FAQ's

Booking Ferry Tickets

  • Where are the Ticket Offices and Information Kiosks located in Central Auckland?

    The Downtown Ferry Terminal has two Ticket Offices, located at Pier 1 and Pier 2. The Fullers Information Centre is located at 139 Quay Street, on the west side of the Ferry Building. The 360 Discovery Ticket Office is located at Pier 4. For more information and hours of operation click here.

  • Can I purchase a ticket in person at the Ferry Terminal, or should I book in advance?

    Yes, tickets can be purchased online or in person at the ticket office prior to travel. However, bookings are essential for destinations that have limited capacity per sailing, including Coromandel, Rotoroa Island and Tiritiri Matangi Island. Bookings for Rangitoto Island are recommended, but tickets can be purchased at the Ferry Terminal if capacity has not been reached. 

  • How long is my ticket valid for, and do I have to travel on a specific sailing?

    There are two different types of ferry tickets, depending on the destination you're travelling to:

    Open tickets: Ferry tickets for many destinations allow you to travel on future dates, generally within one year of the purchase date. In this instance, you may take any sailing that suits your schedule - as long as it hasn't reached capacity.

    Booked for a specific date and time: Some destinations (including Coromandel, Rangitoto Island, Rotoroa Island, and Tiritiri Matangi Island) have limited capacity - this means bookings are essential and valid only for the date and time indicated on the ticket. Please see information about booking tickets for overnight stays, as you'll need to ensure you book the exact date and time you wish to return.

  • Can I stay at my destination overnight? If so, do I need a different ticket?

    Yes, many customers choose to stay overnight (or longer) on Waiheke Island and the Coromandel peninsula. It's possible to stay overnight on Tiritiri Matangi Island and Rotoroa Island as well, but please ensure you have booked your accommodation before purchasing ferry tickets, as options are limited and sell out quickly.

    When purchasing tickets for Coromandel, Tiritiri Matangi Island and Rotoroa Island, you'll need to select travel dates for both your departure and return. Bookings are essential, and valid only for the time and date indicated on the ticket.

    Waiheke Island travel is more flexible, as tickets are valid any day within a year of purchasing. Purchasing a return ticket allows you to travel back to Auckland any day, on any sailing - as long as it hasn't reached capacity.

Ticket Types & Group Travel

  • I travel regularly with Fullers and 360 Discovery - what tickets are available for commuters?

    If you travel regularly on selected Fullers and 360 Discovery services, you may be eligible for various discounted passes and tickets to make your travel more cost effective. See pass options for Waiheke Island here or for other commuter destinations click here.

  • What is the definition of a family, and can my child travel for free?

    The definition of a 'Family' for all Fullers and 360 Discovery ferry services and tour products is as follows:

    • Family: 2 adults and up to 2 children
    • Child: 5 - 15 years inclusive, or Auckland region secondary school ID
    • Under 5s: FREE
    • The Family Fare for ferry travel to Waiheke Island and Devonport allows you to add additional child tickets at a 10% discount
  • Can children travel unaccompanied?

    Fullers and 360 Discovery strongly recommend a parent, guardian or older relative accompany any child under 14 years of age on all services. We cannot and will not take any responsibility for the supervision and care for children under 14 years of age under any circumstances.

    If you wish to have your child travel unaccompanied on our services, please complete the 'Unaccompanied Minors Form' for Fullers or 360 Discovery and hand it to staff at our ticket offices prior to putting your child on-board.

    Read more information about our unaccompanied minors policy in the Code of Conduct section under Children here.

  • Are senior discounts available? OR When can I use my SuperGold AT Hop card?

    Auckland Transport Gold HOP cardholders, or blue HOP cardholders with the SuperGold or Auckland Transport Senior Citizen ID concession loaded on it can travel for free on selected Fullers and 360 Discovery ferry services from 9am weekdays, all day on weekends and public holidays. New Zealanders who have a valid SuperGold card must obtain an AT Gold HOP card to travel for free on Auckland public transport services.

    Your SuperGold Card and AT Gold HOP card is a personal card, this means that:

    • You are required to present this card to obtain any of its permitted discounts and concessions.
    • You cannot give your card away, lend, assign, or pledge it to somebody else.
    • You cannot use your card if have been asked to send it back and/or have been sent a new card.
    • When using your card to access free off-peak public transport you may be asked for another form of ID.

    Please refer to Auckland Transport website for more information by clicking here.

    Where does the free travel apply to?

    Fullers and 360 Discovery free ferry travel applies to selected public transport services between downtown Auckland and:

    • Bayswater
    • Beach Haven
    • Birkenhead
    • Devonport
    • Gulf Harbour
    • Half Moon Bay
    • Hobsonville
    • Northcote Point
    • Stanley Bay
    • Waiheke Island

    Excludes free ferry travel on any tour or ferry tour service to:

    • Coromandel
    • Harbour Cruise tour
    • Motutapu Island
    • Motuihe Island
    • Orapiu
    • Rangitoto Island
    • RotoroaIsland
    • Tiritiri MatangiIsland
    • Tour products

    Before 9am on weekdays, SuperGold and AT Senior Citizen ID cardholders must pay the relevant adult fare for their travel.

    Where can you get an AT Gold HOP card?
    AT Gold HOP cards can be obtained at Auckland Transport Customer Service Centres, such as Britomart, Manukau train stations. AT Gold HOP Cards are subject to SuperGold Conditions of Use. To view the Conditions of Use click here.

