Overview
Stay in the know with the MyFerry app and make your ferry travel easier than ever!
Access timetables and fares, renew your monthly and multi-trip passes, purchase, view or use QR code tickets to board, receive instant travel alerts and more!
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Travel alerts
Don’t wing it. Receive simplified travel alerts by destination.
Set your travel alert preferences to receive push notifications directly from the app. Travel alerts will advise you of any changes to scheduled sailings – in real time. Just opt in to the destination(s) you want to keep tabs on.
Going on holiday? Simply deselect your travel alerts and you won’t get disturbed.
Set your travel alerts:
- Login with your credentials.
- Go to settings > push notifications.
- Tap each destination you’d like to receive travel alerts for.
- Text STOP to 484 to unsubscribe from the old text alert system.
Check the Notices section for general updates.
From time to time, we’ll issue updates that affect ferry services across the entire harbour. An all new Notices section will keep you in the know.
Store all your passes and tickets
Sign in with your MyFerry account to see all your tickets in one place.
If your pass or ticket is active/valid and linked to your MyFerry account, it will show in the My Tickets section of your app. For Monthly, 30 day and 40 trip passes, your photo is included for added security.
How to link your Pass to your MyFerry account:
- For security reasons, you’re no longer able to scan a physical pass card into the app. You’ll need to link your pass to your MyFerry account, which you use to sign in to the MyFerry app.
- To add your pass to your MyFerry account within the app, go to Settings > Manually add a pass to your account.
- Enter your Last Name and Pass ID and tap Add Pass.
- You can then renew your pass through the MyFerry app if it’s linked to your MyFerry account.
How to renew your pass:
- From the home screen, tap on Settings > Renew a pass.
- Enter your Last Name and Pass ID and tap Add Pass.
- You need to have purchased your pass at the ticket office for the first time to use this function.
Access timetables and fares
Timetable and fare information for all routes are available at the touch of a button.
- Simplified timetables are easier to read than ever.
- From the home screen, tap Timetables & Fares, or open Timetables from the menu along the bottom of your screen.
- Looking for a return sailing? Just tap Switch direction.
- To see fares, use the toggle at the top to select Fares.
Offline access
On the fly – access your timetables (and passes and tickets!) even when you’re offline.
Offline access is available for Timetables and Tickets as long as you've logged in to your MyFerry account recently to download the ticket or pass.
What's happening with text alerts?
To keep up with technology trends and the way our customers prefer to receive travel notifications, the text alert service will be unavailable from 1 May 2018.
- After you’ve updated your app, please unsubscribe from text alerts
- You can text the word STOP to 484 at any time to cancel
- You’ll be charged at the normal text rate of 20 cents
What if I don’t have a smart device?
- Please check the Fullers website on your home device before departing for your ferry service
- All travel alerts are published in real time on the Travel Alerts page
- If you’re unsure about any changes, head to a Ticket Office or call the Customer Care Centre on 09 367 9111
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MyFerry App FAQ's
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What is MyFerry App?
The MyFerry App is a native app for Apple iOS and Android smartphone devices. We’ve developed this app to make your ferry travel smarter and easier.
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Why do I need the MyFerry App?
If you travel frequently with us, the MyFerry App is an invaluable tool with features to make your regular commute easier:
- Load up your tickets and passes and use your smartphone to board - no more lost tickets, no more queues to renew passes.
- Get notifications when your passes are about to expire and have the ability to renew instantly.
- Travel alerts are sent directly to your smartphone as push notifications for greater control of what information you receive.
- Access passes, tickets and timetables even when you're offline.
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How much does it cost?
The MyFerry App is free to download and install, and offers in app purchases of tickets and passes via credit card.
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I am registered on the website already. Do I need to register again?
You can login to the mobile app using your online registration details, so there is no need to register again. You can use any tickets you've purchased through your web account on your smartphone.
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Who can download the app?
The MyFerry App has been designed to work on both iOS and Android devices that meet the minimum system requirements*. Unfortunately, the app is not available for Windows Phone or Blackberry.
*Minimum Requirements: iOS Software: iOS 10 and above. Android Software: 5 (Lollipop) and above. -
What's happening with text alerts?
To keep up with technology trends and the way our customers prefer to receive travel notifications, the text alert service will soon become unavailable.
- After you’ve updated your app, please unsubscribe from text alert
- You can text the word STOP to 484 at any time to cancel
- You’ll be charged at the normal text rate of 20 cents
What if I don’t have a smart device?
- Please check the Fullers website on your home device before departing for your ferry service
- All travel alerts are published in real time on the Travel Alerts page
- If you’re unsure about any changes, head to a Ticket Office or call the Customer Care Centre on 09 367 9111
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I set my travel alert preferences within the app, but I’m not receiving push notifications.
If you’ve opted in to the destination(s) you want to receive travel alerts for within the app, but aren’t receiving push notifications, you may need to adjust the settings on your device.
Navigate to Settings on your device, and click Notifications. From there, find MyFerry in the list of apps, and ensure you’ve selected Allow Notifications.
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What is the difference between the MyFerry app and the mobile website?
Our MyFerry App has the features that you need to travel with us, including the ability to store and use tickets and passes from your smartphone, both of which are not available on the mobile website.
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What’s the difference between a Ticket and a Pass?
A ‘Ticket’ is defined as a single-use or multi-trip paper ticket with a barcode, and is available for all routes. Tickets can be purchased online at all ticket offices or via the MyFerry app.
When purchasing, please ensure you’re logged in to your MyFerry account so the ticket will populate within the MyFerry app, on the My Tickets page. Paper tickets purchased at the ticket office cannot be scanned into the app afterwards.
Ticket Type examples:
- Single Return Trip Ticket
- 40-Trip Ticket (Waiheke)
- 30-Trip Ticket (Waiheke)
- 20-Trip Ticket (Waiheke)
- 10-Trip Ticket (Devonport, Stanley Bay, Waiheke, Coromandel)
- Waiheke Workers Weekly Ticket
- Waiheke Tertiary 10-Trip Ticket
A ‘Pass’ is defined as a long-term, multi-trip card with photo ID available for Devonport, Stanley Bay and Waiheke routes only. Passes can be purchased only at Ticket Offices, but can subsequently be renewed online.
Pass Types:
- Monthly Pass (Devonport, Stanley Bay, Waiheke)
- 30-Day Pass (Waiheke)
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I have a monthly pass - how do I use the bus with the app?
On Waiheke buses, simply show your monthly pass on the app - this doubles as your bus pass. For the Auckland city buses, continue to use your monthly pass card with the sticker and we'll update when the app can be used on all bus services.
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Why can’t I create an account?
There could be a few issues when trying to create an account. Please try these solutions:
- If you already have an account through our website, try logging in with these credentials
- Many users have created multiple MyFerry accounts and may not remember creating more than one account. Check you are logged in to the correct MyFerry account if you have more than one account.
- You can request login information by using the Forgotten Password prompt on the MyFerry Login page here.
- Usernames cannot have any special characters, please try creating a username without special characters
If none of these solutions have worked, please contact us at myferry@fullers.co.nz
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How safe is my personal information?
Fullers takes your privacy seriously. The only information we store is your username and ticket information. Credit card details are stored in a secure payment system.
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Where can I send feedback?
We value your feedback - including your suggestions for possible future improvements to the app.
Feedback can be sent to myferry@fullers.co.nz
