A Fullers360 ferry service from Waiheke to Auckland downtown terminal experienced a small fire in the starboard engine room. With a proactive response from our professionally trained crew, the fire was quickly identified and extinguished. Customers and crew were moved to the upper deck for their safety and comfort in accordance with our incident response plan. Emergency services were called and assisted with the response. We can confirm two crew members have suffered from smoke inhalation and are being treated. The ferry has safely arrived in Auckland where the passengers have disembarked. We apologise to customers on board for any distress and disruption caused by this incident. Safety is our number one priority, ensuring customer and crew wellbeing onboard. This is an isolated event and we are now fully investigating the cause of the fire. We recommend customers keep an eye on their MyFerry app and our website for updates on our scheduled ferry services.
We would like to thank emergency services for their quick response and assistance.