Overview

These Terms and Conditions apply to all services operated by Fullers Group Limited and 360 Discovery Cruises Limited (Fullers and 360).

Please read these Terms and Conditions carefully before purchasing a ticket or boarding any Fullers or 360 vessel or vehicle. By purchasing a ticket or using our services in any way, you agree to be bound by these Terms and Conditions. Nothing in these Terms and Conditions is intended to limit your rights under the Consumer Guarantees Act 1993. Fullers and 360 may vary these Terms and Conditions at any time by updating them online.

General tickets

  • All customers must have a valid ticket to travel. If a ticket is lost, stolen, defaced or mutilated, a replacement ticket must be purchased before a customer can travel.
  • A valid ticket must be presented for inspection at any time, if requested by any crew or staff.
  • All tickets are valid for one year from the date of purchase with the exception of periodic passes or dated ferry tickets and tours.
  • All tickets must be used in accordance with any time, date and/or special conditions indicated on the ticket, and in accordance with these terms and conditions.
  • Customers must arrive prior to the departure time and board the vessel promptly. Gates will close at least two minutes prior to the departure time.
  • All services, sailings and itineraries are subject to change at Fullers’ and 360 Discovery’s discretion. Reasons may include, but are not limited to weather and sea conditions, and operational and safety requirements.
  • Unused portions of concession or periodic tickets will not be refunded.
  • Advance bookings are recommended for Fullers and 360 Discovery tour products and tourist services. Full payment is required at time of booking to confirm your booking.
  • Any bookings with outstanding payments will be treated as unconfirmed.
  • Tickets for Fullers tours may be exchanged or refunded up to 48 hours prior to time of travel. No refunds will be given for cancellations within 48 hours of travel time. Customers must travel on the time and date that has been booked with tickets displaying the correct time and date of travel.
  • Tickets for 360 Discovery tours cannot be refunded unless the tour is cancelled. However, 360 Discovery tour tickets can be transferred to another date if requested at least 48 hours prior to departure date and time, subject to availability.
  • A deposit may be requested to confirm your reservation or booking for a charter or large group in which case it will be a non-refundable payment. Payment of a deposit forms part of the final payment and means you have read and accepted these Terms and Conditions.
  • Fullers and 360 Discovery may sell services of other operators who are not connected with Fullers or 360 Discovery and whose operations are outside the control of Fullers and 360 Discovery. Fullers and 360 Discovery accept no responsibility or liability for the service provided by those operators except as required by law.
  • Tickets and passes remain the property of Fullers and 360 Discovery and we may request any expired or fully used tickets or passes be surrendered.
  • If a customer is using a Fullers or 360 Discovery service for business purposes, the provisions of the Consumer Guarantees Act 1993 do not apply.
  • All prices are in New Zealand Dollars and include Goods and Services Tax.

Liability of Fullers and 360 Discovery

  • Customers travel at their own risk and Fullers/360 Discovery will not be responsible for any loss, damage, cost, expense or injury suffered by customers or loss or damage to a customer's property.
  • Fullers and 360 Discovery will not be liable for any loss, damage or delay caused by or arising from an event beyond their control.
  • Fullers and 360 Discovery may use any mode of transport to carry customers and may substitute the mode of transport used at any time.

Fullers and 360 Discovery does not guarantee that services will be available at any particular time or at all, and is not liable to a customer or any other person for any consequences, loss or damage as a result of a cancellation or any variation of the time of arrival or departure from any wharf or stop of any vessel or vehicle;

  • If there is contributory negligence on the part of a customer or other person, Fullers and 360 Discovery’s liability is subject to the law relating to contributory negligence.
  • Fullers and 360 Discovery may vary or cancel wholly or in part the scheduled services shown in their timetables or may vary the point at which vessels/buses will pick up and drop off customers.
  • Fullers and 360 Discovery will not guarantee the time of arrival or departure of its services at the times published in its timetable.
  • Fullers and 360 Discovery will not guarantee the availability of any seat or any specific area within a vessel to any Customer.
  • Tickets are subject to any alteration which Fullers and 360 Discovery may make to the service to which that ticket relates during the currency of the ticket and the holder of the ticket is not entitled to any allowance or compensation due to any change in the time or location of the service or any reduction in the service.

Fullers and 360 Discovery are not required to refund money or to make any other allowance to a Customer:

  • for cancelled, delayed, rescheduled or relocated services; or
  • who changes their mind or has a change in circumstances; or
  • for any unused portion of concession or periodic tickets; or
  • who has lost or mislaid his or her Ferry Ticket, who has a damaged Ferry Ticket or who presents a stolen Ferry Ticket;
  • because of a subsequent reduction in the Rate for that Ticket Type; or
  • who is unable to fully utilise their Ferry Ticket for any reason; and
  • who is unable to provide proof of purchase.