  • Are tertiary student discounts available?

    Tertiary fares are available on many of our AT commuter routes for students with an AT Hop card and AT tertiary ID sticker. Visit the AT website for more information.

  • Can I use my $10 Hot Seat ticket for any sailing?

    Tickets are limited to the sailings, dates and times advertised. This will be indicated on the ticket.

    Tickets will expire after the sailing, date and time has passed. Hot Seat Deals tickets (‘Tickets’) can only be purchased online through fullers.co.nz.

    • Tickets are strictly non-refundable and non-transferrable to another sailing.
    • A maximum of 6 Tickets can be bought per sailing.
    • Tickets for Hot Seat Deal sailings may be refunded in the event of a sailing being cancelled by Fullers.
    • Ferries for Waiheke Hot Seat Deal sailings depart from downtown Auckland Ferry Terminal only to Matiatia Wharf, Waiheke and vice versa.
    • Ferries for Rangitoto Hot Seat Deal sailings depart from downtown Auckland Ferry Terminal only to Rangitoto only and vice versa.
    • General terms and conditions apply. Please read these here.
  • How can I organise a school trip?

    Fullers and 360 Discovery facilitate school field trips to select Hauraki Gulf islands - providing a perfect opportunity for students to learn about the natural world around them and important conservation projects. For information about school trips to Tiritiri Matangi Island, Rotoroa Island, Motuihe Island, Rangitoto Island, visit the School Groups page.

  • Can I charter a vessel for a private function?

    Yes, Fullers has a range of customisable charter packages and vessels to suit all types of functions. Timings and departure points can be set to fit with your itinerary. Waiheke Island, Rangitoto Island, Motuihe, Motutapu, Tiritiri Matangi Island, Rotoroa Island, Half Moon Bay and Devonport are just some of the destinations we can reach.

    Read more about charter options here

Hot Seat Deals

  • Can I use my $10 Hot Seat ticket for any sailing?

    No - Tickets are available for selected services only and are limited to the sailings, dates and times advertised. This will be indicated on the ticket you have purchased. Please ensure you check your ticket for the date of travel and sailing times before departure.

    General terms and conditions apply. Please read these here.

  • How long is my $10 Hot Seat ticket valid for?

    Tickets are valid for the selected date and sailing time indicated on the ticket only. All $10 Hot Seat tickets will expire after the sailing, date and time has passed. 

    General terms and conditions apply. Please read these here.

  • Can I purchase a $10 Hot Seat ticket at the ferry terminal?

    Hot Seat Deals tickets (‘Tickets’) can only be purchased online through fullers.co.nz. on the Deals page here.

  • How many $10 Hot Seat tickets can I buy?

    A maximum of 6x $10 Hot Seat tickets can be bought per sailing.

  • Can I get a refund on my $10 Hot Seat ticket?

    Tickets for $10 Hot Seat Deals are strictly non-refundable and non-transferrable to another sailing. 

    Tickets may be refunded in the event of a sailing being cancelled by Fullers. 

  • Can I use my Waiheke $10 Hot Seat ticket from the Devonport ferry terminal?

    Ferries for Waiheke $10 Hot Seat Deal sailings depart from downtown Auckland Ferry Terminal only to Matiatia Wharf, Waiheke and vice versa.

General Ferry Travel

  • What destinations do Fullers and 360 Discovery services travel to?

    Fullers services travel to:

    • Birkenhead
    • Northcote Point
    • Devonport
    • Stanley Bay
    • Half Moon Bay
    • Waiheke Island
    • Rangitoto Island
    • Motutapu Island (select Sundays only)
    • Bayswater
    • Motuihe Island (select Sundays only)

    360 Discovery services travel to:

    • Coromandel Gulf Harbour
    • Rotoroa Island
    • Tiritiri Matangi Island
    • Beach Haven
    • Hobsonville
  • Where do ferries depart from in Central Auckland?

    All ferries depart from the downtown ferry terminal behind the Ferry Building, located on Quay Street opposite Britomart Transport Centre.

    Most Fullers ferries depart from Pier 1 and 2, with Rangitoto, Motutapu and Motuihe sailings departing from Pier 4. 360 Discovery ferries also depart from Pier 4, which is located just to the west of the Ferry Building at 139 Quay Street.

  • How far in advance should I arrive for my ferry departure?

    For all ferry services, we recommend arriving at the ferry terminal at least 30 minutes prior to ferry departure especially on public holidays and during the busy summer season.

  • Do Fullers and 360 Discovery ferries transport vehicles?

    Fullers and 360 Discovery provide transport for foot passengers only. It is possible to hire a car upon arrival to Waiheke Island and Coromandel. 

  • Where can I park my car if I'm travelling by ferry from Downtown Auckland?

    There are a number of convenient parking buildings within walking distance of the downtown Ferry Terminal. The closest is the Downtown Car Park, located on the corner of Customs Street West and Albert Street, roughly a five minute walk. 

  • Is the Fullers Group Ltd. ferry company in Auckland associated with Fullers Bay of Islands?

    No, we're two separate companies. Fullers Group Ltd. operates ferries in Auckland's Hauraki Gulf only.

  • Where can I enquire about lost property?

    If you have left personal belongings on one of our vessels, please enquire at any ticket office or call +64 9 367 9104.

  • What biosecurity measures are in place for travelling to pest-free islands?

