FAQ's

Fullers360 is following the advice from the Ministry of Health and World Health Organisation and is taking a joint approach with Auckland Transport. We are both in frequent contact with the Auckland Regional Public Health Service.

Given the situation has evolved rapidly, for the most up to date changes please read through the Covid19 customer updates for how Fullers360 has responded and adjusted accordingly.

Here are some measures we are taking to keep our staff and customers safe on board:

• We have increased high levels of cleanliness and hygiene practices onboard our vessels with crew cleaning surfaces frequently either on-run or and after each shift. We will keep updating this practice in line with the Ministry of Health’s advice to prevent spread. 
• Additional hand sanitizers are provided on all vessels along with soap and water in all restrooms. 
• You may see some of our crew wearing Personal Protective Equipment (PPE). 
• Auckland Transport has provided prevention/cough and sneeze etiquette posters for placement on the ferries, reminding staff and passengers of appropriate steps to prevent spread. 
• Our onboard cafés and bars are now closed.
• We have introduced physical distancing measures on-wharf with Auckland Transport and are monitoring this with the vessels.
• Those seeking essential travel with us on the vessels are requested to take responsibility with physical distancing and stay at least 2 metres apart from others.

During the level 4 lock down travel is to be strictly limited to those who have essential travel.

For those who need essential travel with us during the lockdown this is our advice: 

• Practice social distancing and find a quiet space away from customers on board.
• Wash your hands regularly using soap and water in the bathrooms or use the sanitiser on wharves and vessels
• Be kind to one another, including our crew who are committed to keeping you safe
• Please consider wearing PPE (personal protective equipment) while you’re travelling with us
• Utilise the hand sanitiser available on wharves, before boarding.
• Avoid touching surfaces where possible.
• Sealink is a service available to Waiheke where you can travel in your own vehicle.

As always, our crew are here to help and ensure your journey is a safe one.

For more information on what is classified as essential travel please visit: covid19.govt.nz/help-and-advice/for-travellers/

We are following the Government’s guidelines for using public transport during the COVID-19 Level 4 Alert. Public transport services will only be available for those working in essential services, for medical reasons or to access essential services.

Auckland Transport and the NZ Police may ask essential workers, while travelling, to show who they work for. Where practical, people should carry some form of identification showing who they are, who they work for, and their job (e.g. a business card, letter from their employer, or other work ID).

It’s our priority to keep our customers informed. We are notifying customers regularly via our Travel Alerts. On our website, we have set up a new COVID-19 response page and will be updating this page regularly as changes are made. For the latest COVID-19 information and advice for our customers please visit fullers.co.nz/covid-19-updates/.

For the most up to date information from the New Zealand Government please visit: covid19.govt.nz/

Effective 6:00am on Thursday 26 March, we are providing free ferry services for essential travel on the following commuter routes:

      Waiheke, Devonport, Hobsonville Point and Half Moon Bay.

      All other routes will not be operational during the lockdown period.

The Government’s instruction is that only essential travel is permitted during the level four alert lockdown. During this period you should remain self-isolated and if you’re unwell please phone Healthline. 

If you become unwell while traveling with us, this is our advice: 

• If you are unwell and displaying Covid-19 symptoms, the Ministry of Health advises you stay home. You can contact the Healthline team at 0800 358 5453.
• If you are feeling unwell and need to travel with us, find an isolated area on board the vessel and restrict close contact.
• Please cover your face and mouth while coughing or sneezing.
• Please consider wearing PPE (personal protective equipment) while you’re travelling with us.
• Avoid touching surfaces where possible.
• Wash your hands regularly using soap and water in the bathrooms or use the sanitiser located on wharves and vessels.
• Please notify our crew of your symptoms, whilst maintaining 2 meters distance

Cafes are a non-essential service, and they will be closed during the level 4 lockdown period.

We are following the Government’s guidelines for using public transport during the COVID-19 Level 4 Alert. Public transport services will only be available for those working in essential services, for medical reasons, to access essential services including get to the supermarket, and to move essential goods. For details on what is considered an essential service, please visit covid19.govt.nz/government-actions/covid-19-alert-level/ 

Auckland Transport and the NZ Police may ask essential workers, while travelling, to show who they work for.  Where practical people should carry some form of identification showing who they are, who they work for, and their job (e.g. a business card, letter from employer or other work ID). 

We will be providing free services for customers that require essential travel across our network during this time period. This includes Waiheke, Devonport, Hobsonville Point, Half Moon Bay, and Beach Haven services.

All other routes will not be operational during the lockdown period. Please check the updated timetables before you plan your trip on fullers.co.nz/timetables-and-fares/.

In line with Auckland Transport’s guidelines, please continue to tag on and off using your AT HOP card, which will allow Auckland Transport to monitor passenger numbers.

For those using passes, you will not need to scan your ticket. 

Waiheke, Devonport, Hobsonville Point, Half Moon Bay, and Beach Haven services are the only services running currently. All other routes will not be operational during the lockdown period. Please see the timetables for operational ferry routes here.

We are in line with measures taken by Auckland Transport for monitoring essential travel during the level four lockdown. Essential workers traveling on ferries may be asked to show who they work for. Where practical, people should carry some form of identification showing who they are, who they work for, and their job (e.g. a business card, letter from their employer, or other work ID).

We understand customers concerns in relation to travel at this time. Please check our Terms & Conditions page for cancellation policies. Alternatively, you can email our Customer Care Centre any questions at enquiries@fullers.co.nz.

Please read these Terms and Conditions before purchasing a ticket, tour or pass. You may get in touch with our Contact Centre for specific enquiries related to COVID-19.

The situation has evolved rapidly and while the Government has instructed a 4-week lockdown period our services will remain reduced to support those seeking essential travel.

We cannot speculate at this time for when all tour products and services will resume – we will keep our customers updated with any changes.

No, this new measure does not apply to public transport and will not affect your essential travel. Travel during the level 4 lockdown is limited to only those seeking essential travel. This includes transport for workers in essential services, for medical reasons or to access essential services.

For more information, please visit fullers.co.nz/covid-19-updates/ or  covid19.govt.nz/ to follow Ministry of Health guidelines.

Following the latest guidance received from the Government, Fullers360 is required to limit the freight it receives and transports. Freight will only be accepted if it has arrived via a courier company. This change is effective immediately. Crew are not able to accept packages that are not delivered via a courier company.

This is in line with government guidance and will be a service that is monitored by New Zealand police.

For further information please visit: transport.govt.nz/about/covid-19-alert-level-4-transport-essential-services/

The guidance is subject to change as the response to COVID-19 evolves. Please keep checking back here for additional updates.

Physical distancing on-board our vessels is encouraged, and we suggest passengers maintain 2 metres of distance with other passengers at all times. With very few passengers on board right now, maintaining a 2-meter distance is achievable. Stickers have been provided by Auckland Transport on the gangways to guide this distance and our crew are monitoring the situation on board

Operations have been asked to do their best to minimise mixing of crews so staff work with their own ‘bubble’ much like they have at home. Crew have Personal Protective Equipment (PPE) and have their own washroom on board vessels. All boats are equipped with hand sanitizers as well as soap inside the washrooms. We are in frequent contact with the Auckland Regional Public Health Service to ensure we are keeping our staff and our passengers safe at all times.

