Stay in the know with the MyFerry app and make your ferry travel easier than ever!
Access timetables and fares, renew your monthly and multi-trip passes, purchase, view or use QR code tickets to board, receive instant travel alerts and more!
Don’t wing it. Receive simplified travel alerts by destination.
Set your travel alert preferences to receive push notifications directly from the app. Travel alerts will advise you of any changes to scheduled sailings – in real time. Just opt in to the destination(s) you want to keep tabs on.
Going on holiday? Simply deselect your travel alerts and you won’t get disturbed.
Set your travel alerts:
Check the Notices section for general updates.
From time to time, we’ll issue updates that affect ferry services across the entire harbour. An all new Notices section will keep you in the know.
Sign in with your MyFerry account to see all your tickets in one place.
If your pass or ticket is active/valid and linked to your MyFerry account, it will show in the My Tickets section of your app. For Monthly, 30 day and 40 trip passes, your photo is included for added security.
How to link your Pass to your MyFerry account:
How to renew your pass:
Timetable and fare information for all routes are available at the touch of a button.
To keep up with technology trends and the way our customers prefer to receive travel notifications, the text alert service will be unavailable from 1 May 2018.
What if I don’t have a smart device?
The MyFerry App is a native app for Apple iOS and Android smartphone devices. We’ve developed this app to make your ferry travel smarter and easier.
If you travel frequently with us, the MyFerry App is an invaluable tool with features to make your regular commute easier:
The MyFerry App is free to download and install, and offers in app purchases of tickets and passes via credit card.
You can login to the mobile app using your online registration details, so there is no need to register again. You can use any tickets you've purchased through your web account on your smartphone.
The MyFerry App has been designed to work on both iOS and Android devices that meet the minimum system requirements*. Unfortunately, the app is not available for Windows Phone or Blackberry.
*Minimum Requirements: iOS Software: iOS 10 and above. Android Software: 5 (Lollipop) and above.
To keep up with technology trends and the way our customers prefer to receive travel notifications, the text alert service will soon become unavailable.
What if I don’t have a smart device?
If you’ve opted in to the destination(s) you want to receive travel alerts for within the app, but aren’t receiving push notifications, you may need to adjust the settings on your device.
Navigate to Settings on your device, and click Notifications. From there, find MyFerry in the list of apps, and ensure you’ve selected Allow Notifications.
Our MyFerry App has the features that you need to travel with us, including the ability to store and use tickets and passes from your smartphone, both of which are not available on the mobile website.
A ‘Ticket’ is defined as a single-use or multi-trip paper ticket with a barcode, and is available for all routes. Tickets can be purchased online at all ticket offices or via the MyFerry app.
When purchasing, please ensure you’re logged in to your MyFerry account so the ticket will populate within the MyFerry app, on the My Tickets page. Paper tickets purchased at the ticket office cannot be scanned into the app afterwards.
Ticket Type examples:
A ‘Pass’ is defined as a long-term, multi-trip card with photo ID available for Devonport and Waiheke routes only. Passes can be purchased only at Ticket Offices, but can subsequently be renewed online with the exception of the FlexiPass which can also be purchased via the MyFerry app.
On Waiheke buses, simply show your monthly pass on the app - this doubles as your bus pass. For the Auckland city buses, continue to use your monthly pass card with the sticker and we'll update when the app can be used on all bus services.
There could be a few issues when trying to create an account. Please try these solutions:
If none of these solutions have worked, please contact us at email@example.com
Fullers takes your privacy seriously. The only information we store is your username and ticket information. Credit card details are stored in a secure payment system.
We value your feedback - including your suggestions for possible future improvements to the app.
Feedback can be sent to firstname.lastname@example.org