    Fullers and 360 Discovery are proud to support the Department of Conservation (DOC) and Auckland Council’s joint ‘Treasure Island’ initiative. All vessels are licensed to visit conservation islands, and hold a ‘Pest-Free Warrant’ that recognises the company's commitment to biosecurity standards.

    But we need your help to keep the islands pest-free. Remember to thoroughly check your gear for pests before boarding, clean your footwear to remove soil and seeds (brushes available on the wharves), and ensure your gear zipped up and any food is in a sealed container.

    For more information, visit our Biosecurity page here

  • How can I download the MyFerry Mobile App?

    The MyFerry Mobile app will give you access to destination information, timetables and fares, purchase, view or use QR code tickets to board your ferry, renew your monthly and multi-trip passes, book tours and events and receive instant notifications of changes to your travel.

    Download from the App Store or Google Play.

  • How does Fullers alert customers about changes to the normal ferry services, including delays and cancellations?

    The MyFerry Mobile App and the Travel Alerts on Fullers’ website alerts you to changes to your normal ferry service. This allows you to stay informed about delays, cancellations, timetable changes and extra sailings.

On Board Amenities

  • What amenities are available on board?

    Most ferries fully licensed cafés, WiFi, power points, luggage racks and bike racks. All ferries are equipped with toilets.

  • Can I purchase food and beverages on board?

    A selection of food and beverages can be purchased on board most of our Fullers and 360 Discovery vessels. These vessels are fully licensed with both non-alcoholic and alcoholic beverages available for purchase. The food on-board is fresh and locally-sourced, with healthy options including salads, wraps, and sandwiches, plus gourmet pies and muffins. The menu also includes some Waiheke Island-made products. If you're bringing your own food on board, please note that when travelling to a Department of Conservation (DOC) managed island, all food must be packed in rodent-proof/sealed containers.

    If you're bringing your own food on board, please note that when travelling to a Department of Conservation (DOC) managed island, all food must be packed in rodent-proof/sealed containers. 

  • Is EFTPOS available on board the ferry and at ticket offices?

    Yes, EFTPOS is available at all ticket offices and on most vessels. Services to Waiheke all have EFTPOS facilities on-board. All major credit cards are accepted but we do not accept cheques unless under prior arrangement.

  • Can my dog travel on the ferry with me?

    Yes, dogs travel free with any fare-paying passenger. Dogs can travel inside the cabin but we ask they are kept inside a suitable crate, cage or pet carrier. Official service dogs can travel inside the cabin and do not have to be kept in a crate, cage or pet carrier. There is also allocated seating on the external decks for those travelling with pets.

    Animals are not permitted to travel on ferries to Department of Conservation (DOC) managed islands, which include: Rangitoto Island, Rotoroa Island, Tiritiri Matangi Island, Motutapu Island or Motuihe Island.

    Please check with Fullers or 360 Discovery staff if you are unsure if this will affect your particular travel plans.

  • Can I take my bike on the ferry?

    Bikes travel free with any fare-paying passenger on most services, subject to available space. Most of our vessels are equipped with bike racks or hooks. Using these storage options reduces the risk of your bike falling and causing damage or injury.
    On vessels that bike storage is unavailable, please ensure you position your bike safely and out of the way of other passengers.

    Bikes are not permitted on services to Department of Conservation (DOC) managed islands, which include: Rangitoto Island, Rotoroa Island, Tiritiri Matangi Island, Motutapu Island and Motuihe Island.

    When travelling to Coromandel, you must contact the 360 Discovery team to book your bike on board and ensure space is available.

  • Is there an ATM machine on the wharf?

    Yes. ATM machines are located opposite the Fullers Ticket Office on Pier 1, downtown Auckland Ferry Terminal and at Devonport Ferry Terminal.

  • Are all ferries wheelchair accessible?

    Fullers and 360 Discovery strive to offer accessible and affordable transport to all our passengers travelling with access challenges and those with limited mobility. Most vessels in the Fullers fleet are wheelchair accessible via ramps. Ferry wharves are also wheelchair accessible at the following locations:

    • Auckland downtown Ferry Terminal
    • Bayswater
    • Birkenhead
    • Devonport
    • Half Moon Bay (accessibility is vessel dependant)
    • Northcote Point (accessibility is tidal dependant)
    • Waiheke Island (Matiatia)

    For more information about wharves and ferries that are not wheelchair accessible, click here. We advise you contact us in advance to ensure the service you’ll be travelling on can provide you with additional assistance and is accessible to your needs.

Coromandel

  • How far in advance do I need to arrive for my ferry?

    For all ferry services, we recommend arriving at the ferry terminal at least 30 minutes prior to ferry departure. Boarding for Coromandel closes 15 minutes before departure time.

  • How long should I stay in Coromandel?

    Coromandel offers different length experiences depending on what sort of stay you'd like to have. This really depends on how much of the Coromandel you want to experience. You will spend at least one full day exploring the region. The 1 day trip sees you leave in the morning and return the same evening. If you wish to stay longer you can. You can spend a night, a weekend or even longer exploring the gorgeous Coromandel (depending on the time of year you're travelling). Be sure to check out our ferry timetable to see when our return sailings are. Click here for ferry timetables.

  • What is there to do in the Coromandel?