Fullers360 services travel to:

• Birkenhead
• Northcote Point
• Devonport
• Stanley Bay
• Half Moon Bay
• Waiheke Island
• Rangitoto Island
• Motutapu Island (select Sundays only)
• Bayswater
• Motuihe Island (select Sundays only)
• Coromandel Gulf Harbour
• Rotoroa Island
• Tiritiri Matangi Island
• Beach Haven
• Hobsonville

Ferries depart from Pier 1 and 2, at the downtown ferry terminal behind the Ferry Building, located on Quay Street opposite Britomart Transport Centre. Ferries also depart from Pier 4 which is located just to the west of the Ferry Building at 139 Quay Street.

For all ferry services, we recommend arriving at the ferry terminal at least 30 minutes prior to ferry departure especially on public holidays and during the busy summer season.

Fullers360 provide transport for foot passengers only. It is possible to hire a car upon arrival to Waiheke Island and Coromandel. 

There are a number of convenient parking buildings within walking distance of the downtown Ferry Terminal. The closest is the Downtown Car Park, located on the corner of Customs Street West and Albert Street, roughly a five minute walk. 

To find out more about parking rates at the Downtown Car Park click here

No, we're two separate companies. Fullers Group Ltd. operates ferries in Auckland's Hauraki Gulf only.

If you have left personal belongings on one of our vessels, please enquire at any ticket office or call +64 9 367 9104.

Fullers360 are proud to support the Department of Conservation (DOC) and Auckland Council’s joint 'Treasure Island' initiative. All vessels are licensed to visit conservation islands and hold a 'Pest-Free Warrant' that recognises the company's commitment to biosecurity standards.

But we need your help to keep the islands pest-free. Remember to thoroughly check your gear for pests before boarding, clean your footwear to remove soil and seeds (brushes available on the wharves), and ensure your gear zipped up and any food is in a sealed container.

For more information, visit our Biosecurity page here. 

The MyFerry Mobile app will give you access to destination information, timetables and fares, purchase, view or use QR code tickets to board your ferry, renew your monthly and multi-trip passes, book tours and events and receive instant notifications of changes to your travel.

Download from the App Store or Google Play.

The MyFerry Mobile App and the Travel Alerts on Fullers360's website alert you to changes to your normal ferry service. This allows you to stay informed about delays, cancellations, timetable changes and extra sailings.

Just like an airline or bus service our ferries have limited luggage capacity. While travelling with us, you'll need to ensure your luggage fits within our baggage allowance to ensure a smooth sailing.

Please be mindful of what you are packing and follow the below standard guidelines.


Luggage allowance onboard Fullers360 ferries:

• 1x 20 kg bag per person: 158w x 28h cm
• 1x 5kg carry-on per person: 40w x 20h cm
  

If you're staying overnight and need to bring gear beyond this allowance, please contact our Customer Care team to book in advance. Otherwise, we may not be able to guarantee the transport of oversize/additional items.

enquiries@fullers.co.nz or Ph 0800 FULLERS 
+64 9 367 9111 (Outside of New Zealand)

The Downtown Ferry Terminal has two Ticket Offices, located at Pier 1 and Pier 2. The Information Centre is located at 139 Quay Street, on the west side of the Ferry Building. For more information and hours of operation click here.

Yes, tickets can be purchased online or in person at the ticket office prior to travel. However, bookings are essential for destinations that have limited capacity per sailing, including Coromandel, Rotoroa Island and Tiritiri Matangi Island. Bookings for Rangitoto Island are recommended, but tickets can be purchased at the Ferry Terminal if capacity has not been reached. 

There are two different types of ferry tickets, depending on the destination you're travelling to:

Open tickets: Ferry tickets for many destinations allow you to travel on future dates, generally within one year of the purchase date. In this instance, you may take any sailing that suits your schedule - as long as it hasn't reached capacity.

Booked for a specific date and time: Some destinations (including Coromandel, Rangitoto Island, Rotoroa Island, and Tiritiri Matangi Island) have limited capacity - this means bookings are essential and valid only for the date and time indicated on the ticket. Please see information about booking tickets for overnight stays, as you'll need to ensure you book the exact date and time you wish to return.

Yes - with a return ferry ticket on the exact date and time you wish to return.

If you’re planning an overnight stay and have booked your own accommodation at one of the islands we travel to, please ensure you have booked the correct return ferry on the exact date and time you wish to return.

IMPORTANT: A same day return ticket does not allow an overnight stay at any of our destinations. Avoid disappointment on the day and check you book the correct return ferry trip!

• Sailings to Tiritiri Matangi Island, Rotoroa Island and Coromandel Town have limited capacity - this means ferry bookings are essential and valid only for the date and time indicated on the ticket.
• When purchasing ferry tickets for Coromandel, Tiritiri Matangi Island and Rotoroa Island, you'll need to select travel dates for both your departure and return. Bookings are essential, and valid only for the time and date indicated on the ticket.
• Waiheke Island travel is more flexible, as ferry tickets are valid any day within a year of purchasing. Purchasing a return ferry ticket allows you to travel back to Auckland any day, on any sailing - as long as it hasn't reached capacity.

Overnight accommodation options on Tiritiri Matangi Island and Rotoroa Island are limited and sell out quickly so please ensure you have booked your accommodation before purchasing ferry tickets. 

• To stay on Tiritiri Matangi Island visit the DOC website here. 
• To stay on Rotoroa Island visit their website here. 
• To stay the night in Coromandel see options here. 

If you travel regularly on selected Fullers360 services, you may be eligible for various discounted passes and tickets to make your travel more cost effective. See pass options for Waiheke Island here or for other commuter destinations click here.

The definition of a 'Family' for all Fullers360 ferry services and tour products is as follows:

• Family: 2 adults and up to 2 children
• Child: 5 - 15 years inclusive, or Auckland region secondary school ID
• Under 5s: FREE
• The Family Fare for ferry travel to Waiheke Island and Devonport allows you to add additional child tickets at a 10% discount

Fullers360 strongly recommend a parent, guardian or older relative accompany any child under 14 years of age on all services. We cannot and will not take any responsibility for the supervision and care for children under 14 years of age under any circumstances.

If you wish to have your child travel unaccompanied on our services, please complete the 'Unaccompanied Minors Form' for Fullers360 and hand it to the staff at our ticket offices prior to putting your child on-board.

Read more information about our unaccompanied minors policy in the Code of Conduct section under Children here.

New Zealand senior citizens can travel for free* on selected ferry services in Auckland, after 9am weekdays and all day weekends and public holidays with an AT HOP card loaded with a SuperGold public transport concession.

Where does the free travel apply to?

• Bayswater
• Beach Haven
• Birkenhead
• Devonport
• Gulf Harbour
• Half Moon Bay
• Hobsonville
• Northcote Point
• Stanley Bay
• Waiheke Island

Excludes free ferry travel on any tour or ferry tour service to:

• Coromandel
• Harbour Cruise tour
• Motutapu Island
• Motuihe Island
• Orapiu
• Rangitoto Island
• RotoroaIsland
• Tiritiri Matangi Island
• Tour products

*If you tag on before 9am on weekdays adult fares will apply.

Your gold AT HOP card is a personal card, this means that:

• You are required to present this card to obtain any of its permitted discounts and concessions.
• You cannot give your card away, lend, assign, or pledge it to somebody else.
• You cannot use your card if have been asked to send it back and/or have been sent a new card.
• When using your card to access free off-peak public transport you may be asked for another form of ID.

Carry your SuperGold card or Senior Citizen ID card and your AT HOP card when travelling. Please refer to Auckland Transport website for more information by clicking here.

Where can you buy a gold AT HOP card?