Any refunds will be subject to Fullers or AT HOP Terms of Use.
Nothing in these Conditions is intended to limit or replace any rights Customers have under the Consumer Guarantees Act 1993.

Indemnity

The Customer will indemnify the Operator at all times against any loss, damage or cost suffered or incurred by the Operator as a direct or indirect result of a breach by the Customer of its obligations under these Conditions.

Auckland Transport HOP Cards

Refer to the Auckland Transport HOP Terms of Use by clicking here.

Luggage

  • Customers may take one piece of carry-on luggage. Excessive, large or additional luggage should be referred to freight and will be treated accordingly.
  • Crew may determine whether luggage is acceptable as carry-on luggage, based on space in the vessel, safety and the size of the luggage.
  • All luggage taken on-board is carried at the owner’s risk. Fullers and 360 accepts no responsibility for lost, stolen or damaged luggage. Please be mindful with your luggage and keep all valuable items with you at all times.
  • The Carriage of Goods Act 1979 will apply to freight luggage where a separate fee has been charged for its carriage specifically. Our liability for intentional damage or loss is limited and proof of value may be required. All luggage must be packed appropriately for transportation via freight. If luggage is incorrectly packaged or is inappropriate for freight, Fullers and 360 will not be liable for its damage or loss.
  • The carriage of dangerous goods is regulated by the Maritime Rules of Maritime New Zealand. No petrol or large gas cylinders will be carried. Any item that has a fuel tank, any LPG bottles, paints, batteries and other volatile or corrosive substances must be declared prior to embarking, and if Fullers or 360 accept transporting the goods, they must be packaged and stored in accordance with the instructions of the Master, crew or staff. If in doubt, speak to staff or crew about any goods you wish to transport, declare all items. All goods are carried at the discretion of the Master of the vessel.
  • Firearms must be declared and surrendered to the Master, who will stow it in the bridge for the duration of the sailing.
  • Failure to follow crew instructions may mean luggage or goods will not be accepted on-board the vessel.

Public holidays

  • Fullers and 360 Discovery operate public holiday timetables on services.
  • Fullers and 360 Discovery have limited services over the Christmas New Year holiday period, please contact Fullers and 360 Discovery for further details, or refer to our Christmas timetable when available.

Filming

Commercial use of video, photography or audio recording equipment without permission of Fullers or 360 Discovery is prohibited. For enquiries or permission to film, please contact:marketing@roamexperiences.com.

For commercial use of video, photography or audio recording equipment on or around the wharf areas, please contact Auckland Transport. 

Advertising or literature

Distribution or posting of any literature or advertisements on the Fullers or 360 Discovery vessels without permission is prohibited. For enquiries about advertising on-board, please contact: marketing@roamexperiences.com.

Senior travel

Auckland Transport Gold HOP cardholders, or blue HOP cardholders with the SuperGold or Auckland Transport Senior Citizen ID concession loaded on it can travel for free on selected Fullers and 360 Discovery ferry services from 9am weekdays, all day on weekends and public holidays.

SuperGold Card holders can travel free after 9am Monday to Friday and all hours in the weekends and public holidays to the following destinations:

  • Devonport
  • Waiheke Island
  • Stanley Bay
  • Bayswater
  • Birkenhead
  • Northcote Point
  • Half Moon Bay
  • Gulf Harbour
  • Hobsonville

Free travel does NOT apply on ferries servicing Rangitoto Island, Motutapu, Coromandel, Orapiu, Rotoroa or Tiritiri Matangi Islands and all Fullers/360 Discovery tours services.

Before 9am on weekdays, SuperGold and AT Senior Citizen ID cardholders must pay the relevant adult fare for their travel.

AT Gold HOP Cards are subject to SuperGold Conditions of Use - read more here.

Your SuperGold Card and AT Gold HOP card is a personal card, this means that:

  • You are required to present this card to obtain any of its permitted discounts and concessions.
  • You cannot give your card away, lend, assign, or pledge it to somebody else.
  • You cannot use your card if have been asked to send it back and/or have been sent a new card.
  • When using your card to access free off-peak public transport, you may be asked for another form of ID.

Please refer to Auckland Transport website for more information here.

Accessible travel on Fullers

Fullers and 360 Discovery strive to offer accessible and affordable transport to all our customers travelling with access challenges and those with limited mobility.
When travelling with Fullers and 360 Discovery, we recommend you contact us on 09 367 9111 or 09 307 8005 in advance to ensure the service you will be travelling on can provide you with additional assistance and is accessible to your needs.