    There is always something to see and do, including the Driving Creek Railway and Potteries, the Waterworks, beautiful landscape attractive to walkers and cyclists, and of course the friendly Coro-style hospitality offering fresh local seafood and catering for all tastes. Stop by one of the nearby stunning beaches (Whangapoua Beach, New Chums Beach, Hot Water Beach, Kuaotunu, Whitianga) for family swimming and picnics. For a bit more of an adventure, stay longer and explore Cathedral Cove, Hot Water Beach, Coromandel’s most famous attractions or the remote splendour of the Northern Coromandel. We offer a range of tours to these attractions, to view our range of tours click here.

  • What do I need to bring?

    This varies depending on how long you plan to stay and which activities you plan on doing. Good walking shoes, sun block and a sun hat, swimming gear and a towel are key items during summer. Plenty of water, snacks and lunch may also be a good idea although there are placea to get food in Coromandel Town. A rain jacket and warm clothing may also be a good idea, depending on the time of year and conditions.

  • Can I bring my bicycle?

    Yes, however there is limited capacity so you must book this in at the time of your ferry booking to ensure we have space to carry it.

  • How do I get from the wharf to Coromandel Town?

    A return shuttle between the wharf to Coromandel Town is included in your ferry tickets.

  • How do I get to Hot Water Beach and Cathedral Cove from the wharf?

    You can book our two-day Coromandel Classic tour which will take you to Hot Water Beach and Cathedral Cove. For more information on our tour click here.

  • Is the ferry to Coromandel a direct service?

    No. The ferry to Coromandel makes stops at Orapiu, Waiheke Island and Rotoroa Island to drop off and pick up passengers.

  • Is my ticket valid for future dates, or only the day/time specified on the ticket?

    Sailings to Coromandel have limited capacity - this means bookings are essential and valid only for the date and time indicated on the ticket. If you’re planning an overnight stay in Coromandel Town, you'll need to ensure you book the exact date and time you wish to return.

  • I’m staying the night in Coromandel Town, where should I stay?

    There are plenty of great accommodation options depending on what kind of stay you’d like. Here are some that we recommend:

Devonport

  • How far in advance do I need to arrive for my ferry?

    For all ferry services, we recommend arriving at the ferry terminal at least 30 minutes prior to ferry departure.

  • How long should I stay in Devonport?

    Devonport is an easy trip from Auckland City – perfect for anything from a special meal to a full day adventure. We recommend dedicating at least half a day to experience the village, volcanic cones and naval history.

  • What do I need to bring?

    This varies depending on how long you plan to stay and which activities you plan on doing. If you’re planning to explore North Head and Mount Victoria, wear good walking shoes, plus bring a torch for the North Head tunnels. Sun block and a sun hat are recommended for summer, plus swimming gear and a towel if you’re planning to swim at Cheltenham beach. We’d also recommend bringing a rain jacket and warm clothing, depending on the time of year and conditions. There are plenty of cafés and restaurants on the island, so there’s no need to bring your own food.

  • Is this destination suitable for children?

    Yes, Devonport is a perfect place for a family day out.

  • Can I bring a children's stroller?

    Yes, most activities in Devonport are suitable for a stroller. Please be aware that access to the walking trails on North Head may be difficult, and strollers are not recommended for the Devonport Explorer tour.

  • Is Devonport Wharf wheelchair accessible?

    Yes, Devonport Wharf is wheelchair accessible.

  • Can I bring my bicycle?

    Yes, there are dedicated bike racks on all our Devonport ferries.

  • Can I bring my dog?

    Yes, dogs travel free with any fare-paying passenger. Dogs can travel inside the cabin but we ask they are kept inside a suitable crate, cage or pet carrier. Official service dogs can travel inside the cabin and do not have to be kept in a crate, cage or pet carrier. There is also allocated seating on the external decks for those travelling with pets.

  • Is my ticket valid for future dates, or only the day/time specified on the ticket?

    Unless specified otherwise, Devonport ferry tickets are valid for one year of the purchase date. These open tickets don’t specify a time or date you must travel, so you may take any sailing that suits your schedule - as long as it hasn't reached capacity.

Motutapu Island

  • How far in advance do I need to arrive for my ferry?

    Bookings are essential for Motutapu Island ferry services. For all ferry services, we recommend arriving at the ferry terminal at least 30 minutes prior to ferry departure.

  • How long should I stay on the island?

    Visiting Motutapu Island is a full day activity, due to the limited ferry timetable. Ferries travel to and from the neighbouring Rangitoto Island frequently, but please allow plenty of time to walk between the two islands, as it takes roughly three hours to walk between Rangitoto Wharf and Home Bay. 

  • Is there a cafe on the island?

    There are no food outlets on the island so please bring your own food and water. There are cafés on board most of our ferries, so you can purchase food before you get off, but all food must be packed in a rodent-proof, sealed container (e.g. hard plastic).

  • What do I need to bring?

    • Good walking shoes, sun block and a sun hat. The heat reflecting off the volcanic rock can be intense.
    • Swimming gear and a towel during summer.
    • Plenty of water, snacks and lunch in sealed, rodent-proof containers. There is no food for sale on the island! If staying overnight it is wise to bring enough food for an extra day in case the boat is cancelled due to bad weather.
    • A rain jacket, depending on the time of year and conditions.

    There are no rubbish bins on pest-free islands. Please remember to take all your rubbish, including leftover food, off the island with you. Read more about visiting a pest-free island here.

  • What do I need to do when visiting a pest free island?

    • Please check your bags for stowaways, such as mice, rats, Argentine Ants and Rainbow Skinks to name a few.
    • Ensure your footwear, clothing and bags are clean and free of soil and seeds.
    • Your lunch must be packed in a rodent-proof, sealed container (e.g. hard plastic).
    • No open bags or boxes will be allowed on-board. Everything you bring must be sealed or zipped closed.