Gold AT HOP cards are available for sale at all AT HOP retailers except online and excludes prepay AT HOP cards sold at New World, PAK’nSAVE and Four Square stores. AT HOP Cards are subject to SuperGold Conditions of Use. To view the Conditions of Use click here.

Tertiary fares are available on many of our AT commuter routes for students with an AT Hop card and AT tertiary ID sticker. Visit the AT website for more information.

Fullers360 facilitate school field trips to select Hauraki Gulf islands - providing a perfect opportunity for students to learn about the natural world around them and important conservation projects. For information about school trips to Tiritiri Matangi Island, Rotoroa Island, Motuihe Island, Rangitoto Island, visit the School Groups page.

Yes, Fullers360 has a range of customisable charter packages and vessels to suit all types of functions. Timings and departure points can be set to fit with your itinerary. Waiheke Island, Rangitoto Island, Motuihe, Motutapu, Tiritiri Matangi Island, Rotoroa Island, Half Moon Bay and Devonport are just some of the destinations we can reach.

Read more about charter options here. 

Currently, the FlexiPass is valid for travel between downtown Auckland & Waiheke Island.

The pass can be purchased at the ticket office or online. At the ticket office, customers will be issued with a physical pass. If it’s purchased online it will be linked to their account and displayed on the MyFerry app.

FlexiPass can be topped up online at fullers.co.nz or via the MyFerry app. 

By using the MyFerry app, you’re saving plastic cards from entering our environment. Currently, you can not top up at the ticket offices though we are working on this.

We do understand that sometimes presenting a physical card is easier. Please keep track of your FlexiPass card – it’s registered to your account, so treat it like you would an EFTPOS card. You only need one – no need to purchase a new one every time. 

You can purchase any amount of top ups to your FlexiPass in 10-trip increments.

The FlexiPass is valid for 3 years from the date of purchase.

No, you can purchase a FlexiPass or top up your FlexiPass at any time in the month.

Most ferries fully licensed cafés, WiFi, power points, luggage racks and bike racks. All ferries are equipped with toilets.

A selection of food and beverages can be purchased on board most of our Fullers360 vessels. These vessels are fully licensed with both non-alcoholic and alcoholic beverages available for purchase. The food on-board is fresh and locally-sourced, with healthy options including salads, wraps, and sandwiches, plus gourmet pies and muffins. The menu also includes some Waiheke Island-made products. If you're bringing your own food on board, please note that when travelling to a Department of Conservation (DOC) managed island, all food must be packed in rodent-proof/sealed containers.

If you're bringing your own food on board, please note that when travelling to a Department of Conservation (DOC) managed island, all food must be packed in rodent-proof/sealed containers. 

Yes, EFTPOS is available at all ticket offices and on most vessels. Services to Waiheke all have EFTPOS facilities on-board. All major credit cards are accepted but we do not accept cheques unless under prior arrangement.

Yes, dogs travel free with any fare-paying passenger. Dogs can travel inside the cabin but we ask they are kept inside a suitable crate, cage or pet carrier. Official service dogs can travel inside the cabin and do not have to be kept in a crate, cage or pet carrier. There is also allocated seating on the external decks for those travelling with pets.

Animals are not permitted to travel on ferries to Department of Conservation (DOC) managed islands, which include: Rangitoto Island, Rotoroa Island, Tiritiri Matangi Island, Motutapu Island or Motuihe Island.

Please check with Fullers360 staff if you are unsure if this will affect your particular travel plans.

Bikes and scooters travel free with any fare-paying passenger on most services, subject to available space. Most of our vessels are equipped with bike racks or hooks. Using these storage options reduces the risk of your bike falling and causing damage or injury.
On vessels that bike storage is unavailable, please ensure you position your bike safely and out of the way of other passengers.

E-bikes and e-scooters need to be stored on the back deck of the vessel.

For safety reasons, they can’t be stored inside the cabin because of their lithium batteries. On select ferries where the back deck in unavailable for storage, a lithium extinguisher is on board.

Bikes are not permitted on services to Department of Conservation (DOC) managed islands, which include: Rangitoto Island, Rotoroa Island, Tiritiri Matangi Island, Motutapu Island and Motuihe Island.

When travelling to Coromandel, you must contact the Fullers360 team to book your bike on board and ensure space is available.

Yes. ATM machines are located opposite the Fullers360 Ticket Office on Pier 1, downtown Auckland Ferry Terminal and at Devonport Ferry Terminal.

Fullers360 strives to offer accessible and affordable transport to all our passengers travelling with access challenges and those with limited mobility. Most vessels in the Fullers360 fleet are wheelchair accessible via ramps. Ferry wharves are also wheelchair accessible at the following locations:

• Auckland downtown Ferry Terminal
• Bayswater
• Birkenhead
• Devonport
• Half Moon Bay (accessibility is vessel dependant)
• Northcote Point (accessibility is tidal dependant)
• Waiheke Island (Matiatia)

For more information about wharves and ferries that are not wheelchair accessible, click here. We advise you contact us in advance to ensure the service you’ll be travelling on can provide you with additional assistance and is accessible to your needs.

If you're travelling to Waiheke on Christmas Day please be aware that, due to it being a public holiday, businesses will be closed for the day. It's still a great place to visit, so unless you're packing a picnic it might pay to call ahead before you travel.

If you have pre-purchased tickets from our website or MyFerry app, please make sure you have printed or downloaded your e-ticket BEFORE you leave home. This option allows you to go straight to boarding.

If you are travelling from the Downtown ferry terminal please allow AT LEAST 45 minutes before your ferry departure to navigate the terminal and board your ferry. Please note the time provided is estimated and does not include car parking and walk time to terminal. Click here to learn more.

Please use the current Ferry Terminal Pier Map below as a guide - the red dotted lines show where pedestrian access is available:

Waiheke is an easy trip from Auckland City – perfect for a special meal, a full day adventure or even a weekend getaway. We recommend dedicating at least half a day to experience the island.

No you can't take a car on a Fullers ferry, as we operate a passenger service only, however you can hire a car or scooter – check out our Drive Waiheke package for a cost-effective option.

The Waiheke Island Fullers360 ferry service arrives at Matiatia Wharf, located on the western side of the island. This is the main wharf, where most tours, bus services and taxis originate from.

Fullers360 operates services to Orapiu which is at the remote south-eastern end of the island. Here you can also catch a ferry to Rotoroa Island and the Coromandel Peninsula.

There are plenty of options for travel once you get to Waiheke, from a convenient Hop-on Hop-off bus to public buses to car/scooter hire to taxis. Fullers operates the Waiheke Island Explorer Hop-on Hop-off Bus which meets the ferries on arrival every 30 minutes during Summer (operating between 9.50am and 7.15pm). Read more about the flexible tour here. You can also hire a car or scooter – check out our Drive Waiheke package for a cost-effective option.

Yes, Waiheke Bus Company operates a network of public bus service to transport you to key parts of the island. Most services connect with the ferry arrivals and departures. For more information and timetables visit our section on the Waiheke Bus Company.

This varies depending on how long you plan to stay and which activities you plan on doing. If you’re planning to explore the beaches and walking trails, wear good walking shoes, plus bring sun block and a sun hat, swimming gear and a towel during summer. We’d also recommend bringing a rain jacket and warm clothing, depending on the time of year and conditions. There are plenty of cafés and restaurants on the island, so there’s no need to bring your own food.

Yes, Waiheke is a perfect place for a family day out.