Most of the Fullers and 360 fleet are wheelchair accessible via ramps. Ferry wharves are also wheelchair accessible at the following locations:

  • Downtown Auckland Ferry Terminal
  • Bayswater
  • Birkenhead
  • Devonport
  • Half Moon Bay (accessibility is vessel dependant)
  • Northcote Point (accessibility is tidal dependant)
  • Waiheke Island (Matiatia)

Please note: Extreme tide or weather may mean that some of the listed destinations become inaccessible to wheelchairs.

Ferry wharves and ferries which are NOT wheelchair accessible:

  • Rangitoto wharf and Islington Bay wharf (Rangitoto Island)
  • Stanley Bay wharf
  • Osprey (operates most off-peak week day services to Birkenhead, Northcote Point and Bayswater)
  • Coromandel
  • Rotoroa Island
  • Orapiu
  • Buses on Waiheke Island are not wheelchair accessible and it is recommended that a taxi is used. Waiheke Express: 0800 700 789

Accessible fares

Concessionary fares are available to qualifying customers who travel with an Auckland Transport Total Mobility ID card or NZ Foundation for the Blind card. The concession allows the above card holders to purchase a discounted fare at any time on the following services:

  • Devonport
  • Waiheke Island
  • Stanley Bay
  • Bayswater
  • Birkenhead
  • Northcote Point
  • Half Moon Bay
  • Gulf Harbour
  • Hobsonville
  • Beachhaven

The ID card must be shown when the ticket is issued and when boarding the ferry.

Carers' travel

At Fullers’ and 360’s discretion, the carer of a person with the Auckland Transport Total Mobility ID card or NZ Foundation for the Blind card is entitled to travel for free on the same journey to assist the passenger. Appropriate ID must be shown at the time of purchase in order for the carer to be eligible for this concessionary fare. Although there is no discount for those with Mobility or Foundation for the Blind cards on our Tour products, at Fullers and 360 discretion, carers who are required to assist these passengers may travel free.  Appropriate ID must be shown at the time of purchase in order for the carer to be eligible for this fare.

Tickets & passes terms and conditions

Age Entitlement:

  • Under 5's: Travel free when accompanied by a fare paying customer.
  • 5-15 years inclusive: Child fare on waiheke, half moon bay and inner harbour services. Adult fare on rangitoto ferry, harbour cruise and waiheke and rangitoto explorer tours.
  • 16-19 years inclusive with valid Auckland region school id: Adult.
  • 65 years and over: Adult, refer to terms and conditions.

For some charters and services, child discounts will not apply and a full adult fare will need to be paid to secure a booking. This will be advised at the time of booking.

10 Trip Tickets:

  • Waiheke adult 10 trip: maximum 4 persons for any one sailing.
  • Waiheke child 10 trip: maximum 4 children for any one sailing.
  • Waiheke tertiary 10 trip: maximum 1 student for any one sailing.
  • Waiheke weekly pass: maximum 1 person for any one sailing.
  • Devonport /Stanley Bay adult 10 trip: maximum 2 persons for any one sailing.
  • Devonport /Stanley Bay child 10 trip: maximum 2 children for any one sailing.
  • Devonport/Stanley Bay tertiary 10 trip: maximum 1 student for any one sailing.
  • Devonport/Stanley Bay special 10 trip: maximum 1 person for any one sailing.
  • Coromandel 10 trip: maximum 2 persons for any one sailing.

Family Passes:

  • Waiheke Island, Half Moon Bay and Inner Harbour services: 2 adults and 2 children.
  • Rangitoto ferry, Harbour Cruise and Waiheke and Rangitoto Explorer tours: 2 adults and 2 children.
  • Coromandel: 2 adults and 2 children.
  • Orapiu: 2 adults and 2 children.
  • Rotoroa Island: 2 adults and 2 children.
  • Tiritiri Matangi Island: 2 adults and 2 children.

Monthly passes and Waiheke and Devonport 30-day passes common terms:

  • New Monthly Pass or 30-Day Pass holders must first visit a Fullers or 360 Discovery Auckland Ticket Office to register the pass.
  • Personal details will be taken to register your pass. These details will not be used for promotional purposes unless specified by the owner of the card.
  • In the event your pass has been lost or stolen, you must visit a Fullers or 360 Discovery Ticket Office to cancel the pass. You cannot request for another person to do this on your behalf.
  • If a replacement pass is requested, there will be a $10.00 replacement fee.
  • Passes require a photo to be taken at registration. No sunglasses, caps, hats or beanies should be worn for the photo. Your face must be clearly visible.
  • A valid Monthly or 30-Day Pass entitles you to a 15% discount off food and beverage items and a 15% discount off a maximum of two single or return tickets for any of Fullers services.
  • A Monthly or 30-Day Pass is not transferable to any other service, or to any other person.