    There are no rubbish bins on pest-free islands. Please remember to take all your rubbish, including leftover food, off the island with you. Read more about visiting a pest-free island here.

  • Is this destination suitable for children?

    Yes, Motutapu Island is great place to visit with children, as there are plenty of short walks and beaches. However, the terrain is not suitable for strollers.

  • Can I bring a children's stroller?

    We don’t recommend you take strollers or push chairs to the island. If you have small children and want to walk to the summit, we recommend you use a baby carrier/backpack instead.

  • Is the island wheelchair friendly?

    Unfortunately the wharf at Home Bay is not wheelchair accessible, nor are the Rangitoto Island wharves.

  • Can I bring a bicycle, scooter, and skateboard to the island?

    No. These items aren’t permitted on the island.

  • Can I take my dog to the island?

    Dogs are not permitted on Motutapu Island. You can take a disability assist dog into controlled dog areas without the need for a permit if it is kept under control at all times.

  • Are there toilets on the island?

    Yes, toilets are located at Home Bay.

  • Is there cellphone coverage on the island?

    Yes, mobile coverage is available on Motutapu Island.

  • Is my ticket valid for future dates, or only the day/time specified on the ticket?

    Bookings for a specific date and time are essential for all departures to Motutapu Island and Rangitoto Island.

  • Can I stay on the island overnight?

    Yes, there is a DOC campsite at Home Bay. Bookings are essential. For more information, see the Motutapu Island Stay the Night page.

  • Can I participate in volunteer activities on the island?

    Yes, there are opportunities to volunteer with Motutapu Restoration Trust. Public volunteer days are held throughout the year on select Sundays. For more information, see the Motutapu Volunteer page.

Rangitoto Island

  • How far in advance do I need to arrive for my ferry?

    Bookings are recommended for the Rangitioto service so you can guarantee you get on your preferred sailings. 

    For all ferry services, we recommend arriving at the ferry terminal at least 30 minutes prior to ferry departure.

     

  • How long should I stay on the island?

    Ferries travel to Rangitoto Island frequently throughout the day so you have the choice of staying there for a morning, an afternoon or the whole day.

  • Is there a cafe on the island?

    There are no food outlets on the island so please bring your own food and water. There are cafés on board most of our ferries, so you can purchase food before you get off, but all food must be packed in a rodent-proof, sealed container (e.g. hard plastic).

  • What do I need to bring?

    • Good walking shoes, sun block and a sun hat. The heat reflecting off the volcanic rock can be intense.
    • Swimming gear and a towel during summer.
    • Plenty of water, snacks and lunch in sealed, rodent-proof containers. There is no food for sale on the island! If staying overnight it is wise to bring enough food for an extra day in case the boat is cancelled due to bad weather.
    • A rain jacket, depending on the time of year and conditions.

    There are no rubbish bins on pest-free islands. Please remember to take all your rubbish, including leftover food, off the island with you. Read more about visiting a pest-free island here.

  • What do I need to do when visiting a pest free island?

    • Please check your bags for stowaways, such as mice, rats, Argentine Ants and Rainbow Skinks to name a few.
    • Ensure your footwear, clothing and bags are clean and free of soil and seeds.
    • Your lunch must be packed in a rodent-proof, sealed container (e.g. hard plastic).
    • No open bags or boxes will be allowed on-board. Everything you bring must be sealed or zipped closed.

    There are no rubbish bins on pest-free islands. Please remember to take all your rubbish, including leftover food, off the island with you. Read more about visiting a pest-free island here.

  • Is this destination suitable for children?

    Yes, Rangitoto Island is great for children 5 years and over, as there are lava caves, native bush and beaches to explore. If the kids aren’t up for the full 3.1km walk to the summit, we offer a 4WD road-train tour to the base of the summit. More information about the tour is available here.

  • Can I bring a children's stroller?

    We don’t recommend you take strollers or push chairs to the island. If you have small children and want to walk to the summit, we recommend you use a baby carrier/backpack instead.

  • Is the island wheelchair friendly?

    Unfortunately both Rangitoto Wharf and Islington Bay Wharf are not wheelchair accessible.

  • Can I bring a bicycle, scooter, and skateboard to the island?

    No. These items aren’t permitted on the island.

  • Can I take my dog to the island?

    Dogs are not permitted on Rangitoto Island. You can take a disability assist dog into controlled dog areas without the need for a permit if it is kept under control at all times.

     

  • Are there toilets on the island?

    Yes, toilets are located at the information area at Rangitoto Wharf, at Islington Bay and McKenzie Bay. There are no toilets available at the summit.

  • Is there cellphone coverage on the island?

    Yes, mobile coverage is available on Rangitoto Island.

  • Is my ticket valid for future dates, or only the day/time specified on the ticket?

    Bookings are recommended for all departures to Rangitoto Island. Coming off the island you have a choice of time as you don't have to book the return time, but tickets are same day return only.

  • Can I stay on the island overnight?

    There is no accommodation on Rangitoto Island, and camping is not permitted on the island. However you can camp on neighbouring Motutapu, which is connected to Rangitoto Island by a causeway. To find out more about staying on Motutapu Island click here.

  • Is the ferry to Rangitoto Island a direct service?

    Select sailings may travel via Devonport to pick up or drop off customers.

  • What time is the last ferry of the island?