Yes, but please be aware that access to some walking trails will be difficult, as well as the buses.

Yes, Matiatia Wharf is wheelchair accessible, however the buses on Waiheke Island are not. Orapiu Wharf is not wheelchair accessible.

Yes, there are dedicated bike racks on all our Waiheke Island ferries. Using these storage options reduces the risk of your bike falling and causing damage or injury.

E-bikes and e-scooters need to be stored on the back deck of the vessel. For safety reasons, they can’t be stored inside the cabin because of their lithium batteries. Please ensure you position your e-bike or e-scooter safely and out of the way of other passengers.

Yes, dogs travel free with any fare-paying passenger. Dogs can travel inside the cabin but we ask they are kept inside a suitable crate, cage or pet carrier. Official service dogs can travel inside the cabin and do not have to be kept in a crate, cage or pet carrier. There is also allocated seating on the external decks for those travelling with pets.

Yes, mobile coverage is available on Waiheke Island.

Yes, there are plenty of accommodation options across the island. We recommend booking in advance, especially in the peak summer season. As most of our ferry tickets to Waiheke are open return, meaning you can return to Auckland City on any day of your choosing, on any sailing – as long as it hasn't reached capacity.

IMPORTANT: A same day return ticket does not allow an overnight stay at any of our destinations. Avoid disappointment on the day and check you book the correct return ferry trip!

Select sailings may travel via Devonport to pick up or drop off customers.

Unless specified otherwise, Waiheke Island ferry tickets are valid for one year of the purchase date. These open tickets don’t specify a time or date you must travel, so you may take any sailing that suits your schedule - as long as it hasn't reached capacity. 

A trial is currently in place for a new departure point for all tour operators on the island, and this carpark is an easy five minute walk away.

Once you exit the ferry terminal, turn right and follow the yellow penguin footprints to your tour transport/operator.

Click here to view the map and familiarise yourself with the walk before you arrive. If you’re unsure of where to go, please feel free to talk to one of the Auckland Transport staff on the wharf area or the Fullers Ticket Office Team within the terminal.

Choose the destination or tour (and date of travel if applicable) and click ‘buy now’ and follow the transaction instructions to complete your purchase online. You’ll receive a confirmation email and your e-ticket to either print at home or download BEFORE you leave home so you can go straight to your boarding pier [indicated on the ticket].
Click here to learn more. 

We recommend purchasing your tickets in advance of travel and arrival at the ferry terminal, especially during the peak of summer and public holidays.

If you have pre-purchased tickets from our website or MyFerry app, please make sure you have printed or downloaded your e-ticket BEFORE you leave home. This option allows you to go straight to boarding.

If you are travelling from the Downtown ferry terminal please allow AT LEAST 45 minutes before your ferry departure to navigate the terminal and board your ferry. Please note the time provided is estimated and does not include car parking and walk time to terminal. Click here to learn more.

Note: Times provided are estimated and do not include car parking and walk time to terminal.

Please use the current Ferry Terminal Pier Map below as a guide - the red dotted lines show where pedestrian access is available:

Devonport is an easy trip from Auckland City – perfect for anything from a special meal to a full day adventure. We recommend dedicating at least half a day to experience the village, volcanic cones and naval history.

This varies depending on how long you plan to stay and which activities you plan on doing. If you’re planning to explore North Head and Mount Victoria, wear good walking shoes, plus bring a torch for the North Head tunnels. Sun block and a sun hat are recommended for summer, plus swimming gear and a towel if you’re planning to swim at Cheltenham beach. We’d also recommend bringing a rain jacket and warm clothing, depending on the time of year and conditions. There are plenty of cafés and restaurants on the island, so there’s no need to bring your own food.

Yes, Devonport is a perfect place for a family day out.

Yes, most activities in Devonport are suitable for a stroller. Please be aware that access to the walking trails on North Head may be difficult, and strollers are not recommended for the Devonport Explorer tour.

Yes, Devonport Wharf is wheelchair accessible.

Yes, there are dedicated bike racks on all our Devonport ferries. Using these storage options reduces the risk of your bike falling and causing damage or injury.

E-bikes and e-scooters need to be stored on the back deck of the vessel. For safety reasons, they can’t be stored inside the cabin because of their lithium batteries. Please ensure you position your e-bike or e-scooter safely and out of the way of other passengers.

Yes, dogs travel free with any fare-paying passenger. Dogs can travel inside the cabin but we ask they are kept inside a suitable crate, cage or pet carrier. Official service dogs can travel inside the cabin and do not have to be kept in a crate, cage or pet carrier. There is also allocated seating on the external decks for those travelling with pets.

Unless specified otherwise, Devonport ferry tickets are valid for one year of the purchase date. These open tickets don’t specify a time or date you must travel, so you may take any sailing that suits your schedule - as long as it hasn't reached capacity.

Choose the destination or tour (and date of travel if applicable) and click ‘buy now’ and follow the transaction instructions to complete your purchase online. You’ll receive a confirmation email and your e-ticket to either print at home or download BEFORE you leave home so you can go straight to your boarding pier [indicated on the ticket].
Click here to learn more. 

We recommend purchasing your tickets in advance of travel and arrival at the ferry terminal, especially during the peak of summer and public holidays.

If you have pre-purchased tickets from our website or MyFerry app, please make sure you have printed or downloaded your e-ticket BEFORE you leave home. This option allows you to go straight to boarding.

If you are travelling from the Downtown ferry terminal please allow AT LEAST 45 minutes before your ferry departure to navigate the terminal and board your ferry. Please note the time provided is estimated and does not include car parking and walk time to terminal. Click here to learn more.

Please use the current Ferry Terminal Pier Map below as a guide - the red dotted lines show where pedestrian access is available:

Ferries travel to Rangitoto Island frequently throughout the day so you have the choice of staying there for a morning, an afternoon or the whole day.

There are no food outlets on the island so please bring your own food and water. There are cafés on board most of our ferries, so you can purchase food before you get off, but all food must be packed in a rodent-proof, sealed container (e.g. hard plastic).

• Good walking shoes, sun block and a sun hat. The heat reflecting off the volcanic rock can be intense.
• Swimming gear and a towel during summer.
• Plenty of water, snacks and lunch in sealed, rodent-proof containers. There is no food for sale on the island! If staying overnight it is wise to bring enough food for an extra day in case the boat is cancelled due to bad weather.
• A rain jacket, depending on the time of year and conditions.

There are no rubbish bins on pest-free islands. Please remember to take all your rubbish, including leftover food, off the island with you. Read more about visiting a pest-free island here.

• Please check your bags for stowaways, such as mice, rats, Argentine Ants and Rainbow Skinks to name a few.
• Ensure your footwear, clothing and bags are clean and free of soil and seeds.
• Your lunch must be packed in a rodent-proof, sealed container (e.g. hard plastic).
• No open bags or boxes will be allowed on-board. Everything you bring must be sealed or zipped closed.

There are no rubbish bins on pest-free islands. Please remember to take all your rubbish, including leftover food, off the island with you. Read more about visiting a pest-free island here.

Yes, Rangitoto Island is great for children 5 years and over, as there are lava caves, native bush and beaches to explore. If the kids aren’t up for the full 3.1km walk to the summit, we offer a 4WD road-train tour to the base of the summit. More information about the tour is available here.

We don’t recommend you take strollers or push chairs to the island. If you have small children and want to walk to the summit, we recommend you use a baby carrier/backpack instead.

Unfortunately both Rangitoto Wharf and Islington Bay Wharf are not wheelchair accessible.

