We want all our customers to have a comfortable and enjoyable trip with us, so we ask that you observe our Code of conduct while travelling with Fullers360 Experiences and Cruises.
Conditions of travel
Please follow the Ministry of Health’s COVID-19: Health advice for the public when travelling. For more information, please visit our COVID-19 Information Hub.
Master and crew instructions must always be followed while boarding or disembarking, and throughout the duration of the trip.
Fullers360 Masters and crew reserve the right to refuse travel on our services to any person who, or to remove any person who: does not or cannot produce a valid ticket, pass or booking reference; or
- is deemed unruly; or
- is using abusive or offensive language; or
- is in unclean state; or
- is unfit to travel, including but not limited to any person under the influence of drugs or alcohol; or
- is likely to cause distress or discomfort to other passengers, or crew and staff; or
- has engaged in any unlawful activities affecting either directly or indirectly Fullers360 staff or other passengers; or
- is contravening or breaching any of the General Terms and conditions; or
- is failing to follow any safety or operational instructions issued by Fullers360 staff and crew; or
- for any other reason where the safety or security of staff, crew or customers may be at risk.
The Master and crew have the right to inspect the contents of any customer’s luggage or freight for any noxious plant or animal pest on any service whose destination is part of the Department of Conservation Estate.
The Master of the vessel has the right to refuse access on any service to any passenger carrying any noxious plant or animal pest.
Notice of Refusal to Carry
If you have committed misconduct on any previous service operated by Fullers360, and we are not satisfied that your misconduct will not reoccur, we may refuse to carry you, and you may be issued a Notice of Refusal to Carry or a Trespass notice.
Any threat, verbally or physically abusive, insulting or intimidating behaviour or words towards any Fullers360 staff, crew, bus drivers, contractors or any other person will not be tolerated, and we may refuse to carry you, and you may be issued a Notice of Refusal to Carry or a Trespass notice.
Notice of Refusal to Carry or the Trespass notice will set out the period of time the notice is effective from and to, and will be enforced on all Fullers360’s vessels, buses or other transport or areas within Fullers360 control.
- Parents or guardians are solely responsible for the behaviour of children in their care or under their supervision. Under no circumstances is Fullers360 responsible for the supervision or care of any child whether they are unaccompanied or travelling with their parent or guardian.
- Fullers360 strongly recommend a parent or guardian accompany any child 5 to 15 years of age on all services. However, if this is not possible, the parent or guardian must ensure they complete Request for Carriage of Unaccompanied Child form for children between 5-15 years of age which may be travelling unaccompanied.
- By allowing your child to travel unaccompanied, you acknowledge that the child will be able to follow crew safety instructions and act appropriately throughout the service. You also acknowledge that Fullers360 cannot and will not be responsible for the supervision or care of any unaccompanied child.
- No child under 5 years of age may travel unaccompanied.
- Fullers360 crew and staff have the right to refuse to carry any passenger they consider too young or not competent or fit to travel unaccompanied.
- Fullers360 highly recommend unaccompanied children are dropped off and collected at ferry terminals by a parent, or guardian as some terminals are unattended.
Smoking, including e-cigarettes and vaporising, is not permitted on any of Fullers360 vessel, or areas under the control of Fullers and 360 Discovery.
Sale of liquor
- Most of our vessels are licensed to sell alcoholic beverages and must always comply with the Sale and Supply of Liquor Act 2012.
- All customers accept that the sale of alcohol will only be sold in compliance with the Sale and Supply of Liquor Act 2012 and conditions of the licence.
- Alcohol will not be sold to intoxicated people, minors or anyone who does not have valid ID identifying them as 18 years or over. The bar manager on board the vessel reserves the right to stop the purchase and service of alcoholic beverages.
- Only alcohol purchased on-board may be consumed on the vessel. Customers violating this condition will be required to surrender their alcohol.
In the event of limited seating availability or a full sailing, luggage must be stowed in the designated luggage area of each vessel and must not take up seat space. Seats cannot be reserved, dedicated to or taken up with luggage.
The Hauraki Gulf is precious and needs to be looked after, please use the rubbish bins provided on the vessels or take it with you. Do not dispose of any rubbish overboard.
In consideration to other customers, audible devices are not permitted to be used without headphones. Audible devices include but are not limited to mobile phones, smart devices, radios, gaming devices and audio/video playback devices.
Bicycles and scooters
- Bicycles and scooters are transported at the risk of the owner.
- Transport of bicycles is subject to availability of space.
- All bicycles must be safely stowed in the dedicated areas of the vessel, usually on the outdoor lower deck, bicycle racks where available or other available space after all passengers have boarded.
- Bicycles cannot be carried on services to islands in the Department of Conservation Estate – Rangitoto, Motutapu, Motuihe, Rotoroa, Tiritiri Matangi or the Harbour Cruise.
- The Coromandel service has limited space for bicycles and passengers must book a bicycle spot with their ticket.
Fullers360 welcomes dogs on our vessels providing they meet our criteria.
Dogs must be kept on a short leash while boarding and disembarking the vessel. Dogs can travel inside the cabin, but we ask that dogs are kept inside a suitable crate, cage or pet carrier:
- This needs to be able to secure your dog to prevent them getting out.
- It needs to have a leak proof base, be clean and well ventilated.
- The crate must always be kept on the floor of the cabin .
- Dogs are strictly not permitted on seats or tables.
- The odour and/or behaviour of the dog should not impact other passengers e.g. excessive barking is considered inappropriate behaviour.
- Disability Assist Dogs are welcome inside the cabin providing their owner or trainer can show appropriate documentation or identification. They’re exempt from travelling in cages/crates.
- Owners are responsible for their dogs throughout the journey and are liable for any damage caused by their dog. Owners are expected to clean up after their dogs and be mindful of their behaviour towards other customers.
- Owners will be fully responsible for their pets and must abide by all legislation and bylaws relating to their pets, and crew directions. Failure to follow instructions will mean the pet or dog will not be allowed to travel.
- No animals, dogs or otherwise are permitted to travel on services to islands in the Department of Conservation Estate – Rangitoto, Motutapu, Motuihe, Rotoroa, Tiritiri Matangi, or the Harbour Cruise. However, fully trained and identifiable Disability Assist Dogs are allowed, please see DOC’s website for further information: http://www.doc.govt.nz/parks-and-recreation/know-before-you-go/dog-access/disability-assist-dogs/
- Livestock is prohibited from travelling on all ferries and buses.