years and over

Adult, refer to terms

For some charters and services, child discounts will not apply and a full adult fare will need to be paid to secure a booking. This will be advised at the time of booking.

The following travel allowances relate to each ticket type and destination:


Waiheke Adult 10 Trip

Maximum 10 persons for any one  sailing

Waiheke Child 10 Trip

Maximum 4 children for any one sailing

Waiheke Tertiary 10 Trip

Maximum 1 student for any one  sailing

Waiheke Weekly Pass

Maximum 1 person for any one sailing

Devonport /Stanley Bay Adult 10  Trip

Maximum 2 persons for any one  sailing

Devonport /Stanley Bay Child 10  Trip

Maximum 2 children for any one sailing

Devonport/Stanley Bay Tertiary 10  Trip

Maximum 1 student for any one  sailing

Devonport/Stanley Bay Special  10 Trip

Maximum 1 person for any one sailing

Coromandel 10 Trip

Maximum 2 persons for any one  sailing


Waiheke, Half Moon Bay and  Inner Harbour Services

2 adults and 4 children or 1  adult and 5 children

Rangitoto ferry, Harbour Cruise  and Waiheke and Rangitoto Explorer Tours

2 adults and 2 children


2 adults and 2 children


2 adults and 2 children

Rotoroa Island

2 adults and 2 children

Tiritiri Matangi Island

2 adults and 2 children


Monthly Passes and Waiheke and Devonport 30-Day Passes Common Terms

  • New Monthly Pass or 30-Day Pass holders must first visit a Fullers or 360 Auckland Ticket Office to register the pass.
  • Personal details will be taken to register your pass. These details will not be used for promotional purposes unless specified by the owner of the card.
  • In the event your pass has been lost or stolen, you must visit a Fullers or 360 Ticket Office to cancel the pass. You cannot request for another person to do this on your behalf.
  • If a replacement pass is requested, there will be a $10.00 replacement fee.
  • Passes require a photo to be taken at registration. No sunglasses, caps, hats or beanies should be worn for the photo. Your face must be clearly visible.
  • A valid Monthly or 30-Day Pass entitles you to a 15% discount off food and beverage items and a 15% discount off a maximum of two single or return tickets for any of Fullers services.
  • A Monthly or 30-Day Pass is not transferrable to any other service, or to any other person.


Adult Monthly Passes

  • The Monthly Pass is available on the following services: Birkenhead, Northcote Point, Bayswater, Devonport, Waiheke, Gulf Harbour, Half Moon Bay and Stanley Bay.
  • Monthly Passes are sold as a calendar month, starting 1st of the month, and are available to be purchased or renewed 5 days prior, or for Fullers passes: 5 days after the 1st day of the month, or for 360 passes: 10 days after the 1st day of the month.
  • Renewals can be purchased at a Fullers or 360 Ticket Office or online. Note: renewals for 360 Gulf Harbour Monthly Passes can only be processed at the Auckland Ticket Office.
  • Child Monthly Passes are available on the Waiheke services.


Waiheke and Devonport 30-Day Passes

  • The 30-Day Pass is effective for 30 days beginning the day of first use.
  • The 30-Day Pass must be first validated within one year from the date of purchase.
  • Renewals can be done at a Fullers Ticket Offices.


Waiheke 40-Trip Passes

  • The 40-Trip Pass is valid for one year from the date of purchase.
  • A maximum of two people may travel on a 40-Trip Adult Pass on any one sailing. A maximum of two children may travel on a 40-Trip Child Pass on any one sailing.
  • Registering your pass is optional. However, if your pass is lost or stolen and your pass is registered, it can be cancelled and a replacement pass (with the number of unused trips) can be obtained, for a $10.00 replacement fee.
  • Fullers will not be responsible for any lost or stolen passes, or any unused trips. Please keep your pass in a safe place.


Waiheke 30-Trip ticket

  • 30 trip ticket, valid for 3 months from date of purchase.
  • Valid for purchase from any Fullers Ticket Office and online
  • Adult ticket only, no child or tertiary ticket available
  • 2 people can travel on the ticket per trip.
  • Replacement pass is not available.
  • No refunds will be given if lost or stolen.
  • Unused trips cannot be transferred to another ticket product at the end of the expiry date.

Waiheke 20-Trip Ticket

  • The 20-Trip ticket is valid for one year from the date of purchase.
  • A maximum of two people may travel on a 20-Trip on any one sailing. A maximum of two children may travel on a 20-Trip Child ticket on any one sailing.
  • Fullers will not be responsible for any lost or stolen tickets or any unused trips. Please keep your ticket in a safe place.