    Don’t get stranded! Make sure you check the time of the last ferry at the start of your trip. There is a clock on the wharf when you arrive on the island which will show the last departure each day – and there is no accommodation on the island. If you do get stranded or lost please call Fullers on 0800 385 5377 or the Rangitoto DOC Field Officer on 0272 974 868. Costs will be incurred for a pick up outside our scheduled services. In case of extreme emergency, please call 111.

  • What happens in the event of bad weather, or when the ferry is unable to run due to sea conditions?

    From time to time, adverse weather conditions require us to sail into Islington Bay Wharf instead of Rangitoto Wharf. This means there are some changes to your walking time on the island. It may take up to an extra hour to walk to and from the summit from Islington Bay, and the track is shared by vehicles including our 4WD road train. We recommend you plan your walk accordingly and note the time of the last ferry off the island. If you are unsure of which wharf we will be sailing to, please check the website for any travel alerts, or call our customer service team on 09 367 9111 on the morning of your departure.

Rotoroa Island

  • How far in advance do I need to arrive for my ferry?

    For all ferry services, we recommend arriving at the ferry terminal at least 30 minutes prior to ferry departure. Boarding for Rotoroa Island closes 15 minutes before departure time.

  • How long should we stay on the island?

    Rotoroa Island is a full day activity due to the ferry service timetable. It is possible to extend your stay at certain times of the year by staying overnight in the fantastic island units if you book in advance. Make sure you book in advance as they book out fast! (See ‘Can I stay on the island?’ further down).

  • Is there a cafe on the island?

    There are no food outlets on the island so please bring your own food and water. All food must be packed in a rodent-proof, sealed container (e.g. hard plastic). There are public BBQs on the island for you to cook your food if you wish.

  • What do I need to bring?

    • Good walking shoes, sun block and a sun hat.
    • Swimming gear and a towel during summer.
    • Plenty of water, snacks and lunch in sealed, rodent-proof containers. There is no food for sale on the island! If staying overnight it is wise to bring enough food for an extra day in case the boat is cancelled due to bad weather.
    • A rain jacket, depending on the time of year and conditions.

    There are no rubbish bins on pest-free islands. Please remember to take all your rubbish, including leftover food, off the island with you. Read more about visiting a pest-free island here.

  • What do I need to do when visiting a pest free island?

    • Please check your bags for stowaways, such as mice, rats, Argentine Ants and Rainbow Skinks to name a few.
    • Ensure your footwear, clothing and bags are clean and free of soil and seeds.
    • Your lunch must be packed in a rodent-proof, sealed container (e.g. hard plastic).
    • No open bags or boxes will be allowed on-board. Everything you bring must be sealed or zipped closed.

    There are no rubbish bins on pest-free islands. Please remember to take all your rubbish, including leftover food, off the island with you. Read more about visiting a pest-free island here.

  • What wildlife can I expect to see on the island?

    The island is the Hauraki Gulf's newest wildlife sanctuary and in partnership with Auckland Zoo, the Rotoroa Island Trust has begun to release endangered native species on the island, including kiwi, saddlebacks, reptiles and takahē. Rotoroa Island has a range of native and non-native wildlife to see and hear on the island. Visit our wildlife page here to see what’s in store for you to experience.

  • Is this destination suitable for children?

    Rotoroa is great for children 5 years and over, as there are easy walking tracks and plenty of opportunities to view wildlife. There are also interactive exhibits to explore plus great beaches.

  • Is the island wheelchair/stroller friendly?

    Yes, but you need to be aware that access to many parts of the Island may be difficult. Also, please be sure to remove any soil or seeds from the treads.

  • Can I bring a bicycle, scooter, and skateboard to the island?

    No. These items aren’t permitted on the island.

  • Can I take my dog to the island?

    Dogs are not permitted on Rotoroa Island. You can take a disability assist dog into controlled dog areas without the need for a permit if it is kept under control at all times.

  • Is there cellphone coverage on the island?

    Yes, mobile coverage is available on Rotoroa Island.

  • Are there toilets on the island?

    Yes. Located in Home Bay within the exhibition centre, and adjacent to the school house. More toilets (and outside showers) are located at Ladies Bay.

  • Is there a smoking area on the island?

    Yes, mobile coverage is available on Rotoroa Island.

  • Is my ticket valid for future dates, or only the day/time specified on the ticket?

    If you have booked accommodation to stay overnight please book your ferry tickets carefully, as you'll need to ensure you book the exact date and time you wish to return.

  • Can I stay on the island overnight?

    Yes. There are three beautifully renovated vintage style units available to hire. These are very popular so be sure to book well in advance. To find out more click here.

  • Is the ferry to Rotoroa Island a direct service?

    No. The ferry to Rotoroa makes a stops at Orapiu, Waiheke Island to drop off and pick up passengers.

Tiritiri Matangi

  • How far in advance do I need to arrive for my ferry?

    For all ferry services, we recommend arriving at the ferry terminal at least 30 minutes prior to ferry departure.

  • How long should we stay on the island?

    Tiritiri Matangi is a full day activity due to the ferry service timetable. It’s possible to extend your stay at certain times of the year by staying overnight in the island bunkhouse if you book in advance (see ‘Can I stay on the island?’ further down).

  • Is there a cafe on the island?

    There are no food outlets on the island so please bring your own food and water. All food must be packed in a rodent-proof, sealed container (e.g. hard plastic). There is a visitor centre and gift shop at the top of the hill near the lighthouse. The visitor centre provides complimentary coffee and tea, and the gift shop has cold drinks available for purchase – generally open 11 am to 3 pm on days the ferry visits.