No. These items aren’t permitted on the island.

Dogs are not permitted on Rangitoto Island. You can take a disability assist dog into controlled dog areas without the need for a permit if it is kept under control at all times.

Yes, toilets are located at the information area at Rangitoto Wharf, at Islington Bay and McKenzie Bay. There are no toilets available at the summit.

Yes, mobile coverage is available on Rangitoto Island.

Bookings are recommended for all departures to Rangitoto Island. Coming off the island you have a choice of time as you don't have to book the return time, but tickets are same day return only.

The Rangitoto Island Historic Conversation Trust rents out two baches that can be booked via rangitoto.org. Camping is not permitted on the island, however you can camp on neighbouring Motutapu, which is connected to Rangitoto Island by a causeway. To find out more about staying on Motutapu Island click here.

Select sailings may travel via Devonport to pick up or drop off customers.

Don’t get stranded! Make sure you check the time of the last ferry at the start of your trip. There is a clock on the wharf when you arrive on the island which will show the last departure each day – and there is no accommodation on the island. If you do get stranded or lost please call Fullers on 0800 385 5377 or the Rangitoto DOC Field Officer on 0272 974 868. Costs will be incurred for a pick up outside our scheduled services. In case of extreme emergency, please call 111.

From time to time, adverse weather conditions require us to sail into Islington Bay Wharf instead of Rangitoto Wharf. This means there are some changes to your walking time on the island. It may take up to an extra hour to walk to and from the summit from Islington Bay, and the track is shared by vehicles including our 4WD road train. We recommend you plan your walk accordingly and note the time of the last ferry off the island. If you are unsure of which wharf we will be sailing to, please check the website for any travel alerts, or call our customer service team on 09 367 9111 on the morning of your departure.

Choose the destination or tour (and date of travel if applicable) and click ‘buy now’ and follow the transaction instructions to complete your purchase online. You’ll receive a confirmation email and your e-ticket to either print at home or download BEFORE you leave home so you can go straight to your boarding pier [indicated on the ticket].
Click here to learn more. 

We recommend purchasing your tickets in advance of travel and arrival at the ferry terminal, especially during the peak of summer and public holidays.

Please see the Department of Conversation website for details: https://www.doc.govt.nz/parks-and-recreation/places-to-go/auckland/places/rangitoto-island/

If you have pre-purchased tickets from our website or MyFerry app, please make sure you have printed or downloaded your e-ticket BEFORE you leave home. This option allows you to go straight to boarding.

If you are travelling from the Downtown ferry terminal please allow AT LEAST 45 minutes before your ferry departure to navigate the terminal and board your ferry. Please note the time provided is estimated and does not include car parking and walk time to terminal. Click here to learn more.

Please use the current Ferry Terminal Pier Map below as a guide - the red dotted lines show where pedestrian access is available:

Tiritiri Matangi is a full day activity due to the ferry service timetable. It’s possible to extend your stay at certain times of the year by staying overnight in the island bunkhouse if you book in advance (see ‘Can I stay on the island?’ further down).

There are no food outlets on the island so please bring your own food and water. All food must be packed in a rodent-proof, sealed container (e.g. hard plastic). There is a visitor centre and gift shop at the top of the hill near the lighthouse. The visitor centre provides complimentary coffee and tea, and the gift shop has cold drinks available for purchase – generally open 11 am to 3 pm on days the ferry visits.

• Good walking shoes, sun block and a sun hat.
• Swimming gear and a towel during summer.
• Plenty of water, snacks and lunch in sealed, rodent-proof containers. There is no food for sale on the island! If staying overnight it is wise to bring enough food for an extra day in case the boat is cancelled due to bad weather.
• A rain jacket, depending on the time of year and conditions.

There are no rubbish bins on pest-free islands. Please remember to take all your rubbish, including leftover food, off the island with you. Read more about visiting a pest-free island here.

• Please check your bags for stowaways, such as mice, rats, Argentine Ants and Rainbow Skinks to name a few.
• Ensure your footwear, clothing and bags are clean and free of soil and seeds.
• Your lunch must be packed in a rodent-proof, sealed container (e.g. hard plastic).
• No open bags or boxes will be allowed on-board. Everything you bring must be sealed or zipped closed.

There are no rubbish bins on pest-free islands. Please remember to take all your rubbish, including leftover food, off the island with you. Read more about visiting a pest-free island here.

Tiritiri Matangi Island has a range of native and non-native wildlife to see and hear on the island. Visit our wildlife page here to see what’s in store for you to experience.

Tiritiri Matangi is great for children 5 years and over, as there are easy walking tracks and plenty of opportunities to view wildlife.

Yes, but please be aware that access to many parts of the Island will be difficult. There are limited areas around the visitor centre and towards the lighthouse where you can use a buggy or stroller. However there are steps and inclines so please be aware of this when deciding. Also, if you're bringing a stroller please be sure to remove any soil or seeds from the treads.

Not really. Getting around on the island with a wheelchair is not very practical. While it is possible, those in a wheelchair will be mostly limited to the area immediately around the visitor centre – where they can still enjoy many of the island’s birds and plants.

No. These items aren’t permitted on the island.

Dogs are not permitted on Tiritiri Matangi Island. You can take a disability assist dog into controlled dog areas without the need for a permit if it is kept under control at all times.

Yes, there are toilets at Tiritiri Matangi Wharf, Hobbs Beach and the Lighthouse area, close to the visitor centre.

Yes, mobile coverage is good on the grass outside the bunkhouse.

Smoking is restricted to the concrete area at the wharf and outside the visitor centre.

Sailings to Tiritiri Matangi Island have limited capacity - this means bookings are essential and valid only for the date and time indicated on the ticket.

Yes - booking space in the island's bunkhouse is managed by the Department of Conservation (DOC). To book visit the DOC website here. 

If you're planning to stay overnight, you will need to contact us to book your return ferry tickets. Please call 0800 FULLERS (+64 9 367 9111).

Please be aware that the bunkhouse is often used by volunteers and researchers, and that public beds are often booked up several months ahead, so it is wise to plan your trip well in advance. There is usually more space available in the winter months. Please pay close attention to the biosecurity requirements when planning an overnight visit. Camping is not permitted on the Island.

IMPORTANT: A same day return ticket does not allow an overnight stay at any of our destinations. Avoid disappointment on the day and check you booked the correct return ferry trip!

No. The ferry stops at Gulf harbour to drop off and pick up passengers.

Choose the destination or tour (and date of travel if applicable) and click ‘buy now’ and follow the transaction instructions to complete your purchase online. You’ll receive a confirmation email and your e-ticket to either print at home or download BEFORE you leave home so you can go straight to your boarding pier [indicated on the ticket].
Click here to learn more. 

We recommend purchasing your tickets in advance of travel and arrival at the ferry terminal, especially during the peak of summer and public holidays.

Boarding for Coromandel closes 15 minutes before departure time.

If you have pre-purchased tickets from our website or MyFerry app, please make sure you have printed or downloaded your e-ticket BEFORE you leave home. This option allows you to go straight to boarding.

If you are travelling from the Downtown ferry terminal please allow AT LEAST 45 minutes before your ferry departure to navigate the terminal and board your ferry. Please note the time provided is estimated and does not include car parking and walk time to terminal. Click here to learn more.