 Adult Monthly passes:

  • A Fullers Monthly Pass is available on the following services: Devonport, Waiheke and Stanley Bay.
  • Monthly Passes are sold as a calendar month, starting 1st of the month, and are available to be purchased or renewed 5 days prior, or for 5 days after the 1st day of the month.
  • Renewals can be purchased at a Fullers or online.
  • Child Monthly Passes are available on the Waiheke services.
  • For more information on AT HOP monthly passes for other destinations visit the AT HOP website here.

Waiheke and Devonport 30-Day passes:

  • The 30-Day Pass is effective for 30 days beginning the day of first use.
  • The 30-Day Pass must be first validated within one year from the date of purchase.
  • Renewals can be done at a Fullers Ticket Offices.

Waiheke 40-Trip passes:

  • The 40-Trip Pass is valid for one year from the date of purchase.
  • A maximum of two people may travel on a 40-Trip Adult Pass on any one sailing. A maximum of two children may travel on a 40-Trip Child Pass on any one sailing.
  • Registering your pass is optional. However, if your pass is lost or stolen and your pass is registered, it can be cancelled and a replacement pass (with the number of unused trips) can be obtained, for a $10.00 replacement fee.
  • Fullers will not be responsible for any lost or stolen passes, or any unused trips. Please keep your pass in a safe place.

Waiheke 30-Trip ticket:

  • The 40-Trip Pass is valid for one year from the date of purchase.
  • A maximum of two people may travel on a 40-Trip Adult Pass on any one sailing. A maximum of two children may travel on a 40-Trip Child Pass on any one sailing.
  • Registering your pass is optional. However, if your pass is lost or stolen and your pass is registered, it can be cancelled and a replacement pass (with the number of unused trips) can be obtained, for a $10.00 replacement fee.
  • Fullers will not be responsible for any lost or stolen passes, or any unused trips. Please keep your pass in a safe place.

Waiheke 20-Trip ticket:

  • The 20-Trip ticket is valid for one year from the date of purchase.
  • A maximum of two people may travel on a 20-Trip on any one sailing. A maximum of two children may travel on a 20-Trip Child ticket on any one sailing.
  • Fullers will not be responsible for any lost or stolen tickets or any unused trips. Please keep your ticket in a safe place.

Waiheke locals off-island tickets:

  • These tickets are only available for purchase at the Matiatia Ticket Office.
  • The first journey must be ex-Matiatia, the return trip must be completed within the same day.
  • These tickets are only valid for travel on the date indicated on the ticket.

Waiheke tertiary commuter fares:

If you hold a current Auckland Transport Tertiary Student ID card with a valid AT sticker you are eligible to purchase a Waiheke Tertiary monthly pass or Waiheke Tertiary 10-trip ticket.  Fullers have the right to withdraw this condition at any time. The Auckland Transport Tertiary Student ID card must be presented at the time of purchase and when validating your ticket/pass.

$10 hot seat deal tickets:

  • Hot Seat Deals tickets (‘Tickets’) can only be purchased online through fullers.co.nz.
  • Tickets are limited to the sailings, dates and times advertised. This will be indicated on the ticket.
  • Tickets will expire after the sailing, date and time has passed.
  • A maximum of 6 Tickets can be bought per sailing.
  • Tickets are strictly non-refundable and non-transferrable to another sailing.
  • Tickets for Hot Seat Deal sailings may be refunded in the event of a sailing being cancelled by Fullers.
  • Ferries for Waiheke Hot Seat Deal sailings depart from downtown Auckland Ferry Terminal only to Matiatia Wharf, Waiheke and vice versa.
  • Ferries for Rangitoto Hot Seat Deal sailings depart from downtown Auckland Ferry Terminal only to Rangitoto only and vice versa.
  • General Terms and Conditions apply.

Fullers and 360 Discovery gift cards:

  • Gift Cards may be redeemed at any ticket office but cannot be redeemed on-board vessels.
  • Gift Cards will expire 12 months from the date of purchase. Any unredeemed balance on expiry will not be redeemed or refunded after this date.
  • Gift Cards can only be redeemed for ferry tickets and tour products. It cannot be used to purchase food and beverages, or redeemed for cash.

Last Updated: November 2017

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