Waiheke Off-Island tickets:

  • These tickets are only available for purchase at the Matiatia Ticket Office.
  • The first journey must be ex-Matiatia, the return trip must be completed within the same day.
  • These tickets are only valid for travel on the date indicated on the ticket.


Waiheke Tertiary Commuter Fares

 If you hold a current Auckland Transport Tertiary Student ID card with a valid AT sticker you are eligible to purchase a Waiheke Tertiary monthly pass or Waiheke Tertiary 10-trip ticket.  Fullers have the right to withdraw this condition at any time.
 The Auckland Transport Tertiary Student ID card must be presented at the time of purchase and when validating your ticket/pass.


$10 Hot Seat Deal tickets

  • Hot Seat Deals tickets (‘Tickets’) can only be purchased online through fullers.co.nz.
  • Tickets are limited to the sailings, dates and times advertised. This will be indicated on the ticket.
  • Tickets will expire after the sailing, date and time has passed.
  • A maximum of 6 Tickets can be bought per sailing.
  • Tickets are strictly non-refundable and non-transferrable to another sailing.
  • Tickets for Hot Seat Deal sailings may be refunded in the event of a sailing being cancelled by Fullers.
  • Ferries for Waiheke Hot Seat Deal sailings depart from downtown Auckland Ferry Terminal only to Matiatia Wharf, Waiheke and vice versa.
  • Ferries for Rangitoto Hot Seat Deal sailings depart from downtown Auckland Ferry Terminal only to Rangitoto only and vice versa.
  • General Terms and Conditions apply.

Fullers Gift Cards 

  • Fullers Gift Cards may be redeemed at any Fullers Ticket Office but cannot be redeemed on-board vessels.
  • Fullers Gift Cards will expire 12 months from the date of purchase. Any unredeemed balance on expiry will not be redeemed or refunded after this date.
  • Fullers Gift Cards can only be redeemed for ferry tickets and tour products. It cannot be used to purchase food and beverages, or redeemed for cash.


360 Discovery Gift Cards

  • 360 Discovery Gift Cards may be redeemed at any 360 Discovery Ticket Office but cannot be redeemed on-board vessels.
  • 360 Discovery Gift Cards will expire 12 months from the date of purchase. Any unredeemed balance on expiry will not be redeemed or refunded after this date.
  • 360 Discovery Gift Cards can only be redeemed for ferry tickets and tour products. It cannot be used to purchase food and beverages, or redeemed for cash.

Last Updated: 24 February 2016

Journey Planner
Travel Alerts


Please be advised the 10.30am Auckland Harbour Cruise has been cancelled today Thursday 21st October 2017.

We apologise for any inconvenience this may cause.

Motutapu Island Closed Due To Storm Damage

Please be advised that Motutapu Island is closed to the public until Labour Weekend, due to track damage caused by storms.

We apologise for any inconvenience caused.

Coromandel/Rotoroa Island service update for Sunday 24th September 2017

Please be advised that the service for Sunday 24th September will depart Coromandel at 1630 as scheduled and take a scenic journey on route to Rotoroa Island. The departure from Rotoroa Island is delayed due to low tides by 45 minutes. Departure from Rotoroa Island will be at 1800 and arriving in Auckland at approximately 1915.

Kind Regards,

360 Team 

Waiheke Customer Update, 29.8.17

Our vessel survey season is well underway, and the majority of vessels have had their annual checks in time for the busy summer season ahead.

Quickcat has been on survey for a bit longer than anticipated this year, and we’re now expecting to have her back in service at the beginning of October. When she returns Superflyte will be taken to Whangarei and we expect her to return from survey in November.

Our brand new vessel Torea has arrived in Auckland, and you’ll start to see her on the Waiheke runs where she’ll join Te Kotuku and Korora after she’s been blessed and commissioned this week. 

Pier 1, Downtown Ferry Terminal – New Ticket Office Development

Building works starting Tuesday 22 August 2017

A new ticket office is being built on Pier 1 at Downtown Ferry Terminal. Work starts on Tuesday 22 August and it’s expected that work will be completed by late September.

The new ticket office will be shared by both Fullers and Auckland Transport, transforming it into both an AT Metro Customer Service Centre and a Fullers Ticket Office. Until it’s built, our ticket office will be temporarily be moved to a new site inside Pier 1 (directly opposite its current location) and it’ll be business as usual for our customers.

During this time we strongly recommend that ferry tickets are pre-purchased in advance to avoid any disruption to your day. You can also purchase Fullers paper tickets online at fullers.co.nz, via the MyFerry App and on board most vessels. We’ll also be extending our ticket office hours at Devonport until 8.30pm Monday to Sunday while work is being carried out.

Auckland Transport are working with the contractors to minimise any impact to customers and we appreciate your understanding during this time.