Overview

Stay in the know with the MyFerry app and make your ferry travel easier than ever!

With MyFerry app you can access timetables and fares, renew your monthly and multi-trip passes, purchase, view or use QR code tickets to board, receive instant travel alerts and more!

DOWNLOAD THE APP FOR FREE

 

Travel alerts

Don’t wing it. Receive simplified travel alerts for your destination.

Set your travel alert preferences to receive push notifications directly from the app. Travel alerts will advise you of any changes to scheduled sailings – in real time. To stay in the know, just select the destination(s) you want to keep tabs on.

Going on holiday? Simply unselect your travel alerts and you won’t be notified. Just make sure you remember to re-set your travel alert preferences when you are back!

Set your travel alerts:

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  1. Login with your credentials
  2. Go to settings > push notifications
  3. Tap each destination you’d like to receive travel alerts for

NEW: Alerts and Notice are now all under one section – Tap on Alerts from the homepage to see both travel alerts for your selected destinations and general notices.

NOTE: To ensure your travel alerts appear on your phones lock screen, you will need to allow push notifications to appear on the lock screen under your phone settings for the MyFerry app.

 

Tickets and Passes

Sign in with your MyFerry account to see all your tickets in one place.

If your pass or ticket is active/valid and linked to your MyFerry account, it will show in the My Tickets section of your app. For monthly, 30 day and 40 trip passes, your photo is included for added security. 


LINKING YOUR PASS TO YOUR MYFERRY ACCOUNT

For security reasons, you’re no longer able to scan a physical pass card into the app. You’ll need to link your pass to your MyFerry account, which you use to sign in to the MyFerry app.

  1. To add your pass to your MyFerry account within the app, go to Settings > Manually add a pass to your account.
  2. Enter your Last Name and Pass ID and tap Add Pass.
  3. You can then renew your pass through the MyFerry app if it’s linked to your MyFerry account. 


RENEWING YOUR PASS

  1. From the home screen, tap on Settings > Renew a pass
  2. Enter your Last Name and Pass ID and tap Add Pass
  3. You will be able to renew your pass as it will now appear under My Tickets and Passes

Please note that you need to have purchased your pass at the ticket office for the first time to use this function.


NEW: RECENT UPDATES TO MY TICKETS AND PASSES

  • Frequently used passes - current passes will automatically appear at the top of the My Tickets and passes page so that you do not need to scroll to find it
  • Trip Activity - You can now view a log of your trips for individual passes. To see when the ticket has been used, just tap on Trips activity under your pass
  • Delete button - You can now tap on delete under tickets and passes to remove old tickets and passes 

Access timetables and fares

Timetable and fare information for all routes are available at the touch of a button.

  1. From the home screen, tap Timetables & Fares, or open Timetables from the menu along the bottom of your screen
  2. Looking for a return sailing? Just tap Switch direction
  3. To see fares, use the toggle at the top to select Fares

NEW: Set push notifications to help manage your tickets and passes

Under the push notifications setting, you can choose to receive notifications for:

  • Expiring Pass (you will get notified 3 days before expiry)
  • Low number of trips left (you will be notified when you have 2 trips left)
  • Credit card expiry
  • Mobile app exclusive

 Follow the steps below to set your preferred notifications:

  1. Go to Settings
  2. Tap on Push Notifications
  3. Scroll to Other
  4. Select your preferred notifications 
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Once these notifications are set, you will receive your selected notifications and travel alerts on your phone lock screen, just make sure you have allowed push notifications to appear for the MyFerry app under your phone settings.

Remember you can switch off these push notifications at any time, just unselect them under the push notifications section.

Offline access

On the fly – access your timetables (and passes and tickets!) when you’re offline. To use this feature, you just need to make sure you have downloaded your ticket when you are connected to Wi-Fi.

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NEW: Set your homepage preference

You can set your homepage to redirect to either Timetables and Fares or My Tickets when you open the app, just follow the steps below: 

  1. Go to Settings
  2. Tap Your Details
  3. Scroll to the bottom on the page
  4. Under 'After login redirect to’ select your preference from the dropdown box
  5. To save your changes, tap Update
  6. You will have to exit the app and open it again to see the updated homepage

Not receiving push notifications?

If you’ve opted in to the destination(s) you want to receive travel alerts for within the app, but aren’t receiving push notifications, you may need to adjust the settings on your device.

Navigate to Settings on your device, and click Notifications. From there, find MyFerry in the list of apps, and ensure you’ve selected Allow Notifications.

If that does not work, try resetting the app by clearing the MyFerry app Cache and Stored Data - See instructions below. You can also try uninstalling and reinstalling the MyFerry app to ensure you are always on the latest version. 