  • What do I need to bring?

    • Good walking shoes, sun block and a sun hat.
    • Swimming gear and a towel during summer.
    • Plenty of water, snacks and lunch in sealed, rodent-proof containers. There is no food for sale on the island! If staying overnight it is wise to bring enough food for an extra day in case the boat is cancelled due to bad weather.
    • A rain jacket, depending on the time of year and conditions.

    There are no rubbish bins on pest-free islands. Please remember to take all your rubbish, including leftover food, off the island with you. Read more about visiting a pest-free island here.

  • What do I need to do when visiting a pest free island?

    • Please check your bags for stowaways, such as mice, rats, Argentine Ants and Rainbow Skinks to name a few.
    • Ensure your footwear, clothing and bags are clean and free of soil and seeds.
    • Your lunch must be packed in a rodent-proof, sealed container (e.g. hard plastic).
    • No open bags or boxes will be allowed on-board. Everything you bring must be sealed or zipped closed.

    There are no rubbish bins on pest-free islands. Please remember to take all your rubbish, including leftover food, off the island with you. Read more about visiting a pest-free island here.

  • What wildlife can I expect to see on the island?

    Tiritiri Matangi Island has a range of native and non-native wildlife to see and hear on the island. Visit our wildlife page here to see what’s in store for you to experience.

  • Is this destination suitable for children?

    Tiritiri Matangi is great for children 5 years and over, as there are easy walking tracks and plenty of opportunities to view wildlife.

  • Can I bring a children's stroller?

    Yes, but please be aware that access to many parts of the Island will be difficult. There are limited areas around the visitor centre and towards the lighthouse where you can use a buggy or stroller. However there are steps and inclines so please be aware of this when deciding. Also, if you're bringing a stroller please be sure to remove any soil or seeds from the treads.

  • Is the island wheelchair friendly?

    Not really. Getting around on the island with a wheelchair is not very practical. While it is possible, those in a wheelchair will be mostly limited to the area immediately around the visitor centre – where they can still enjoy many of the island’s birds and plants.

  • Can I bring a bicycle, scooter, and skateboard to the island?

    No. These items aren’t permitted on the island.

  • Can I take my dog to the island?

    Dogs are not permitted on Tiritiri Matangi Island. You can take a disability assist dog into controlled dog areas without the need for a permit if it is kept under control at all times.

  • Are there toilets on the island?

    Yes, there are toilets at Tiritiri Matangi Wharf, Hobbs Beach and the Lighthouse area, close to the visitor centre.

  • Is there cellphone coverage on the island?

    Yes, mobile coverage is good on the grass outside the bunkhouse.

  • Is there a smoking area on the island?

    Smoking is restricted to the concrete area at the wharf and outside the visitor centre.

  • Is my ticket valid for future dates, or only the day/time specified on the ticket?

    Sailings to Tiritiri Matangi Island have limited capacity - this means bookings are essential and valid only for the date and time indicated on the ticket.

  • Can I stay on the island overnight?

    Yes. Booking space in the Island's bunkhouse is managed by the Department of Conservation (DOC). To find out more visit our stay the night page or to book online visit the DOC website here. 

    Please be aware that the bunkhouse is often used by volunteers and researchers, and that public beds are often booked up several months ahead, so it is wise to plan your trip well in advance. There is usually more space available in the winter months. Please pay close attention to the biosecurity requirements when planning an overnight visit. Camping is not permitted on the Island.

  • Is the ferry to Tiritiri Matangi Island a direct service?

    No. The ferry stops at Gulf harbour to drop off and pick up passengers.

Waiheke Island

  • How far in advance do I need to arrive for my ferry?

    We recommend you arrive at least 20 minutes prior to your preferred ferry departure. During summer and on public holidays, Waiheke Island becomes incredibly popular – at this time of the year we recommend you allow at least 30 minutes.

  • How long should I stay on the island?

    Waiheke is an easy trip from Auckland City – perfect for a special meal, a full day adventure or even a weekend getaway. We recommend dedicating at least half a day to experience the island.

  • Can I take a car on the Fullers ferry to Waiheke Island?

    No you can't take a car on a Fullers ferry, as we operate a passenger service only.

  • What part of the island does the Fullers ferry arrive into?

    The Waiheke Island Fullers ferry service arrives at Matiatia Wharf, located on the western side of the island. This is the main wharf, where most tours, bus services and taxis originate from.

  • Is there a ferry service that arrives into Orapiu Wharf?

    360 Discovery Cruises operates services to Orapiu which is at the remote south-eastern end of the island. Here you can also catch a ferry to Rotoroa Island and the Coromandel Peninsula.

  • What transport options are available to get around Waiheke Island?

    There are plenty of options for travel once you get to Waiheke, from a convenient Hop-on Hop-off bus to public buses to car/scooter hire to taxis. Fullers operates the Waiheke Island Explorer Hop-on Hop-off Bus which meets the ferries on arrival every 30 minutes during Summer (operating between 9.50am and 7.15pm). Read more about the flexible tour here. You can also hire a car or scooter – check out our Drive Waiheke package for a cost-effective option.

  • Are there public buses on Waiheke Island?

    Yes, Waiheke Bus Company operates a network of public bus service to transport you to key parts of the island. Most services connect with the ferry arrivals and departures. For more information and timetables visit our section on the Waiheke Bus Company.