Please use the current Ferry Terminal Pier Map below as a guide - the red dotted lines show where pedestrian access is available:

Coromandel offers different length experiences depending on what sort of stay you'd like to have. This really depends on how much of the Coromandel you want to experience. You will spend at least one full day exploring the region. The 1 day trip sees you leave in the morning and return the same evening. If you wish to stay longer you can. You can spend a night, a weekend or even longer exploring the gorgeous Coromandel (depending on the time of year you're travelling). Be sure to check out our ferry timetable to see when our return sailings are. Click here for ferry timetables.

There is always something to see and do, including the Driving Creek Railway and Potteries, the Waterworks, beautiful landscape attractive to walkers and cyclists, and of course the friendly Coro-style hospitality offering fresh local seafood and catering for all tastes. Stop by one of the nearby stunning beaches (Whangapoua Beach, New Chums Beach, Hot Water Beach, Kuaotunu, Whitianga) for family swimming and picnics. For a bit more of an adventure, stay longer and explore Cathedral Cove, Hot Water Beach, Coromandel’s most famous attractions or the remote splendour of the Northern Coromandel. We offer a range of tours to these attractions, to view our range of tours click here.

This varies depending on how long you plan to stay and which activities you plan on doing. Good walking shoes, sun block and a sun hat, swimming gear and a towel are key items during summer. Plenty of water, snacks and lunch may also be a good idea although there are placea to get food in Coromandel Town. A rain jacket and warm clothing may also be a good idea, depending on the time of year and conditions.

Yes, however there is limited capacity so you must book this in at the time of your ferry booking to ensure we have space to carry it.

A return shuttle between the wharf to Coromandel Town is included in your ferry tickets.

You can book our two-day Coromandel Classic tour which will take you to Hot Water Beach and Cathedral Cove. For more information on our tour click here.

No. The ferry to Coromandel makes stops at Orapiu, Waiheke Island and Rotoroa Island to drop off and pick up passengers.

Sailings to Coromandel have limited capacity - this means bookings are essential and valid only for the date and time indicated on the ticket. If you’re planning an overnight stay in Coromandel Town, you'll need to ensure you book the exact date and time you wish to return.

There are plenty of great accommodation options depending on what kind of stay you’d like. Here are some that we recommend:

• ANCHOR LODGE anchorlodgecoromandel.co.nz
• OCEANS RESORT WHITIANGA oceanresort.co.nz
• TOP 10 HOLIDAY PARK coromandelholidaypark.co.nz
• THE COROMANDEL TREEHOUSE coromandeladventures.co.nz

If you’re planning an overnight stay and have booked your own accommodation at one of the destinations we travel to, please ensure you have booked the correct return ferry on the exact date and time you wish to return.

IMPORTANT: A same day return ticket does not allow an overnight stay at any of our destinations. Avoid disappointment on the day and check you book the correct return ferry trip!

Choose the destination or tour (and date of travel if applicable) and click ‘buy now’ and follow the transaction instructions to complete your purchase online. You’ll receive a confirmation email and your e-ticket to either print at home or download BEFORE you leave home so you can go straight to your boarding pier [indicated on the ticket].
Click here to learn more. 

We recommend purchasing your tickets in advance of travel and arrival at the ferry terminal, especially during the peak of summer and public holidays.

Bookings are recommended for Rotoroa Island. Boarding for Rotoroa Island closes 15 minutes before departure time.

If you have pre-purchased tickets from our website or MyFerry app, please make sure you have printed or downloaded your e-ticket BEFORE you leave home. This option allows you to go straight to boarding.

If you are travelling from the Downtown ferry terminal please allow AT LEAST 45 minutes before your ferry departure to navigate the terminal and board your ferry. Please note the time provided is estimated and does not include car parking and walk time to terminal. Click here to learn more.

Please use the current Ferry Terminal Pier Map below as a guide - the red dotted lines show where pedestrian access is available:

Rotoroa Island is a full day activity due to the ferry service timetable. It is possible to extend your stay at certain times of the year by staying overnight in the fantastic island units if you book in advance. Make sure you book in advance as they book out fast! (See ‘Can I stay on the island?’ further down).

There are no food outlets on the island so please bring your own food and water. All food must be packed in a rodent-proof, sealed container (e.g. hard plastic). There are public BBQs on the island for you to cook your food if you wish.

• Good walking shoes, sun block and a sun hat.
• Swimming gear and a towel during summer.
• Plenty of water, snacks and lunch in sealed, rodent-proof containers. There is no food for sale on the island! If staying overnight it is wise to bring enough food for an extra day in case the boat is cancelled due to bad weather.
• A rain jacket, depending on the time of year and conditions.

There are no rubbish bins on pest-free islands. Please remember to take all your rubbish, including leftover food, off the island with you. Read more about visiting a pest-free island here.

• Please check your bags for stowaways, such as mice, rats, Argentine Ants and Rainbow Skinks to name a few.
• Ensure your footwear, clothing and bags are clean and free of soil and seeds.
• Your lunch must be packed in a rodent-proof, sealed container (e.g. hard plastic).
• No open bags or boxes will be allowed on-board. Everything you bring must be sealed or zipped closed.

There are no rubbish bins on pest-free islands. Please remember to take all your rubbish, including leftover food, off the island with you. Read more about visiting a pest-free island here.

Rotoroa Island is predator-free and home to endangered native species, including kiwi, tieke, takahē and skinks. Visit our wildlife page here to see what your visit has in store.

Rotoroa is great for children 5 years and over, as there are easy walking tracks and plenty of opportunities to view wildlife. There are also interactive exhibits to explore plus great beaches.

Yes, but you need to be aware that access to many parts of the Island may be difficult. Also, please be sure to remove any soil or seeds from the treads.

No. These items aren’t permitted on the island.

Dogs are not permitted on Rotoroa Island. You can take a disability assist dog into controlled dog areas without the need for a permit if it is kept under control at all times.

Yes, mobile coverage is available on Rotoroa Island.

Yes. Located in Home Bay within the exhibition centre, and adjacent to the school house. More toilets (and outside showers) are located at Ladies Bay.

If you have booked accommodation to stay overnight please book your ferry tickets carefully, as you'll need to ensure you book the exact date and time you wish to return.

Yes. There are three beautifully renovated vintage style units available to hire. These are very popular so be sure to book well in advance. To find out more click here.

If you’re planning an overnight stay and have booked your own accommodation at one of the islands we travel to, please ensure you have booked the correct return ferry on the exact date and time you wish to return.

IMPORTANT: A same day return ticket does not allow an overnight stay at any of our destinations. Avoid disappointment on the day and check you book the correct return ferry trip!

No. The ferry to Rotoroa makes a stops at Orapiu, Waiheke Island to drop off and pick up passengers.

Choose the destination or tour (and date of travel if applicable) and click ‘buy now’ and follow the transaction instructions to complete your purchase online. You’ll receive a confirmation email and your e-ticket to either print at home or download BEFORE you leave home so you can go straight to your boarding pier [indicated on the ticket].
Click here to learn more. 

We recommend purchasing your tickets in advance of travel and arrival at the ferry terminal, especially during the peak of summer and public holidays.

Bookings are essential for Motutapu Island ferry services.

If you have pre-purchased tickets from our website or MyFerry app, please make sure you have printed or downloaded your e-ticket BEFORE you leave home. This option allows you to go straight to boarding.

If you are travelling from the Downtown ferry terminal please allow AT LEAST 45 minutes before your ferry departure to navigate the terminal and board your ferry. Please note the time provided is estimated and does not include car parking and walk time to terminal. Click here to learn more.

Please use the current Ferry Terminal Pier Map below as a guide - the red dotted lines show where pedestrian access is available:

Visiting Motutapu Island is a full day activity, due to the limited ferry timetable. Ferries travel to and from the neighbouring Rangitoto Island frequently, but please allow plenty of time to walk between the two islands, as it takes roughly three hours to walk between Rangitoto Wharf and Home Bay. 

There are no food outlets on the island so please bring your own food and water. There are cafés on board most of our ferries, so you can purchase food before you get off, but all food must be packed in a rodent-proof, sealed container (e.g. hard plastic).

• Good walking shoes, sun block and a sun hat. The heat reflecting off the volcanic rock can be intense.
• Swimming gear and a towel during summer.
• Plenty of water, snacks and lunch in sealed, rodent-proof containers. There is no food for sale on the island! If staying overnight it is wise to bring enough food for an extra day in case the boat is cancelled due to bad weather.
• A rain jacket, depending on the time of year and conditions.

There are no rubbish bins on pest-free islands. Please remember to take all your rubbish, including leftover food, off the island with you. Read more about visiting a pest-free island here.

• Please check your bags for stowaways, such as mice, rats, Argentine Ants and Rainbow Skinks to name a few.
• Ensure your footwear, clothing and bags are clean and free of soil and seeds.
• Your lunch must be packed in a rodent-proof, sealed container (e.g. hard plastic).
• No open bags or boxes will be allowed on-board. Everything you bring must be sealed or zipped closed.

There are no rubbish bins on pest-free islands. Please remember to take all your rubbish, including leftover food, off the island with you. Read more about visiting a pest-free island here.

Yes, Motutapu Island is great place to visit with children, as there are plenty of short walks and beaches. However, the terrain is not suitable for strollers.

We don’t recommend you take strollers or push chairs to the island. If you have small children and want to walk to the summit, we recommend you use a baby carrier/backpack instead.

Unfortunately the wharf at Home Bay is not wheelchair accessible, nor are the Rangitoto Island wharves.

No. These items aren’t permitted on the island.

Dogs are not permitted on Motutapu Island. You can take a disability assist dog into controlled dog areas without the need for a permit if it is kept under control at all times.

Yes, toilets are located at Home Bay.

Yes, mobile coverage is available on Motutapu Island.

Bookings for a specific date and time are essential for all departures to Motutapu Island and Rangitoto Island.

Yes, there is a DOC campsite at Home Bay. Bookings are essential. For more information, see the Motutapu Island Stay the Night page.

Yes, there are opportunities to volunteer with Motutapu Restoration Trust. Public volunteer days are held throughout the year on select Sundays. For more information, see the Motutapu Volunteer page.

Choose the destination or tour (and date of travel if applicable) and click ‘buy now’ and follow the transaction instructions to complete your purchase online. You’ll receive a confirmation email and your e-ticket to either print at home or download BEFORE you leave home so you can go straight to your boarding pier [indicated on the ticket].
Click here to learn more. 

We recommend purchasing your tickets in advance of travel and arrival at the ferry terminal, especially during the peak of summer and public holidays.

The MyFerry App is a native app for Apple iOS and Android smartphone devices. We’ve developed this app to make your ferry travel smarter and easier.

If you travel frequently with us, the MyFerry App is an invaluable tool with features to make your regular commute easier:

• Load up your tickets and passes and use your smartphone to board - no more lost tickets, no more queues to renew passes.
• Get notifications when your passes are about to expire and have the ability to renew instantly.
• Travel alerts are sent directly to your smartphone as push notifications for greater control of what information you receive.
• Access passes, tickets and timetables even when you're offline.

You can login to the mobile app using your online registration details, so there is no need to register again. You can use any tickets you've purchased through your web account on your smartphone.

A ‘Ticket’ is defined as a single-use or multi-trip paper ticket with a barcode, and is available for all routes. Tickets can be purchased online at all ticket offices or via the MyFerry app.

When purchasing, please ensure you’re logged in to your MyFerry account so the ticket will populate within the MyFerry app, on the My Tickets page. Paper tickets purchased at the ticket office cannot be scanned into the app afterwards.

Ticket Type examples:

• Single Return Trip Ticket
• 40-Trip Ticket (Waiheke)
• 10-Trip Ticket (Devonport)

A ‘Pass’ is defined as a long-term, multi-trip card with photo ID available for Devonport and Waiheke routes only. Passes can be purchased only at Ticket Offices, but can subsequently be renewed online with the exception of the FlexiPass which can also be purchased via the MyFerry app.

Pass Types:

• Monthly Pass (Devonport, Waiheke)
• 30-Day Pass (Devonport)
• FlexiPass (Waiheke)

If your Pass is active/valid and linked to your MyFerry account, it will show in the My Tickets section of your app. If it’s not appearing, chances are you’ll just need to link your Pass to your MyFerry account.

Please note, these instructions apply to Monthly, 30-Day only.

• For security reasons, you’re no longer able to scan a physical pass card into the app. You’ll need to manually add your pass by linking it to your MyFerry account, which you use to sign in to the MyFerry app.
• To add your pass to your MyFerry account within the app, go toSettings > Manually add a pass to your account.
• Enter your Last Name and Pass ID and tap Add Pass. (See below red box outlining where you will find Last Name and Pass ID)
• You can then subsequently renew your pass through the MyFerry app if it’s linked to your MyFerry account.

• IMPORTANT note about error messages:If you have recently had a Pass reissued, there will be a new Pass ID number which must be updated in your account. If the Pass ID number is not updated against the new card, the MyFerry app will display an error message. Please ensure you update the Pass ID of the reissued Pass.

If your 40 Trip Ticket card is active/valid and linked to your MyFerry account, it will show in the My Tickets section of your app. If it’s not appearing, chances are you’ll just need to link your 40 Trip to your MyFerry account.

Please note, these instructions apply to the 40 Trip only.

• For security reasons, you’re no longer able to scan a physical pass card into the app. You’ll need to manually add your 40 Trip by linking it to your MyFerry account, which you use to sign in to the MyFerry app.
• To add your 40 Trip to your MyFerry account within the app, go to Settings > Manually add a pass to your account.
• If your card is an older version and has a barcode only, enter the last 11 digits of the barcode into the Pass ID section and Add Pass. (See below red box outlining where you will find the barcode digits)
• If your card is the new version and has a Pass ID number as well as a barcode you need to enter the Pass ID number only into the Pass ID section (not the barcode number) and Add Pass.

• IMPORTANT note about error messages: To activate a 40 Trip in the app your must use the last 11 digits only of the barcode. If you enter the entire number starting with the first 7 digits, the MyFerry app will display an error message. 

If your Tickets are active/valid and linked to your MyFerry account, they will show in the My Tickets section of your app.

If your tickets are not appearing, the good news is that tickets purchased via a MyFerry account are still available in the app – not lost! To help locate your tickets, please follow the troubleshooting list below.

Are you logged in to the correct MyFerry account?

• Many users have created multiple MyFerry accounts. The most common reason for a missing ticket is that you may be logged in to a different account than the one the ticket was purchased through.
• Please check whether you have multiple accounts, and which account you were logged in to when the ticket was purchased.

Have you forgotten your MyFerry account information?

• As a friendly reminder, email notifications have been sent to all MyFerry account holders advising them of their username and password. You can also request this information from the Login screen of the MyFerry app.

Are you sure you purchased the ticket while logged in to your MyFerry account?

• Only tickets purchased against your MyFerry account will appear in the app.
• If you’d like to be able to use a ticket within the app, you’ll need to make an in-app purchase. When purchasing, please ensure you’re logged in to your MyFerry account so the ticket will populate within the My Tickets page in the app.
• Paper tickets purchased at the ticket office cannot be scanned into the app afterwards.

Still having trouble and need to access your ticket quickly?

• When you purchase a ticket via the Fullers website or MyFerry app, it is emailed to you to print at home.

Please note: This information applies to Tickets only – not Passes. For any missing Passes (Monthly, 30-Dday), you’re able to add manually by via the MyFerry app. Choose Settings  > Manually add a pass to your account. Enter your Last Name and Pass ID and tap Add Pass.

If this does not resolve the problem please contact our Customer Care Centre at enquiries@fullers.co.nz or Ph:+64 9 367 9111

If an error message occurs… 
If you have had a pass reissued there will be a new Pass ID number which must be updated in your account.

If the Pass ID number is not updated against the new card the MyFerry app will display an error message. Please ensure you update the Pass ID of the reissued pass.

Please note, only Passes (Monthly, 30-Day or 40-Trip) can be manually added to your account. Tickets of any other type cannot be manually added.

To add your Pass to your MyFerry account within the app, go to Settings > Manually add a pass to your account. Enter your Last Name and Pass ID and tap Add Pass. 

• From the home screen, tap on Settings > Renew a pass.
• Enter your Last Name and Pass ID and tap Add Pass.
• You need to have purchased your pass card at the ticket office for the first time to use this function.

If you’ve opted in to the destination(s) you want to receive travel alerts for within the app, but aren’t receiving push notifications, you may need to adjust the settings on your device.

Navigate to Settings on your device, and click Notifications. From there, find MyFerry in the list of apps, and ensure you’ve selected Allow Notifications.

If that does not work, try resetting the app by clearing the MyFerry app Cache and Stored Data - See instructions below. You can also try uninstalling and reinstalling the MyFerry app to ensure you are always on the latest version. 

Reset the app - Clearing the MyFerry app cache and stored data instructions:

iOS Devices:

1. Go to Settings > General > iPhone Storage.
2. Select the MyFerry app.
3. Tap Delete App
4. Now head to the App Store to re-download the MyFerry app.

Android Devices:

1. Go to Settings > Apps
2. Select the MyFerry app
3. Tap Storage
4. Tap Clear Data and Clear Cache
5. Now start the MyFerry app

 There could be a few issues when trying to create an account. Please try these solutions:

• If you already have an account through our website, try logging in with these credentials
• Many users have created multiple MyFerry accounts and may not remember creating more than one account. Check you are logged in to the correct MyFerry account if you have more than one account. 
• You can request login information by using the Forgotten Password prompt on the MyFerry Login page here.
• Usernames cannot have any special characters, please try creating a username without special characters

If none of these solutions have worked, please contact us at myferry@fullers.co.nz

On Waiheke buses, simply show your monthly pass on the app - this doubles as your bus pass. For the Auckland city buses, continue to use your monthly pass card with the sticker and we'll update when the app can be used on all bus services.

Fullers takes your privacy seriously. The only information we store is your username and ticket information. Credit card details are stored in a secure payment system.

Our MyFerry App has the features that you need to travel with us, including the ability to store and use tickets and passes from your smartphone, both of which are not available on the mobile website.

The MyFerry App is free to download and install, and offers in app purchases of tickets and passes via credit card.

The MyFerry App has been designed to work on both iOS and Android devices that meet the minimum system requirements*. Unfortunately, the app is not available for Windows Phone or Blackberry.
*Minimum Requirements: iOS Software: iOS 10 and above. Android Software: 5 (Lollipop) and above.

We value your feedback - including your suggestions for possible future improvements to the app.

Feedback can be sent to myferry@fullers.co.nz

If you are already using the app and have the manual updates setting on your phone, follow the steps below to make sure you receive the updated features.

Manual updates for Android:

• Open the Google play store app
• Tap Menu My apps & Games
• Select the MyFerry app
• Tap update

Manual updates for iPhone

• Open the App store
• Tap Updates in the bottom menu bar
• Select update for the MyFerry app

Reset the the app by clearing the MyFerry app cache and stored data, instructions below:

iOS Devices:

1. Go to Settings > General > iPhone Storage
2. Select the MyFerry app
3. Tap Delete App
4. Now head to the App Store to re-download the MyFerry app

Android Devices:

1. Go to Settings > Apps
2. Select the MyFerry app
3. Tap Storage
4. Tap Clear Data and Clear Cache
5. Now start the MyFerry app

Currently only the Waiheke Island Explorer Hop-on Hop-off tour is available in the MyTours app. Other Fullers360 tours are currently being developed and will be released shortly.

The app is available to download for free on Google Play and the App Store. You can search for ”Fullers360 MyTours” in the app stores.

You can visit fullers.co.nz/mytours for more information about the app and how to use it. If you have any problems with the app, please contact us on mytours@fullers.co.nz.

We love hearing what you think. You can send all suggestions and feedback to mytours@fullers.co.nz.

The Fullers360 MyTours app doesn’t require you to enter any personal information, and therefore we don’t store it. The app developers are MyTours, so please refer to their privacy policy (mytoursapp.com/privacy-policy) for more information.

Waiheke Residents Lane will operate daily:

• From Matiatia (Waiheke Island) | 3:00pm –6:00pm
• From Downtown Auckland | 9:00am –6:00pm

The name change reflects the new features. We’ll be requiring proof of residency or employment on the island to use the Residents Lane.

The Residents lane is intended as a bypass of the main queue during times when we have large numbers of visitors and tourists travelling to Waiheke island. The intention is to allow residents to board the next available vessel regardless of visitor volume.  This is particularly effective on Saturday mornings, and as we move further into the season with high peak days during summers. Residents, provided they are on the wharf 5 -10 minutes before a sailing, get on the vessel they need to. It’s important to note, at any time residents are welcome to use the regular queue if it is shorter.

At commuter times when we have less tourists visiting Waiheke, the regular queue tends to be shorter as residents fill the Resident’s Lane. In these times, the residents are welcome to use any lane they prefer.

Yes, at any time you may approach any of our wharf crew for access to Special Assistance area.

No, you will not need a Residents Lane Card if you have a monthly pass, 40-trip ticket or an off-island ticket. However, it will be needed to travel with any other pass types including Flexipass, AT Hop Card, Single trip ticket and AT Supergold card.

We want to make this process as easy as possible for you - to be issued a Waiheke Residents Lane Card, all you need to do is bring proof that you either live or work on Waiheke Island to the Matiatia Ticket Office by Saturday, 21 December.

Before 21 December, please use the honour system to use the Resident Lane and our crew will use their best judgement. They may ask you for your address on the island to verify.

If you qualify for access to the Residents Lane, up to three guests can access the Residents Lane with you.

No, The Residents lane is only operational at the Auckland Downtown Ferry Terminal and Matiatia Wharf at Waiheke Island.

Effective 21 December, we are enforcing the requirement of a Waiheke Residents Lane Card for customers without a Monthly Pass, 40-Trip Ticket or Off-Island Ticket to access the Residents Lane queue. Customers who don’t have a Residents Lane card and are without the mentioned tickets will be directed to the general queue.

Effective 21 December, customers without a Monthly Pass, 40-Trip Ticket or Off-Island Ticket will be required to carry the Residents Lane card to access the Residents Lane queue. Customers who are not carrying their Residents Lane card will be directed to the general queue without exceptions.