Reset the app - Clearing the MyFerry app cache and stored data instructions:


iOS Devices:

  1. Go to Settings > General > iPhone Storage
  2. Select the MyFerry app
  3. Tap Delete App
  4. Now head to the App Store to re-download the MyFerry app


Android Devices:

  1. Go to Settings > Apps
  2. Select the MyFerry app
  3. Tap Storage
  4. Tap Clear Data and Clear Cache
  5. Now start the MyFerry app

Video Tutorial

FAQ's

  • What is MyFerry App?

    The MyFerry App is a native app for Apple iOS and Android smartphone devices. We’ve developed this app to make your ferry travel smarter and easier.

  • How can I get the app updates made in November 2019?

    If you are already using the app and have the manual updates setting on your phone, follow the steps below to make sure you receive the updated features.

    Manual updates for Android:

    • Open the Google play store app
    • Tap Menu My apps & Games
    • Select the MyFerry app
    • Tap update

    Manual updates for iPhone

    • Open the App store
    • Tap Updates in the bottom menu bar
    • Select update for the MyFerry app

  • Why do I need the MyFerry App?

    If you travel frequently with us, the MyFerry App is an invaluable tool with features to make your regular commute easier:

    • Load up your tickets and passes and use your smartphone to board - no more lost tickets, no more queues to renew passes.
    • Get notifications when your passes are about to expire and have the ability to renew instantly.
    • Travel alerts are sent directly to your smartphone as push notifications for greater control of what information you receive.
    • Access passes, tickets and timetables even when you're offline.

  • How much does it cost?

    The MyFerry App is free to download and install, and offers in app purchases of tickets and passes via credit card.

  • I am registered on the website already. Do I need to register again?

    You can login to the mobile app using your online registration details, so there is no need to register again. You can use any tickets you've purchased through your web account on your smartphone.

  • Who can download the app?

    The MyFerry App has been designed to work on both iOS and Android devices that meet the minimum system requirements*. Unfortunately, the app is not available for Windows Phone or Blackberry.
    *Minimum Requirements: iOS Software: iOS 10 and above. Android Software: 5 (Lollipop) and above.

  • What is the difference between the MyFerry app and the mobile website?

    Our MyFerry App has the features that you need to travel with us, including the ability to store and use tickets and passes from your smartphone, both of which are not available on the mobile website.

  • What’s the difference between a Ticket and a Pass?

    A ‘Ticket’ is defined as a single-use or multi-trip paper ticket with a barcode, and is available for all routes. Tickets can be purchased online at all ticket offices or via the MyFerry app.

    When purchasing, please ensure you’re logged in to your MyFerry account so the ticket will populate within the MyFerry app, on the My Tickets page. Paper tickets purchased at the ticket office cannot be scanned into the app afterwards.

    Ticket Type examples:

    • Single Return Trip Ticket
    • 40-Trip Ticket (Waiheke)
    • 10-Trip Ticket (Devonport)
    Image Fullers ticket_barcode.jpg

    A ‘Pass’ is defined as a long-term, multi-trip card with photo ID available for Devonport and Waiheke routes only. Passes can be purchased only at Ticket Offices, but can subsequently be renewed online with the exception of the FlexiPass which can also be purchased via the MyFerry app.

    Pass Types:

    • Monthly Pass (Devonport, Waiheke)
    • 30-Day Pass (Devonport)
    • FlexiPass (Waiheke)
    Image Renew Fullers Pass.jpg (1)

  • I have a monthly pass - how do I use the bus with the app?

    On Waiheke buses, simply show your monthly pass on the app - this doubles as your bus pass. For the Auckland city buses, continue to use your monthly pass card with the sticker and we'll update when the app can be used on all bus services.

  • Why can’t I create an account?

     There could be a few issues when trying to create an account. Please try these solutions:

    • If you already have an account through our website, try logging in with these credentials
    • Many users have created multiple MyFerry accounts and may not remember creating more than one account. Check you are logged in to the correct MyFerry account if you have more than one account. 
    • You can request login information by using the Forgotten Password prompt on the MyFerry Login page here.
    • Usernames cannot have any special characters, please try creating a username without special characters

    If none of these solutions have worked, please contact us at myferry@fullers.co.nz

  • How safe is my personal information?

    Fullers takes your privacy seriously. The only information we store is your username and ticket information. Credit card details are stored in a secure payment system.

  • Where can I send feedback?

    We value your feedback - including your suggestions for possible future improvements to the app.

    Feedback can be sent to myferry@fullers.co.nz

  • Troubleshooting App Issues

    Reset the the app by clearing the MyFerry app cache and stored data, instructions below:


    iOS Devices:

    1. Go to Settings > General > iPhone Storage
    2. Select the MyFerry app
    3. Tap Delete App
    4. Now head to the App Store to re-download the MyFerry app

    Android Devices:

    1. Go to Settings > Apps
    2. Select the MyFerry app
    3. Tap Storage
    4. Tap Clear Data and Clear Cache
    5. Now start the MyFerry app
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