  • What do I need to bring?

    This varies depending on how long you plan to stay and which activities you plan on doing. If you’re planning to explore the beaches and walking trails, wear good walking shoes, plus bring sun block and a sun hat, swimming gear and a towel during summer. We’d also recommend bringing a rain jacket and warm clothing, depending on the time of year and conditions. There are plenty of cafés and restaurants on the island, so there’s no need to bring your own food.

  • Is this destination suitable for children?

    Yes, Waiheke is a perfect place for a family day out.

  • Can I bring a children's stroller?

    Yes, but please be aware that access to some walking trails will be difficult, as well as the buses.

  • Is Matiatia Wharf wheelchair accessible?

    Yes, Matiatia Wharf is wheelchair accessible, however the buses on Waiheke Island are not. Orapiu Wharf is not wheelchair accessible.

  • Can I bring a bicycle?

    Yes, there are dedicated bike racks on all our Waiheke Island ferries.

  • Can I take my dog to the island?

    Yes, dogs travel free with any fare-paying passenger. Dogs can travel inside the cabin but we ask they are kept inside a suitable crate, cage or pet carrier. Official service dogs can travel inside the cabin and do not have to be kept in a crate, cage or pet carrier. There is also allocated seating on the external decks for those travelling with pets.

  • Is there cellphone coverage?

    Yes, mobile coverage is available on Waiheke Island.

  • Can I stay on the island overnight?

    Yes, there are plenty of accommodation options across the island. We recommend booking in advance, especially in the peak summer season. As most of our ferry tickets to Waiheke are open return, meaning you can return to Auckland City on any day of your choosing, on any sailing – as long as it hasn't reached capacity.

  • Is the Fullers ferry to Waiheke Island a direct service?

    Select sailings may travel via Devonport to pick up or drop off customers.

  • How long are Waiheke Island ferry tickets valid for?

    Unless specified otherwise, Waiheke Island ferry tickets are valid for one year of the purchase date. These open tickets don’t specify a time or date you must travel, so you may take any sailing that suits your schedule - as long as it hasn't reached capacity. 

Fullers Text Alert Service

  • What is the Fullers Text Alert Service?

    Fullers text alert service is transitioning over to the Fullers MyFerry App. Text alerts will be phased out over the next 3-4 months.

  • How do I unsubscribe?

    You can text the word STOP to the number 484 at any time. This cancels all the text groups you joined and will be charged at the normal text rate of 20 cents.

MyFerry App

  • What is MyFerry App?

    The MyFerry App is a native app for Apple iOS and Android smartphone devices. We’ve developed this app to make your ferry travel smarter and easier.

  • Why do I need the MyFerry App?

    If you travel frequently with us, the MyFerry App is an invaluable tool with features to make your regular commute easier:

    • Load up your tickets and passes and use your smartphone to board - no more lost tickets, no more queues to renew passes.
    • Get notifications when your passes are about to expire and have the ability to renew instantly.
    • Travel alerts can come directly to your smartphone with push notifications with greater control of what information you receive.
    • Save your frequently traveled routes to the journey planner to quickly access timetable and fare.
  • I am registered on the website already, do I need to register again?

    You can login to the mobile app using your online registration details, so there is no need to register again. You can use any tickets you've purchased through your web account on your smartphone.

  • How much does it cost?

    The MyFerry App is free to download and install, and offers in app purchases of tickets and passes via credit card.

  • Who can download the app?

    The MyFerry App has been designed to work on both iOS and Android devices that meet the minimum system requirements*. Unfortunately, the app is not available for Windows Phone or Blackberry.
    *Minimum Requirements:iOS Software: iOS 8 and above Hardware: iPhone 4S and above, iPod TouchAndroid Software: 4.0.3 and aboveHardware: Compatible Android smartphones.

  • What passes can I scan into my MyFerry app?

    Currently, you can scan in the following passes to the MyFerry App: Waiheke Month Pass, Waiheke 40 Trip Ticket, Waiheke 30 Day Pass, Devonport Month Pass, Devonport 30 Day Pass*, Stanley Bay 30 Day Pass*, Gulf Harbour Month Pass*.
    10 Trip and 20 Trip tickets cannot be scanned into the app, and will need to be purchased through the app to be used through your phone.

  • I have a monthly pass - how do I use the bus with the app?

    On Waiheke buses, simply show your monthly pass on the app - this doubles as your bus pass. For the Auckland city buses, continue to use your monthly pass card with the sticker and we'll update when the app can be used on all bus services.

  • What is the difference between the MyFerry app and the mobile website?

    Our MyFerry App has the features that you need to travel with us, including the ability to store and use tickets and passes from your smartphone, both of which are not available on the mobile website.

  • How safe is my personal information?

    Fullers takes your privacy seriously. The only information we store is your username and ticket information. Credit card details are stored in a secure payment system.

  • Why can’t I create an account?

    There could be a few issues when trying to create an account. Please try these solutions:

    • If you already have an account through our website, try logging in with these credentials
    • Usernames cannot have any special characters, please try creating a username without special characters.
    • There is a known issue with special characters in passwords we are working to fix. In the meantime please try creating an account without special characters until this is fixed.

    If none of these solutions have worked, please contact us at myferry@fullers.co.nz

  • Where can I send feedback?

    We value your feedback - including your suggestions for possible future improvements to the app.

    Feedback can be sent to myferry@fullers.co.nz

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