Stay in the know with the MyFerry app and make your ferry travel easier than ever!
With MyFerry app you can access timetables and fares, renew your monthly and multi-trip passes, purchase, view or use QR code tickets to board, receive instant travel alerts and more!
DOWNLOAD THE APP FOR FREE
Don’t wing it. Receive simplified travel alerts for your destination.
Set your travel alert preferences to receive push notifications directly from the app. Travel alerts will advise you of any changes to scheduled sailings – in real time. To stay in the know, just select the destination(s) you want to keep tabs on.
Going on holiday? Simply unselect your travel alerts and you won’t be notified. Just make sure you remember to re-set your travel alert preferences when you are back!
Set your travel alerts:
NEW: Alerts and Notice are now all under one section – Tap on Alerts from the homepage to see both travel alerts for your selected destinations and general notices.
NOTE: To ensure your travel alerts appear on your phones lock screen, you will need to allow push notifications to appear on the lock screen under your phone settings for the MyFerry app.
Sign in with your MyFerry account to see all your tickets in one place.
If your pass or ticket is active/valid and linked to your MyFerry account, it will show in the My Tickets section of your app. For monthly, 30 day and 40 trip passes, your photo is included for added security.
LINKING YOUR PASS TO YOUR MYFERRY ACCOUNT
For security reasons, you’re no longer able to scan a physical pass card into the app. You’ll need to link your pass to your MyFerry account, which you use to sign in to the MyFerry app.
RENEWING YOUR PASS
Please note that you need to have purchased your pass at the ticket office for the first time to use this function.
NEW: RECENT UPDATES TO MY TICKETS AND PASSES
Timetable and fare information for all routes are available at the touch of a button.
Under the push notifications setting, you can choose to receive notifications for:
Follow the steps below to set your preferred notifications:
Once these notifications are set, you will receive your selected notifications and travel alerts on your phone lock screen, just make sure you have allowed push notifications to appear for the MyFerry app under your phone settings.
Remember you can switch off these push notifications at any time, just unselect them under the push notifications section.
On the fly – access your timetables (and passes and tickets!) when you’re offline. To use this feature, you just need to make sure you have downloaded your ticket when you are connected to Wi-Fi.
You can set your homepage to redirect to either Timetables and Fares or My Tickets when you open the app, just follow the steps below:
If you’ve opted in to the destination(s) you want to receive travel alerts for within the app, but aren’t receiving push notifications, you may need to adjust the settings on your device.
Navigate to Settings on your device, and click Notifications. From there, find MyFerry in the list of apps, and ensure you’ve selected Allow Notifications.
If that does not work, try resetting the app by clearing the MyFerry app Cache and Stored Data - See instructions below. You can also try uninstalling and reinstalling the MyFerry app to ensure you are always on the latest version.
Reset the app - Clearing the MyFerry app cache and stored data instructions:
The MyFerry App is a native app for Apple iOS and Android smartphone devices. We’ve developed this app to make your ferry travel smarter and easier.
If you are already using the app and have the manual updates setting on your phone, follow the steps below to make sure you receive the updated features.
Manual updates for Android:
Manual updates for iPhone
If you travel frequently with us, the MyFerry App is an invaluable tool with features to make your regular commute easier:
The MyFerry App is free to download and install, and offers in app purchases of tickets and passes via credit card.
You can login to the mobile app using your online registration details, so there is no need to register again. You can use any tickets you've purchased through your web account on your smartphone.
The MyFerry App has been designed to work on both iOS and Android devices that meet the minimum system requirements*. Unfortunately, the app is not available for Windows Phone or Blackberry.
*Minimum Requirements: iOS Software: iOS 10 and above. Android Software: 5 (Lollipop) and above.
Our MyFerry App has the features that you need to travel with us, including the ability to store and use tickets and passes from your smartphone, both of which are not available on the mobile website.
A ‘Ticket’ is defined as a single-use or multi-trip paper ticket with a barcode, and is available for all routes. Tickets can be purchased online at all ticket offices or via the MyFerry app.
When purchasing, please ensure you’re logged in to your MyFerry account so the ticket will populate within the MyFerry app, on the My Tickets page. Paper tickets purchased at the ticket office cannot be scanned into the app afterwards.
Ticket Type examples:
A ‘Pass’ is defined as a long-term, multi-trip card with photo ID available for Devonport and Waiheke routes only. Passes can be purchased only at Ticket Offices, but can subsequently be renewed online with the exception of the FlexiPass which can also be purchased via the MyFerry app.
On Waiheke buses, simply show your monthly pass on the app - this doubles as your bus pass.
There could be a few issues when trying to create an account. Please try these solutions:
If none of these solutions have worked, please contact us at email@example.com
Fullers takes your privacy seriously. The only information we store is your username and ticket information. Credit card details are stored in a secure payment system.
We value your feedback - including your suggestions for possible future improvements to the app.
Feedback can be sent to firstname.lastname@example.org
Reset the the app by clearing the MyFerry app cache and stored data, instructions below: